Pontins Prestatyn Sands

Just returned from a 2 night break at Pontin's Prestatyn Sands. Was very worried by the reviews I had read about poor accommodation, site facilities and food. As we had booked Club Accommodation we were allowed to check in at 2pm. Check in was very efficient and friendly. Our accommodation (5 Club Rooms) were all together and very close to the club house. They were all very clean, only downside was ours smelt a bit of cigarettes, although an afternoon with the windows open seemed to do the trick! We opted for half board, the food was traditional cheap and cheerful fare, chicken and chips, curry, stew etc. I asked for a vegetarian meal and something was cooked specially for me!! It may not be top restaurant quality but what do you expect for £30 (two evening meals and two breakfasts). Entertainment was good, evening started with Bingo, followed by Childrens' entertainment and then we had a comedian one night and a juggler the second night. As we were in Club accommodation all our electricity and bedding was included in the price, this was obviously worth booking as we were able to leave the heating on as the weather was quite cold - we did hear people saying how quick the electricity cards went and how expensive it was, and I believe bedding was charged at £10.00 each. Site is a bit tired and run down but I understand that all the sites are undergoing a refurb.
On the whole it was good value for money, you get what you pay for, it was definately worth paying for the Club accommodation. All the staff were friendly and helpful. The beach is about a 5 minute walk, I believe its beautiful but as it was stormy we could not see it as waves were crashing up onto the walkway. If you are planning a holiday to this site, book Club, make sure you enjoy basic food and go with an open mind - you may suprise yourself and enjoy it, I know we all did!!

been going to pontins for 35 years but never again just got back from pontins the chalet was dirty it had not been cleaned at all had to wash all the pots and plates and cutelry the bed settee was broken but when i complained they did not want to know hardly any staff or bluecoats the staff were misserable due to having to do extra work because of staff cutbacks britannia holidays should be ashamed of themselves

Me, my partner and our three childern (aged3,4,7) Stayed in a classic appartment for four nights. When we arrived the the bathroom was clean and so was the kitchen. We wiped everything with anti-bac wipes before we used them any way but was pleasntly supprised after reading some terrible reviews after we had already booked! We took our own bedding just incase but didnt need it as the bedding provided was immaculate. The entertainment was great, the kids luved it!! We used the pool every day, the kids loved the slides. The nearby beaches are nice and over all we had a lovely time. We have even booked to go again in november for the bonfire themed weekend. Maybe we were just lucky to get a clean appartment.. But I honestly dnt no what some people expect for a budget holiday. If they want luxury they need to stop being so tight and dig a bit deeper!!! SNM

if there was a minus i could put before the rating i would, there was used condoms in the bathroom on the floor, blood on the curtains dog hair on the sofa bed a strange urine smell everywhere and when we complained to the staff we waited 3 hours expecting to be moved to another room but there solution was to go in remove the rubbers and spray some air freshener, we understand it was a budget holiday but if this was a house they would of condemned the place as uninhabitable
keep clear!!!
classic room btw

ive heard alot of moaning about this place and i can honestly say its fine,yes the rooms are dated and the bed sofa was HIDEOUSLY uncomfortable but my budget room was nice and clean and the booking staff allocated me a ground floor apartment at the end near to my car when i said i was disabled.....and what do you expect for £60 quid for 3 nights?the savoy??the entertainment was great,son loved the wrestling and he was glued to the prize machines and the staff were great with us all,hopefully ill bee booking for october in the next couple of weeks

Stayed in a club room it was disgusting I was itching all weekend and had bites on my bites on my arms from sleeping on the sofa bed we could not wait to get home to get in a clean bath the curtains had blood on them the room was disgusting and had a mouldy smell the full site need to be shut down and cleaned from top to bottom how they can charge people to stay on this site is beyond belief my advice to anyone thinking of going here is save your money and don't bother it's like living in a pigsty it is beyond words

Pontins has really let itself go we hated every minute we was there. We stayed in a club room which is so called there best rooms . The bath rooms was nasty the rooms stunk, carpets as been walk on so much there is nothing left off them, is was ment to be a family holiday I would not take kids or even go myself even if I was a drunk you would still want go back on streets. My skin as been Itching all weekend could not wait get home have a bath even left a day early because is was so bad. The food on site looked so bad I had to go out good job we didn't pay to have food . The Entertinment so bad it was un true ... Like a who's got the best legs and look you got a fit gran whoop was mint not. We left the room cleaner after we went to when we got there. There was blood all over the curtains. it was angin,, I went an complain and got told I was prob in a down and out one what is all that about.the windows was so bad you could not see threw them. Out side the rooms was nasty and they ment to have cleaners. Anybody booking a super holiday don't bother I would not go back for free.

Awful, dated barrack style, old, uncomfortable, filthy, used toilet paper on tiles in bathroom, grime beside bath, no shower, dirty, shabby. Pull out bed with thin near black mattress with springs that were dropping out.
We were booked for three nights, only stayed for one and of course policy was not to refund/no surprise there!
Staff were rude and arrogant when dealing with them, although they offered us half board,so we tried it and I was ill 2 hours later!!
I could`nt wait to get out of there!!!

Where do i start? Ive never experienced anything as bad in my life. Ok here i go.
Accomadation-On arrival my family & I were herded to the main hall. After mooing in line for over 3 hours (we had been told book in at 12 get your key at 4)we entered our "apartment". The first thing we noticed was the horrendous stench..... Carpets stained & covered in cig burns..... bathroom disgusting complete with the previous occupants bowel remains...happy holiday!
As I opened the heavily soiled curtains I struggled to see out of the filthy windows. The sofa bed in the lounge area was stained with either blood or faeces ( probably both) & the fridge, which was not even capable of its job, sounded like a space craft ALL through the night..... I went on this holiday with my husband, 2 kids & in-laws as we had told the kids how Pontins was a real family affair aimed at them having fun... We were led to believe the entertainment was endless which actually turned out to be access to the dirty pool, a game of table tennis or the "Bluecoats show"... We never did see a Bluecoat just a couple of lads in shiny blue tracksuits! Top tip if you dare visit this hole..... dont try to shower or indeed wash if using the cooker as it all runs on the same switch! The water heater can not be on if the electric cooker is on! The tv (portable) had 2 snowy channels & after complaining several times we were visited by maintenance.. A new(er) tv was supplied having been assured it had a perfect reception, again no picture! This was probably due to the wiring down inside the wall we were told & that nothing could be done as " what did we expect? The wall to be pulled down?" Customer service is NOT paramount at this park.. Our next door but one neighbours decided to drink in excess on our first night which resulted in us waking to a bucket outside with vomit in.. reception were advised of this on 5 occasions & finally after 3 days.... said bucket was removed! The bins on site were a feeding station & often play area for the scores of seagulls as the refuse piled up at the side of the bins.. On our first night we ventured to the main pub on site " The Queen Vic" we were not met by Peggy or Alfie but bad beer with sedement! My husband & father in law pointed this out to staff & were told they could not have a refund til the supervisor had been seen. We waited... & waited..... to then be told they could'nt have a refund but another pint! Although tempted(not) my husband walked to reception & had to speak to the duty manager to eventually receive their refund! Then for the next 24 hours my newly cleaned bathroom took a hammering!! My husband suffers with IBS anyway so this really helped! No one was bothered by any complaints made we were constantly told it would be sorted but nothing ever was. I photographed the seagull frenzy at the bins on day 2 of our 4 day stay & am forwarding a letter to Pontins themselves , Enviromental Health & Which magazine... This holiday park does not deserve its title & please please advise ALL family & friends to stay AWAY! Lets see what replies I get I will keep you posted...

1 reader found this review helpful

pontins prestatyn is not as bad as ppl make out,we have 4 kids who truly love it,we dont mind club class never had any problems or dirty apartments.and the staff only give the moaners the crap apartments on purpose.chippy on site is terrible but there are plenty of local places to eat far cheaper.and there are loads of things to do if you bother to read leaflets or watch pontins tv for ideas.
ps love the big beer jugs,back soon.