More Traveller Reviews of Hilton Blackpool Hotel
Brilliant
from AndyMillman99
Just got back from a 4 night leisure stay at the Hilton Blackpool and loved it. Check in was easy and we managed to check in at 11am. The hotel is located right on the sea front which gives easy access to all the attactions, the trams were not running but the Number 1 bus runs into town from just outside the hotel every 20 minutes or so. £1.50 into the centre of town. The room was nothing special but perfectly acceptable. We weren't really spending too much time in the room anyway! We spent a lot of it in the pool though which is large and heated. The leisure facilities are definately the best thing about the hotel, the sauna and steam room are great too. Obviously being a Hilton, towells are provided free of charge. Nice touch. The reception staff are great, Gary and Becki in particular. Bar staff very helpful - infact most of the staff are good. Everything about our stay was very comfortable, and if you're looking for a clean, high quality, modern hotel in Blackpool then chose the Hilton.
Back again this week!
from Emelda
Back to Hilton again this week and was quite looking forward to it. You know there is a 'but' coming......! Lovely receptionist replaced by grumpy receptionist. Room on second floor this time, wallpaper on corridor walls and clearly freshly decorated! Room identical to the other one except the bed was a creaky, springy nightmare, with a big lump in the middle and dips either side. Truly terrible and impossible to get comfortable. The control on the radiator was not working and the heating was on - the room was very hot and added to my discomfort. Kept window open all night and just suffered the traffic noise. Next door neighbours had a party in their room from midnight onwards with loud music followed by some other activities which kept them (and me) awake for most of the night. No sleep; total nightmare. Staggered to restaurant for breakfast with eyes closed - scrambled eggs excellent! Grumpy receptionist didn't ask how my stay was (I was ready to share) due to grumpiness and queue at desk. Lost will to live and departed! Interesting contrasts only one week apart.
Not a nice experience!!
from Annlou
It was my birthday and my boyriend had booked 2 nights in an "upgraded" room. It was the last weekend of the illuminations I had never been so we thought it'd be fun. We got to our room and the first thing we both noticed was an overwhelming putrid smell, like human waste. I honestly thought the cleaner had been to the toilet just before leaving the room!! The tiles in the bathroom were jutting out from the wall and the room was small and pokey, unlike any other Hilton room I've ever stayed in! We were mortified you could smell the drains in the bathroom from the bed! We tried to look on the bright-side but we were after a relaxing weekend and the thought of attempting breakfast in bed, with that stench was unbearable. So we rang up to change rooms. This was extremely difficult as the hotel was full. We ended up having to upgrade to a suite (and had to pay!!!) We reluctantly handed over another £100!!! The Suite was suberb but we blew our budget to avoid that smelly room!! Housekeeping told us it was a problem that was to do with the drains, effecting a numer of rooms. The next night we were moved to a nice modern newly re-furbed room and were happy. The hotel had left us a Bottle of red wine and a card. Which was a nice gesture but I would've rather had our £100 back!! We wont be staying there again!
Interesting
from alr837
I wasn't expecting the usual hilton standards, after reading numerous reviews! But, we still decided to stay here as the 21 day advance booking price was significantly better than anything else we had seen. check in/out was a breeze. Main hotel areas were clean and tidy. We stayed on the 5th floor, which was looking a little tired and has obviously seen better days. We had 2 rooms next door to each other, one with a rather strong drain smell for the first 24 hrs - we were unable to open the windows in the rooms due to very high winds. Bathroom rather bland and cheap looking. Rooms themselves were a tad on the small side, but did the trick - its not like we spent alot of time in them. On the first night we ate in the restaurant, from the a la carte menu, which the staff were adamant didn't exist. Serivce was a little farcicle, staff took 30 mins to take drink orders, and longer for food. As it was my birthday we ordered a bottle of champagne, which confused the staff no end, and resulted in 3 very puzzled waiters trying to open it, we declined to open it ourselves as we started to enjoy the entertainment. Food was ok, nothing too special, and hence over priced. The following night, we had room service due to time constraints, again, food was acceptable. Would I stay there again? Possibly as I get the feeling it may be better than some of the more typical establishments!
Not 4 star, but then again...
from London_Scottish
Stayed here last week for three nights. I am a relative regular at both Hiltons and Holiday Inns (Express mostly), and this pretty much fits into the middle of things. My room was on the top floor, looking out to the side north of Blackpool with an oblique (as Estate Agents will say) sea view. The room was a family room, triangular with two pull down bunks in the corner - i was on my own, but i would suggest that they would be unsuitable for anyone over 5 feet. The room was fairly clean and the decoration was quite modern. Ate in the restaurant once, and room service once, both of which were standard price and quality. Breakfast was reasonable, but we werent left a pot of coffee as one might be elsewhere. The bathroom was cold, with no visible form of heating, and as others have said the room can get warm, no air con and with its location it can get gusty with windows open. The hotel has several huge conference rooms, none of which were in use, so i would suggest that it could get exceptionally busy, and neither restaurant or bar is particularly large. Two things in its favour - loads of very clean good quality towels, and lots of pillows on a fairly comfy bed. Negatives? Well, the room was of a good Premier Lodge/HI Express standard, but at a 50% premium over both. Its about half a mile north of hte Tower, its a decent walk to Blackpools delights...I didnt want to take a chance on the thousands of 'award winning' hotels along the front, and got exactly what i expected. Competent.
Call this a Hilton?
from ljs101
We have just cut short our stay at the prestigious Hilton hotel Blackpool ! The room was adequate and the restaurant was abysmal - bare formica tables, a carvery chef who did not know what the joint of meat was ! Tasteless deserts and liquid butter ! Not to mention the towels shut in the windows to keep out the draughts. It was more like a motorway service station than a 4 star restaurant - breakfast was no better, greasy fry up with rubber eggs and cold toast. We chose the Hilton due to the reputation of the HIlton chain. We were told we could not have a refund for our second nights accommodation, so we cut our losses and left.
Rooms for improvement
from tezzao
We stayed at the Hilton 30/09/06 We booked a family room cost £220 DBB all inclusive 2 adults 2 children (children aged 15 and 5) BEWARE all inclusive dosn't mean ALL Inclusive Be aware that children stop in the room free of charge all beit they sleep on a pullout bed very poor indeed and what we didnt realize although it maybe that I missed the Smallprint that kids meals are charged extra eg breakfast £6.95 for 6-16 years and £9.95 for Dinner. Not really All inclusive for a family dont you think. A 5 year old dosnt eat a meal at £9.95 or breakfast at £6.95 What I mean is a bit of toast a fried egg and a fruit juice. Even so is this all inclusive which is my main gripe (Should say All inclusive plus exta charges for children). I thought the hotel was ok but when they do things like that I'm not so sure. Also I agree with one of the above reviews when it says the family room has some sea views please check because we too overlooked the parade of shops and blackpools water tower at the back of the hotel and also if you have to have your windows open the noise from the traffic is horrendous at least during the illuminations costant all night traffic.
Not the best................
from Piran
I stayed here on business for two nights on the 17th and 18th September, I have to say I was dissapointed. Compared to other Hiltons I have stayed at this was the worst. Food quality was bad, I had a 5 hour drive up on the Sunday so ordered room service, something I have ordered in other Hiltons, but the quality was not as good. It was delivered on a plastic cafeteria style tray, once you took the paper tray liner off, the tray was disgusting, you could place your hand flat on it and lift it up, must have had the last 20 meals on it and never been washed. Breakfast was also mediocre. I was awoken on the first night at 2am by the guy in the room next to me shouting on his mobile phone, and by the guests in the room on the other side at the same time. Second night, a real gale force wind was blowing and the room next to me with the adjoining door had its window open and was making the adjoining doors rattle very loudly, enough to wake me at 3am. I was moved to another room down the corridor to sleep for the night, but ended up loosing over 2 hours sleep. To be fair the rate at £70 a night inclusive wasn't bad, any more than that and I would have been seriously unhappy, even though the bill was paid by my company. The rooms were OK, not the biggest, and could do with air con, as mentioned above, in strong winds, having the window open is not an option. I have had better service in the past from the Glenwalden Hotel a few doors further along, and that is a small privately owned hotel!
Overpriced - can't be a 4 Star
from justwantaniceroom
My husband, myself and two kids (3 &1) stayed here for 3 nights. We payed £180 night which included breakfast (only for adults, kids pay extra!) and dinner on 1st night. Prior to our arrival, I sent two emails, various phonecalls (to restaurant, reception and housekeeping) informing them our 3 year old son has a severe nut allergy. When we arrived, we were totally underwhelmed by our "Deluxe Family Room." The pictures on the website are very misleading - what looks like an open plan kids room is triangle shaped with only space for the beds shown and enough room to walk in. Our son slept in the lower bunk and we had to tie a sock around a bolt which stuck out a foot above where his head was so he didn't bump if he sat up. We had to call housekeeping and ask them to clean the room again (milk stains, dirty carpet, other peoples hair, yeuch!). They done this whilst we were at dinner (slow service and no good veggi choices). They had catered for our son by giving him pasta from kids menu (not bad menu) but it was a tin of tomato soup poured over cooked pasta (I'm sure it was!). Husband said carvery was not bad. Bathroom was no bigger (or better) of that in a Travel Inn. Second night and third nights our room was stocked with the complimentary hazel sweets - NUT ALLERGY D'oh!!!!! I had brought this to the attention of various members of staff, so this time got the Duty Manager. He was very helpful and discounted our bill (although we later seen an offer in a paper that was still loads cheaper) and gave us a bottle of house white. As he said, not compensation, but a gesture. We accepted this as he assured us he would take the matter further. Good points - seaview, nice room service, some staff spoke fluent english, grand entrance hall. Yip, that's all I can think off. Next time we go we will try The Big Blue or stick to a Travel Inn which is one third of the price! Poor show Hilton Hotel, serious lack of attention to detail for families. Maybe the business and hen party guests spend more at the bar?!
Comfortable & Welcoming
from prodog
We stayed at the Hilton for a 2 night break in Sept. Our room was on the 4th floor and very pleasant (although the bathroom needed a little bit of updating). The bed was massive and very comfortable. We found the hotel carvery to be excellent with a good choice of main courses and desserts (breakfast was also excellent with a good choice). Nice Bar area for pre dinner cocktails or post dinner drinks. The indoor swimming pool and "spa" area was a bit of a disappointment. When we went into the locker rooms you needed a £1 to lock the locker (which we didn't have) and the staff forgot to mention this - however we were the only ones in there so it wasn't a major problem. The staff were very helpful and pleasant. This was our first visit to Blackpool and we went mainly to see the illuminations, which were amazing. The hotel is situated directly on the seafront and it's an approx 10-15 minute walk to the Tower. If we return to Blackpool we will definitely stay at the Hilton again.
More hotel photos
recent stay july 2011 two adults two kids booked two rooms that were found to be clean and a good size double bed in room 1 was very uncomfertable room 311 would advise to avoid if sleepis important to you we booked bed and breacfast with dinner on first night breakfast was... more