Cal Ruiz Hotel, Pas De La Casa, Andorra

Hotel Information

Recent Price: £39
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User Rating:
5.5 / 10
(5 User Reviews)
Hotel Class: Cal Ruiz Hotel Studios ReviewsCal Ruiz Hotel Studios ReviewsCal Ruiz Hotel Studios Reviews

Hotel Description:

This family run hotel offers a good standard of accommodation and service. It boasts attractive décor and it has been recently refurbished throughout. The atmosphere is relaxed and the sports centre is only 50m away.
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Cal Ruiz Hotel Reviews

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" Bookable Holidays, Neilson and Cal Ruiz "

I booked a holiday with Bookable holidays last year in early May 2008. Neilson were the supplier of the holiday. It was for 10 people travelling to Andorra on 28/12/08. We were departing from Gatwick at 05.05 on flight number MYT413 flying to Gerona, returning 4/1/09 at 09.05 from Gerona to Gatwick on flight number MYT414. I will attach several documents regarding our correspondence with Bookable and the continuous problems we had with them right up to the day before departure. We have clearly made our thoughts known and they have clearly blamed you for the problems. But this does not alter the fact that someone somewhere needs to take full responsibility for the grief and stress that we were put under trying to get our tickets, find out our flights, including time and destination as well as supplying us with the correct information for our holiday which we were not. We knew of no flight alterations until approximately 6pm on the 27th December (less then 12 hours before our due flight time) and that was only because we asked someone to confirm our baggage allowance as we had no prior knowledge of that either. As we had booked our transfer to the airport several weeks before hand and the office that we had booked with had closed at 5pm on the 27th, we were unable to alter our transfer time and so we arrived at the airport over 5 hours before departure which was completely unneccessary and a complete waste of time as our tickets were not even there as we were promised. The clerk (abrupt clerk) had to print them off from the computer (much to her annoyance).
Upon arrival at Cal Ruiz we were shown to rooms that we had clearly not booked and then when we complained we were told by reception "what do you expect such a late booking". Hotel were rude and very unwelcoming. The lift worked once you kicked it a few times (health and safety) so avoided using that.

Advice: Don't go to Cal Ruiz

Activities: was not able to book any.

Good for: Ski 

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  • User Rating:
    1 / 10
  • Date of Holiday:Dec 2008
  • Board Basis:Half Board
  • Tour Operator:Neilson

" I went with my Dad and two younger... "

I went with my Dad and two younger brothers, and we really liked the hotel. It isn't the best of hotels for families, especially with young children as there is no where to sit and relax, however for older children it is ok.

We got to know all of the staff, and they were absolutely fantastic, really kind and accepting. They really encouraged us to try to speak in spanish and when we did they showed so much enthusiasm (and the odd free drink).

The rooms are average, they aren't amazing, but otherwise they are perfectly good, as are the bathrooms. The rooms were cleaned everyday, our beds made and fresh towels provided. Then there was a pool table, TV, cards, chess, racing games etc. and the sauna and jacuzzi. There was also a place for you to leave your boots and ski's, although the walk is atleast 5-10 minutes up to the slopes, however if your fit that shouldn't be a problem.

All in all, we really enjoyed ourseleves once we settled in and got to know the hotel and its staff. Infact the staff made our week!!

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  • User Rating:
    8 / 10
  • Date of Holiday:Dec 2007
  • Board Basis:Half Board
  • Tour Operator:Neilson

" We took a group of about 25 to Cal... "

We took a group of about 25 to Cal Ruiz including a lot of beginners and everyone loved it! The rooms were nice and comfortable and the staff very caring and helpful. We thought it was a great location as it was near all the shops, party-wise the nightlife was great, the Underground Club had an excellent atmosphere along with Milwakkees and some other classics. Everyone had a top time.

The only thing we all found was that the water wasn’t very hot at all-in fact it was freezing! Not the best thing to stand under after a long day on the slopes! However there was apparently a problem with the boiler so fair enough, it was sorted after about four days but I’d recommend showering late or earlier than most so you can actually have a decent amount of hot water!

One thing I found though which was unusual was that the maids were soo nice! Normally when you go abroad they are very abrupt and moody but they were very nice, did their job very well and with a smile as well! They always left clean towels and did an excellent job. The cleanliness was of a very high standard and is a credit to them!

Overall an excellent holiday I’d love to go back!

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  • User Rating:
    7 / 10
  • Date of Holiday:Feb 2007
  • Board Basis:Half Board
  • Tour Operator:First Choice

" Cal Ruiz is a hotel I would never... "

Cal Ruiz is a hotel I would never stay in again or even recommend it.

As soon as I and a friend arrived we complained. It boasts that it has being refurbished that made me laugh.

We asked for another room because the room was so small for 2 people, there was no natural light in the room and the 2 bed side lights was the only light.

Literally the rep even said it was the house that jack built when we complained.

After the 2nd day we got another room, at an extra €180, my friend’s room was so damp and the smell of damp was not very welcoming.

So to sum it all up the slopes were great but the hotel was horrible and a good 10-15 mins walk every day to the slopes.

So decide for yourself... wrong choice if you do pick there.

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  • User Rating:
    2 / 10
  • Date of Holiday:Jan 2007
  • Board Basis:Half Board
  • Tour Operator:Panorama

" We have just returned after spending... "

We have just returned after spending a fantastic Christmas in Pas De La Casa, made special by staying at the warm and comfortable Hotel Cal Ruiz. The hotel is extremely clean and much more modern than expected. Maid service is daily and the staff spoke good English and were polite and friendly.

Whilst our room was a small but adequate modern, clean and comfortable double with en-suite at the back of the hotel, facing the sports centre, our sons aged 18 and 16 had a larger than average twin room with en-suite and balcony in the attic. The views from their room were tremendous.

The restaurant is spotlessly clean and attractive. Breakfast is buffet style, providing everything from Cereals, Fruit, Toast, Bacon, Sausages and Eggs with unlimited tea or/and coffee. Dinner is also buffet style with salads, vegetables and a good assortment of hot dishes, however you do have to pay for the drinks.

The hotel has good leisure facilities with a pool table, sauna & Jacuzzi. However if that is not enough after a hard day skiing there is a large sports centre 20m away. is situated on the main road, towards the edge of the resort The only downside is the hotel is 450m downhill from the slopes which can be tiring when walking uphill with ski boots, skis and poles.

All in all the Cal Ruiz is a great hotel at a great price and hope to return there in Feb 2006.

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  • User Rating:
    10 / 10
  • Date of Holiday:Dec 2005
  • Board Basis:Half Board
  • Tour Operator:Panorama
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