California Cliffs Holiday Park, Norfolk
Hotel Information
Hotel Description:
Choose the bright lights and the fun of the fair in nearby Great Yarmouth or discover the picturesque waterside villages of the Norfolk Broads by car or by boat. Closer to the Park, the wide sandy beach is just a short walk away. loading...
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California Cliffs Holiday Park Reviews
" Disappointing "
Submitted By: spudleycat
When we arrived on the Saturday, we found the check in to be very chaotic and not very organised. We booked a Bronze 2 caravan and to be honest it was very basic and quite frankly wasn't worth the money. The main drains to the caravan were connected straight to the main sewer so the smell was disgusting when we complained it took three days for them to send a maintenance man, who realised that there wasn;t a trap to stop the sewer gases coming straight back into van, which was quickly rectified. Then on the tuesday night the Carbon Monoxide Monitor started alarming, at 9am when office opened we went and advised them and they said they would send somebody round, when we returned we found they had just ripped the monitor off the wall and hadn't checked the appliances to see why the monitor went off. I asked them about this and they very rudely advised me that by law they don;t have to supply a monitor. Maybe so, but if the monitor went off, it went off for a reason, so I had to fight Park Resorts and Hoseasons for them to get a Corgi Reg engineer to check apliances. Never Again would I go to a Park Resorts Holiday Camp.
Advice: Love Norfolk
Activities:
1 out of
1 reader found this review helpful
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- Date of Holiday:Aug 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Fun, fun, fun "
Submitted By: Family Guy
We have just returned from a weeks family holiday at California Cliffs. The children (four and eight) had a whale of a time and spent every day with something to do at Sparky's Klub and every night being entertained at the Clifftop Showbar.
We booked a silver caravan which was spacious, clean and well equipped. The only occasion we had to contact reception was when a circuit breaker tripped late at night. It was fixed within a fifteen minutes by a friendly maintainance man.
We have stayed at Park Resorts Camber Sands before and found that site too big and had too many folks for the facilities. California Cliffs is just right in that there are enough there to make it lively but not so many that it is overrun. Having said that you need to get into the club early on, around bingo time, to secure a good seat.
Special mention has to go to the entertainment staff, the Teamstars, who work from morning till night to ensure everyone, particularly the kids, have a great time. The staff do change from year to year but this years bunch were an absolute pleasure. My daughter (four) was entranced by Spike and Alistair so much so that a threat to tell them she had been naughty day brought out her best behaviour for the rest of the day.
Everyone at the site had a smile even the guy running the go-karts slipped us some extra tokens as the kids went on almost every day.
The whole holiday was topped on the last night when my two were given a special award (there were six) by the Teamstars which each of them has proudly put on display in their bedrooms. Everyone who joined in the daily actvities got certificates but the special award left my son (eight) speechless... not an easy task.
This is an ideal family holiday and I would not hesitate to recommend it. There is something to suit all ages from craft corner for under fives to a teenagers club called the mix, they even managed to get some sulky teenagers to work out a dance and perform it on stage at party night.
We booked a silver caravan which was spacious, clean and well equipped. The only occasion we had to contact reception was when a circuit breaker tripped late at night. It was fixed within a fifteen minutes by a friendly maintainance man.
We have stayed at Park Resorts Camber Sands before and found that site too big and had too many folks for the facilities. California Cliffs is just right in that there are enough there to make it lively but not so many that it is overrun. Having said that you need to get into the club early on, around bingo time, to secure a good seat.
Special mention has to go to the entertainment staff, the Teamstars, who work from morning till night to ensure everyone, particularly the kids, have a great time. The staff do change from year to year but this years bunch were an absolute pleasure. My daughter (four) was entranced by Spike and Alistair so much so that a threat to tell them she had been naughty day brought out her best behaviour for the rest of the day.
Everyone at the site had a smile even the guy running the go-karts slipped us some extra tokens as the kids went on almost every day.
The whole holiday was topped on the last night when my two were given a special award (there were six) by the Teamstars which each of them has proudly put on display in their bedrooms. Everyone who joined in the daily actvities got certificates but the special award left my son (eight) speechless... not an easy task.
This is an ideal family holiday and I would not hesitate to recommend it. There is something to suit all ages from craft corner for under fives to a teenagers club called the mix, they even managed to get some sulky teenagers to work out a dance and perform it on stage at party night.
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- Date of Holiday:Jul 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Park Resorts California Cliffs "
Submitted By: LinilinT
We stayed at California Cliffs for a 3 night break, and were very impressed. It is a lovely little site. The accommodation was nice, clean and had everything we needed. We were encouraged at Reception to upgrade, but resisted, and there was no need anyway. The takeaway was better than at a lot of Haven sites we have been to, plenty of choice, didn't eat in restaurant so can't comment on that. With the California Tavern virtually next door doing really nice meals, we didn't need to. Found the club to be ok, fairly standard holiday park decor, entertainment probably superior to what you get in a lot of places. Didn't get hassled to finish up last drinks as soon as you had bought them, after being encouraged to get more rounds in before the bar closes, like at a well known competitor, beginning with H. Not that I have anything against them, we have had some fantastic holidays at many of their sites, but they have become money grabbing of late, and you don't get that at Park Resorts or Parkdean. The beach, which is just across the road, is a lovely little beach, and long enough to walk along if you are not "sit on the beach" type people. You have Great Yarmouth just down the road, and the Norfolk Broads a short drive away, so in a nice position too. Would definitely go there again.
Advice: No west country style cliffs or Welsh mountains, but has its own beauty, well worth a visit
Activities: California Tavern and boat trips from Wroxham
Good for: Beach
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- Date of Holiday:May 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" California Cliffs May 23rd 2009 "
Submitted By: 1960darrenh
Booked a last minute 2 night break at California Cliffs on bank holiday weekend for the special offer price of £129 which I thought was quite good. Caravan was a "Bronze" model which is quite basic but plenty good enough. The parking next to the caravan was a bit of a struggle sometimes as other cars sometimes blocked the way. The club at night is very loud and bassy and it is very difficult to get to sleep before it finally finished at 1am. The caravan cleanliness was acceptable but the bathroom smelt a little. The chip shop is overpriced. The swimming pool was good and was quite warm which was nice. Reception staff were polite.
Overall though it was a very nice 2 night break and would go back again.
Overall though it was a very nice 2 night break and would go back again.
Good for: Beach
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- Date of Holiday:May 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Fantastic Family Holiday "
Submitted By: Miss N L Mardell
We have just returned from a fab holiday at California Cliffs. We originally booked 4 nights but decided to stay another day! We were unsure what to expect as we had read some not great reviews but we were so pleased with what we found. We had booked a platinum caravan which absolutely stunned me! It was so modern and had en suite and a wicked power shower and walk in wardrobe/dressing room. It was located in a lovely quiet area of the park but was only a minute away from the entertainment complex. We debated offering Park Resorts our house as a swap!!! We had stayed in a platinum at a Haven park last year and it wasn't half as nice as this one. I'm a bit of a clean freak and usually give bathroom and kitchen a bit of a clean myself when we go away (what with having small children) but it was spotless so no cleaning for me! The park itself was very clean and well kept as was the entertainment complex.
The swimming pool was clean and lots of fun with a pool for babies/toddlers too. The food in the restaurant was of good quality at a reasonable price. There is also a Fish and chips takeaway which is good. The evening entertainment was superb. Our kids were so well catered for with the fantastic Team Stars and Sparkys Krew Club who were so enthusiastic and really interacted with the children. From 7.30 til 9pm it was all about the kids and it was non stop with competitions and dances. My 5 yr old daughter has returned with 5 certificates! I'm afraid I cannot comment on the entertainment after that as we were usually so tired it was back off to the caravan, but I heard it was very good.
I would strongly recommend a holiday at California Cliffs.
The swimming pool was clean and lots of fun with a pool for babies/toddlers too. The food in the restaurant was of good quality at a reasonable price. There is also a Fish and chips takeaway which is good. The evening entertainment was superb. Our kids were so well catered for with the fantastic Team Stars and Sparkys Krew Club who were so enthusiastic and really interacted with the children. From 7.30 til 9pm it was all about the kids and it was non stop with competitions and dances. My 5 yr old daughter has returned with 5 certificates! I'm afraid I cannot comment on the entertainment after that as we were usually so tired it was back off to the caravan, but I heard it was very good.
I would strongly recommend a holiday at California Cliffs.
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- Date of Holiday:May 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" New season, new start "
Submitted By: smorris
I booked the holiday before I read the reviews, then I was terrified, I was expecting a disaster! What I got was a smaller, quieter holiday park, 2 mins away from the beach. What a fantastic suprise!
The caravan was Bronze standard, we found this clean and exceptable and similar to a similar standard to our Haven holiday last year. The park was family friendly with all of the amenities that we expected from the brochure. Then pool was clean and the shop was reasonably priced and well stocked, not something that you can say about other holiday parks. The staff were friendly and the entertainment was fantastic dor children and later became fun for adults. The restaurant was reasonably priced, tasty and included pub food and costa coffee.
Being outside of Yarmouth was a bonus, we kept out of the hustle and bustle but still only had a five minute drive into Yarmouth itself and drove to Potter Higham to the start of the broads. The beach was 2 mins away but lovely and clean - very breezy out of season though!
California Cliffs offerend everything that we found from holidays from similar companies on a smaller and less crowded scale. The other reviews were probably accurate in 2007/2008 but I would really recommend it now. We booked our summer holiday for this year before we left and got a great deal, I can't wait! Don't be put off, they have obviously put in a lot of effort and it has paid off. I had a briliant time.
The caravan was Bronze standard, we found this clean and exceptable and similar to a similar standard to our Haven holiday last year. The park was family friendly with all of the amenities that we expected from the brochure. Then pool was clean and the shop was reasonably priced and well stocked, not something that you can say about other holiday parks. The staff were friendly and the entertainment was fantastic dor children and later became fun for adults. The restaurant was reasonably priced, tasty and included pub food and costa coffee.
Being outside of Yarmouth was a bonus, we kept out of the hustle and bustle but still only had a five minute drive into Yarmouth itself and drove to Potter Higham to the start of the broads. The beach was 2 mins away but lovely and clean - very breezy out of season though!
California Cliffs offerend everything that we found from holidays from similar companies on a smaller and less crowded scale. The other reviews were probably accurate in 2007/2008 but I would really recommend it now. We booked our summer holiday for this year before we left and got a great deal, I can't wait! Don't be put off, they have obviously put in a lot of effort and it has paid off. I had a briliant time.
Advice: lots of tourist sites to visit for all areas
Activities: Grat Yarmouth, Sandringham, the broads
Good for: Beach
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- Date of Holiday:May 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Excellent "
Submitted By: pinkjazzie
Myself, my husband and my 3 kids, as well as in laws spent a week here in 2008, and although the weather was awful, we had a great time. My Daughter had swimming lessons booked with Matthew, the life guard and after only 2 lessons, she is now a confident swimmer, he was great. And he only charged me for 1 lesson. The caravan we stayed in was great, no problems at all, and the bar area and restaurant was quiet, but nice enough. The best part of the park tho in my opinion, was the evening entertainment. My 3 kids enjoyed every second of it, and even joined Sparkle for breakfast 1 morning. We were so thrilled with the park, that we booked again for this year, and we cannot wait!!!!
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- Date of Holiday:May 2008
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Well what can we say regarding our... "
Submitted By: spilleddwarf
Well what can we say regarding our recent holiday, if it can be called that!!
On arrival at around 3:45pm, we were greated by a member of staff, who advised us of where our caravan was and gave us a pack, detailing that in the event of a problem later on, we should call the EMERGENCY FIX IT LINE. (alarm bells should of rung at this point)
On arrival at the caravan we initially thought, well its not a long way from the main area and we wouldn't have too far to walk, this was the only benifit.
The caravan felt damp and smelt very musty, but seemed initially ok for our stay, on closer examination we found Cigarette butts in the bathroom, the toilet had not been flushed with stale urine in it. 80% of the windows were insecure, mould in all of the windows and on the walls. Carpets dirty and no attemt had been made to clean them, but inside we had been left a pack of highly starched sheets and pillow cases that needed to be torn apart.
Eventually we found the main heating controls in the bedroom, and worked out what to do to get some form of heating. We duly switched this on and put the fire on, only to find that the main heater in the bedroom didnt work, so we left it for a while in the hope it would heat up. This was not the case and we called the EMERGENCY FIX IT LINE, out came a young security guard who said he would log the job for tomorrow and get a Corgi engineer to check the heating, strange as Corgi do gas and this was an electric heater, but i was not going to argue with him.
The next day we went out early and on our return we asked at reception if the fault had been rectified as the Fix it man said. We were spoken to like we had no right to complain and that we should put up with it as it was a bronze caravan and if the heating worked it worked if not tough luck, we were not intitled to have any form of heating and we should think ourselves lucky that we had any at all.
The burly lady on reception would be a credit to any of HMP prisons as it was like talking to a brick wall, you had no chance of getting anywhere with her and it was more than her jobs worth to sort anything out. On return the caravan we thought we try a different angle and call the EMERGENCY FIX IT LINE, only to get another prison warden with the same attitude, put up, shut up and stop wasting her time, so far a happy holiday, but it gets better !!!!!!!!!!!!!!!!!!!!!
So to try and make life more comftable we left the fire on and went off to Park Finals Night, well what can we say at least some guests got up and sung and had a go to make the evening enjoyable, the entertainers were young and looked like they should still be in school, wearing corests and trying to take off Moulin Rouge.
Anyway, on return to our caravan it was extremally coser and warm as the fire had been on full whack for nearly 3 hours. off we went to bed, if you can call it a bed as you have to be under 5ft 4" to fit in it. At 6:00am the gas ran out as expected so again we call the EMERGENCY FIX IT LINE as instructed by the Burley Receptionists, we tried calling for nearly 2 hours as we were getting cold and had no means of cooking. So as we had no joy calling my wife went to Reception to try and find someone, to her suprise the main building was chanting that it was on fire and everyone should be evacuated, so she made a hasty retreat and came to the caravan.
With everything above happening we decided to cut our losses and go home after trying to find somewhere open on a Sunday morning that would be prepared to cook our breakfast, for which we did and duly drove through the rain home.
Park Resorts beware i will be calling to retrive some form of compensation for this shambles which is called a family hoilday park.
On arrival at around 3:45pm, we were greated by a member of staff, who advised us of where our caravan was and gave us a pack, detailing that in the event of a problem later on, we should call the EMERGENCY FIX IT LINE. (alarm bells should of rung at this point)
On arrival at the caravan we initially thought, well its not a long way from the main area and we wouldn't have too far to walk, this was the only benifit.
The caravan felt damp and smelt very musty, but seemed initially ok for our stay, on closer examination we found Cigarette butts in the bathroom, the toilet had not been flushed with stale urine in it. 80% of the windows were insecure, mould in all of the windows and on the walls. Carpets dirty and no attemt had been made to clean them, but inside we had been left a pack of highly starched sheets and pillow cases that needed to be torn apart.
Eventually we found the main heating controls in the bedroom, and worked out what to do to get some form of heating. We duly switched this on and put the fire on, only to find that the main heater in the bedroom didnt work, so we left it for a while in the hope it would heat up. This was not the case and we called the EMERGENCY FIX IT LINE, out came a young security guard who said he would log the job for tomorrow and get a Corgi engineer to check the heating, strange as Corgi do gas and this was an electric heater, but i was not going to argue with him.
The next day we went out early and on our return we asked at reception if the fault had been rectified as the Fix it man said. We were spoken to like we had no right to complain and that we should put up with it as it was a bronze caravan and if the heating worked it worked if not tough luck, we were not intitled to have any form of heating and we should think ourselves lucky that we had any at all.
The burly lady on reception would be a credit to any of HMP prisons as it was like talking to a brick wall, you had no chance of getting anywhere with her and it was more than her jobs worth to sort anything out. On return the caravan we thought we try a different angle and call the EMERGENCY FIX IT LINE, only to get another prison warden with the same attitude, put up, shut up and stop wasting her time, so far a happy holiday, but it gets better !!!!!!!!!!!!!!!!!!!!!
So to try and make life more comftable we left the fire on and went off to Park Finals Night, well what can we say at least some guests got up and sung and had a go to make the evening enjoyable, the entertainers were young and looked like they should still be in school, wearing corests and trying to take off Moulin Rouge.
Anyway, on return to our caravan it was extremally coser and warm as the fire had been on full whack for nearly 3 hours. off we went to bed, if you can call it a bed as you have to be under 5ft 4" to fit in it. At 6:00am the gas ran out as expected so again we call the EMERGENCY FIX IT LINE as instructed by the Burley Receptionists, we tried calling for nearly 2 hours as we were getting cold and had no means of cooking. So as we had no joy calling my wife went to Reception to try and find someone, to her suprise the main building was chanting that it was on fire and everyone should be evacuated, so she made a hasty retreat and came to the caravan.
With everything above happening we decided to cut our losses and go home after trying to find somewhere open on a Sunday morning that would be prepared to cook our breakfast, for which we did and duly drove through the rain home.
Park Resorts beware i will be calling to retrive some form of compensation for this shambles which is called a family hoilday park.
2 out of
2 readers found this review helpful
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- Date of Holiday:Oct 2008
- Board Basis:Self Catering
- Tour Operator:Sun Holidays
" We booked a platinum caravan, which... "
Submitted By: Mrs T Blackstock
We booked a platinum caravan, which cost us just short of £800 for a family of four. I was led to believe from the brochure that it would be luxurious, Hmm how wrong can you be!! The caravan was dirty and old fashioned and absolutely nothing like the brochure pictures or website pictures. I immediately went to reception to complain, I was informed that the pictures would differ from the brochure, but as I explained the standard shouldn't! I was ready to go mental, but I was so disappointed that I burst in to tears and just wanted to go home, we had driven two hundred miles for this!! We booked an appointment with the manager, and went back to the caravan. We decided to try and make the most of our holiday, when a member of staff arrived, and said they had managed to get us an owners caravan, if we would like to change, she explained that they wanted us to have an enjoyable stay. We went to have a look at it, and it was lovely, the standard I was expecting from the start. The park itself was tiny and not much to do. The so called restaurant/bar was filthy, and I would no way of eaten in it, which was a problem as we intended on eating out a lot, so we had to go searching for places to eat instead.The outdoor verander area in the brochure and on the website looked really nice, but when we were there, probably three tables no lighting, some patio heaters that never came out or there covers, not very inviting at all.The show bar was OK, out dated but OK. The acts on a evening were OK, apart from some really old guys singing some really bad songs!! The Madonna tribute, Vogue were great, really entertaining. There was definitely not enough staff in either bars, as the ques were sometimes huge. All things considered we had a good holiday, but would never go back or book with Park Resorts again, as I would never believe anything they advertise, its so misleading.
1 out of
1 reader found this review helpful
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- Date of Holiday:Aug 2008
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" It was fantastic, so much fun! All... "
Submitted By: Miss C Grimes
It was fantastic, so much fun! All the staff were fabulous and the entertainment was second to none!
The pool and drying areas were really clean and there was plenty of fun for the kids. The caravan we stayed in was a gold 3 bed roomed one with plenty of room and quite a large lounge. The pub drinks were a reasonable price (only what you would pay in your local).
Lots of entertainment, fun, and laughter. Cabaret was on most nights after the kids fun and the singers were actually quite good. They had karaoke for children on one night where the winning child gets a prize and all the non winners get a sticker.
The pool and drying areas were really clean and there was plenty of fun for the kids. The caravan we stayed in was a gold 3 bed roomed one with plenty of room and quite a large lounge. The pub drinks were a reasonable price (only what you would pay in your local).
Lots of entertainment, fun, and laughter. Cabaret was on most nights after the kids fun and the singers were actually quite good. They had karaoke for children on one night where the winning child gets a prize and all the non winners get a sticker.
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- Date of Holiday:Jul 2005
- Board Basis:Self Catering
- Tour Operator:Dolphin Holiday
" AVOID PARK RESORTS CALIFORNIA... "
Submitted By: Mr M Kitch
AVOID PARK RESORTS CALIFORNIA CLIFFS.............. I have just arrived home and really felt the need to write something about Park Resorts/California Cliffs.
We booked silver accommodation 2 bedroom caravan through Hoseasons. After leaving home at 5.00 am we arrived in Great Yarmouth around 11.00am. We had a look around Yarmouth and Hemsby, by this time it was around 15.30 so we decided to head towards our caravan park, by this time our kids were getting very exited at the prospect of spending the next week in the holiday park with pool, kids club etc.
On arrival our first impressions were good. We were handed our key and told where our caravan was. We opened our caravan door and all seemed ok, the kids rushed to their room and started to unpack. As we were unloading our car and seeing more and more of our accommodation we started to realise how dirty and unclean it was. Rice and crumbs on the worktop, mould on the windows. It wasn't until one of my daughters went to the toilet that we noticed the terrible smell that was coming from it. An unbearable smell of urine on a damp floor.
So back to reception we went, we got an apology and then got sent to our next caravan. The lady at reception said this one had just had its carpets cleaned and the floor maybe a little damp. I thought this was a bit strange but we took the keys and wandered off to our new van. This one was much cleaner so we unpacked again; kids went off to the pool everything seemed great our holiday had now started.
By about 7pm we were all pretty tired having left so early that morning. We sent the kids to bed and said we would give the club a miss the first night. The Mrs and myself decided to watch a little TV before we went to bed, after about half hour we started hearing a funny noise like a lawn mower going round the side of the caravan. I opened the door and to my surprise the noise was coming from the club, it was the sound of the microphone. We looked at each other and said as long 'as that’s how loud it gets were not too bothered, we're on holiday, tomorrow night were going to be in there anyway'.
But it didn't stop there 9pm the music started, I can’t really explain how loud this sounded in the caravan but I can only compare it to being in a tent in the same field as a rave. We thought it might calm down after 10pm but no it just got louder and louder. 11pm, 12pm, 12.30pm and finally at 12.45pm the music stopped, by this time we were beside ourselves, the kids by this time were overtired and we were all in a ratty mood.
Morning came and back to reception I went. I told them there is no way we could stay another night in that caravan. The only van they had was the one next to our one which would be exactly the same.
I questioned why the music was so loud and that there must have been other people complaining. The only answer I got was that people were here to enjoy themselves and basically made us out to be stuck up and not here to enjoy ourselves. On that note I asked for a refund and then was told I would have to write a letter of complaint to the head office and they were not authorised to give refunds. I managed to get the head office number and stormed off back to the van to get my mobile to give them a piece of my mind.
Head office didn’t want to know and said they didn’t have a complaints department and if we had a problem it should be dealt with at location..........GREAT........ What do we do now????
We remembered we booked the holiday through Hoseasons so as a last resort we phoned them..... What a difference they took our mobile number and said they would phone us back in 10 mins....... 10 mins later they phoned us and told us we could have a refund if they couldn’t find us another holiday within the area.
Having two young kids we said it would be great if they could find us another holiday nearby and then at least we weren’t letting down the kids. Within 20 mins they had found us another park with same facilities within 1/4 mile from where we were staying. They had reserved it for us and we could go and have a look before making a decision to stay.
The caravan was great 12ft wide 3 beds couple of years old... we had everything at park swimming pool, club, and kid’s club. Great.
Thumbs up to Hoseasons and all at Summerfields for a great holiday!!!!
THINK TWICE BEFORE BOOKING ANY HOLIDAY AT PARK RESORTS.
We booked silver accommodation 2 bedroom caravan through Hoseasons. After leaving home at 5.00 am we arrived in Great Yarmouth around 11.00am. We had a look around Yarmouth and Hemsby, by this time it was around 15.30 so we decided to head towards our caravan park, by this time our kids were getting very exited at the prospect of spending the next week in the holiday park with pool, kids club etc.
On arrival our first impressions were good. We were handed our key and told where our caravan was. We opened our caravan door and all seemed ok, the kids rushed to their room and started to unpack. As we were unloading our car and seeing more and more of our accommodation we started to realise how dirty and unclean it was. Rice and crumbs on the worktop, mould on the windows. It wasn't until one of my daughters went to the toilet that we noticed the terrible smell that was coming from it. An unbearable smell of urine on a damp floor.
So back to reception we went, we got an apology and then got sent to our next caravan. The lady at reception said this one had just had its carpets cleaned and the floor maybe a little damp. I thought this was a bit strange but we took the keys and wandered off to our new van. This one was much cleaner so we unpacked again; kids went off to the pool everything seemed great our holiday had now started.
By about 7pm we were all pretty tired having left so early that morning. We sent the kids to bed and said we would give the club a miss the first night. The Mrs and myself decided to watch a little TV before we went to bed, after about half hour we started hearing a funny noise like a lawn mower going round the side of the caravan. I opened the door and to my surprise the noise was coming from the club, it was the sound of the microphone. We looked at each other and said as long 'as that’s how loud it gets were not too bothered, we're on holiday, tomorrow night were going to be in there anyway'.
But it didn't stop there 9pm the music started, I can’t really explain how loud this sounded in the caravan but I can only compare it to being in a tent in the same field as a rave. We thought it might calm down after 10pm but no it just got louder and louder. 11pm, 12pm, 12.30pm and finally at 12.45pm the music stopped, by this time we were beside ourselves, the kids by this time were overtired and we were all in a ratty mood.
Morning came and back to reception I went. I told them there is no way we could stay another night in that caravan. The only van they had was the one next to our one which would be exactly the same.
I questioned why the music was so loud and that there must have been other people complaining. The only answer I got was that people were here to enjoy themselves and basically made us out to be stuck up and not here to enjoy ourselves. On that note I asked for a refund and then was told I would have to write a letter of complaint to the head office and they were not authorised to give refunds. I managed to get the head office number and stormed off back to the van to get my mobile to give them a piece of my mind.
Head office didn’t want to know and said they didn’t have a complaints department and if we had a problem it should be dealt with at location..........GREAT........ What do we do now????
We remembered we booked the holiday through Hoseasons so as a last resort we phoned them..... What a difference they took our mobile number and said they would phone us back in 10 mins....... 10 mins later they phoned us and told us we could have a refund if they couldn’t find us another holiday within the area.
Having two young kids we said it would be great if they could find us another holiday nearby and then at least we weren’t letting down the kids. Within 20 mins they had found us another park with same facilities within 1/4 mile from where we were staying. They had reserved it for us and we could go and have a look before making a decision to stay.
The caravan was great 12ft wide 3 beds couple of years old... we had everything at park swimming pool, club, and kid’s club. Great.
Thumbs up to Hoseasons and all at Summerfields for a great holiday!!!!
THINK TWICE BEFORE BOOKING ANY HOLIDAY AT PARK RESORTS.
1 out of
1 reader found this review helpful
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- Date of Holiday:Aug 2007
- Board Basis:Self Catering
- Tour Operator:Hoseasons
" No good. Park itself is good nice... "
Submitted By: Mr Lt's A Joke
No good. Park itself is good nice clean area, pool, food not bad good take away etc all you would expect. Vans, well we were sort of lucky with ours some looked bad. Comments from other guests and ours say "you do not get what you book" confirmation you get any van is in the experience of being here, just because you book silver does no stop them putting you in a tatty bronze.
Staff some pleasant, some tell porky pies as they know you will be leaving at the end of the week and string you along. Staff can make a small problem a very large problem. Before booking all I knew was the brochure now I know why they don’t show you too much of the parks or vans in detail to each park. I will not return to any park resort you pay good money for a decent holiday. Read other resorts comments!!
Staff some pleasant, some tell porky pies as they know you will be leaving at the end of the week and string you along. Staff can make a small problem a very large problem. Before booking all I knew was the brochure now I know why they don’t show you too much of the parks or vans in detail to each park. I will not return to any park resort you pay good money for a decent holiday. Read other resorts comments!!
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- Date of Holiday:Jun 2007
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" After reading the comments posted on... "
Submitted By: Mr Kevin Hempstock
After reading the comments posted on here I believe the first posters must have been on a different site to myself and my family. My partners children have never been on a family holiday before, from the moment of seeing the caravan we were allocated they were on cloud nine, they loved every minute of there stay so much I booked another two weeks for next year. The staff couldn't do enough for the twin boys, from the reception staff to the crew I thank them all to converting me to a great British holiday.
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- Date of Holiday:Aug 2007
- Board Basis:Self Catering
- Tour Operator:Booked Independently/Directly from Park Resorts
" On arrival we went to our caravan it... "
Submitted By: Mrs K Whittle
On arrival we went to our caravan it was very dirty the plates cups forks etc, the windows and blinds were also dirty the bathroom had never been cleaned and the carpet had not seen a hoover.
We went to the reception to complain and were told that someone would meet us at the van to have a look, she could not believe how dirty it was even under the seats had loads of rubbish we were told to go out while cleaners came to do the job.
Later when we went back it wasn’t a lot better but we had a long travel and our day was going to be over so we did most ourselves. Then we found we didn’t have enough plates etc and bedding for all people staying in the van so we had that to sort we got bedding that day but the plate came day after.
Then when we were at the pool one day I needed the toilet so went to the pool one I could not even walk in it was smelly dirty you wouldn’t let our dog in it if you had one.
On walking round the site there were no dog bins for people to use so most just left the dirt on the ground, not the best thing for kids? I have came home with bites on my arms from the beds, so did the kids.
I have emailed park resort but have had no reply as yet but this is not the end of it think hard before going and taking your kids to California cliffs.
We went to the reception to complain and were told that someone would meet us at the van to have a look, she could not believe how dirty it was even under the seats had loads of rubbish we were told to go out while cleaners came to do the job.
Later when we went back it wasn’t a lot better but we had a long travel and our day was going to be over so we did most ourselves. Then we found we didn’t have enough plates etc and bedding for all people staying in the van so we had that to sort we got bedding that day but the plate came day after.
Then when we were at the pool one day I needed the toilet so went to the pool one I could not even walk in it was smelly dirty you wouldn’t let our dog in it if you had one.
On walking round the site there were no dog bins for people to use so most just left the dirt on the ground, not the best thing for kids? I have came home with bites on my arms from the beds, so did the kids.
I have emailed park resort but have had no reply as yet but this is not the end of it think hard before going and taking your kids to California cliffs.
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- Date of Holiday:Aug 2007
- Board Basis:Self Catering
- Tour Operator:Booked Independently
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Very highly recommened.happy to sent pictures as proof..
Margaret scott
Advice: clean
Activities:
Good for: Beach