Elpida Hotel & Apartments

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Set in a lovely location with a few shops and tavernas nearby. The views from the pool are amazing and overall we had a good holiday in Crete. However, the Elpida hotel is not a hotel I would choose to revisit.
The "all inclusive" holiday at the Elpida is the worst all inclusive experience I have ever had. The food was ok but very repetitive, outside of mealtimes the only thing available was cheese or ham sandwiches on dry bread (only available between 12-1 and 3-5 pm) you could only have 1 scoop of ice cream per person (between 3-5pm) try telling that to the kids, and drinks were rationed to 1 drink per person per visit to the bar. You have to return your glass to get a refill.
Staff are very hard working and some were nice but on the whole you felt like you hadn’t paid for anything and were asking for freebies when you went to the bar. The dining room had a huge leak in the ceiling right by where the food was served. For the whole of our two week stay we had wet floor and towels to manoeuvre round whilst you got your food.
Electric socket in games room hanging off the wall with live wires exposed. Took me three attempts to get something done about it. The pool was lovely but sometimes cloudy. Four of us crammed into a tiny room.
The beer at the bar went flat by the time you got to your table and don't even think of asking for a large glass they don’t like to give you that much beer in one go. The only spirits you could have were ouzo or raki. Anything else you had to pay for. Defeats the purpose of all inclusive really.
We met many really nice guests during our stay and every one we spoke to was writing a letter of complaint when they got home. Some people had been several times before and apparently it used to be a really good hotel before they went for the all inclusive market. Perhaps they just need to learn to do it properly. Having said that we all really loved Crete and will definitely return, just not to the Elpida hotel.