my partener and i went for a w/e prior to our main holiday in july,i have allready sent a letter of complaint to both hemsby and their main office,the whole place is a dump! it is not even basic.we complained how dirty and smelly it was but got no joy,the... read more

Worst holiday i have ever been on.Not what it looked like on the website,chalet was dirty beyond belief,nothing to do at all for children (esspecialy a disabled one).came home early as i couldn't stand another night in that place.
STAFF WERE HONEST ... read more

Having booked a holiday for this summer, we took advantage of the cheap weekend break offered as we had booked early. We upgraded to club which we have booked for July.

On arrival, I have to say, we were early, we were keys to our club accomo... read more

We booked a sun £9.50 holiday and got our 3rd choice which was Pontins Hemsby..

We called and upgraded to Classic which cost an extra £69, this included our electric and linen.. but no towels were provided.

Having previously stay... read more

please don;t go .never been to pontins before and will never go again .dirty smelly chalet . holes in bed settee /stais all over it/ fithly carpet/ rusty bath/ all i can say is please please don't go there. have been on loads of sun holidays sun holidays ... read more

The chalet and the site was very basic, however it was clean, and the staff were very helpful and friendly. In particular the "Blue coats". We were a large family in three chalets and the blue coats did everything to make us feel welcome. Really enjoyed... read more

Well what can i say! After reading these reviews before hand, we went to pontins with low expectations, but i was still shocked to see what we had let ourselves in for!
The worst part of the holiday was definitly the accomadation. The first night, w... read more

When we drove passed the campsite and i though Is that our site? It couldn't be, they look scabby. Because we had upgraded we thought we would get a better chalet. But upon arriving there was only a few things different between a classic and upgraded cha... read more

We have been on many Sun Newspaper breaks, but this was not one of the better ones. Our accommodation was basic, but clean, but after hearing about other peoples' experiences I suspect we were placed in a superior chalet, maybe as the site wasn't very fu... read more

last minute decision to get away, thought pontins hembsy would be a great idea, boy oh boy was i wrong!!!!
on arrival me and my kiddies went off to our apartment, i know i paid for budget but i did not pay for the slums.
on entry to the chalet... read more

WE went here to celebrate the new yr. we found the accomadition basic but contained all we needed. The beds where made heating on and welcome starter pk on side. The choice of shops where excellent and very resonible priced. All the entertainment was in f... read more

I have just returned from a New Year’s Jolly at Pontins in Hemsby and have to say, it was the most diabolical and disorganised New Year’s break ever!

We arrived (9 adults & 3 Children) on Sunday 30th at around 5pm and checked in; the apartme... read more

We booked a New Year break (12 of us including my husband, my mum and my friends mum and my friends 3 kids). Wasn't expecting great accommodation for the price and it wasn't that bad. Bit dated but it’s a budget break.

However, New Years Eve ... read more

Very disappointed, 2nd time we have been. I would not say I was over house-proud, but we found the chalet dirty with cobwebs (even a maintenance worker said it was not clean) and we upgraded to club.

The welcome pack was an insult; needl... read more

If you would like a 1950's style holiday, this is the one for you.

All chalets (excluding Club - which we were in) were "Hi D Hi" style, flaking paint on exterior and shabby looking and as for the club house (main venue for family entertainm... read more