Gran Hotel Bahia del Duque Resort

4 readers found this review helpful

I recently stayed at the Gran Hotel Bahia del Duque with my mother and 2 young children. Arriving at the hotel at midnight we were led through a maze of corridors to our suite, which was only accessible down 2 flights of steep steps - a nightmare with a pram. I indicated that the room was unsuitable and was advised to contact reception in the morning.
The next day I spoke to the duty manager who informed me that we could not be moved as the hotel was fully booked. This was clearly not the case as the hotel seemed to be half empty and many parts of it were closed down. Only 1 of the 11 restaurants was open. The room itself was extremely shabby, particularly given its £460 per night price tag and the fact that this is a 5 star hotel.
The room was crammed with tacky furniture, all of which had seen better days. The bathroom was appalling. The shower was broken and the plastic spa bath was in need of a good clean. The aqua di parma products in the bathroom had been opened and not replaced - disgusting.
I am surprised that this hotel is a member of The Leading Hotels of the World and falls far short of the luxury which it boasts.