Paloma Club Sultan Ozdere

3 readers found this review helpful

PLEASE READ THIS BEFORE U BOOK TO THIS RESORT I URGE ANY ENGLISH FAMILY TO AVOID GOIND THERE I WOULD NOT GO BACK IF IT WAS FREE. Well were do i start at first arriving we had no rep to take us to the resort just a mini bus with a turkish guy who could not speak a word of english. we were put right away from the resort on a second floor knowning that we had 2 small babies when i ask to move they just said they had no rooms available. the hotel is 95% full of french and they r the most rudest people i have ever met all the food is catered for them. i expect when i go to a different country to hear and eat there food but not in this resort all the staff speak french aswell they could not care a less about the english guests. We had no entertainment for the english is was all for the french. unless u call a load of old men and women doing a stupid dance around the pool which we laughed at everyday, It is not a family resort at all. People do say hello but as soon as they know u r english they won't speak again. the kids rides r only open for 15 mins everyday as well as the waterslides which they does not say in the holiday books and the kids have to be over 4 to go on them. the holiday cost me and my family nearly £3000 i think it is a rip off.
The resort is said hilly but that is not the word it is not for people with walking problems or disabled. The food is the same thing all the time. when we booked a all inclusive we didn't expect to still pay for kids face painting and for baking cakes in the kids club i thought we had paid enough for the holiday in the first place. we felt in this hotel that they didn't want us to mix at all and if it wasn't for meeting some great english people then we would have had a crap time. PLEASE I CANNOT SAY IT ANY OTHER WAY DON'T GO TO THIS RESORT IT IS A WASTE OF MONEY.

At the airport dont let the men put your luggage on the trolly and take it to the bus for you if you dont want to pay, they took ours and then when we got to the bus they demanded £2 per bag we had no money and only lira notes, while he argued with a family about there bags we stole ours back they should have told us they wanted money in the first place.
The hotel is lovely our room was the furthest from the main restaurant near the windmill, they said it was a 20 min walk but it wasnt it took about ten and if your lazy like me there is a free bus to take you from the windmill to the reception that runs at certain hours through the day. The rooms are nice not special but we only slept, washed and changed in there. The staff are nice and frendly but other guests can be rude and inconsiderate, mostly french aswell, on or second and third night we were woken up at 4 in the morning to the french playing the thong song really lound and shouting, we called the reception and they came straight away and dealt with which was great, te rest of the holiday we had a french couple next door that had conversations with each other at the top of their voices and the female laughed with a horrid shriek very annoying and even tho we booted the wall they carried on.
The food is very repetetive and i am one of the fussiest eater ever i lived on chicken in bread crumbs and pasta and bolognaise my partner isnt fussy so he was ok but still never full. The italian is lovely but a set meal so no choosing off a menu that we expected.
the beaches are lovely we always went on the one nearest to the windmill it was quiet how i like and the sea is lovely. The activity pool does get full but no need to put towels down at silly oclock we usually went at about 10 and still got a seat near pool side the infinity pool was always packed which annoyed me as the earliest we went down was half 7 and still all beds were covered with towels.
the entertainment is mainly for french but a few things are done by the english reps we had a lot of sleep this holiday simply because we were bored on an evening except tuesday which is quiz night that kept us amuzed just enough to stay awake
There are lots of insects so take insect repellent when i went to mexico i wasnt bit at all here i had loads of irritating bites.
If you dont mind french are not picky with food this is a beautifull place but honestly i wouldn't go here again

1 reader found this review helpful

Just got back from the club sulton what a lovely hotel brill staff good food, drinks not for me night entertainment very poor for the english all entertainment for the french....
95% FRENCH but the hotel made up for it clean, great service,weather hot hot hot
would i go again yes if their was more to do at night

1 reader found this review helpful

Just back from paloma club sultan and I thoroughly enjoyed my stay. As for other reviews that said some unfavourable things about the french guests we had no problems what so ever even though we dont speak any french we still communicated after a fashion and got on really well with them. There was no pushing or queue jumping either that I saw. The only small thing that I noticed was that if you wanted a sunbed by the infinity pool then you had to be very early but we went to the small quiet beach and always got a sunbed and it only took a couple of minutes to walk to the pool. Overall a great time and the hotel is always kept spotlessly clean.

just come back from 2 weeks all inclusive at the club sultan and had a wonderful time.staff very friendly and attentive at meal times,grounds spotless and people constantly sweeping and keeping place tidy.reps claire(now transferred to corfu,all the best there)caroline,lindsay, chris and kris were very friendly and helpful and present at times printed on board.The food was very good and a wide selection also and with 3 meals if wanted a day no wonder i put on half a stone with the sweets being particularly irresistable.People fail to realise u go abroad to try other countries cuisine they r not there to just produce food we find as the norm so fresh fruit and local veg r used and r very tasty.the only drawback is with the hotel catering mainly for french people most of entertainment is in french and as only 100 to 150 english and 800 to 900 french im afraid we r the poor relations,the reps try their hardest but attendance at english shows sparse whereas french ones packed out due to larger numbers,ALSO COOPERATION BETWEEN FRENCH AND ENGLISH REPS(ALL WORK FOR THOMAS COOK) NEEDS LOOKING AT , ONE INCIDENT WAS KRIS HAD TOLD THEM IN MORNING MEETING THET HE NEEDED MICROPHONE AT ABOUT 12 SO COULD DO SOME GAMES FOR ENGLISH KIDS IN KIDS POOL STARTED THEN FRENCH REP CAME AND TURNED IT OFF THEN TOOK IT OFF HIM AND SAID FRENCH PEOPLE SLEEP BETWEEN 12-3 AS IF WE DIDNT EXIST SUPPOSE TO CATER FOR EVERYONE VERY CHILDISH.it is hilly and is perhaps not suitable for disabled people or people with walking difficulties. the infinity pool is the biggest i have ever seen and at being 4-5 feet deep is ideal for adults and kids alike only if u want a sunbed get up at 6:30 to get your towels out or u wont get one round the infinity pool we started putting ours out at 12:30 at night to beat em so no early morning wakeups.the water slides open 10-12 and 3-5 every day were great with lifeguards present ,on the 2 beaches sunbeds and sunshades r present with kayaks and pedalos and other watersports.all in all a very good holiday but in august very hot 34+ every day .a little gripe would be more for kids aged 11 to 15 to do on an evening the one exception being the foam party what a scream that was our son enjoyed it immensly

It was the nicest place I have ever been on holiday to. Although the area it's situated in is pretty remote, there was no need to go anywhere else as there are two gorgeous private beaches (just a bit of seaweed) and 2 pools, one of them being 3 sizes bigger than a normal pool.
The food was amazing, and the people who have written that there's no variety is a big lie because there's a huge amount to choose from and every night is different. The restaurants are also lovely and they all have great views. Too much food at Artimes though. Bars also good. Staff were lovely, all very friendly
Lots of activities to do in the day like banana boats and plenty of trips organised by the reps :). However nearly all the things in the day were French as they make up about 90% of the population in the resort... NOT a lot for teenagers. I'm 17 and I was expecting more but the disco didn't get full and no english people :( but it's great for families and relaxing
Also SUPER DUPER clean and our cleaner was soooo nice. Rooms also great- superior rooms spacious with great views.
Loved it!! Awesome holiday :D

This was the best holiday we have ever had and I rebooked for 2008 as soon as we came home. We travelled with our 4 children aged 1, 4, 6 and 9 and hoped for the best - we got it. The hotel is truely beautiful. It is a large complex and there is an amount of walking involved but this was a pleasure as the gardens are so lovely and well kept. There are good brick paved pathways everywhere that are accessible for puchchairs. The french guests were a bonus for us as they were very pleasant and knew how to enjoy a family holiday - many of them were there with teenagers, grandparents and young children and I can only aspire to such admirable unity.
We only really used the main restaurant. There was no need to go elsewhere as the food, wine and beer was great, the service fantastic and the setting just breathtaking - the many tables that are set outside under large sunshades overlook a small cove and you can watch the sun set every night as the children are rounded up by enthusiastic (french) staff and taken to the children's disco on a special bus dressed as a boat. This gives parents an hour to themselves to enjoy another glass off wine or two before joining the children in the amphitheatre for the evening show. We got to know the waiters quickly as they were very friendly and they always kept our favourite table for us and played with the children if they started to wander off.
The only thing that was a little disappointing was the english entertainment staff who really were superfluous and put to shame by their french counterparts who did everything in English, French. German and Turkish. There was therefore no need for separate English entertainers and I think Thomas Cook should just have one entertainment team. The french team really were great and worked very closely with the hotel staff to provide a truely fantastic service. As they both said, their motto was; "If the children are happy then you're happy". When my daughter smashed a plate full of food in the middle of a busy restaurant and the manager rushed over to say it was fine and that I should go and sit down whilst he helped her re-fill another plate, I could have kissed him. It is kindness such as this that enables an otherwise stressed out parent to actually relax.
This is the first all inclusive I have ever been on and I was very impressed with the quality of the food and wine. The ice cream for the children as only available at meal times but was good quality. There was a small shop in the complex for toys and ice creams etc and this was reasonably priced. The diving and jet skis were also extra but again were reasonable and much enjoyed by my husband and eldest son.
We took a trip to Ephesus which was OK but I think that next time we will hire a car and do another trip by ourselves as the pace became too much for the younger children.
All in all I cannot recommend this lovely hotel too highly to families seeking a relaxing fun time in Turkey: I can't wait to go back.

Have never been to Turkey before and was pleasantly surprised by how friendly and welcoming the Turkish people are. Hotel was fantastic, spotlessly clean and continually being cleaned. Wonderful gardens. Room was spacious with fab views and excellent sevice from bell boys, cleaners and reception staff. Food great and always available with good variations. However, entertainment left much to be desired, not looking for class one acts, but there was nothing of interest over the two weeks in the evening as everything was in French apart from the one Turkish night which was good. The one English show was dissappointing, although they dealt very well with a power cut half way through the show. Didn't see much of the main line rep, but the kids seemed to be enjoying themselves when we saw them with the kids club reps. All in all tho a very good holiday and if you don't mind listening to french talking all the time then this is a great resort to relax in and return with a sun tan.

we had a great holiday the childrens club was graet for the younger 1 we settled down in a clean village it was great. lara and sam the childrens club reps weare graet.bad thing about the holiday was most of the entertainment was in french.but the english entertainment team was great
the club dance was the best thing of alll

we have just arrived back from club sultan and well what a lovely hotel, rooms nice and the setting was lovely. now for the realistic review , if we had been french we would of had a lovely holiday we would of understood what all the thomas cook staff were saying and we would of understood what the entertainment was all about , but because we were english this was not to be. everything about this hotel revolves around the french tourist not one ounce of it is for english people. we had 3 children with us and we were assured that there would be plenty to do for our teenages this is not the case, the table tennis finishes at 7pm everyday and that is all there is to do for teenages in the evening, i am completely disgusted with thomas cook for sending us to this hotel as i specified that the holiday was to revolve around our teenagers. so if you have just booked to go with thomas cook to this hotel and you have children with you re think your holiday straight away because it is not for you. we are the most laid back people around and not ones to complain but on this occasion we definately had to. the rep for thomas cook is also a complete waste of time for this hotel because she has no interest in trying to help you when there is a problem you need sorting out and beleive me there was plenty of them at this hotel.