Pontins Pakefield

Just got back from our fourth holiday at pakefield and contry to what watch dog says we could not fault anything.Our chalet was very clean and warm.We noticed while we were there that some chalets were being fitted with new beds carpets and wardrobes ect we were told that in the next few weeks every chalet would be refurbished well done pakefield you have come up trumps again.May I also tell you of the fabulous new entertainment manager Robert Towell who kept us all laughing all week you and your team were a fitting tribute to Pakefield thankyou all for a fab week.

1 reader found this review helpful

arived on the 18th nov 2011 for a turkey and tinsel weekend the camp new nothing about it this was a coach full of tired passengers the coach driver had to sort it out this was not his job but he did a splendid job
the last time i went to this camp was 38 years ago it has not changed the beds are so hard and lumpy this is the last time that i use any pontins camps the mildew in the bathroom had been there for a long time

1 reader found this review helpful

Just got home from a great weekend at Pakefield, it was my fiftieth birthday,the Staff was very helpful, they could not do enough, food fantastic,plenty of it, you can go up serve yourself again and again, entertainment was very good, the room we had was classic which i found was okey clean & tidy, We will definitely have another break at Pakefield.

October 2011 went by coach. Meet and greet and guidance good. Chalet clean. New carpet wouldn't go amiss. Shower excellent, large bathroom. Bed comfortable. Grounds lovely with a dovecote full of doves and a pretty fish pond. There were ducks walking around and rabbits at dusk. The drinks were reasonably priced. The entertainment was good in the evenings. The bluecoats were all good at their jobs and two had excellent singing voices. There was plenty of food. A vegetarian choice available daily as well as salads and hot meals. An additional main meal choice would be good though but would find something for everyone's taste. Breakfast had good choice of food too. Would have liked a fried/poached egg choice as well as the daily scrambled egg. Overall a very good 3 night stay holiday that was excellent value for money.

1 reader found this review helpful

We have just returned from a weekend break at Pakefield,I know it was cheap and we were prepared for basic accomodation,but the room was dirty. The carpet was threadbare and so dirty I couldn't bear to put my feet on it! The bathroom was filthy,hairs in the bath,mouldy taps,stained floor and bugs(silverfish)coming out of the skirting,it also smelt of drains,yuk!
The only saving grace was that the bedding looked clean and the towels, otherwise I wouldn't have stayed there.We will never go there again.

1 reader found this review helpful

Well as soon as we got to Pakefield we went to reception as we have done last 3 times we have been, after queing for 30 mins was told we have to check in at the ballroom, so went there and got key for 1 bed chalet, we boooked a 2 bed with interconecting doors, so was told we had toto reception to sort it out,so had to q at reception yet again , then to be told we have to have that chalet as no more was avaliable. So asked to speak to a manager and had to wait for an hour then was told the park had been overbooked by 300 people, yes 300 what a joke. So after a 4 hour coach journey we had to have the 1 bedroom, and go see them again i the morning.
So next day spoke to reception and had to go back at lunch time and was moved to a normal 2 bed chalet that had bunk beds in 2nd bedroom, and my daughter that is 5ft 10 had to sleep in and kept hitting her head, aand the bunk bed was too small. We was told we couldnt be moved and bed couldnt be changed, after asking for some money back as we had paid for different accomadation we got given £25 pontin pounds what an insultt
Then off a night there was a late bar in the queen victioria pub that some nights went on til 3 in the morning wwith kareoke ad loud music, and our chalet was right near it, needless to say hardly had any sleep.
Dinning room was packed and tables dirty waited ages to get some 1 to clean 1, then the food wasn`t very nice realy gone down hill from last visits.
So after 4 holidays at Pakefield was also our last never again
All i can say the bluecoats don`t get enough praise and work so hard and do a fantastic job 10 out of 10 for them shame the rest of the staff wasnt like that.
I have put a letter of complaint in, see if they can even bother to reply.

Reading the reviews I had mixed feelings about having a long weekend at this Pontins site. After the weekend I had to write to say how much my family enjoyed our time at in Pakefield. As a summary, location 5 stars, staff 5 stars, children enteriment 5+ stars (big thanks to all the blue coats), bars 4 stars, appartment 3 stars (ash tray sit next to the toliet holder!!!) and food 2 stars (only ate once and that was too much).
For a cheap break in a great location to exsplore Norfolk you cannot beat Pakefield. The rooms and food need massive improvement, but the staff are out of this world.

I booked a 3 bed classic for specific family reasons.
booked on line and followed up with a phone call to get conformation
arrived to be offered a room with 3 single beds and a bathroom
on refusing offerd me a refund and i could take my children home
eventually they gave us a 2 bedroom , which was not what i had booked for myslef and 2 teenage foster children not caused issues during the holiday
a note at reception said that "due to it being a busy week the camp was full and Pontins could not give guests the accomodation they had booked".
PONTINS POLICY OF IGNORING WHAT I BOOKED MEANS I CANNOT TRUST TO BOOK PONTINS AGAIN. shame as the site and amenities were good. had i got the accom i booked i would have had a great holiday

Stayed August 2011 with my family & kids... Food was disgusting,Swimming pool filthy which shouldn't be left to lifeguards to clean the facilities around the swimming area. ( should employ proper cleaners instead of making cutbacks )was shut for 2hrs for cleaning and still dirty once opened again.
Have no idea how to entertain children apart from letting them run wild and SCREAMING!!!!! should also cater for teenagers, as they have nothing to do.

The hole camp needs a good lot of money spending on it really run down, all toilets need a re- vamp! we stayed 20-27 August, entertanment was rubbish the only good thig was Carl the blue coat who was fantastic, we have been going to Pakefield Pontins for the last 3 years and have always re-booked for the following year as we have always had a fantastic time and the kids loved it, captain croc and the gang were hardly seen, the food was poor and not much choice. Will not be going again going to try Haven next year!!