Occidental Grand Flamenco Punta Cana Hotel

Beach: Wonderful beach, sand is kept very clean, ocean can be moderately rough though for some folks.
Food: Disappointed with buffet, food was almost always overcooked and oily. Reminded me of bad school canteen food although desserts were generally good. The a la carte restaurants were good though, I'd recommend all of them but especially the Grill. In all the restaurants I found the service to be quite good particularly the table staff.
Bars: Service was prompt and friendly but beware they do make strong drinks also all the bars had the same decor, atmosphere some variety would be welcome.
Rooms: This is where the problems started, the accommodation was clean but in dire need of repair both minor and major. We ended up having to change rooms because of a torrential flood from the shower in the room above but even before that the door wouldn't close properly something we only noticed after coming back to an open room a couple of times. The washroom fittings kept coming off, draws wouldn't open etc. We also killed a couple of cockroaches in our room. In the second room we moved to the satellite TV didn't work and the bath tub wouldn't drain and we had an infestation of tiny ants in the washroom, the room smelled like a toilet and another leak from the air conditioning. Our rooms were in Buildings 18 and 16.
Hotel Receptions: The room problems we had wouldn't have bothered us anywhere as much if it wasn't for the attitude of the Front Desk. With water flooding through the ceiling I called three times and was told that someone would be coming to fix it and clean up... no one showed. It was only after going in person to the Front Desk that the staff bothered to log our problem and only after another visit in person that they moved us to another room. The worst part was that all through this episode not once did the Front Desk apologize for the problem. Even before the flood, we'd noticed that reception often hung up on you, or told you whatever you wanted to hear just to get rid of you.
Entertainment: The "Fun Club" dance troupe/entertainers tried their best but the evening shows were all a much of a muchness. If you don't like Latin music then do not go to this resort! even if you do I guarantee you'll be sick of it by the end of the trip.