We booked a weekend deal through Pontins, was told no budget apartments left, so had to pay for a classic.

The sales staff told me it was nearer to the entertainment and had "extras.” We arrived on time and booked in ok.

When w... read more

All I can say is that anyone who rates this anything over 1 must be the staff or management at Brean Sands Pontins to try to convince readers that the rest of us are fussy, mad or liars.

Trust me, I've been a holiday rep and seen some basic a... read more

We weren't expecting much having nabbed a £60 deal for 3 nights in a Club apartment about 8 months ago...just as well, because it by & large the overall experience sucked.

Re the accommodation - the beds were *extremely*uncomfortable...apart ... read more

We arrived at Pontins hoping for nothing more than average, basic clean accommodation that would do us as a base to spend some quality time with the family.

They didn’t deliver it! Problem started at 2 o’clock when our priority check in sche... read more

Excellent holiday but didn't spend much time in our room! (Paid to upgrade to classic, still very basic but clean and adequate, didn't go on holiday to sit in all day).

Entertainment brilliant, our two children aged 20 months and four years ... read more

Should there have been an overall rating of zero I would have selected that.

My family & I had opted to stay in a club apartment for 4 nights. We arrived and our apartment was still being cleaned so we could not check in.

When ... read more

Have just returned from Pontins today after lasting 15 minutes in the complete dump! Paid £159 for 2 nights in a Club apartment.

I am not sure if I was being a bit naive but was expecting something fit to stay in.

As soon as I o... read more

I have just come back from what they call a holiday.

On arrival we were told to go to the fun factory to collect our keys. I have never been in a room with so many people before in my life. Our surnames were called out to collect our keys whe... read more

By reading other peoples reviews I was going to cancel our holiday to Pontins because of people saying it’s dirty, carpets stained, unhelpful staff, etc... I could go on.

On arrival we were welcomed by the security man on the gate, good start... read more

We were a family of 11 sharing 2 classic chalets.

Absolutely appalled by the cleanliness of the chalets. Mould on curtains and bedding, writing in every bedroom on wardrobes and beds, chewing gum stuck in corner of walls and in bathroom, cur... read more

We have just returned from Pontins, Brean Sands. We were dreading the holiday after reading many negative reviews but when we arrived we were absolutely amazed!

We checked in with no problems at all, the chalet (classic) was modern and very ... read more

Every June I visit Brean Sands for the England Darts Open. The accommodation is very basic but it is clean and for the price you pay is more than adequate.

The staff are very helpful. The breakfasts served in the Queen Vic are fantastic and ... read more

This was our first experience of Pointins and we would NEVER go back. I know it is cheap but surely even the 'poorest' if people deserve a clean holiday! When we got there and went in to our middle class chalet our faces dropped. The windows hadn't been c... read more

We had no problem booking in, we were a bit worried after seeing some reviews, and had no problem finding our chalet.

It was as stated basic but clean and there was plenty of bedding all clean ,it was perfect for our needs as we didn’t stay ... read more

We have returned from a 7 night break at Pontins Brean Sands.

The chalet we stayed in was a classic, it was clean and basic. The chalets could do with some improvement but they are good for the price. There is some work at the moment refurbi... read more