Festival Village

Firstly I would like to thank you for taking the time to write your review, and apologies that your time here with us was not an enjoyable one. The Festival Village is a very family orientated active hotel with activities taking place throughout the day and night, I apologies if this caused you any disturbance or upset. We do have security of an evening to try and ensure noise levels are kept to a minimum again if you did not find this we apologies. The Festival Village always takes everyone’s opinions and comments in to consideration, and have decided to make several changes to the Festival for summer 2010. The festival Village will now operate as 100% all inclusive hotel, giving you the best of both worlds apartments with all inclusive. This will mean that all apartments will have daily clean just as if you was in a hotel. The pool area will have a new cheringuito serving your all inclusive drinks throughout the day and evening We will be having a new bar / restaurant where the supermarket used to be with a nice new terrace for you to sit back and relax. We have a fuller and new entertainment program, for the adults and children throughout the day and evening with our resident English speaking entertainers. The whole property will be given an overall, clean, paint and general maintenance work done. The All inclusive option giving you, the choice of local spirits beers, wines and soft drinks for a minimum of 12 hours per day. Snacks such as hot dogs, pizza, burgers, chips, nuggets and more will be served throughout the day. Your all inclusive meals, breakfast, lunch and evening meal are all included with a choice of buffet or the new restaurant (menu) you can also opt for a take away service and eat your evening meal in relaxation of your own balcony or apartment. The Festival will also be offering a free shuttle service to Salou. Once again I thank you for your comments and apologies the festival was not for you, and we assure you that changes are been made to ensure we are offering a fantastic family all inclusive hotel in the Costa Dorada. Anyone with any concerns please do not hesitate to contact us.

Please let me start by expressing my deepest apologies that the festival village was not to your expectations, and thank you for sharing your comments with ourselves and potential customers of the festival. The festival Village takes everyone’s comments and feedback very seriously to ensure we are offering what our customers require Please see below what new actions we are implementing for 2010 The Festival Village always takes everyone’s opinions and comments in to consideration, and have decided to make several changes to the Festival for summer 2010. The festival Village will now operate as 100% all inclusive hotel, giving you the best of both worlds apartments with all inclusive. This will mean that all apartments will have daily clean just as if you was in a hotel. The pool area will have a new cheringuito serving your all inclusive drinks throughout the day and evening We will be having a new bar / restaurant where the supermarket used to be with a nice new terrace for you to sit back and relax. We have a fuller and new entertainment program, for the adults and children throughout the day and evening with our resident English speaking entertainers. The whole property will be given an overall, clean, paint and general maintenance work done. The All inclusive option giving you, the choice of local spirits beers, wines and soft drinks for a minimum of 12 hours per day. Snacks such as hot dogs, pizza, burgers, chips, nuggets and more will be served throughout the day. Your all inclusive meals, breakfast, lunch and evening meal are all included with a choice of buffet or the new restaurant (menu) you can also opt for a take away service and eat your evening meal in relaxation of your own balcony or apartment. The Festival will also be offering a free shuttle service to Salou. Once again I thank you for your comments and apologies the festival was not for you, and we assure you that changes are been made to ensure we are offering a fantastic family all inclusive hotel in the Costa Dorada. Anyone with any concerns please do not hesitate to contact us.

I would like to take this opportunity in responding to the review. Firstly thank you for taking the time to write your review as good and negative feedback is much appreciated. I am glad you found the food to be very nice and your comments will be passed to the chef. The festival village advertises that there is a deposit to be paid on arrival, and this is the responsibility of your tour operator to inform you of this. Even though we try to accommodate all requests it is sometimes not possible, depending on how busy the hotel is, please accept my apologies that your request for a ground floor was not granted as these are not guaranteed and this should have also been explained to you by your tour company. I apologies that you did not find the cleanliness of the `property to be of a good standard this will be addressed and several changes are all already in place for summer 2010. Oven – again this has been changed with the tour operator, and you should have been advised by your tour company, as the festival has never had ovens. Safety deposit box – this is standard across mainland Spain that you be charged for the use of this box. With regards to the wasps I sincerely apologise and this will be looked in to with maintenance, as there is lots of changes planned for 2010 The Festival Village always takes everyone’s opinions and comments in to consideration, and have decided to make several changes to the Festival for summer 2010. The festival Village will now operate as 100% all inclusive hotel, giving you the best of both worlds apartments with all inclusive. This will mean that all apartments will have daily clean just as if you was in a hotel. The pool area will have a new cheringuito serving your all inclusive drinks throughout the day and evening We will be having a new bar / restaurant where the supermarket used to be with a nice new terrace for you to sit back and relax. We have a fuller and new entertainment program, for the adults and children throughout the day and evening with our resident English speaking entertainers. The whole property will be given an overall, clean, paint and general maintenance work done. The All inclusive option giving you, the choice of local spirits beers, wines and soft drinks for a minimum of 12 hours per day. Snacks such as hot dogs, pizza, burgers, chips, nuggets and more will be served throughout the day. Your all inclusive meals, breakfast, lunch and evening meal are all included with a choice of buffet or the new restaurant (menu) you can also opt for a take away service and eat your evening meal in relaxation of your own balcony or apartment. The Festival will also be offering a free shuttle service to Salou. Once again I thank you for your comments and apologies the festival was not for you, and we assure you that changes are been made to ensure we are offering a fantastic family all inclusive hotel in the Costa Dorada. Anyone with any concerns please do not hesitate to contact us.

Thank you for taking the time to write your review as everyone’s opinion and comments are important to use to enable to move forward in this current market. Taking on board all your comments and the comments of others the Festival Village has changed its product and service for 2010. Please accept our sincere apologies with regards to the cleanliness and maid service, the Festival will be all inclusive for summer 2010 and will have maid service daily, like a hotel, bed linen every 4 days and towels daily. The only part the cleaners will not clean daily is the kitchen. Due to offering apartments on all inclusive, the supermarket will be changed in to an extra restaurant to cater for this giving you the choice of buffet or ordering from a menu. You will also be able to take away your meals to eat in the comfort of your own apartment if you wish. There will be extra resident entertainers in the property to ensure there is always something taking place for all the family to enjoy, and the evening shows have been changed for this summer. We intend to make changes to the staffing and structure and can only apologies you felt they were rude and this will be addressed. Once again thank you for your comments, and our sincere apologies your time with us was not as you wanted.

Thank you for your detailed comments and overall opinion of the Festival Village and Salou. I can only apologies that you did not feel the necessary to voice your opinions whilst here in resort as we may have been able to resolve some of your issues. I can only apologies for the incident you have explained in your review and I am sure that the information which came across to you was not intentional. As explained in many reviews, we are making lots of changes for summer 2010, I understand this does not of course resolve any issues you yourself had, but hope you can see that your comments are taken seriously. The hotel internal and external is having an overall revamp, we are having a new restaurant put in to the property and the staffing structure is due to change. The new all inclusive product, entertainment, maintenance staff changes, will bring the Festival Village back in to the Market our customers are looking for, We cannot choose our customers and apologies they were not to your liking, however with the new product now on the market I am sure the festival will appeal to lots of families looking for a fantastic value for money all inclusive holiday. Thank you for your positive and negative comments