Sol Princesa Dacil Hotel

4 readers found this review helpful

On arrival we were given a room on the 1st floor when we requested a high floor and it was no bigger than a box room. We complained so got moved to another one on the same floor which was slightly bigger, and not in very good condition. The room service was O.K. but sheets weren't changed that often and I know that the pillow cases were only changed once in two weeks because there was a hole in one of them so I know they were not changed. The food was disgusting and what was suposed to be a restaurant was no better than a pit stop cafe.

2 readers found this review helpful

i arrived at the hotel at 2200hrs along with two couples, we asked if there was any food available, no was the reply, so after a beer which was very very expencive i made my way down the hill know as cardiac hill to the local chinese, on the way back i had my wallet stolen, i reported this to the member of staff who after reporting it to the police told me to sleep on it, next morning i asked to ring england to cancel my cards they kept reminding me off the cost, i then had to walk two miles to the police station and back, i was hoping for a bit of understanding but got none, they didnot help me at all, however i do not blame the hotelbut i feel they could have warned residents of the problems of pick pockets. i hired a fan for 25 euros, the hotel was clean and the food was bland.

4 readers found this review helpful

Just returned from this hotel-very apprehensive after reading previous reviews. However I think they are expecting a bit much for a 3* hotel. We were all inclusive and found the food very good, with a good choice every night including themed nights and a carvery. The drinks were excellent with free bottled water that we have always had to pay for at other hotels. Yes the bar staff could have been more cheerful but so what. Rooms were fine and cleaned every day. Only grouse about the rooms- no air con and the week we were there we really could have done with it. The hotel does need some updating, some areas were looking very sad and 2 lifts for 15 floors was a problem at busy times. It is in a good location as regards beach, bars restaurants etc. Would recommend whale watching and atrip to Santa Cruz. Overall we had a great holiday and would book again without hesitation.

9 readers found this review helpful

I felt I had to write a review for this hotel after reading such bad reviews.
I stayed here with my partner and 4 young children. The hotel was great, vey clean maybe a little dated but it is a 3* hotel not 5*. People want 5* treatment for 3* prices!
The food was lovely a great choice and it varied slightly each day, the breakfast could have been better.
The entertainment staff were lovely both for adults and children and they had a lot of time for the children day and night. 3 out of 7 nights we had to queue a bit for drinks ( we were all inclusive ) but this wasn't a problem we would just double up on drinks.
The hotel is in a great location and is also 1 of the collection and drop off points for free buses into Siam park, Aqua land, Jungle park and many more places.
You only have to cross the road and your at the beach and there are lots of nice places to eat and drink along the front.
I would go back to this hotel again with my family.

5 readers found this review helpful

It was me and my boyfriend's first holiday together, we are 18, and went for the cheap and cheerful option. We were checked in no problem, the staff relatively friendly, giving us all the information that we needed about the all inclusive times etc. Went to the lifts to discover the hotel was being renovated, and there were only two lifts in use, which were constantly busy, and slow. We were on the 4th floor however, so we mostly took the stairs. That night we went to dinner, and from reading previous reviews, I knew not to expect fine dining. Sure enough the food was pretty awful. From that night on I stuck to what looked edible, which was chips and salad!! Both me and my boyfriend got upset tummies further into the holiday, which we suspect was because of the food. We never went hungry though, and you could get snacks by the pool, which were nice (toasties, burgers etc..) The drinks were good, and unlimited until 11pm. There were a lot of spanish holiday makers there aswell, which was fine, but they made it obvious they do not favour the British! We got plenty of dirty looks! The entertainment was pretty much the same everynight for the kids, but we didn't stay there much, because me and my boyfriend like to venture out. Regarding cleanliness, the maids visited everyday, sweeping the floor, making the beds, new towels etc. The poolside was nice, plenty of sunbeds, but you had to pay 1.50 for a mattress which was a bit cheeky. The kids entertainers were nice, and they were always doing activities with them. There was a nice atmosphere to the hotel in general and Los Cristianos is a lovely resort to stay in. This hotel did the job for us, and we had a lovely holiday.

i do not recomend this hotel to anybody.
the staff are horrible.
the pool is alright but it was boring.
i booked all inclusive, but i didnt feel as though i was all inclusive, you have to pay for everything apart from the drinks.
the entertainment is always the same.
the gym was closed.
we had to change rooms because our air conditioning was broke.
this hotel could use more lifts.
i am very disapointed

4 readers found this review helpful

We stayed a week from 25th July to 1st August 2010. Overall we had a good time. First impressions when we saw the hotel on way from the airport was it looked like a dated tower block. However, inside was great - nice and clean. Checking in was fine, reception greeted us friendly.
Activities for kids was ok however we had to pay 10 euros for a day of 3 activities (such as T-shirt painting, Pool Ball walking and Pancake making). Childrens water polo was great (and free) but only twice during the week. Adults polo and football everyday.
No problem getting a sunbed (we got them around 8.30).
Meals were good. Similar meals each day but they tried to vary it by having differnt themed nights such as mexican night, asian night etc.
We were on All Inclusive and disappointed to find that we couldn't get anything to eat from 9.30 after breakfast until 1pm. We had to pay for things like crisps, ice creams and slush puppies.
Bar staff were ok - they seem to resent the fact that we were all inclusive and didn't have any manners. Hardly smiled. Made you feel guilty if you ordered a larger amount of drinks.
Wasn't busy, however, there were 8 coach loads that came all at once (as their planes were delayed) and they bombarded in to the restaurant causing mahem.
Entertainment - for children was repetitive but OK and for adults was OK.
Rooms were very clean and had fresh towels and beds were made daily.
Pool table kept breaking, and not many games in the games room were working. Crazy Golf available if you paid. Nice little park for the kids (trampoline, see-saw etc).
Overall, we were pleased with our stay.

4 readers found this review helpful

just came back from this hotel,11/07/10 fair play very clean rooms nice clean towels every day but how can a hotel with 15 floors only have one bar open and that was the poolside bar which was very small sometimes there would only be 1 staff but when the spaniards started to come in ( omg loads and loads of them, they also opened another bar for them to watch the world cup) there would be 2 staff on. Kids club repetative same music every night bingo using a tooth pick !!! and an hour of entertainment which was generally good food ok depending on the time you went to the resturant been to a sol melia/flintstone hotel before sol tordos palma nova and it was far far in front of the dacil wouldn't waste money on this hotel again

13 readers found this review helpful

To Whom It May Concern,
I'm writing to you as i have just returned home from Sol Princess Dacil last week and I am absolutely disgusted in the way that myself and my partner was treated upon arrival. We have stayed at Sol Princess Dacil on a couple of occasions 1 being in Oct just gone as we holiday in tenerife twice a year. Every time we have stayed at this hotel we have been bed and breakfast and found it very pleasant and clean and was going to book the hotel again in this October coming After the experience that we just had the the Princess Dacil me and my partner will never stay there again!! We arrived on the 1st of April on a 2 week stay when we arrived we were left standing there waiting to check in for 20 minutes while the receptionists ignored us and served all the spanish customers even though we were waiting longer . Then we were told that they didn't have enough room for us as it was the spanish holidays and they had over booked with all the spanish so they advised we had to stay in another hotel for 1 night. Now i can understand a mistake to overbook 1 room but as we were stood waiting for a taxi to transfer us to the other hotel we noticed that other english holidayers were being told the same thing but they were checking in new spanish holidayers without a problem at all now correct if i'm wrong but wouldn't you say that was a little racist towards the british?? I know that might be a harsh way to put it but that's how it felt i was annoyed at the fact of being told we couldn't stay in the room that we had booked and paid for way in advance. We naturally complained and they offered upgrading us to all inclusive we rejected the offer at first as me and my partner go on holiday to venture out we dont go away to be couped up in a hotel for 2 weeks. When we refused they said they would upgrade the room airconditioning, again we refused as we were not at all happy. The receptionist which was male was very arrogant and said well you take it or don't have anything i was shocked in the way that i was spoken to , so i asked for the manager.
The manager came over and apologised for the inconvience and said we misewell except the offer of all inclusive as they couldn't offer us anything else. I didnt want to be offered anything i just wanted to get into the room that i paid for and start our holiday. We ended up accepting the all-inclusive but we were still very unhappy. Then we had to move to the other hotel to stay the night there but was told to return to the sol princess dacil the next day at 12 to check in. The day after we returned to Princess Dacil at 12pm to check in as we were told to do so by the manager only to find out our room wasn't ready and it would only be ready for after 14:00pm. By that time i was really fed up i wasn't happy at all. Our holiday was spoilt not only was we messed around the day before and moved to another hotel so we lost 1 day there but we were getting messed around the following day making us lose another day. Eventually they got a room ready for us so we checked in and went to our room.
Throughout the 2 weeks we only ate in the restaurant on the evening 2 or 3 times as all that was on the menu was veal steak at lunch and veal stew for dinner so yep your thoughts are right!! The left over veal steaks at lunch were turned into stew for the evening meal . To put it politly it was disgusting and just to top the holiday off a male receptionist kept hitting on my partner asking for the key to our room so he could go there . Now my partner is not a homosexual and has nothing against homosexuals but the receptionist was not leaving my partner alone and was making him feel very uncomfortable. Now you would expect your employee to act a little more professional!!
I just cant get over the experience that we had at Princess Dacil , we've stayed many times before in the past and never had any problems and as said before in this email i was going to book again to stay in October coming but after the appalling service we just experienced i don't think i would spend money to stay there again. I certainly wont be writing nice reviews about Princess Dacil as i have done for the past couple of years on the internet and i certainly wont be recommending this hotel to any friends or family again. We lost 2 days of our holiday because of the poor management at this hotel and was made to feel very very uncomfortable by the crude remarks made by the gay receptionist. Its totally unacceptable to be made to feel like that on your holiday you go there to relax and enjoy yourselves our holiday was completely and utterly ruined. Yes ok you may think well you got upgraded to all inclusive the matter of the fact is we didn't want that and didn't really use it , it was pointless. Anybody looking to book the Princess Dacil Please think carefully

4 readers found this review helpful

This hotel has a ramp of sorts up to the reception.
But that is as far as you get.
Due to renovation works there is no ramp to get you up to the lifts (15 storey hotel)
Food
There is quite a good selection especailly if you use the Mediteranean food counter, but be aware of the breakfast bacon it needs hanging for 5 mins to let the grease drip off.Theb Dining room was more like a works canteen.
The pool is quite good although when we were there various families wer having water pistol fights across the pool and running around the edge, whilst the pool attendants did bugger all to stop it.
If you use the hotel bar take a torch because it is very dimly lit.
Of choice I would not use this horel again.