Coconut Bay Resort

, Vieux Fort
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Coconut Bay Resort reviews

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This was to be our first long haul...
9 / 10
Nov 2005, Mrs C Germany

This was to be our first long haul holiday with our little boy, age 5. Virgin Atlantic were superb we were soon on the wonderful island of St. Lucia. Our transfer to the hotel was not as long as I expected, in fact it was only a few minutes rather than ten as shown in most of the holiday brochures. There was no problem at all with aircraft noise - this isn't Heathrow or JFK and the sight of the odd aircraft was quite exciting.
Our room was on the ground floor facing the Lazy River, one of the Pools + the sea - we could not have asked for better. It was extremely spacious with plenty of storage space + a sofa, chair & coffee table.
I was a little worried before we arrived as I understand their had been a few teething problems and some dreadful reviews so I was very pleasantly surprised with everything.
The standard of service in all areas of the hotel is superb and the staff are very friendly. The food in the Buffet Restaurant was constantly fresh and had a good choice + variety. The two Gourmet Restaurants are located upstairs and need to be booked the day before (preferably by 08.15am to guarantee your space) were fantastic. The Italian and the Asian both adapted their menu slightly to suit our 5 year old.
Swimming Pools - just amazing, the main pool has a gentle slope into it with an unusual island in the centre + a swim up bar. There was also another large pool + two smaller ones (including and adult only area). The Lazy River is great fun for all ages. There were also two Water Flumes but we weren't quite brave enough to try these, perhaps next time.
Kidz Club - This is run by the hotel and I cannot praise it enough. Our little boy usually prefers to stay with us but he enjoyed every moment of the times he chose to attend.
Although this hotel is located on the Atlantic side of the island the tropical scenery is stunning. The beach was kept constantly clean by the hotel but we were quite happy using the pools. We hired a car for a few days and visited the more popular northern part of the island but found this had become far more commercial than on our last visit to the island 8 years ago.

This hotel suited us wonderfully and if all goes well I hope to return in the not too distant future.

  • Board Basis:All Inclusive
  • Tour Operator:Booked Independently
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We were meant to stay at St James’...
2 / 10
Jun 2005, Mrs D March

We were meant to stay at St James’ Club St Lucia for our honeymoon, we got married in Antigua and thought it would be nice to honeymoon at another island, but when we got to the airport in St Lucia we were told by the taxi driver that the hotel had closed for refurbishment and we had been moved to another hotel.
We had not been informed of this from Virgin before we flew out.
So we got in a taxi and it took us to Coconut Bay. We checked in and went up to our room. It wasn’t very nice at all. We didn’t get any complimentary drinks or fruit, which it stated in the brochure and we were meant to have a complimentary meal in the Gourmet restaurant but it was still being built! It promised a beach, but there wasn’t one and you couldn’t swing a cat on the balcony. We had upgraded the rooms and this was not a sea view. It rained constantly that day. The next day we asked to be moved and we were taken to the St Lucian, which was better but not brilliant the staff were awful! They couldn’t manage a smile.
I will not be going there again and would not recommend it to anyone and I also wouldn’t recommend booking accommodation with Virgin. Their flights are great but their admin is AWFUL!

  • Board Basis:All Inclusive
  • Tour Operator:Virgin
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Traveller Ratings

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Overall
8 / 10
1,890 reviews
Brilliant
871
Good
646
Average
192
Poor
102
Awful
79
Room
8/10
Service
9/10
Food
8.5/10
Value
8.5/10
Cleanliness
8.5/10
Location
8.5/10
Hotel AmenitiesHotel Description
  • Bar/lounge
  • Beach
  • Continental Breakfast
  • Fitness Centre
  • Free Parking
  • Kids' Activities
  • Restaurant
  • Shuttle bus service
  • Swimming Pool
  • Wheelchair Access
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