Festival Village

4 readers found this review helpful

hi we stayed in this apartment from may 11 - 21 2010.we are 2 adults and 3 kids.the staff we brilliant ,food fab,apartment ideal ( clean and basic )kids club fantastic...... the list goes on .its a great place for a relaxing holiday.

7 readers found this review helpful

Hi there me & my daughter had a fantastic time in the Festival Village, would definately go back again the apartment was massive the food excellent the staff so friendly missing you all already xxx

1 reader found this review helpful

i came in 2008 and it was brilliant, we was a family of 6 we was self catering, but we are coming back all inclusive if we get a good deal this year. iv been to some bad hotels and this is one of the most family friendly hotels, only thing i would say is that im hoping there is a life guard this time round as its hard for me to keep my eye on 4 young kids and last time my boy fell in age 2 luckily i was there but im hoping i can relax a lil more if there is a life guard there (i dont mean leave the kids but not panic so much when we are at the pool cus i will know i have help there. was a brill time though.... cant wait to check out the new improvements but i thought it was good before, as soon as iv saved enough i will be back to see. loved it last time, wait for my next review and u will know, as im fussy!!!

10 readers found this review helpful

Firstly, i think it needs to be said that the Festival Village is now a modern, clean, well decorated hotel thanks to its recent makeover. We stayed in B Block which was seperate from the main hotel and we found it clean, very big in size and very comfortable for a for our family of 6 (2 adults, 4 kids).
Also in our group was a couple (inlaws/outlaws lol) who stayed in a different appartment in the main hotel block. (we compared against our accomodation as you do, and found it very clean and spacious).
On arrival, we were not asked for a deposit although a small fee would be required if we needed a safe.
One appartment had no kettle, when asked for one, it arrived within 1/2 hour and brand new. Our Aircon controller was not working which we mentioned to the reception - within an hour we had another controller (which worked). Great at keeping us happy we felt.
All staff were very friendly, from the management (who sorted us out with a meal as when we arrived, the snack bar had closed) right through to the cleaners.
Bar staff we brilliant, they work really hard and we appreciated that . . . . well you would being all inclusive wouldnt you lol.
Kids were in the kids club, both chantelle and Dan looked after them and they did a great job, kids wont stop talking about them.
Entertainment was good with something every night.
Food was good all round, good selection. New Luna snack bar opened when we were there which was very nice.
Would happily go back.
Pool was good, bigger than mostin the area that we saw on our way to Salou. Not a boring shape either and lifeguard on duty. Kids loved it!!!!
Sorry to go on but i think some reviews on here would put people of and are out of date. we found the hotel great value and we were very happy there. Thanks for a good holiday Festival Village.

7 readers found this review helpful

Having a first time holiday with my partner and his 11yr old son we wanted a family hotel with entertaiment, all inclusive,apartment,nice people and the sunshine and we got it all and more at the Festival Village.
The reception we got on arrival was very friendly and they dont ask for a deposit.Hotel very clean and tidy,food lovely (thankyou Huw),entertainment team great as was evening entertainment. We met lots of great people and had wondeful time. The management team were always present and available which was a first in our exerience. Thank you to everyone at the Festival village for making our holiday a fantastic one!!

15 readers found this review helpful

Filhy, graffiti everywhere, staff rude, loud throughout the nights.................. Please avoid this hellhole

2 readers found this review helpful

We were steered towards Festival village by the tour guide who painted a glowing picture of the hotel. I also read the reviews before we went and was worried about the hotel especially as I have a son with cerebral palsy who has problems with mobility. We chose the self catering option as we have to be careful of certain additives in foods.
We hired a car and so only used the hotel as a base to go to Portaventura and the surrounding area and it was perfect for our needs. We ate out in Salou a lot and didnt get back to the hotel until late. If you can I would recommend hiring a car as there is nothing in Cap Salou, but the buses stop right outside the hotel. Also if you go to Portaventura and need a buggy or wheelchair get there as early as possible otherwise they will all be gone. Its 7 euros to park your car and 7 euros to hire a wheelchair.
The staff were warm and friendly, any question we had or anything that we needed was dealt with straight away and I cant fault them. They were excellent with my son and extremely patient, playing noughts and crosses with him for about an hour.
Yes the hotel does need a bit of tlc which is why I marked it 9 and not 10. Some of the furniture had seen better days and on the self catering side a few more utensils would have been nice, but they are only niggles. The dirt on the floor that people complain about is actually sand that you walk into the apartment every day.
Would I use the hotel again, as a base for the theme park and the area definitely, but as a holiday destination then no, we didnt like the area and found it very expensive.

To say im glad to be home form this place is an understatement! It was the worst hotel i have ever stayed in, and i only gave it 1 out of 10 because i couldnt give it a 0. The apartment we stayed in stunk of stale tobacco, if you are a non smoker it was sickening. The place was filthy, especially the floors, my children only had to walk about barefoot for 5 minutes and their feet were black! The rooms could have used a coat of paint as there was crayon writing all over the walls. The shower bracket was broken so we couldnt use the shower The wardrobe in our room was broken, on the 2nd day our room was flooded due to water coming in under the patio doors after heavy rain during the night, which after battling with the staff, we got moved to another room, only this was smaller and our 2 boys had to top and tail in a single bed! The wardrobe in this room was also broken and we had to have it fixed. The staff themselves were rude and kept us waiting to have anything done. The pool was so cold because the hotel shadow covered the pool so the water couldnt be heated up. The list is endless and the holiday was totally ruined because of what i can only describe as a very inadequate hotel, how First Choice have it in their brochures is beyond me! After reading some reviews on here we were quite wary but we had already booked it, so if i were you, i would read reviews and we certainly were disappointed beyond belief about the state of this hotel! I would definately go somewhere else if you can. Avoid this hotel at all costs!

I read the reviews on here before leaving for my family holiday,I stupidly thought that people were being picky.On arrival myself husband and 3 children aged 11,7 and 5 were dropped at the top of the hotel's steps and told to make our way to reception.We were asked for a 90 euro deposit for our room and had to pay 20 euro's for a safe key of which 5 euro's were refundable.On arrival at our room we realised we were on the second floor,we had stipulated to the travel agent we needed a ground floor apartment as our youngest child has Autism and see's no danger.We tried the appartment for 1 night but didn't get much sleep as my child had tried earlier in the day to climb on to the balcony to try to watch the passing traffic,if there had been a regular key for the balcony therer would of been no problem,but a thin piece of metal on a toilet chain,was used to secure the patio door,and could very easily be removed by a child.We explained to the rep's that we had asked for a ground floor appartment,to which they didn't seem interested about our plight until my husband told them that they would be held resonsible if anything happened to our child.miraculousely we got a call saying we could have a ground fllor room but had to pay 55.50 euro's,we paid the money and was left in the lobby with 3 kids and our luggage for 2 hours,while they were supposedly cleaning our room.On our arrival at our room,I couldn't believe how dirty the room eas,we found fingernail's in the bathroom,the toilet moved freely ,every wall was dirty,floor was dirty,door frames split,and lock's exposed,hole in bathroom ceiling,it's the first holiday I have been on and had to clean my room,before I could allow my kid's in there.There is no oven in the room ,no sattelite tv,air conditioning works thank goodness as it was very hot.The pool looks nothing like the pictures you see in the brochures,but the kids were happy with it,apart from the wasps that were in swarms around the pool,due to the 4 wasp nests on the side of our appartment which the hotel did nothing about,this also stopped us using our terrace.We changed to breakfast and evening meal on the 3rd day as Salou is very very expensive,and have to be honest the food was very nice.Be very careful if using the bus service as they are very expesive,a trip for 5 to Salou cost over 20 euro's one way.General condition of hotel is very dirty and unkept,the entertainment suited us fine,but children over 12 had no interest at all.There were many many negatives and only a couple of postives on our holiday,and anyone thinking of booking here I would seriousely advise against it

The Festival Village is in need of a facelift, very dated interior and dirty exterior. The pool is small and does not resemble in any way how it looks in the broucher. The rooms get cleaned once a week and the bed linen changed once a week which I think is totally disguisting for Self catering accommodation. You have to chase up housekeeping half the time for toilet rolls and towels. The point it doesnt mention in the broucher is that the hotel is out in the middle of nowhere and to get into Salou its a 40 min walk. The best beach is not just a short distance away, again its a 20 min walk. They did have entertainment everynight but it was dragged out to last the night and by the end of the night you were bored of waiting for the main act to come on, which wasnt always that great. The food was good though, just be aware that drinks are not included in your main meal. Water wasnt even available with your evening meal. Prepare for a wait at the bar as the Staff are extremely slow and can be rude especially when talking to kids.