Porto Azzurro Holiday Complex Hotel, St Pauls Bay, Malta

Hotel Information

Recent Price: £23
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User Rating:
5 / 10
(25 User Reviews)
Hotel Class: Porto Azzurro Holiday Complex Hotel Studios ReviewsPorto Azzurro Holiday Complex Hotel Studios Reviews

Hotel Description:

The open countryside stretching across the hillside makes this a haven of tranquillity. There is a restaurant below the apartments if you don't fancy cooking. This hotel suits families and couples looking for a tranquil holiday. These apartments are situated on a hill and are not recommended for the less mobile.

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Porto Azzurro Holiday Complex Hotel Reviews

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" alarming, day and night "

My wife and I did not have high expectations of Porto Azzurro before arriving on the 7th august, as we had read mixed reviews after booking, but what can one expect for £500pp for 12 nights half board in 3star accomodationin at the height of the season.
"Well that is what we were telling ourselves in the taxi on the way to Porto Azzurro from the airport."
At the very same time that we arrived at the hotel desk, a family who had arrived the previous night were being transferred on request to another hotel because they were dissatisfied with the "PA", so at the cost of another £900, which was virtually the price we paid for our 12 day holiday, they were transferred to a 4star hotel.
To cut a long story short, we stayed in the hotel section which was in need of re-decoration, as it was tired and drab, but Rita and the cleaning staff made a silk purse out of a sow's ear, as the room was spotlessly cleaned and tidied everyday.
Likewise the pool is tired,dated and in need of bringing into the new millenia, but George was up before 6am every morning cleaning and scrubbing, and we could'nt fault his hard work.
The restaurant is newly refurbished and Sam, the Australian girl was a ray of sunshine at breakfast and evening mealtimes, as well as being worked off her feet.
The only thing we can say about the food is it is edible, but with limited finess and imagination, starters and puddings were non existant except for soup and a cream flan.
The idea of a roast dinner everyday might appeal to some people but it was just too much for us unless you wanted a very tired salad instead.
The bar next to the restaurant was in desperate need of re-modeling and never thought I would say that I did not like the smoking, but it was awfull.
Overall, we can say we had great value holiday for our money and we had a really lovely stay at Porto Azzuro and would give 6 to 7 for value, but the major issue which was deeply disturbing was the faulty FIRE ALARM, system, which which was NOT repaired in the 12 days we were in Malta.
In fact after experiencing four false alarms over 3 days and nights when everyone evacuated, by the third time only a hand full of people evacuated. The fire panel was emmiting a constant fault signal but instead of getting it fixed, the hotel management actually decided to turn off the system, to silence the fault signal and silence worried hotel residents complaining at the reception desk, whilst managers hid in their office.
Because of this major issue I would advise that no one stays at Porto Azzur until there is an assurance that the fire alarm is fixed and the management are prosecuted for negligence. PS. Two days before we arrived there was a real fire caused by a lighted ciggaret on the top floor of the apparment block.

Advice: Not at Porto Azzurro

Activities: comino, blue lagoon and Mdina

Good for: Beach 

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  • User Rating:
    1 / 10
  • Date of Holiday:Aug 2009
  • Board Basis:Half Board
  • Tour Operator:Booked Independently

" Don't believe all the bad reviews "

My son and I stayed at the Porto Azzuro for 2 weeks and had a superb time. On arrival we were given the wrong room (hotel instead of s/c) however after discussing with the manager this was soon rectified. The staff were extremely helpful and ensured that all was to our satisfaction after the mistake. What can I say, mistakes do happen but if you don't say anything and only whinge about it around the pool to other holiday makers then so be it! We were not expecting 5 star luxury, however for the cost of the flights and accommodation we were pleasantly suprised. Yes the gym area needs attention but who really goes to the gym on holiday?! The indoor and outdoor pools were both clean and the pool bar serves refreshments all day. The apartment was clean, spacious and everything worked in the kitchen. We were lucky to be given a top floor which meant that the balcony was huge, with views down to the pool and across the bay. I guess the type of apartment you get (if not timeshare) is mearly luck of the draw. I think a lot of the bad reviews on this site are from timeshare owners so take that into consideration when reading! The bar and restaurant is open all day and food served well into the night. While the menu may need to be updated, you pay for what you get! The staff are fun and cheerful, get to know them and you'll have a great time! While the resort is a bit out of the way, buses make travelling to other areas easy during the day but be aware that buses back to Xemxjia finish about 7.30pm however taxi's are reasonable. All in all we had a wonderful 2 weeks at the Porto Azzuro. It's a shame that some people on this site didn't enjoy their stay but maybe they were expecting too much...

Good for: Beach 

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  • User Rating:
    8 / 10
  • Date of Holiday:Jul 2009
  • Board Basis:Self Catering
  • Tour Operator:Booked Independently

" unexceptable "

We are owners at the porto azzurro and this was our first and last time staying here, the appartment we were shown on our sign up was not what we got.
we kept being woken up ever night by the sound of a rouster/chickens/and ducks that were under our window.
we stay'd for two horrible week's,we booked for half board for the first three day's so as to settle in,but the food (if you can call it that) was uneatable i would not have even given it to a starving dog.
The only entertainment we got was crapy-okie three nights a week.no transport ie:busses after 7 o'clock. taxi's are expensive upto 7euro's per person,
the room was sort of ok excepet the pull out bed, which had a bent frame so you had to be carefull how you sleep or your feet landed up in the air. the sun beds around the pool were falling apart, if we stayed in for a night just to watch tv all we got was a tv that kept cutting out and only had german programs (excepet sky news)the only good thing around was the hungry moose bar at the bottom of a very steep hill (no good for someone with week legs)as for the porto azzurro it say's that it is a 3star complex. i would rate it as (-3).the staff however are brillent considering what thay have to work with,the maids are fantastic nothing is to much for them and the reception staff are just as good,they try their hardest to help but hve no back up.
while we were there we had a power cut for the day,so no electric i would have thought they would have had a generater so as to use the lifts (but no) poeople on sticks had to walk up and down stairs disabled people had no chance and had to stay in the rooms.
so all in all. the porto azzurro is totaly unexceptable.

Advice: no out off the way nothing there but building work

Activities: swimming with the dolphins at the mediterraneo marine park

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  • User Rating:
    1 / 10
  • Date of Holiday:Jun 2009
  • Board Basis:Self Catering
  • Tour Operator:Booked Independently

" you just had to be there top unappreciate iot "

I am an "owner" and booked a holiday with my husband and another couple and asked for a larger apaprtment, when we got there it was only one bedroom and one sofa bed. there was no room for three adults to sit down let alone the four of us who were booked into this place. As the apartment was so small we decided to eat at the hotel - big mistake, the breakfasts were only just adequate if you dont have the cooked english but the evening meals were absolutely disgusting, most of the staff were rude and very unhelpful, I complained to several members of staff and they all gave me a different excuse as to why things were going wrong. When I got home I wrote to the management of Porto Azzurro and; despite sending this letter THREE times; they said they had not received it, I sent another copy by special messeneger and they acknowledged receipt of that but to date - 9 months later - they have still not replied. The toilets were often unusable, the small gym was not in use. All this aggro and I am - as stated earlier - "an owner" DO NOT EVER GO TO THIS RESORT - although we love Malta and will go again but never to this appalling place.

Advice: Porto Azzurro is in Xemxjia Bay but the area is nice

Activities: well away from Port Azzurro

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  • User Rating:
    2 / 10
  • Date of Holiday:Apr 2008
  • Board Basis:Self Catering
  • Tour Operator:Booked Independently

" Faultless "

Having read some of the reviews i was a little apprehensive about staying here, but all i can guess is that many of the reviewers had ridiculously high expectations.
I went for a long weekend break with a friend and couldn't find any fault with the place, especially considering the very low price paid. Hotel and rooms were clean, staff friendly, and facilities good. Didn't try the meals but if you're going B&B or SC it's hardly an issue.
The only problem i had was that it's a little out the way (30 min walk round the bay to get anywhere) and in the off season the buses stop early, but again not really a big deal. Would happily recommend the place.

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  • User Rating:
    8 / 10
  • Date of Holiday:Jan 2009
  • Board Basis:Bed & Breakfast
  • Tour Operator:Booked Independently

" I paid for a self catering apartment... "

I paid for a self catering apartment but when I entered our room it was a basic studio room. No kettle, no fridge, no oven hobs etc. When i went back to reception to explain i had been given the wrong room the receptionist simply said that there ere no self catering apartments left and that i would have to check with reception every day to see if one had become available! No apologies and sure enough none became available in the whole week we stayed. After two days of asking the receptionist how they expected me and my partner to prepare any meals they offered us a half board voucher for the remainder of our stay but still no apology!

The Hotel was quite dirty, missing tiles, cracked walls and had a rather disgusting smell hanging around every afternoon similar to rotten fish.

Maid service was daily which was good, always seating around the pool but thats it i'm afraid!

Malts itself is an amazing country so do visit here but just don't stay at this hotel!

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  • User Rating:
    3 / 10
  • Date of Holiday:Aug 2008
  • Board Basis:Self Catering
  • Tour Operator:Booked Independently

" This was our first time in this part... "

This was our first time in this part of Malta and it is so peaceful. The hotel is outwith the busy area of St. Pauls Bay, a 5 min bus ride or a 20 minute walk.
We found the hotel very clean and the staff very friendly and helpful.
While the lifts were small they worked and were clean. The shop was a bit overpriced but there is another shop just a two minute walk up the road where you can buy all you need for your stay. We were on a half board basis and found the food excellent, lots of choice and plenty of it. There was a bit of a lack of communication between staff when it came to room numbers and board basis, but it was sorted out by the very helpful receptionist.
The indoor pool area could do with modernising but the outdoor pool area is lovely, very clean and tidy. The hotel is in the process of being upgraded.
We enjoyed the hotel and the people of Malta so much that we have booked to return next year.

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  • User Rating:
    8 / 10
  • Date of Holiday:May 2008
  • Board Basis:Half Board
  • Tour Operator:Thomas Cook

" I went on holiday with 5 of my family... "

I went on holiday with 5 of my family and i loved this place!
It's very friendly , my family know the people who work there which made it better.
People around the pool were very nice and i don't know why anyone wouldn't like this place!
It's not anything overly special but it was very good for us , we thought the rooms were really good , big enough for all 6 of us!
We are deffinatlely going there again , hopefully soon.

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  • User Rating:
    7 / 10
  • Date of Holiday:Aug 2007
  • Board Basis:Self Catering
  • Tour Operator:XL Airways

" Like many of the reviews I read... "

Like many of the reviews I read before I traveled it gives 3stars one must be for having an indoorpool one for an outdoorpool and the other can only be for the weather.
I know people say you get what you pay for but this was like staying at pontins in the 1970s you can not fault the staff their at all they did go out of the way to help even if you did after wait 8 days to get a tv which it said in the brochure was in the room along with an iron which you had to leave a deposit for then return it when you have finished and best of all my tin opener broke on day1 which they will send a new one to my room I am now at home in Manchester and I am still waiting for it. The food was ok and cheap with big portions. You can not knock Malta the people was so nice and polite and it is a very nice place I always thought is was for the older generation I am 38 and loved Malta and was surprissed at how many young people was their, but to people interested in Malta definatley give it a go but maybe at an hotel with more than 3stars.

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  • User Rating:
    3 / 10
  • Date of Holiday:Jul 2008
  • Board Basis:Self Catering
  • Tour Operator:Thomas Cook

" Having just spent a week at the Porto... "

Having just spent a week at the Porto Azzurro Hotel, I can honestly say it does not deserve the title of 3*. But because my holiday was relatively cheap you do pay for what you get. The room was adequate but looking a bit tired. The food was reasonable but could have been better. It was interesting to see what we had for breakfast from the buffet and what people got when they paid for it, because the hotel also had a restaurant for paying guests. The facilities were ok and the little shop attached to the hotel was a little pricey. Nice indoor pool but jaccuzzi was freezing cold. Never got to see the outdoor pool because we had terrible weather that week. Saw the cleaner once that week and had towels changed once. The most enjoyable aspect of the holiday was the sight seeing. There is so much history with regards to the Knights of St John. As you leave the hotel go down the hill and across the road is the bus stop. Taking you to Valletta or Buggibba. A good idea is to get the 1/3/5 day passes if you are doing a lot of travelling. Buses are very frequent and an experience, especially on Maltese roads. If you want a delicious meal, then go up the hill in Xemxija and at the top are two restaurants which are family run. One a Chinese and the other Greek. Enjoy....

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  • User Rating:
    5 / 10
  • Date of Holiday:May 2008
  • Board Basis:Half Board
  • Tour Operator:Thomas CookFormerly Going Places

" My husband and i stayed here for two... "

My husband and i stayed here for two weeks and i can honestly say this is the worst hotel we have stayed in. The write up we saw was a luxery hotel with comfortable rooms but that is not what we had, the bedspread was ripped, the curtains were hanging off, the hot plates didnt work properly and the bedside lampshades were stained. We were supposed to have a room with a balcony all we had was a shear drop looking onto a derelict building. We cannot complain though about the food in the restaurant or bar it was very good and the staff were friendly. This hotel is ok if you want cheap accomodation and stay out of it as much as possible. Malta itself is a lovely place to visit and i would go again but not to this hotel. I contacted the people i booked the hotel through along with photos but they didnt bother to reply.

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  • User Rating:
    2 / 10
  • Date of Holiday:Nov 2007
  • Board Basis:Self Catering
  • Tour Operator:Booked Independently

" We stayed here for our honeymoon and... "

We stayed here for our honeymoon and we were severely disappointed in the hotel, it didn’t destroy our honeymoon but it didn’t help.

We stayed there for two weeks, within the two weeks our towels were changed three times; our room was barely cleaned three times. We booked a room with a balcony but our room had no balcony, just a door. There was a rooster than crowed from 5am till 7pm every single day, every thirty seconds.

The breakfast was nice but the dinner was absolutely disgusting, most of the time we just sat out in the bar as the food we had already paid for was horrible.

The outdoor pool was rather run down; none of the jacuzzi's in the hotel worked and had green stuff in it. The flies were everywhere but that can’t be helped.

The final straw with the hotel was after we had ordered a bottle of wine, it didn’t come until we had finished our meal and it was horrible, didn’t even drink it, after we had gone to bed early we received a phone call saying we hadn’t paid for our wine. We thought it was to be added on to our room since they asked our room number, so I got out of my bed and paid for it. Two nights later we got a call saying we still hadn’t paid for our wine, I had to go down stairs and explained who I paid and the waitress apologized so I went back to my room - two hours later, another call, telling me we still hadn’t paid for our wine, so I had to go down and explain AGAIN!

No staff communication, very rude staff and the local kids messing with the pool tables.

I wouldn’t recommend this hotel to anyone; they focus more on time share customers.

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  • User Rating:
    1 / 10
  • Date of Holiday:Oct 2007
  • Board Basis:Half Board
  • Tour Operator:Booked Independently

" We were moved to this hotel by the... "

We were moved to this hotel by the resident time share reps after we told them how dire our hotel in Bugibba was. The accomodation is divided into two - the normal hotel rooms and then two floors of time share apartments. Our room (time share) was of a reasonably high standard, certainly equal to 4*. I have no idea what the normal hotel rooms were like, but given the corridors on those floors were drab and in need of decoration, I was glad we were in the 'posh bit'. Our accomodation comprised of one bedroom, a bathroom with jacuzzi bath. The kitchen was fully equipped with fridge, cooker, microwave and there was a large flat screen TV with DVD player in the lounge area.

The in house store was well stocked, and as it was the only place to shop, prices were as you would expect, a little higher.

The receptionist was very helpful when asked to re-arrange our taxi to the airport (to be collected from our new hotel and not the previous one) - this was done with no fuss.

The food was a little disappointing and the waiting staff/bar staff left a lot to be desired - it was as if they just didn't want to be there. There was one however who worked her socks off and carried the rest of them.

The pool area was nice however the pool bar was a let down which is a shame as with a little effort could have been first class.

The area was fairly pretty but with only a few places to eat and drink in the evening. There is a regular bus service, although to go to the beaches don't leave it too late or all buses are full. Buses in Malta are definitely an experience but cheap. The last bus back from Bugibba is at 10.05 but turns up around 10.30ish!! We caught a taxi a few times which cost approx £12 each time.

We were told that this little resort is destined to have it's own man made beach within the next year or two and this would certainly encourage me to return. Would I return to this hotel - yes, but only to the time share accomodation.

Malta is a lovely island and its residents are friendly, helpful and extremely proud of their history and their 'special relationship' with the British.

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  • User Rating:
    7 / 10
  • Date of Holiday:Aug 2007
  • Board Basis:Half Board
  • Tour Operator:Booked IndependentlyOn the Beach

" If I had read the comments I would... "

If I had read the comments I would never have given this hotel a chance but after staying there found it mostly very different from what others have stated.

Rooms were good for the price. S/C apartments were enough normal rooms don't always have tea/coffee making facilities try the rest of Europe you will find it very similar.

Flies? Its a hot country you try keeping flies at bay.

The restaurant ok the staff are not brilliant but the chef is. The food is excellent at a more than reasonable cost and so is drink.

The beds were made daily and the towels changed daily.

The hotel was clean and the staff always friendly and helpful I guess they treat you as you treat them.

Never found any problem with the lifts they were all clean and well maintained.

The resort is going through a huge makeover floor by floor this includes all areas even the restaurant and if you take a look at the new apartments they are upgraded to an excellent 4 star so if you want a good cheap place to stay for now this is a good choice.

Local area has many restaurants take a look up the road not just nearby - 5mins walk you will find Pizzerias/ greek / chinese as well as bars and normal restaurants.

The negative reviews on here are harmful as the hotel does not deserve this and I'm very fussy but this was not bad.

The reference to Fawlty Towers was way off mark. This is Malta enjoy as is.

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  • User Rating:
    8 / 10
  • Date of Holiday:Oct 2007
  • Board Basis:Bed & Breakfast
  • Tour Operator:Expedia

" I was worried about the holiday I had... "

I was worried about the holiday I had booked after reading other comments, but was happy with the accommodation at first. If you look deep though you find a hotel that is past its best.

The room was very basic, no coffee making facilities or mini bar that could be used as a fridge, we stayed for 10 days and only had towels changed and room service twice, the towels were only changed on day 5 after I complained. There were quite a few people complaining about various aspects of their rooms.

The breakfast was buffet style and was adequate.
We ate in the restaurant once in the evening, my meal came 5 mins later than the other 3 ordered at the same time and was not what I ordered and was of a very poor standard, I did not eat it and sent it back, all 4 meals were of a very poor standard.

The outdoor pool area was ok, but yet again showed signs of being a little run down, the pool bar is a waste of time and is of poor quality, it could be a little gold mine.
The store that is located in the hotel is great, it is well stocked and the people are friendly and helpful.

The location of the hotel is a problem, there are only a handful of places to eat in Xemxija (pronounced Shim-she-a) and not much else, it does have good bus routes to St Pauls Bay and Bugibba and the rest of Malta but these don’t run too late 9pm ish and do get full, a 35 min walk from Bugibba might not suit all.

If you have already booked this hotel don’t worry too much, don’t expect too much and complain if you are not happy, I wont be going back to the Porto but will go back to Malta.

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  • User Rating:
    4 / 10
  • Date of Holiday:Aug 2007
  • Board Basis:Bed & Breakfast
  • Tour Operator:sunspot
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