Esmeralda Apartments

This was my first holiday abroad and I went with my mum my boyfriend and 3 little brothers. I read this site before we went and weren’t looking forward to it all and I was right not to. The place stank of rotten eggs on the stairs near the lift. The room was tiny and on... more

You call that an holiday. It was worst than the rubbished dump. It smelt of rotten eggs the deco was something out of the arch and the entertainment well that was something to be desired at. I felt sorry for one of the lads what came with us as it was his first holiday... more

I’ve been to the Esmerelda 3 times and me and my family had a lovely time. The staff are brill. I’m not going to say lies and say its the nicest place to stay, because its not, but what I will say is we felt welcome and comfortable and if there was anything we wanted or... more

I read the reviews before I went on holiday and have to say I was not looking forward to staying at the Esmerelda. When we got there we were asked for 40 euros as a deposit on the room which we would get back when we left. We were not told about this by Thomson. The area... more

These apartments were unbelievable. The whole place stank of rotten eggs. Our room was decorated in brown, and was filthy, still had sand everywhere from the previous occupants. After staying 1 night and listening to numerous trains going past ( the train track is right... more

I don’t no how people could say anything bad about these apartments. They were clean and well located. The staff was very helpful, we couldn’t fault them at all. We seen the reps everyday and if we had any problems they was always there to help. The beach was just... more

I have been going to the Esmerelda for five years the staff are fantastic helpful and can not do enough to help you the accommodation is basic but the place is great.
I would give the staff ten out of ten the night staff are great to the security is second to none, I look forward to going again next year.

The apartment was dirty and had to be cleaned before we could even sit down, I would say we had to fumigate it, no apparent maintenance had occurred previously, the room smelt stale, my brother, whom is disabled, was bitten, possibly bedbugs, until we fumigated the rooms,... more

Where we stayed was filthy we couldn’t find a rep to complain and our apartment didn’t get cleaned until the day we were coming home. There was excrement on the walls the kitchen was disgusting and there was sticky stains all over the floor. As you can probably tell we... more