Bugibba Holiday Complex Hotel

1 reader found this review helpful

Absolutely awful!! We specifically requested that the holiday be in a location where (having no children of our own) there would be most likely minimal children / minors taking into account the time of year we were obviously expecting some! However, We arrived at the hotel to find that it was infact a language school, and absolutely full of "children" ranging from 11 - 17 years old. Throwing things off balconies at cars passing in the street (someone knocked off a moped - local residents refusing to park near the area due to damage being done), spitting onto people and balconies (with hanging drying clothes etc) below. Constant screaming, shouting, vandalism of the hotel, theft of peoples personal items a daily occurence, having stood at reception and listened the the number of different people complaining. Hotel Staff were useless and rude, and so were the language school staff. Changed rooms twice because of the noise from the students, the bar, and also because the room was infested with ants and cockroaches!! The hotel does not own any double bed linen - Double beds were made up using a patch-work of single dirty sheets, pillows made of small pieces of sponge chips - lumpy, smelly and extremely uncomfortable. Had to constantly ask for replacement towlels and loo-roll by walking from the 6th floor because the hotel lifts were constantly out of order, and asking the Reception staff to provide basic essentials. Showers did not work - days of complaining and having to wash using a bowl from the sink and a jug whilst sitting in the bath. Filthy rooms, floors or anywhere never cleaned, smears of dirt and the contents of peoples noses wiped up the walls. Broken furniture in the rooms, Wardrobes with the covering veneer hanging off showing the MDF below, and throughout the hotel. Stayed on a half board basis and forced to eat out of the hotel for 90% of the stay due to general poor standard of the hotel and the food offered (for example, daily salads left out all day un-covered from breakfast, being offered for evening dinner - Flies everywhere!). A small area was set aside for hotel guests (not students) tables were rarely cleared, cutlery and coffee cups never properly cleaned and had other peoples lip-stick still left on them. Including the lifts being useless, Vending machines for drinks were always out of order, so too were the hotel lobby toilets. The whole hotel was and is purely disgusting. DO NOT GO THERE

1 reader found this review helpful

been to this resort loads of time stayed at this hotel loads of time,elizabeth great behind jacks bar,joseph
hotel manager was great help,i once took 40 others aswell and they couldnt do enough for us a holiday is what you make it,im looking forward to going back again,
a.finn

5 readers found this review helpful

We arrived at this hotel at 10 o’clock at night on the 1st of October 2010 and joined a queue where one holiday maker was far from happy, and we were soon to find ourselves joining the ever growing number of people who did not get what they paid for. Our turn, and sure enough they did not have the one bedroom apartment we booked, instead they offered us a standard hotel room. Although we were far from happy we accepted to get some sleep, however when we reached the room we found it to be already occupied. Back at reception they offered us another room, appalling filthy room, did not accept, finally we accepted under protest a room at midnight, the room had no shower, window, TV etc. We were promised a room the next morning and when we got to the reception no room was available, for us or the numerous number of others demanding the rooms they had paid and waited days for for, we were told to come back at 12 o’clock.
Once again no room just a lobby full of holiday makers being told they were being sent to another hotel most of which were many miles away. We asked to be move and two or three hours later we were given a studio (not a one bedroom) apartment 5 mile out of town, since we had a hire car it suited us.
Where was the management, none on duty, reception staff left to take the anger and lie to the guests. I am astounded that no other guests have posted their discontent, and yes the rowdy students are still there, on the night we arrived they were throwing beer bottles off the top floor.

3 readers found this review helpful

it,s the pits had to wait 3hrs to get our room the room was awful no fresh air no day light had to have lights on all the time it was 1 floor down from reception we complained and were moved next day

2 readers found this review helpful

Just returned from malta. Booked this hotel and got moved next morning- given a room with no balcony just a window which faced a brick wall - small room - no tv - noisy students thousands of them they even come out of the woodwork - rubbish food and staff - all praises to the rep who got us moved the next day - just do not go and read all the reviews and believe them.

4 readers found this review helpful

after reading these reviews, i did not want to go to the bugibba hotel at all! i even tried to change to a different hotel to avoid all the cockroaches i'd heard so much about!
however, when we got there (armed with cockroach killing spray) we checked in easily and were directed to our rooms. i was pleasantly surprised when entering the room as it was clean and there was no sign of any cockroaches!
the reception staff are more than helpful - we wanted to book some trips from the hotel and as it was very busy with a lot of people checking in we were asked if it would be okay to come back later. when we went back, the reception staff booked all of our trips for us and then told us where to go for the club nightlife! he told us where to not go aswell and even gave us some of his free drinks vouchers he'd been given while there and booked a taxi for us to get there!
the pool area was clean with a good amount of sun loungers. there were two outside pools and one indoor pool that were always clean. the room was cleaned everyday but if you were in bed when the cleaners came they would knock and check then come back later.
the hotel is just a 5 minute walk from the main square in bugibba with lots of restaurants and shops.
while were there, there were a few people complaining and threatening to leave as there kettle was broken which the staff were going to have the housekeeping staff replace the next day as it was 11 o clock at night. for the price you pay this is a very good hotel, we would definitely return!!!

Just returned Oct 2010 - We have been coming to Bugibba for several years now but first year at this hotel. It was booked as the St. Pauls Bay Hotel - though it seems this was it's previous name The rooms are fairly basic but were cleaned each day - though some room fittings were the worse for wear .
Built around 1985/89 some areas are looking a bit tired. The food was quite acceptable with a continental style breakfast, but strangely there was no indication of a menu for the evening meal and it was not easy to identify the main dishes being served - we had to ask what each was.
The accommodation, facilities and food were good value for money - however the whole complex was swamped by students who were noisy, with no consideration for anyone else at all hours of the day or night and were allowed to go unchallenged by both their own leaders and hotel staff alike. We saw no hotel management for the entire week - and every facility whilst in use by the students was mayhem including the foyer, pools and jacucci . When the students arrived at any area, everyone just simply left. Do not expect to get much sleep or rest ! Very poorly managed venue for what would otherwise be classed as good value.

1 reader found this review helpful

The pictures of this hotel give a false inpression the reception and by the pool look that way. The rooms are very basic. Self cattering fasilities are poor, a few dodgie pans, the fridge either worked of did not, the cooker I would not use as it looked as if it was coming away from the wall. If I would of cooked there was no chairs or table to sit on , even the CHAIR on the balcone did not look that safe. You dont see a picture of the bathroom, which is good as it is very small, the toitet leeked, the sink was coming of the wall. We did not have a phone in our room if we wonted to phone out or reception. Then I found out that some rooms do have phones but they dont work.
I have never been to a hotel that every time you went up to hand your keys in someone was complaining about something going wring in their room, and wonting to see the manager.
The good points, it is a cheap holiday, if you just use the room for sleeping in that is fine. The staff are friendly and very helpful, the pools are lovely and clean, the room are cleaned daily, fresh towels and sheets.

8 readers found this review helpful

After reading other reviews left about The Bugibba Hotel, we were apprehensive as to what we would find. We are a couple under 25 who stayed for 1 week from 4th September who wanted a relaxing holiday in a hot destination that wouldn't cost a bomb - and this is exactly what we got. Upon arrival we were advised we could not check in until 2pm which wasn't a problem as suitcases were locked in a room and we were given a map and advice by the receptionists. The room was spacious and had plenty of room to store clothes etc. The rooms were cleaned and towels changed on a daily basis, bins were always emptied and toilet rolls refreshed. The air con wasn't too great but we had a big fan which kept the room very cool during the day and night. Our shower was broken from the wall but after reporting this to reception, the maintenance men came to fix it without a problem. The main pool was big with lots of sunbeds and there was another smaller outdoor pool for adult use along with an indoor pool and jacuzzi. We stayed half board and ate at the restaurant a few times which we can't complain about. There was a variety of food including bread, salad, fish dishes, meats, pasta and veg/potatoes as well as dessert. Breakfast included cereal, toast, hams, cheeses etc. The lobby bar was shut for the first couple of days but then opened until around 11pm. The hotel is great for the price you pay and we had a great time plus staff all around are very helpful. We also did not see any students!!! Bugibba over all is a lovely place to visit with restaurants, bars and lots of small shops to visit and events happening in the main square and this hotel is in a perfect location - a short walk to the centre but far enough away to have a peaceful nights' sleep.

2 readers found this review helpful

Unless you want to spend your well earned holiday in a Youth Hostel - don't go to this hotel, it is even worse than I expected.The photographs and hotel descriptions on most booking websites are completely misleading.
The apartments are shabby( can't comment on the hotel rooms), the staff unsympathetic and the manager non existant - I presume he hides out of th eway of all the complaints.
Forget about a nights sleep - you won't get it!
If watching teenagers brawl,fight and urinate on the balconies seems OK to you then you might be OK but everyone else-forget it.

The only remedy for the place is for it to be demolished