Sierra Resort

1 reader found this review helpful

Some rooms are a little tired now and could do with some TLC, but the complex layout and excellent staff more than make up for these small problems, just back from our third visit and have seen vast improvements every time we go, food is plentiful and widely varied and very well presented. Night time in Soho Square is improving each year, well done to all Sierra staff, see you all soon.

2 readers found this review helpful

Brilliant holiday ,spent 2 weeks in the sierra hotel for the 7 time fab place ,lots to see and do, everytime we go back there is more and more on offer. The staff,food,location is excellent.Cant wait to go back in february to see luli adil mina and all the crew,

We didnt know what to expect after reading some reviews but myself and partner had a lovely time!The staff are very helpful and friendly,the food and drinks avaiable should satisfy everyone,that is unless you have nothing better to do with your time but moan!
The rooms are cleaned everyday with fresh towels and water,all beach and pool towels are provided,the beach is only a 10 min walk through the Savoy hotel with buses avaiable every 30 mins to take and bring you back,all clean and air conditioned!
The only thing that we would suggest is that they provide a more varied entertainment programme ,it could be very repetative and boring!
Would defo go again!

1 reader found this review helpful

I John Morris my wife and two daughters recently stayed at the sierra,the first thing i noticed was that the rooms were in need of repair such as doors needing re hanging on cupboards re grouting in showers etc.the staff were helpful food not bad,The entertainment was poor the sierra hotel and Soho square needed some good British acts,but would probably not want to pay the going rate of better acts so our nights were cut very short not much else to do.I would advise anyone booking a trip with MTS travel in the hotel not to,on the board in the hotel they advertise the Ciro museum and the pyramids trip.it cost alot of money we flew from sh arm airport to Ciro on the trip of a life time, we got on the coach at Ciro and was taken to three places that were not mentioned on the advertisement in sierra hotel or by the rep for MTS.one of the locations was a masc the other a church and a papyrus factory all of which we had no interest of seeing and wasted at least two and a half hours sitting on the coach with others in very hot and dirty streets waiting for the few that did take up the offer.and then we were rushed through the Ciro museum like cattle the toilets in the museum were terrible and they were charging for toilet paper,the Egyptian government should spend a little of there millions they earn every year from the museum on updating the toilets.then we were whisked from there on the same coach with not very good air con through Ciro market it was absolutely filthy,we spoke to other people at Ciro museum who were with other groups they were having lunch at the hard rock cafe or the Hilton hotel.we was taken to a building on desert road near a canal which was damned ten feet high with rubbish all the way along it the building is called the queen Cleopatra we went inside upstairs to a room full of buffet food i walked across the room to the net curtains and lifted it i looked out of the window all the areas around the building were stacked with rubbish so we never ate a thing.the pyramids are one of the wonders of the world but even though we had a guide people were getting ripped off and harassed.the following day in the sierra hotel we complained to the MTS rep he said he would investigate our grievances the following evening he did not turn up the next evening he agreed to pay us back 50% but this did not materialise and on our final evening the manager of the hotel became mediator between us and MTS the final outcome was the rep said he never ageed to pay us any money back but HTS manager found in our favour and said to the rep you have miss sold this trip to these people and you should not be taking them to the queen Cleopatra for lunch.at this point the manager of the sierra said go to dinner and come back in an hour and that he would contact MTS offices to see what compensation they would give us,after being in the dinning room for around thirty minutes the manger appeared and said there was nothing he could do.i told the manager you should not let the MTS rep keep his advertisement for the trips on his wall because they were misleading and he agreed. but when we went into reception the same advertising was still there and the MTS rep was persuading another unfortunate young couple to part within there hard earned cash on which my daughter 21 stepped in and pointed out the pitfalls to the young couple who were most grateful for the insight.I had also seen others complaining at reception about MTS and some people having money and clothes stolen from there rooms but all these things seem to be stalled until there was no more time to achieve a conclusion we left the hotel with a bitter taste in our mouths,and told all the people who complained to sort it out when you get home good managment ah loll.

1 reader found this review helpful

just returned back from this hotel amazin staff couldnt do enough for you food best iv had on all inclusive in sharm as i have been four times too four diffrent hotels large pool beach lovely i could go on and on i will be booking to go back next year and will be recomending hotel to people EXCELLENT WORTH EVERY PENNY.

9 readers found this review helpful

I stayed at the Sierra with my partner and we thoroughly enjoyed it. We are a couple who like to go on adventures when we are on holiday and sightseeing is our middle names, however the Sierra hotel was so lovely and the staff was so cool that we just ended up laying by the pool most of our time in Egypt! The pool is amazing and the Sierra alcohlic cocktail is delicious.
As we only stayed for a week, we did not find the food repetitive. It was quality food and very yummy.
Bartaring in the local area when shopping is a must in Egypt! don't be afraid to bartar!!!
I would recommend camel riding and quad biking in the desert if you are looking to go on any excursions.
The staff really make this hotel and I would recommend it to anyone.

14 readers found this review helpful

spent two weeks at this hotel
and did not want to go home
the staff are excellent
hotel in great location
rooms are cleaned every day
bottles of water in your room each day
lovely breakfast lots of choice
lunch was also lovely and desserts a must
evening meal has a large selection
of food to suite everyone

9 readers found this review helpful

The Sierra is a good hotel and in our view deserves it's stars. Unfortunately we contracted food poisoning whilst there, my wife & 2 children quite badly. My wife lost 16 pounds in weight!. The Sierra management did however pay all our medical expenses up front and took responsibility. Unfortunately I cannot say the same for ON THE BEACH holiday booking company or YOU-TRAVEL.COM both of whom backed away when we tried to claim. I am really appalled with these so called travel companies they really don't want to know afterwards. There customer service is the PITS and they really should not be allowed to peddle holidays in my view. I urge anyone booking for 2010 not to book through these uncaring so called agents. The Sierra and staff are very good but don't have ice in your drinks. Watch the salad has not been washed in there water.
Mike Jones.

18 readers found this review helpful

We had a fabulous holiday at the Sierra Hotel. Booked last minute on the Monday and arrived next day on the Tuesday night. Staff are friendly and will do anything to help. The room was clean and tidy, each block has its own cleaner who you only needed to ask and he would do anything for you. The main pool is fantastic and there are several others some more quieter if you prefer but I have to say that the main pool was never over crowded. The food was good, yes it can be a bit samey but we found it you went round and checked out what was on offer first and then made your choice (rather than just filling your plate up with a bit of everything which so many people do) you can then have something different each day (same goes for puddings which were all very delicious). Really cant think of anything to complain about. Its close to the airport which personally was a good thing, no long coach journey which after a long flight is great, and my children loved to watch the planes land and take off. The location was great, just 10mins walk from the beach where the snorkelling is something that must be done. Also went on the Red Sea Cruise for more snorkelling and this was a really great day out. Would definately go back there again - best holiday ever - so relaxing. Yes you get the doggey tummy but it did not spoil the trip, just get some tablets from the chemist and your over it.

23 readers found this review helpful

My boyfriend and I visited the Sierra in June 09 and had a really great stay. We arrived at the hotel around 10pm and were greeted by helpful staff who gave us our all inclusive wrist bands and hotel info.
We were taken to our room, which was very spacious and comfortable with a massive shower, balcony and pool view (although we had stated Garden View when booking!). The air con is a god send, very powerful. Each day the cleaners change your sheets and tidy your room, and leave fresh water bottles in the fridge, which is handy for brushing your teeth also.
The hotel staff were very friendly, and often tried to use typical English phrases i.e "Alwite mate/geez" and "Diamond Geezer" which was funny. A small tip goes a very long way e.g 5 Egyptian Pound (40p approx) ensured our sunbeds were safe, room was immaculate and service was excellent.
The food....was a little disapointing. They have themed nights such as Italian and Oriental,however some dishes were a little boring. NYou would never go hungry as there would always be a selection of pastas, pizzas, breads, cakes, fruits etc everyday. At the pool, you could get pizzas, burgers and chips etc and the pool bar in the main pool served lovely cocktails, beers and soft drinks.
Unfortunately, no matter how careful you are with hygeine, you will definately get an upset stomach. My boyfriend and I got it on our 4th day there, unfortunately mine started in the middle of the desert!! As soon as you feel unwell, I would recommend asking for an injection at the local pharmacy at Soho Square. It only costs 40 Egyptian pounds and relieves the upset tummy and severe cramping within an hour, and you can then continue to enjoy your holiday.
There are many amenities to use at this resort, 4 pools, a gym, spa (which they charge you for), but what they don't advise in the brochure is that you can get free entry to the clubs in Soho Square and discounts at the Queen Vic pub if you are all inclusive at the Sierra. We had many enjoyable nights, especially in Naama Bay, which you can access by Shuttle Bus. Just put your names on a list at reception and it will say when it is picking you up. 10mins later you are in the heart of the night life, with many bazaars, bars, clubs and things to do for a fun night out.
The weather was wonderful, abut 38 degrees when we went in beginnning of June. I wouldnt recommend going in July or August. It would just be too unbearable!!! Stock up on Mosquito repellant, as I found out the hard way, after getting bitten 26 times in one night.... my leg was swollen and lumpy - resulting in another trip to the good old pharmacy.
Overall, I really recommend the Sierra, we had such a fab time, really memorable holiday despite the stomach troubles!! Great staff, good amenities, activities and it even has its own stretch of private beach where you can go snorkelling (which i really do recommend, its great!!) swimming, jet skiing, paragliding, or just chill out and sunbathe!.
Wish I could go back! Have a good holiday if you do go!