Club Hotel Tonga

14 readers found this review helpful

I am only 13 years old, but this was by far the best holiday I have ever been on. Sure the hotel isn't the poshest I have ever been to but I loved it. The only downside was, that becuse we went in October, it wasn't mega hot, but the hotel was closing a couple of days after we left because nort many people were coming to stay at this particular hotel in the colder months and they were going to reopen in the summer. And, for some reason, they didn't have any heating in the pools which all happen to be outdoor, and the pool was absolutly freezing. It was so cold, that me and my family were warmer swimming in the sea which was about a 10 minute walk from the hotel. Overall though, I would give this hotel 10/10. Loved it!!

2 readers found this review helpful

Do not use this Hotel, the staff are very rude, the ques to get drinks are 20 mins, the food although edible lacked variety, the Hotel was not cleaned regularly, the bedroom we had was a converted 2 bed with 2 extra beds thrown in, one of these been a fold down, this meant there was no draws, it's the first 3* Hotel ever that I have been expected to live out of a suitcase. See photos for evidence of poor bedroom, ques and lack of cleanliness.

3 readers found this review helpful

what can i say?????
poor food, poor drinks, poor staff, poor entertainment, poor rooms.
do not saty here, quees are at least 10 mins for drinks, the entertainment is rubbish, food is 2* at best.
im not going to go into every detail, bur trust me and book another hotel as this is the worst i have ever stayed in.

3 readers found this review helpful

my holiday to club tonga was far the best out of any holidays i've been on ;
my experiance was just the best as the entertainment was very amusing and the food was very good for all inclusive , the roooms we stayed in were very clean all the time as the maid wass cleaning everyday .
the activities were fun and the entertainment crew made our stay very welcoming as we never wanted to leave i would highly recommend this holiday to anyone !!

13 readers found this review helpful

THIS IS ONE OF THE FAR BETTER HOLIDAYS I HAVE BEEN ON!!! after readin some of the bad reviews on rude staff, i was bit worried bout goin. there is nothing worse then rudeness!!!
18 of us altogether went on this holiday and includin 11 kids rangin from 6 to 16.
we got to the hotel mid day and was greeted by very friendly staff. we put our bags in the rooms and went to explore, and have lunch, altho the kitchen staff didnt speak much english they was still friendly and helpful.
entertainment every day and nite even tho we went at end of season was still enetertainin as it should b.
the kids entertainers made sure the kids had a good time and us adults was also included in the kids dancin and we all certainly had fun with them lol.
food was on offer alday long and me bein a fussy eater enjoyed it all, especially the meat at dinner, the beef and the pork just melted in ur mouth.
ok there was abit of que at bar in evenin but we was stood for no longer then 5 mins just like u would at any busy bar.
the bar staff was very friendly and even had time to play with the kids, (in which my son had great fun windin 1 up with his barceloner top.
we met a few families that have been goin bak to the same hotel for bout 8 yrs now and every yr they like it more.
the activities outside the hotel that we booked from the reception and was picked up by minibus to take and drop us off at no extra expense.
i would definately take my family bak to this hotel and the kids have already asked to go bak nxt year and id b happy to take them bak!!!
i have so much respect for them entertainers, as they have to speak many different languages and they do to please every1.
altho can picafort is a quiet part of the island we did go out to a really good club called skau bar just down road that i would recommend for clubbers it also has a kareoke bar upstairs.
i would also recommend the boat trip to formentor its 5 hrs long but amazin sights, and u also stop to scuba dive or swim in the turquise sea.
i would def recommend this hotel for any age there is something for every1 and majorca is a great place to explore. have fun and mayb see some of u there some day x x

4 readers found this review helpful

Visited hotel in mid-Sept. Hotel location is good, located only a short (5-10min) walk from the beach front and shops. My room was on the 1st floor which was excellent for getting to it quickly. Being on one of the high floors (top floor is 14) requires the lifts which seemed congested at times. Room was clean with air conditioning.
The restaurant food was very good. Always a good selection of meat and fish mains and wide selection of desserts. The bread was particularly good. Self service soft drinks was also good. Sometimes the restaurant got a bit crowded and meant finding a laid table was not so easy. The grill and snack bars were both tasty and quick serving. I notice some previous comments on long queues for the bar. Some evenings they could get a bit long (5-10mins queue) but never anything worse than a typical wait in a UK bar/club. Never had to queue more than a minute during the day.
Swimming pools were good, although the water feature in all the brochures seems to have broken. Only main criticism of the hotel is that the pool area was not kept clean enough during the day. Too often there would be left over plates and drinks lying around that would attract flies and wasps. Someone walking round tidying up rubbish and wiping down sticky tables would have easily solved this. Entertainment was typical of Spanish hotel. All illusion based and bingo in 4 languages.
As a 3 star, it offers no more or no less than what you expect from a 3 star. Overall I'd certainly recommend this hotel and enjoyed my holiday there.

1 reader found this review helpful

Arrived at the hotel -looked like a tall storey of flats. Ques are basically 10-30 minutes at the bar for 2 smaller than half a pint cups which are plastic till 8pm when you get treated to glasses !! what a joke. Basically its ok for plastic but please give us a decent sized cup. Had a massive leak in the bathroom down from the ceiling which they told us at 11.30pm was nothing to worry about. Come 5pm the next day the whole bathroom was flooded and we nearly slipped up. We were then moved to floor 12 from floor 3 which took ages to get a lift and when it arrived we could just about fit us 4 in the lift !! Only about 3 lifts for the whole building which is not acceptable for the entire building. We found flies in the vinegar in the restaurant and our bathroom in the room smelt damp and mouldy. Beds were broken and pillows so hard they felt like rocks. Basically a 2* not a 3* and this has resulted in us complaining to Thomas Cook. My advise -go for a 4* or you will be disapointed. The bar staff are rude, never smile and make you feel bad for ordering a drink. Spanish pensioners around 400 of them turn up every Friday night till Sunday night and take over the entire building. We had nowhere to sit in the daytime inside so if it rains you are stuffed. They take over the restaurant so the ques are horrendous and we qued for around 30 minutes at the bar. Overall not one of the best holidays I have had !!!!!!!! On the plus side the beach is lovely and close, very sandy and a great restaurant where you can have a variety of food - obviously you pay but to get away from the pensioners etc.. and ques its worth it - try Monaco its opposite the SPA shop , turn left by Tonga and keep walking till you see it. Its close to the beach. If you have booked already - get blindly drunk every night and you wont mind it here.
Food is repetitive Paella, chips, salad, french bread , loads of pork -every night. Sweets/ desserts are awful and always the same - what a nightmare. Jelly, mouse, small cakes which are always the same ...
Mini Disco is good for the kids and also entertainment staff are good and smile but noone else does on the staff !
Sorry it really isnt good

1 reader found this review helpful

To be honest, the actual hotel was OK, nothing brilliant but for a 3 star it was acceptable. Our party consisted of myself, my wife, our 2 kids aged 13 and 15 and my mother in law and disabled father in law. On booking our all inclusive holiday we were told we would have a pool side view although we were given a view looking onto the back of the hotel which wasn't pleasant, and the room was not suitable for my disabled father in law who is in a wheel chair permanently. The hotel couldn't offer us an alternative room until the next day but to their credit they did the next morning.
When we arrived at reception, we were greeted by a seriously lot of noise from the lounge and one person was actually at the reception complaining about the length of queues at the bar area. When we ventured down to the lounge after dumping our cases and complaining about the rooms we joined a queue of around 20 deep. Asking for a round of drinks, we were told we could only get 2 each but explained we were a party of 6 and didn't want to have to join a massive queue again. This was met with some ranting from the bar staff but after we explained someone else had just walked away with 4 drinks from the bar they reluctantly and rather rudely served us.
We had one drink each and decided to leave the lounge because of the noise and crowds and took a stroll.
The next day we moved rooms and had breakfast which was pleasant, the bar area was quiet enough at this point and we took advantage of it and the kids had slushes and we sipped coffee. By 10am it was hectic again, could hardly move, the pools were jumping, seating was all over the place, voices were loud so we left again for another stroll. By this time we realised this wasn't going to be the place for the relaxing holiday we had hoped for and so basically each day had breakfast and left the hotel in favour of the sea-front bars which were much more hospitable than the hotel bar. We obviously had to pay for our drinks at the sea-front but it was worth the better service and more pleasurable surroundings.
The restaurant staff were nice, as were the cleaning staff and reception area, we only really had a problem with the bar staff who seemed to get on better with those who frequented them for booze rather than those who didn't want to drink alchohol all day!.
We definately didn't use the all-inclusive feature of the bar area which probably added a considerable sum onto our holiday but to be honest by the time the second week came the hotel was even busier, there was nothing other than the pool for our 13/15 year old kids to do, unless they wanted to whack a tennis ball around in the blistering heat so spent most of our days at the beach which was fantastic. Our holiday was nice, but it was our own making and I would definately not stay at this hotel again in future, even at night we chose to take a short walk along the main drag to a quieter coffee shop with outdoor seating just to get away from the ramble of the hotel.
The lift's in the hotel (3 of them) were appauling in service, with us often waiting in big queues for anything upto 10-20 minutes day and night with ignorant people often trying to barge in front of us and my disabled father-in-law in the wheelchair. It definately felt like every man for themselves here. All in all, the hotel is acceptable for those who like a noisey and busy environment but if you want a quiet, relaxing break away from it all it's a definate NO NO from me. In fairness though, we could have checked it out a little more and we would probably have found this out ourselves, so I guess this is what many people would expect from this hotel but it wasn't what we were looking for which added to our dissapointment.
I have gave a rating of 7/10 for the hotel but simply because it did cater for us, just not our cuppa tea!.

2 readers found this review helpful

I will get straight to the point with this review. Safety depoist boxes 15 euros per day not per wek but per day so of you stay for 2 weeks add another £200 on to your holiday fund if you want to use them. This is the most expensive safety deposit boxes I have ever experienced in any hotel and I have been a few holidays. The rooms are not clean and we arrived to a toilet stinking of urine - the beds are like camp beds with very old dated mattresses that are all holes and you wake up with a very sore back in the morning. Me and my girlfirend are young not old with "no" back problems but after our week there we were in "agony with back pain". The food is very repetitive and bland - the bar drinks are very low quality and tastes terrible and the ques are ridicilous and they keep 1 maybe 2 members of staff on the bar when the hotel is full of people meaning you can wait up tp 10 mins for a drink which probaly deters people from getting drinks even though it is all inclusive "apparently" - the staff never ever smile and seem to be full of attitude, we experienced dining room staff that think it is ok to shout at the customers. The lifts are tiny and only hold 4 people for a 14 storey hotel that has loads of rooms - I found that very bizarre. The grill during the day offers pizza and chips and burgers. You go up and ask for pizza and chips and get given the tiniest of portions that would not even satisfy a small child. You then go back up for more and the chef points at the plate he just gave you if you have broken some rules asking for another portion but lets remember the portions are very small. When we got picked up the morning we were leaving at the hotel there was a few people in the que saying the hotel was an absolute joke and they would never return, in fact the bus driver shouted 1 mans name and he cheered so loud at hearing his name knowing he was getting away from the place. Do not be fooled by this hotel - please do not stay here. I would describe this as a holiday from hell!!!

1 reader found this review helpful

had a week a this hotel its was great very clean hotel nice people very help full nice food loads off sunbeds and is close to all shops.beach is only 5 mins away loads to do and if you had kids thier is allways something for them to do at this hotel day and at nite time