Residence Les Bergers Hotel

Thank you very much for your helpful posting on Tripadvisor regarding your recent stay at the PV-Holidays residence Les Bergers. We are extremely sorry that your stay with us was not up to our usual high standards. This is a very rare occurrence, in one of our most popular locations. We take great care to specify the size of each apartment from our two-person studios to larger residences and how each guest will be accommodated. We do provide full details of bed allocation and room size in metres squared for all of our apartments both on the website and in our brochures. In order to avoid disappointment, we generally recommend that you only occupy apartments to the maximum number possible if you are on a very limited budget. This particular residence is scheduled for a full refurbishment and we will continue to ensure our customers’ comfort while this work takes place. Additionally, we always now have a member of staff ‘on call’ who can deal with any problems outside of reception hours swiftly and efficiently. We hope that you will choose to visit one of our residences again soon.

Thank you for taking the time to send us your comments about PV-Holidays insert name of residence via Tripadvisor. Your feedback is valuable to us. High standards of cleanliness are one of our priorities. We have a strict procedure to ensure that all of our apartments are cleaned thoroughly and appliances checked before new guests arrive. In this instance, we are very sorry the condition did not meet your or our expectations and apologise for the inconvenience caused. We have contacted the manager of this residence to investigate, and can confirm that they do monitor the cleaning and maintenance standards very closely, and will be particularly vigilant from now on to ensure there is no further reoccurrence. This is a very rare in any case, and is one of our most popular locations We take great care to specify the size of each apartment from our two-person studios to larger residences and how each guest will be accommodated. We endeavor to illustrate the onsite facilities and proximity of our residences to the wider amenities in resort to help our customers choose the right location for their particular requirements. We very much hope that you will holiday with us again and can ensure you that our booking staff will be delighted to talk you through our wide range of residences and help you choose the perfect property for you. Many thanks for taking the time to register your complaint. We monitor all customer feedback to help us provide the best service possible. We hope that you will choose to visit one of our residences again soon.

We are sorry to learn that your stay at the PV-Holidays residence Les Bergers did not meet with your expectations. We take great care to specify the size of each apartment from our two-person studios to larger residences and how each guest will be accommodated. We do provide full details of bed allocation and room size in metres squared for all of our apartments both on the website and in our brochures. In order to avoid disappointment, we generally recommend that you only occupy apartments to the maximum number possible if you are on a very limited budget. It’s best to ensure you have enough bedrooms for your party rather than using the sofa beds in the living area. We very much hope that you will holiday with us again, and can assure you that our booking staff will be delighted to talk you through residence options tailored to the number of your friends and family seeking accommodation and your specific needs. High standards of cleanliness are one of our priorities. We have a strict procedure to ensure that all of our apartments are cleaned thoroughly and appliances checked before new guests arrive. In this instance, we are very sorry the condition did not meet your or our expectations and apologise for the inconvenience caused. We have contacted the manager of this residence to investigate, and can confirm that they do monitor the cleaning and maintenance standards very closely, and will be particularly vigilant from now on to ensure there is no further reoccurrence. This is a very rare in any case, and is one of our most popular locations. We hope that you will choose to visit one of our residences again soon.