Kustur Club Holiday Village

1 reader found this review helpful

I have stayed in a few resorts, in Egypt, Morocco, Bali, Thailand, Malysia and Greece - and wanted to try out Turkey for a long time! This was my first trip to Turkey, and we booked a few weeks prior to the trip - nothing like a last minute bargain!
We haven't been too disappointed with our stay but definitely want to raise a few comments as part of this review. We came on an all-inclusive holiday via lastminute.com...our flight was piggy-backing on the Thomson Airlines flight, we had a private shuttle added, and a private tour-rep (not the Thomson one!). The resort was full throughout our stay!
The hotel is flagged as a 5 star, but I do feel it should be 4 - but this seems be quite common with these types of resorts (e.g. Eygpt type of resorts!), so Kustur is not alone in this context.
We arrived pretty late, had a private transfer to the place and arrived the first stop, which was very nice! The transfer bus wasn't clearly identifable, as didn't show our name or a company we were told about, but we had to ask a few of the other drivers waiting for people and eventually located our driver! If one is shy or shattered after the journey, you could be lost (excuse the pun) before you even started!
Anyway, coming back to the resort, here are our thoughts:
Reception: our late arrival was greated with a smile. However, the receptionist wasn't that friendly and failed to really give us any useful "welcoming" information - rather than here's your key and the porter will take you to your room. As we arrived about 00:15, he could have told us that we could still get a drink in the resort at this time, uptil 01:00 - when we asked, he said that they had all shut / chargeable. Hmmm....strange.
Rooms: We made our way to our room in the "500's" which was at the top part of the resort. It was a walk, and we thought it was going to be quite bad, but actually we enjoyed this, as became our daily "exercise". It was also quite quiet up there, away from all of the hustle and bustle from the main area! Room was spacious, very clean and suited our needs to a T! The only thing to be weary of is that the servicing of the rooms was quite sporadic, sometimes it was late-morning, other times in the afternoon - even with the "please make up room sign" out. The TV was tuned in, so we reported this on the first morning, and it was sorted by the time we went back to the room in the mid-afternoon!
Restaurant: although really one restaurant, the main restaurant was "split" into 3 restaurants, two out-door areas and the main indoor part. The service staff were very pleasing, and supportive - and the food was very nice! A lot of choice every night, and the themed nights also made it an enjoyable experience. There was table-service, but I think that they would have been better served just to clean-up and replace the covers - which wasn't as good as it could have been, rather than servicing some of the people (who asked for it) their drinks.
Pool-side/Beach: beach was okay, definitely quite private indeed, but quite cramped for our liking. We decided pool-side for the whole week, and it certainly was lively but pleasurable. The animators definitely did their bit to brigthen-up your stay...although language was a bit of a problem. Mostly Turkish, they spoke bits of French and Russian - but hardly and English or German...and some also struggled with French too! We weren't hard-sold anything, unlike some of the other comments, but they did try to sell CDs, Shirts and the private services in the resort (Turkish baths etc). The beach/pool was VERY busy though, unless you came early, it would be a challenge to find a sunlounger ... I don't think they had enough to go around personally, but we never had an issue :) (we arrived pool-side around 8am!!)
One of the biggest drawbacks was the beach-towels (if you didn't bring your own, that is!) - they were like gold-dust...there were none given in the beginning as they had "run-out" on our first morning, but we managed to get some in the early afternoon (assume after the external laundry supply arrived - they told us they sent the beach-towels to be clearn outside of the resort!). We didn't manage to get them replaced once during our stay, as every time we arrived when the new deliver was supposed to appear (> 11am), the place was locked up or they had not arrived (though as their English was very broken - it was difficult to get to the bottom of it!).
Anyway, apart from the beach-towels, it was a great experienced. The pool-side animators were very friendly and hospitability - and nice-looking too! - the food and general atmosphere was very pleasant, and I am glad that we stayed in one of the smaller "manageable"-sized resorts rather than those big ones located in the more popular areas of Turkey. Would definitely recommend!

3 readers found this review helpful

my partner and i and two of my sons went to the kustur club in the middle of june and we can only say what a brilliant holiday we had!
the staff are really friendly and they work so hard to make your holiday enjoyable.
yes they do try to sell you things around the pool but thats only the 1st day you're there
after that they normally leave you alone unless you want something and they do try to help you with what you want.
the cleanliness of the place is second to none both around the complex and in your room.
at 1st we were a little dissapointed to get two rooms at the top of the complex on a hill but after the second night realised it was actually an advantage because it was much quieter if you wanted a bit of peace and quiet at night.
the food although we did find it a little repetative after the 4th day that was because we over indulged before that going for every meal and then some! how many people do that at home?
yes there was music all the time at the main pool and the beach but if you wanted to avoid that you only needed to go to the quiet pool so long as you got there early because it soon filled up.
we made a couple of trips into kusadasi and found it really easy just to jump on a dolmus for 2.5 lire (about £1) they picked you up right outside kustur club gates and dropped you off right in the centre of kusadasi and vice versa.taxis were quite reasonable as well so long as there was more than three of you which worked out about the same as catching a dolmus.
the only draw back to the week was the transfer as we did the shuttle transfer which took 3 hrs.the reason is the kustur club is the last hotel on the transfer on the way in and the 1st on the way back to the airport therefore it took the longest to get to your hotel.knowing that next time we'll pay the extra for private transfer thus getting there quicker.
don't be put off by negative reviews of this holiday complex as we couldn't find any fault with the complex or staff and I sometimes wonder if these people actually went to the same place as us and most other people, who have written reviews about the kuster club
just go and enjoy

5 readers found this review helpful

If you read a selection of the reviews you will notice that most people rate this place very highly. Of course there are always a handful of people who just can't be pleased - we had the misfortune to encounter some of these miserable gits during our time at Kustur club, but really this is a fantastic resort. Beautiful grounds, clean rooms and friendly staff who seem to speak every language going.
The food was fantastic, there is a huge salad buffet, a hot meal buffet and outside barbeque area the former two being open for lunch and tea. I can't believe that there would be anybody who couldn't find something they enjoyed - delicious, fresh ingredients, loads of fruit and veg, but also chips and burgers for the unadventurous - desserts great. All inclusive lager is nice.
Two pools and a beach. The only criticism I have is that there is constant, terrible, music all day around the large pool and on the beach (although you can get quite far away from the music on the beach). The beach is clean and the water is warm - always spare sunloungers and shades. There is also free canoe and pedalo hire.
I agree with the comments about the animation team (events team) being irritating, but you don't have to get involved.
We got a last minute deal; 1 week all inclusive for £680 for 2 people - fantastic value.
This resort is good for couples and families.

4 readers found this review helpful

Just got back from Kustur club and didn't want to come home. We loved it there. Kustur is a very clean hotel and all the staff work very hard. While in Turkey me and my boyfriend tried to learn a bit of Turkish from a phrase book. The staff seemed to appreciate this and helped with our pronunciation. We stayed at Kustur for two weeks and spent our days by the beach. The Kustur beach is the best in Kusadasi from what we saw with a wide selection of water sports and trips. The team on the beach are very friendly and welcoming and made our holiday what it was. We would recommend the speed boat trip as a good way to see Kusadasi from the sea and learn a bit of Kusadasi history. The animation team were frindly but at times they did get on our nerves. If you have children this hotel is ideal as there are lots of games durning the day. We booked alot of trips while in Kusadasi. If you walk out of the hotel and turn left there is a tour guilde that sells trips often cheaper than the hotel. All the trips were well organized and worth the money. The food at the hotel was very good always something for everyone but if you fancy a change theres a resturante on the beach that you have to book. They do Turkish or fish meals. This was a very nice change from the main resturant. We would go back to Kustur again as we met some really nice people there and we wish them all well hope to see you all again.

Just returned from the Kuster Club and i have to say the hotel and grounds are lovely. We had a family room which was quite big with large balcony. Maid service is daily. Reception staff are nice,friendly and helpful. Breakfast and Lunch in the main dining area are fine but Dinner time can be a bit hectic. Bus into the centre of Kusadassi stops right outside the hotel gates and run every 5 minutes, the centre is only 10 minute bus ride and costs 2.5tl.
The food in the hotel is fine, enough choice to suit everyone.
we had a lovely time.

Just back from Holidays.
Rooms: The room was ok but the room service was between 3 and 5 pm, so that we couldn’t have a kip. The phone wasn’t working (complaint several times but nothing been fixed). The prices at the mini bar are disappointing.
Reception: The staff at the reception was rude and ignoring. Always have had the feeling we are not welcome and shouldn’t get on there nerves. We asked for the “all inclusive beach towels” and have had to wait three days (after reminding them 6 times).
Restaurant: The food been so far ok but bland and never ever a 4*. The service (there is a table service for the drinks) been absolutely poor and the staff really unfriendly. Only if you pay some Tipp you could expect a proper service. The tables been constantly dirty and you are lucky if you will find any cutlery.
Animation: They are all Kids and it seems that they only enjoy themselves. The shows are based on to take the mik out of the guests. I can only recommend the Turkish Night. At the pool the animation staff is so busy to sell there T-Shirts and CD`s that they hardly haven’t time to play some games. The main language is Turkish the second one French and than a bit English
Pool: Overcrowded. Even the relaxing pool is in the hand of loud unintended Kids. If you like to be set under pressure to have a massage, Turkish Bath , boat tours, trips etc. you may enjoy the pool area.
This holidays been a waste of time and money. The rank of the guests are 70% Russian, 20 % French or Belgian and the rest is British, German and Dutch.

Friend & I went here in May 09 as a last minute deal & were surpised to end up in such a nice hotel. Food & drink was good (bottles of water given out to go to beach or take to aptment), pool & beach great & weather fantastic. We stayed in the hotel complex for the wk as it was a bit out of the way, only venturing out to the local market once, but it was a great relaxing hol & would definitely go again!

wow!!!!!! what a brill holiday. the kustur club is fantastic. there is so much to do. there is fun in the pool and in the sea. the animation team which provide all the entertainment are excellent. the JMC kids club is fantastic. Kusadasi its self is a small town with plenty of shops and BARGAINS. The complex is big so take your walking shoes!!!!! the food is lovely and caters for all needs. A very good family choice.

staff were very friendly and helpful.Food and beverages were excellent.
Entertainment very good and funny. The staff were very funny and loved children. We would love to return. The pool was very clean and games were played each day.
Loads to do in and around Kusadasi,the dolphin show is a must for all to enjoy as is the market.
The beach was very clean and just a minute away from the hotel love to go back again. I thought it was the best holiday i'd ever had!!!!
james smith

hi everyone
i just wanna give attention we went this hotel at sep 2008 we booked for a week but we just stayed 4 days bcs food was horrible most staff not all was really unfriendly im turkish my wife is swiss and i was only turkish customers at there and they talked with other customers discusting we trough we gonna have nice holiday but was nightmare for us and we booked from holidays4u they dont have a office in kusadasi and they gived this job to yesil dalyan travel company i try to talk with our rep that we wanna cancel this holiday and he said call main office (dalaman) and main office said u have to call centrum of thomas cook and we try to call U.K. but numbers was busy after we left hotel we sended fax from kusadasi town and nobdoy wasnt interest with us and we were soo stressfull
i worked bodrum 8 years long and at there they have their own office and their own rep(usually from U.K.)and they were quick and helping to customers but when u go to kusadasi i dont think that u gonna find someone that u gona explain ur matters
i just wanna write here my history from last year i had bad vacation but i dont wanna another people had bad vacation
sorry everone my english is also not well but i try to give information about this hotel and kusadasi thanks ur attention and i wish u nice holiday