Pontins Brean Sands

2 readers found this review helpful

My Partner and I planned a last minute trip to Brean Sands on a Pontin site, for our 7 year old son, we usually use Haven but was unable to get a deal suitable for our pockets, a sales representative at our local travel agents recommended Brean Sands with Pontins I was undecisive as I have never been on a Pontins site before, we decided to take the holiday as it was a last minute and wasn't really spoit for choice, We paid £200 for a two night break August bank holiday and was told we had a chalet which sleeps 3. We booked it and off we went on Arrival we had to purchase electricty which I was really annoyed about as this was not discussed, when entering the apartment I was very very disappointed it was a small little box not enough room to swing a cat, We was also greeted by a Large spider on the wall and he surely wasnt included in the price, anyway we opened the bed settee and my son jumped on the bed and bumped his head on a metal bar, we decided to try it for comfort and it was absolutely awful, so we had to get the two mattresses off the small beds in the tiny bedroom to make comfortable sleeping arrangements where we all slept, the kitchen was so small only one person could fit in it to prepare food, No Microwave, nothing, there was a small TV which the volume kept turning up on its own, the curtains were hanging off the rods and the dining chairs were black with inbedded grime, we had 3 duvets which were heavily soiled with urine marks and heavily soiled pillows. Now for the complex entertainment lounge, the carpet was so black with dirt I refused my son to even sit on it and the red chairs around the tables were black with stains and grime, however the entertainment was quite good, but the hall shabby horrid & poor, the games complex was a total & utter rip off where those with children were spending a fortune to get tickets for toys which you could purchase in any £1 shop in the midlands, very cheap rubbish toys which broke the same day. The ticket booth lady was stuck up ignorant and very moody when my son asked to exchange a toy which wheel had fallen off.. I really wanted a nice break for my son before he went back to school and I was very disappointed, We wasted £200 & also discovered that for an extra £38 we could have had a seven day stay so we were surely over charged for a stay in the worst place we have ever stayed in I welcome Haven anyday and next time I will not hesitate about cost.

5 readers found this review helpful

Just returned from the longest weekend in history at Pontins Brean. We went with the Sun offer so we know it's the budget accomodation. Nevertheless, we expected minimum standards of hygiene. It was absolutely filthy. No plug in sink, no large pan to cook a family meal - they delivered one after 9pm when I complained. Shower curtain was black with filth and mould. The pool and spectator areas were filthy and delapidated. The previous occupants dirty linen was on the floor outside all of our apartment block over 24 hours, and was not moved until I rang and complained. Fag ends, no outdoor activities, except a playground that made our local park look like the bloody Eden Project. I have written a letter of complaint, but I doubt the management or the staff care. We could not wait to leave. This place needs raising to the floor. What a blot on the Somerset landscape. I will be reporting this dump to the Health & Safety authorities. It was shocking!

1 reader found this review helpful

We just got back from Pontins Brean Sands we were charged £200 total rip off, for a 2 night stay, when other guests paid £175 for a 3 day stay. On arrival to the apartment I was utterley disappointed the 1 bedroom budget apartment was appalling, and not enough room to swing a cat. On arrival there was a large spider right in the middle of the ceiling, the chairs for dining had dirt staines all over, The settee bed was so hard, my son bumped his head whilst playing and was extremely upset,we had to put two mattresses from the second room to sleep on for comfort so I my son & partner had to share. The duvets were heavily stained. The Kitchen was so small only one person could fit in to do dinner, No microwave! we had to pay for electric which was not mentioned until arrival, the entertainment venue was disgustingly dirty black stains over the carpet and black dirty chairs the entertainment was good but the leisure part, games machines were a total rip off, to be able to get a decent gift for your child with the tickets you would have to spend at least £50-100 for a toy which you can pick up for a £1 at the pound shop, which broke the same day, athe kiosk lady was very rude & ignorant lack of customer good service, overall rip off place, avoid it like the plague...

1 reader found this review helpful

we went for long week end fri to mon,was told to que up in club for keys after half hour was told our key was in reception so had to que up there we finally got our keys 2hrs later, it was bedlem there. when we got to the challet it was dirty no microwave no toaster,only two saucepans for us to cook breakfast,there was no bedding.we went to reception told them we got no bedding the bloke there said he,d get some sent to us,none arrived.went again on the sat young bloke agen said he,d get some sent to us,none arrived.we went again on sunday afternoon two women in reception, told them been here since fri and still got no bedding,they wasn,t bothered didnt seem interested telling us to go where the bedding was and tell them there. which we did after arguin with them sayin it wasn,t our job it was there job we were on holiday.the bloke and woman was really nice and could,nt belive we,d not had any bedding,they sent some to us that afternoon,the place it self is dated needs revamping new carpets windows dirty couldn,t see out of them.but blue coats were brilliant we took our 3 grandaughters age 2yrs 4yrs 5yrs they loved it, the clud over the road the seagull was brilliant, food and entertainment, would we go back there ,,,,noway not on this earth.....

...why complain, it was amazing!!! clean, happy and fun! yes there was some down points but dosent any holiday park. i loved it to be honest, dont listen to everyone else, they just like to complain! go for it, have a laugh, plus the blue coats and manager are really funny and friendly and great with children

1 reader found this review helpful

I Wouldnt normally write a review but seriously dont waste your money this holiday site has gone down hill tremendously since i last stayed. So bad that so many people checked in at 4pm and were checking out again at 6pm. The rooms were disgusting they need to sack the cleaning team and re employ. Matresses are threadbare and beds have springs sticking out of them. There is mould in all the windows and carpets are filthy. we went to the clubhouse 1 night and the chairs in there were so dirty you didnt want to sit on them.

4 readers found this review helpful

We have just returned home after cutting our trip in half, the place was that bad.
Arrived Friday evening to find a massive queue (45 mins+) to check in, simply not enough staff to cope with the induction. Was prepared to let that go... however...
Arrived at the 'chalet' to find a huge pile of dirty laundry and rubbish outside - this mirrored in every row and outside every single set of entrance doors. This same laundry left outside until very late Saturday afternoon so pillow cases etc blowing around everywhere.
Made the mistake of going half board. food dire, service non-existent. The whole camp is dirty, bins overflow, harldy anything works, the 'entertainment' is appalling. Don't even think about the pool.
The whole place is a total eyesore. Will be complaining to Pontins at high level... What a waste of money.

2 readers found this review helpful

I went with David Urquite Coaches to Pontins and was disgusted with the service we got on arrival. We queued for an hour to get out chalet keys in a hot room. When we reached our accomadation there were no sheets, towels, toilet rolls, tea or coffee. Eventually, after 5 hours from arrival, our sheets arrived, but no towels, we were informed we were not entitled to them! Tea and coffee were not given either. Had we been informed of this we would have taken our own with us.
The site is very old fashioned and needs to be shut down. I would NOT recommend this place for a holiday

3 readers found this review helpful

This was a very busy site and on arrival we had high hopes.the chalet was beyond basic and at first we wondered if we had made a poor choice.a lot of the staff were surprisingly grumpy and the cleaners even worse.Linen from previous guests remained outside our chalet for two days.not acceptable.that said,our party of 8 quickly decided to make the most of our holiday.the kids weren't short of things to do on site and the park had some great activities all at prices more reasonable than anywhere else we've been before.happy hour in the cost queen Vic was a welcome surprise.all in all we could definitely overlook the accommodation issues as the site was good enough to make up for it!!!

3 readers found this review helpful

Do not go, I wished, I believed the reviews,.the shed/accomadation was. So old, as standard, no micro wave, or toaster, u have to hire microwave, 15 pound.sofabed was broken and could not sleep on it.went to complain, 3 hours in the complaints q.a man in the q, had a toaster with a split wire, that had given his wife a massive shoch and burnt her arm.music was too loud for the kids.kids entertainment started way to late.drains in the pool and changing rooms were blocked,pool wqs close all day of admission. The quad bikes and go karts were good,and fare price, beech is nice and close, the play park was rubbish,one swing missing the other swing was about 3.5 feet off the floor, fag but everywhere, never,never ever again,don't go it terrible