Sandals Royal Bahamian Resort & Spa Hotel, Nassau, Bahamas
Hotel Information
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Sandals Royal Bahamian Resort & Spa Hotel Reviews
" This was the most beautiful place I... "
Submitted By: Mrs M Smith
This was the most beautiful place I have ever stayed at. The rooms all had four poster beds with a free mini bar and 24 hour room service.
The food was excellent I tried most of the restaurants and they were al exceptional. The staff were all very friendly and Nassau itself is beautiful.
There are a lot of pools scattered around the place where you could relax and have some peace and quiet. Sandals Cay is well worth a visit. All in all a great holiday. Recommended especially for Honeymooners.
The food was excellent I tried most of the restaurants and they were al exceptional. The staff were all very friendly and Nassau itself is beautiful.
There are a lot of pools scattered around the place where you could relax and have some peace and quiet. Sandals Cay is well worth a visit. All in all a great holiday. Recommended especially for Honeymooners.
" Having read the awful report written... "
Submitted By: Mrs T-m Hardingham
Having read the awful report written by a chap in August I have to say I was nervous about spending two weeks plus having our wedding at the royal Bahamian.
All I can say is that guy is wrong. We were so well looked after from start to finish, the resort is fantastic, the food is gorgeous and the wedding planners are so helpful.
We had a magical wedding and a honeymoon we'll never forget. I would not hesitate to recommend this resort.
All I can say is that guy is wrong. We were so well looked after from start to finish, the resort is fantastic, the food is gorgeous and the wedding planners are so helpful.
We had a magical wedding and a honeymoon we'll never forget. I would not hesitate to recommend this resort.
" This holiday was amazing! The hotel... "
Submitted By: Mrs G Edwards
This holiday was amazing! The hotel was excellent and the staff were very helpful. However don't expect the same standards as UK 5*. We had a suite, which was cleaned daily along with clean towels and the fridge re filled if anything had been taken out.
There are 8 restaurants altogether. I especially recommend Baccarat and the crystal room - excellent food and service. The Italian restaurant was also very nice. We didn't get to go over to sandals cay due to the weather. It was windy at for the first two days therefore the island was closed. I recommend that you book your restaurants straight away after arrival in order to secure places.
There were plenty of activities every day - or there was no pressure to participate if you just wanted to relax by the pool. Both pools were big, and one was very lively whereas the other quieter. Also I would recommend getting up early in order to secure a bed by the pool.
The weather wasn't excellent for the whole week. But once the sun came out it was very warm.
I would definitely recommend this resort.
There are 8 restaurants altogether. I especially recommend Baccarat and the crystal room - excellent food and service. The Italian restaurant was also very nice. We didn't get to go over to sandals cay due to the weather. It was windy at for the first two days therefore the island was closed. I recommend that you book your restaurants straight away after arrival in order to secure places.
There were plenty of activities every day - or there was no pressure to participate if you just wanted to relax by the pool. Both pools were big, and one was very lively whereas the other quieter. Also I would recommend getting up early in order to secure a bed by the pool.
The weather wasn't excellent for the whole week. But once the sun came out it was very warm.
I would definitely recommend this resort.
" Having spent 12 hours travelling to... "
Submitted By: Mrs J Thomas
Having spent 12 hours travelling to get there, we were then held for almost an hour in a rather tired looking reception room while staff sorted out keys/passes etc and a very unimpressive bag of shampoo/shower gel which was to last for two weeks.
On entering our allocated room we were appalled to find two people already making themselves at home there and it took another hour to sort out the error. They were eventually told to leave and we were finally allowed in, having been standing outside for all this time, and spent another hour trying to get housekeeping to clean up the mess. Not a good start.
The whole place is in dire need of complete refurbishment including all the public areas and restaurants. The food was very average and the all inclusive wine was very low standard. Decent wine had to be paid for. Trying to get a bottle for our table at dinner was impossible, so we just had to sit there waiting for the glass to be topped up as and when we managed to get someone's attention, which was very difficult.
There were insufficient towels both for the room and the beach, and sometimes the room was not serviced until late in the afternoon. I am sure that this hotel was once beautiful but shabby does not even begin to describe it. I would certainly not recommend it to anyone for the money it costs.
On entering our allocated room we were appalled to find two people already making themselves at home there and it took another hour to sort out the error. They were eventually told to leave and we were finally allowed in, having been standing outside for all this time, and spent another hour trying to get housekeeping to clean up the mess. Not a good start.
The whole place is in dire need of complete refurbishment including all the public areas and restaurants. The food was very average and the all inclusive wine was very low standard. Decent wine had to be paid for. Trying to get a bottle for our table at dinner was impossible, so we just had to sit there waiting for the glass to be topped up as and when we managed to get someone's attention, which was very difficult.
There were insufficient towels both for the room and the beach, and sometimes the room was not serviced until late in the afternoon. I am sure that this hotel was once beautiful but shabby does not even begin to describe it. I would certainly not recommend it to anyone for the money it costs.
" Fantastic resort, premium drinks... "
Submitted By: Mr M Courtney
Fantastic resort, premium drinks included all day and night. Always a bar or restaurant or grill bar open at some point in the day to eat or drink from. 2 pool bars served excellent cocktails all the. The icing on the cake for this resort is the 2 First Class restaurants....The Cristal and The Bacarrat. The Bacarrat was one of the best restaurants we've eaten in (and we live in Central London!) Amazing menu, personal waiter and fantastic service. Dress code applied.
Plenty of sun loungers both round the pool and beach, we took the boat across to the private island for the day, very secluded and also has a grill restaurant and bar. Fantastic.
Plenty of sun loungers both round the pool and beach, we took the boat across to the private island for the day, very secluded and also has a grill restaurant and bar. Fantastic.
" An absolutely outstanding resort, to... "
Submitted By: Mr MJ Thomas
An absolutely outstanding resort, to look at fairly small at first and not hugely impressive but its simplicity is its key. The resort is all about pampering the guests the staff couldn't do any more for you and the service is out of this world.
The rooms are luxurious and the well stocked fridge is refilled every day with whatever you wish for. Food has to be sampled to understand how great it is, large buffets in most of the seven restaurants offer a huge amount of mouth watering foods and with the alcohol all inclusive what more could you ask for!
The swim up bars are fantastic and with all water sports thrown in my wife and I were never bored for a minute. We will certainly be going there again and I urge other couples to do the same, a FANTASTIC RESORT.
The rooms are luxurious and the well stocked fridge is refilled every day with whatever you wish for. Food has to be sampled to understand how great it is, large buffets in most of the seven restaurants offer a huge amount of mouth watering foods and with the alcohol all inclusive what more could you ask for!
The swim up bars are fantastic and with all water sports thrown in my wife and I were never bored for a minute. We will certainly be going there again and I urge other couples to do the same, a FANTASTIC RESORT.
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When you complain the concierge staff are pleasant but don’t offer any solutions – they apologise for the mistakes and problems but never rectify them. During a torrential storm it took them 2 hours to find an umbrella for us (everyone else already had them!) our whole evening was ruined, as we were too late for our dinner reservation.
The private offshore island wasn’t available for half of the time we were there – although there was no advance warning. A photoshoot closed it on a special day for us (my birthday) but even on the actual day when we phoned for times of the boat across to the island no one informed us it was closed – even the resort guide said it was open. After standing and waiting for the boat for more than half an hour someone came over and told us the island was closed all day. We later found out from some other guests that it opened in the afternoon – the communication between staff and guests was atrocious!!
We spent half of the first day without towels for the pool or beach. We were told there was a problem with the laundry machine but no one offered a solution for us – we couldn’t go swimming for quite a few hours on our very first day and were told to simply wait until the machine was working again.
I’ve highlighted just a few of the daily problems we faced and would definitely have booked somewhere else if I’d known Sandals shows so little regard for its guests and their reputation.
I did send the manager a complaint letter once I’d returned from my disappointing honeymoon and was offered 3 nights free accommodation. This is useless to anyone based as far away as the UK as flights would cost a fortune so you would have to increase you stay to at least 6 nights to make it worth while -thus spending a lot more money to experience the service we should have received in the first place. The Manager didn’t care and simply stated he felt this was a fair offer.