Pontins Brean Sands, Somerset, England
Hotel Information
Hotel Description:
Deep in the heart of Somerset, Brean Sands has everything you could wish for in a family holiday. You're just 300 metres from the golden sands of the coastline and within easy reach of famous attractions like the underground world of Wookey Hole and the caves of Cheddar Gorge. loading...
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Pontins Brean Sands Reviews
" Depressing "
Submitted By: dissappointed
I was so looking forward to a break and taking my family away... myself and partner both have very stressfull and busy jobs, a week away relaxing and the kids having the freedom to explore and enjoy was top of the list. I had fond memories of Butlins as a kid and niaively thought Pontins would give my kids the same memories. As i drove into the site i was apprehensive, but thought, don't take things on face value... well, i should have turned and ran there and then. I sobbed as i entered the depressing 'apartment !!!! ' - prison cell would be more apt.
I can't believe that people could be treated in such a way... i felt like such a second class citizen. Totally different check in time and area to other accomodation, although had requested an upgrade... not one attempt to change bedding during the time we were there. The beds were no less than park benches. After paying for accomodation i was amazed to see we had to pay for electric!! hot water... this also came from the electric card. No basic commodities - toilet roll!! replacement bedding!!
No matter what you pay for a holiday at Pontins >> nothing is cheap in the current climate (pay extra for mostly everything on site) this site is the worst i have been to.
We came home three days early.
Please don't go!!!!!!!!!!!!!!!!!!!!
I can't believe that people could be treated in such a way... i felt like such a second class citizen. Totally different check in time and area to other accomodation, although had requested an upgrade... not one attempt to change bedding during the time we were there. The beds were no less than park benches. After paying for accomodation i was amazed to see we had to pay for electric!! hot water... this also came from the electric card. No basic commodities - toilet roll!! replacement bedding!!
No matter what you pay for a holiday at Pontins >> nothing is cheap in the current climate (pay extra for mostly everything on site) this site is the worst i have been to.
We came home three days early.
Please don't go!!!!!!!!!!!!!!!!!!!!
Advice: Cheddar Gorge ism wonderful.
Activities:
- Date of Holiday:Jul 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Cheap holiday here we come ... "
Submitted By: sueandgary
We spent 4 days at Pontins Brean Sands and upon arrival we were pleasantly suprised on the cleanliness of the chalet which was a 3 bedroom classic. We had packed additional bedding & sleeping bags as we had read hoorow stories on cleanliness but this stood for nothing as rooms and bathroom were very clean although basic.
We spent our evenings mainly in the main clubhouse/fun factory and were suprised to find the price of drinks very reasonable. I would rcommend for the children that you purchase a cartoon character cup for £1.79 & then refils are 69p thereafter, this worked out the cheapest option. Food was also reasonable in the Queen Vic eating area & childrens meals were £1.75 each which we thought was a bargain. The entertainment in the clubhouse was entertaining for the kids & also had adult competitions & live bands. The pontins bluecoats were very talented & versatile.
The only downside apart from the weather was the male changing room of the swimming pool. Half the changing cubicles were below standard having torn curtains or none at all, there was plasters, fluff & manky bits in abundance let alone the seemingly stagnent water you had to walk through to get to the pool. My girlfriend on the other hand said how clean the ladies changing room was.
Overall the family had a good time. The holiday only cost £79 which was a special offer and this was well worth the money!
We spent our evenings mainly in the main clubhouse/fun factory and were suprised to find the price of drinks very reasonable. I would rcommend for the children that you purchase a cartoon character cup for £1.79 & then refils are 69p thereafter, this worked out the cheapest option. Food was also reasonable in the Queen Vic eating area & childrens meals were £1.75 each which we thought was a bargain. The entertainment in the clubhouse was entertaining for the kids & also had adult competitions & live bands. The pontins bluecoats were very talented & versatile.
The only downside apart from the weather was the male changing room of the swimming pool. Half the changing cubicles were below standard having torn curtains or none at all, there was plasters, fluff & manky bits in abundance let alone the seemingly stagnent water you had to walk through to get to the pool. My girlfriend on the other hand said how clean the ladies changing room was.
Overall the family had a good time. The holiday only cost £79 which was a special offer and this was well worth the money!
Advice: Nice beach nearby, advice is to take a wind-break as is very windy.
Activities:
Good for: Beach
- Date of Holiday:Jul 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" A holiday to remember "
Submitted By: J Bee
My family of 4 had "the sun" newspaper’s offer at Pontins, it was cheap at £9.50 each, plus £10 for bed linen + Extra for entertainment which came to £89.00 for 4 days. So we were excited to take the kids for a break at Pontins, as we went to Butlins last year for the same cost and it was absolutely brilliant. However, when we got there, we queued for over an hour for the chalet key, which was OK as the kids were able to look around. But on reaching the chalet, we could not beleive our eyes after opening the front door!!
The so called 'clean linen' was thrown on the bed-settee, which was so filthy, I had to use a sheet to cover it before we could sit down. The horror!'OMG' The bed sheets smelt vile, the pillows also smelt foul and were stained as were the duvets! The bed settee was so sunk, and you could feel the springs, most of which were broken! The carpet was so dirty I was scared to take my shoes off. The bathroom had no shower, broken window and a dirty mould ridden bath tub. So, I decided to go around the chalet with cleaning products and bleach! Who would beleive that we were on holiday we spent a good few useless hours trying to get rid of years old dirt and grease.
The kids weren’t happy with the state and tried to help! It was disgusting!, decided to complain but were only offered an upgrade at £38... Unfortunately, we just could not afford it. We were glad we did not pay the extra as there we also complaints about the better chalets.
The evening entertainment was just as bad. The Fun Factory was boring and the entertainment was a waste of time. The room made you pray for the smoking ban to be lifted as the room smelt damp and your shoes stuck to the carpet.
Whatever you do, do not heed the good reveiws you will regret it, like me and my family did. We would never visit this site again, even the cheap cost of £89.00 for a family of 4 was just too much to pay.
The so called 'clean linen' was thrown on the bed-settee, which was so filthy, I had to use a sheet to cover it before we could sit down. The horror!'OMG' The bed sheets smelt vile, the pillows also smelt foul and were stained as were the duvets! The bed settee was so sunk, and you could feel the springs, most of which were broken! The carpet was so dirty I was scared to take my shoes off. The bathroom had no shower, broken window and a dirty mould ridden bath tub. So, I decided to go around the chalet with cleaning products and bleach! Who would beleive that we were on holiday we spent a good few useless hours trying to get rid of years old dirt and grease.
The kids weren’t happy with the state and tried to help! It was disgusting!, decided to complain but were only offered an upgrade at £38... Unfortunately, we just could not afford it. We were glad we did not pay the extra as there we also complaints about the better chalets.
The evening entertainment was just as bad. The Fun Factory was boring and the entertainment was a waste of time. The room made you pray for the smoking ban to be lifted as the room smelt damp and your shoes stuck to the carpet.
Whatever you do, do not heed the good reveiws you will regret it, like me and my family did. We would never visit this site again, even the cheap cost of £89.00 for a family of 4 was just too much to pay.
- Date of Holiday:Apr 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" fell in love with brean but pontins needs updating "
Submitted By: leen
We were dreading our holiday after reading the re-views. Pontins does need updating there is no getting away from that fact , our room was not perfect and by the end of our stay we were looking forward to leaving our room, it was not very clean but we did make the most of it and we all had a great short break, my mother, myself and two children aged 4 and 12, we didnt go to the evening entertainment as bingo alwasy seemed to be on first and my 4 yr old would have got very bored, but we did so much in the day that we were all shattered anyway! went horse riding, visited the fairground etc kids loved the park and the small motorbikes oh and not forgetting the jungle area, the whole place does seem to have been left int he 70s but the staff were very very friendly and like i said we made the most of it, cant complain as booked with the sun. Fell in love with brean and would like to return to pontins but not until after the re furbishment they are supposed to be having, if you go take some pillows and sheets you will want to use them, maybe cutlery and crockery to, we were glad of ours. good luck.
Advice: beautiful relaxing area
Activities: the seagull did lovely food
Good for: Beach
- Date of Holiday:May 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" surprising "
Submitted By: silverlady
Having read reviews for Brean Sands before going (booked thru Sun hols after camp site at original site was cancelled) I was feeling a bit of dread as i was expecting the chalet to be really dirty. However, my party were very pleasantly surprised at how clean it was (2 sets of adults). The chalets reminded me of 'Maplins - Hi-di-hi'as they are very 1950's style and very basic. My criticism was the casserole dish supplied was not big enough for 4 people so if you are going into the basic chalet, i recommend you take at least 1 large stewpot or casserole dish. No toaster or micro, but i understand they are in the next upgrade. The oven heated up very quickly, but the smoke alarm goes off very quick. There were a few days of the 'smoke alarm dawn chorus'. Advise to take down before cooking and replace after. Getting passed that, the Bluecoats were very helpful and pleasant and the grounds were imacculately clean.
We ate in the Queen Vic one night and found the food hot, and tasty. This may be because they weren't that busy, but we all enjoyed it. The drinks are a bit pricey, but the atmosphere is good & they do have good offers on IE pie & pint for £2.99 on footy nights.
Burnham is 4 miles down the road and a very pretty little town, tho not alot to do. Witherspoons on the corner is a lovely pub and reasonably priced with guest beers on special.
I recommend this site, especially if you are looiking for a fairly quiet time. No noise in the evening. However, i would imagine this will depend on the time of year you go.
We ate in the Queen Vic one night and found the food hot, and tasty. This may be because they weren't that busy, but we all enjoyed it. The drinks are a bit pricey, but the atmosphere is good & they do have good offers on IE pie & pint for £2.99 on footy nights.
Burnham is 4 miles down the road and a very pretty little town, tho not alot to do. Witherspoons on the corner is a lovely pub and reasonably priced with guest beers on special.
I recommend this site, especially if you are looiking for a fairly quiet time. No noise in the evening. However, i would imagine this will depend on the time of year you go.
Advice: Go to Wookey Hole and the Cheddar Gorge caves.For a bit of shooping, go into Weston super
Activities:
Good for: Beach
- Date of Holiday:May 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Excellent Holiday "
Submitted By: WayneJohn1
having just come back from our first of the year's break at breann nice to have seen a lot of our old friends who work there.having been going back to pontins now for the last 13 yrs
myself,wife and now 15yr old dauther loves it. we have had all types of chalets there and have never seen them as bad as the ones that i read about ,if you have a problem the staff there sorts it out pretty quick.Having just took 4 friends of ours to pontins for a break for the first time they realy enjoyed themselves and will be definatly booking again and they were in the budget chalets with 6 kids with them. Yes accomadation is basic but pontins in Brean is brillant can't wait till the next one through the sun holidays
myself,wife and now 15yr old dauther loves it. we have had all types of chalets there and have never seen them as bad as the ones that i read about ,if you have a problem the staff there sorts it out pretty quick.Having just took 4 friends of ours to pontins for a break for the first time they realy enjoyed themselves and will be definatly booking again and they were in the budget chalets with 6 kids with them. Yes accomadation is basic but pontins in Brean is brillant can't wait till the next one through the sun holidays
Advice: excellent
Activities: try the ocean bar opposite pontins lovely sight and food excellent
Good for: Beach
- Date of Holiday:Apr 2008
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Sun Holibob "
Submitted By: hannigansarah
Just wanted to say what a great time myself, my husband, my son and his friend who are both 12, and my daughter who is 2 and half had at this site. It was fantastic, was doubtful whether to go after reading the reviews on here, but we never came across any of the problems that have been previously mentioned, just wanted to let anyone know that has booked up there, that it was fantastic, and not to worry. Ive stayed on a few of these holidays, and this was actually one of my favourites, and will defo be returning, loads to do on site, around site and not that far away. Cant wait to book up again, the kids loved it, was clean and tidy, beds were comfy. Alright it wasnt the Hilton, but it was clean and no smell or dirty bedding, we were in Club, didnt have to queue to get keys, found chalet easily, parked easily, entertainment was brilliant, food lovely, no complaints at all.
Advice: Its beautiful, but country roads are a bit frightening.
Activities: Loved Longleat and Weston Super Mare
Good for: Beach
- Date of Holiday:Apr 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Surprisingly A Great Holiday "
Submitted By: Fluff123
After reading reviews on here and similar comments from friends who have stayed at Pontins Brean Sands, my holiday began with a feeling of dread. My friend recommended that I take all my utensils and crockery, including a toaster and kettle!
I agree that the checking in system and parking at 4pm was a bit chaotic, but the Blue Coats were entertaining and very helpful and the duration of check in took approximately 15 minutes.
The Chalet was spotless - okay it was old and could do with updating, but everything beds, crockery, cutlery/utensils and even the over was clean and functional. What do you expect from a cheap holiday (Sun £9.50 holiday). We even had a man clean the windows whilst we were there!
My friend who said the accommodation was awful had mentioned that the Vic Bar on the site served great food so as our accommodation was good we thought the food would be fantastic!
Well it was absolutely dreadful! We went at 5pm and ordered 3 children's meals (fish/chips/peas x 2 and penne pasta) and 2 adult's meals (fish/chips and veggie lasagne). The childrens meals were inedible - swimming in oil, the adults meals resembled something like 1970's school dinners - we had salad garnish which was a tired lettuce leaf and everything was overcooked.
The next day we took a chance and visited a pub 400 metres down the road opposite the site - called The Seagull In, very similar to Wetherspoons in ambience but the food was brilliant and great value for money.
We spent a day at Brean Leisure Park and paid £9.99 for the Tots Wrist Bands which enabled the kids to have unlimited goes on around 6 different rides - this was brilliant if the weather is dry (note that most rides there are height restrictions). That day had a snack in the bakery opposite Pontins and would recommend this as their baguettes were great value and very scrummy.
The evening entertainment at Pontins was repetitive, but the Kids loved it in the Lunars Bar (7 - 8:30 pm).
The Crocs Party on Thursday afternoon (£3.95 per child) was also really fun, Blue Coat entertainment, Magician, Cartoons and a hotdog, chips and drink. It occupied them for 2 1/2 hours so was really good value.
The Pool was a bit shabby and the water in the showers were cold - but the kids loved the water slide.
On the whole I would recommend Pontins Brean Sands and would go back again.
I agree that the checking in system and parking at 4pm was a bit chaotic, but the Blue Coats were entertaining and very helpful and the duration of check in took approximately 15 minutes.
The Chalet was spotless - okay it was old and could do with updating, but everything beds, crockery, cutlery/utensils and even the over was clean and functional. What do you expect from a cheap holiday (Sun £9.50 holiday). We even had a man clean the windows whilst we were there!
My friend who said the accommodation was awful had mentioned that the Vic Bar on the site served great food so as our accommodation was good we thought the food would be fantastic!
Well it was absolutely dreadful! We went at 5pm and ordered 3 children's meals (fish/chips/peas x 2 and penne pasta) and 2 adult's meals (fish/chips and veggie lasagne). The childrens meals were inedible - swimming in oil, the adults meals resembled something like 1970's school dinners - we had salad garnish which was a tired lettuce leaf and everything was overcooked.
The next day we took a chance and visited a pub 400 metres down the road opposite the site - called The Seagull In, very similar to Wetherspoons in ambience but the food was brilliant and great value for money.
We spent a day at Brean Leisure Park and paid £9.99 for the Tots Wrist Bands which enabled the kids to have unlimited goes on around 6 different rides - this was brilliant if the weather is dry (note that most rides there are height restrictions). That day had a snack in the bakery opposite Pontins and would recommend this as their baguettes were great value and very scrummy.
The evening entertainment at Pontins was repetitive, but the Kids loved it in the Lunars Bar (7 - 8:30 pm).
The Crocs Party on Thursday afternoon (£3.95 per child) was also really fun, Blue Coat entertainment, Magician, Cartoons and a hotdog, chips and drink. It occupied them for 2 1/2 hours so was really good value.
The Pool was a bit shabby and the water in the showers were cold - but the kids loved the water slide.
On the whole I would recommend Pontins Brean Sands and would go back again.
Good for: Beach
- Date of Holiday:Apr 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Brean was not Clean "
Submitted By: kicking donkey
We got a newspaper deal - the four days cost around £90 electric included. 2 adults and 2 children 2&4yrs Not bad you might say - what do you expect for that price.
I would not moan about the 1hr check in time
I would not moan about the back killer pull out bed containing a mattress that literally threw you into each 0ther.
I would not moan about the draft from the door - which was rotted at the base
I would not moan about the long walk to the entertainment block
I would not moan about a chalet equipped with the very very basic equipment
I would not moan about the damp bedding
I would not moan about the parking mess-If you've been there you will know what I mean.
I would not moan about the damp smell or the snot smeared wall in the bedroom, or the the bright blue but brown stained toilet. Honestly we got over it. We cleaned the place up and put a pillow at the base of the door things were looking up.
Then we went for a meal in the Old Vic - the same standards were applied in the cafe such as smeared tables because a greasy cloth was used to wipe them.
Catering staff in filty uniforms.I thought the plastic menu was done in brail until I noticed the food particles stuck to it. I noticed thick grease down the side of the service counter and coffee had been spilt into the cutlery container and clean cutlery added - This was bad, the worst I have experiened; ever. I did moan because there was nothing else I could do about it. We nearly came home. However I have given it a 3 because the children loved it - the entertainment was child centred and the staff were kind and friendly; these are the only reasons why we stayed.
Would I go again - NO NEVER not if I was paid a monkey. Would the children, Yes they would; but they are a couple of monkeys.
I would not moan about the 1hr check in time
I would not moan about the back killer pull out bed containing a mattress that literally threw you into each 0ther.
I would not moan about the draft from the door - which was rotted at the base
I would not moan about the long walk to the entertainment block
I would not moan about a chalet equipped with the very very basic equipment
I would not moan about the damp bedding
I would not moan about the parking mess-If you've been there you will know what I mean.
I would not moan about the damp smell or the snot smeared wall in the bedroom, or the the bright blue but brown stained toilet. Honestly we got over it. We cleaned the place up and put a pillow at the base of the door things were looking up.
Then we went for a meal in the Old Vic - the same standards were applied in the cafe such as smeared tables because a greasy cloth was used to wipe them.
Catering staff in filty uniforms.I thought the plastic menu was done in brail until I noticed the food particles stuck to it. I noticed thick grease down the side of the service counter and coffee had been spilt into the cutlery container and clean cutlery added - This was bad, the worst I have experiened; ever. I did moan because there was nothing else I could do about it. We nearly came home. However I have given it a 3 because the children loved it - the entertainment was child centred and the staff were kind and friendly; these are the only reasons why we stayed.
Would I go again - NO NEVER not if I was paid a monkey. Would the children, Yes they would; but they are a couple of monkeys.
- Date of Holiday:Feb 2009
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Brilliant Weekend Break "
Submitted By: jollyfruit
Booking in process was quick despite long queue. Staff were very polite and friendly. In fact all staff, throughout the site,were very polite, friendly and helpful during our break which makes a pleasant change from other holiday camps we have used.
Our apartment was clean and tidy. Our children used the two beds in the main bedroom and my wife and I used the fold down double bed in the lounge. This was a little uncomfortable but we knew we hadn't booked a 5*!. Apartment was initially cold and damp but soon warmed up when both electric heaters turned on. If you go there out of Summer season I would recommend bringing some extra blankets or duvets to keep warm during the night whilst saving electricity.
The entertainment was excellent and based very much towards the children on the site. If you collect Tesco Clubcard vouchers cash them up before you go and get great savings on visits to local attractions like Wookey Hole and Longleat.
We had a fantastic weekend and cant wait to book up again! Thank you Pontins.
Our apartment was clean and tidy. Our children used the two beds in the main bedroom and my wife and I used the fold down double bed in the lounge. This was a little uncomfortable but we knew we hadn't booked a 5*!. Apartment was initially cold and damp but soon warmed up when both electric heaters turned on. If you go there out of Summer season I would recommend bringing some extra blankets or duvets to keep warm during the night whilst saving electricity.
The entertainment was excellent and based very much towards the children on the site. If you collect Tesco Clubcard vouchers cash them up before you go and get great savings on visits to local attractions like Wookey Hole and Longleat.
We had a fantastic weekend and cant wait to book up again! Thank you Pontins.
- Date of Holiday:Feb 2009
- Board Basis:Room Only
- Tour Operator:The Sun - £9.50 holidays
" Basic but Children loved it "
Submitted By: kcoleman1000@btinternet.com
We booked a 3 night break over the New Year period and to be honest i wasn't really looking forward to it having read other reviews. Upon arrival its a bit like stepping back in time (Hi De Hi, but more run down). The main reception area is run down and in need of some work and tidying up. We booked club apartments as we thought they should be the best of a bad bunch, and im glad we did looking at some of the other chalets! They was ok, i took my own cleaning equipment, but it was nt as bad as i expected apart from the patio windows, they were disgusting but after a quick clean they was liveable. If Pontins invested in its centres they could be lovley as they do need a lot of updating, but some of the people that go there are happy with that as they add to the mess leaving litter & beer bottles in the bushes! To be fair we did have a good time and moe importantly so did the children, the blue coats work tirelesly to entertain the children and they do a fantastic job, it makes it easier for you to relax if the children are happy. So all in all it was good, the children loved it, but dont go expecting luxury or even 1/2 luxury, it was basic and at the end of the day you get what you pay for!
Good for: Beach
- Date of Holiday:Dec 2008
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Awful "
Submitted By: staleyg
After having a difficult Christmas last year we decided to have 3 day break at Pontins from 27 - 30 December. I last came here 33 years ago as a 7 year old and apart from double glazing nothing has changed incuding the chalet decor. Shabby, run down, dirty, tiny and not habitable for an animal. You felt like you needed a shower and change of clothes after being in there for a while. What a disapointment!! We decided to give a go in the hope that the facilities would make up for the accommodation, but unfortunately not. Reception is in a corner of the amusement arcade and the entertainments room was just as I remembered it all those years ago. Same chairs and awful flaky wooden tables. Queen Victoria pub was like something out of London 200 years ago, and on a cold December morning asking for hot chocolates for the girls, they had run out!!! Terrific! Reception staff couldn't have been more helpful though, and she had heard these problems millions of times and was trying to find me alternate accomodation somewhere else. But in December, it wasn't possible. She also agreed that nothing much had changed since my last visit!! After just one night we decided to go home with two very upset little girls. One of my daughters said that it was her best Christmas till we got there. Says it all. The manager was very good when I went to hand the keys back and understood completly what I was saying. Their hands are tied and they do try to make the best out of a horrible place, but for us it was just not enough.
- Date of Holiday:Dec 2008
- Board Basis:Self Catering
- Tour Operator:Booked Independently
" Pontins Brean Sands "
Submitted By: v turnbull
Accomodation and facilites are very basic to say the least! 1* would be too good! If you are thinking of braving it then take your own bedding at least. Avoid at all costs.
- Date of Holiday:Nov 2008
- Board Basis:All Inclusive
- Tour Operator:
" DON'T GO THERE!!! "
Submitted By: joniseagull
I booked this through the sun as I have booked many previous similar Sun breaks. i expected the accommodation to be of a similar standard to Haven/Parkdean/Butlins etc which are all included in the same deal at the same price. WQhat a let down. I have never been to such a dirty and run down site. The check in took over an hour. when we arrived at our room there was a big pile of rubbish on the floor, dirty crockery piled up in the sink ahe dirty sheets on teh bed. After an hours queuing this was the last thing we needed. Hubby had to risk life and limb pushing to the front of the still ehaving check in to ask for a different, preferably clean room. The new room was cleaner but still well below expected standards. It was also TINY. The sofabed was unbelievably uncomfortable. if you have a bad back expect to have to fork out for a chiropractor afterwards. if you don't have a bad back, you will after a few nights on this sofabed. The springs stuck into me and there was a big roll into the middle. The heating didn't work and the shower was one where you had to keep turining it back on, as if you were in a swimming pool shower area. The hot water immersion switch was jammed on, so we spent about £10 in 4 days on electricity! There were only 3 dining chairs for the 4 of us, and no plug for the sink. The apartment was very badly equipped with no toaster, no frying pan,only 2 teaspoons, and the lounge light didn't work.
The surrounding area was fabulous, but I wouldn't stay at Pontins again if you paid me. How anyone would eat here, seeing the standard of cleanliness and hygiene, I just cannot imagine.
The surrounding area was fabulous, but I wouldn't stay at Pontins again if you paid me. How anyone would eat here, seeing the standard of cleanliness and hygiene, I just cannot imagine.
- Date of Holiday:Oct 2008
- Board Basis:Self Catering
- Tour Operator:sun
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Before we complained we went over the shop and bought cleaning products to wipe all around the chalet, we then went to reception and complained saying that it wasn't very clean and the TV remote didn't work they said that they would send a cleaner over and someone with a new remote by five. Five o'clock went and they were still no signs of the cleaners and no one had came with a new remote, half an hour later we decided we'd leave because we were still very unhappy we went to reception and asked for a refund which they gave back with no offer of upgrade or protest.
We found the whole Pontins holiday resort to be out of date, in need of refurbishment and no facilities for anyone over 14 years old ! Compared to Butlins in Minehead where we went two years ago, Pontins was a very poor indeed. We would never go there again and wouldn't recommend it to anyone!
Good for: Beach