Grand Kaptan Hotel

4 readers found this review helpful

just came back from here, its a fab hotel. we had 3 adults (26,34,35) and 2 children (3,6) we all loved it. hotel was immaculate, rooms cleaned every day, new beach and bath towels daily. we were half board so paid for drinks, not too expensive especially considering they only scan your card 50% of the time!! entertainment wasn't anything to write home about but the kids enjoyed the dancing and we could relax with a beer. plenty of food choice every day with fresh pancakes, cereals, cheeses, breads, omelettes made to order, pastries etc for breakfast and probably around 25 different choices in the evening including local dishes, pasta, potato dishes meats galore, cheeses, salads, bread and soups and always a grill on serving meat or fish. the pool was really nice, a little cold but we did go in october! there is a free bus into town once an hour which was great (8 oclock bus very busy). plenty of sun loungers by the pool. fab little shop across the road and a super market 2 mins away. private access beach is stoney but good for sun bathing. if you get the bus into town the beaches further up are sandy and better for building castles lol. would definatley recommend this hotel, a little further out and a little more expensive but well worth it.

1 reader found this review helpful

We have just come back from the Grand Kaptan in Alanya for the 2nd year running and have had such a brilliant holiday yet again!
The hotel has had some up grading in certain areas i.e the beach facilities, air con and I cannot fault it at all.
The staff were amazing and so helpful and friendly. Yes, of course we tipped but that's part of a holiday in Turkey as their wages are so poor - and you don't have to tip them every day - its not an obligation!
We were all inclusive - which I definitelt recommend otherwise drinks etc can be very costly. Food was fantastic as before with something for everyone - even the most finnicky! 2 a la carte restauarants Italian and seafood- you have to reserve these as there are limited spaces but we weren't too bothered as the main restaurant was fab anyway !
This holiday is great if you just want to chill around the pool or on the beach. There is now a kids pool with water slides which makes the other pool much quieter and relaxing.
Highly recommended from us ....we're going back as soon as we can !!!

I have just come back from holiday last week to tell you the true was not that great. The reason why I am saying that first you pay a huge of money and you will be treating like is doing for you a favour.
Let start what I come cross with that particular holiday.
The grand Kapton Hotel is too far from the airport is about 2 Hours and 15 Minutes.
I was in half board and I really did not know that soft drink is included, but after two days I found out that was not included as you will not provided with a receipt so I did paid for two days which I had soft drink in the reception. I said from now I will keep my self paying every two days. The next two days I went to the reception to pay and the MANAGER said to me the amount which I was not expecting to pay and the amount was double (By the way the soft drink cost 3.90 Lira nearly €2), so I said no is that amount and he start to get angry, and said he will found out. I did gave him time to found out but unfortunately he did back to me, so I went to the other so call manager and I did explain to him that I have been charge twice and I already spoke with some body two days ago also said he will found out , I was waiting an other two no one come to me , so I went again and found the third Manger I did explain to him and that I did report it twice also said he will found out , so I back to UK last Friday 23rd July 2010 and basically no one bother to come to me.
The outcome of what more frustrate me is not about the money (thanks God I live in UK) is about they do work in group so if you complain to the chef or to the waiter or to the supervisor or to the Manage or maybe to the boss you will not get your right. Other thing The TIPS in Turkey become necessary as if you go to excursion you will find a guy holding box in the boat asking for the tips, also when they drop in the hotel by bus the rapper asking you to give tips for the driver that also annoy me.
The food is buffet that was alright.
Don not use soft drink in the fridge which located in your room as will cost you each small coke or spite 3.90 Lira nearly €2.
They do have WI-FI but not in the rooms just in reception area.
I was looking for the sand beach which was saying before I book but I end up with nearly full of stones so be in mind is not like what is says in the website.
The grand Kapton Hotel is too far from the airport is about 2 Hours and 15 Minutes by coach.
There will be a door man waiting for you in front of the hotel as he will carry your language so expect to give some money.
The excursion I found it very expensive Lazy day will cost you £33 to see manavgat will cost you £30 and is boring.
Customer service ZEROOOOOOOOOOOOOOOOOOOOOOO
When you go to the beach there will be a guy standing as soon as you arrived he open for you parasol and he will expect for you to give him some money.
I found Turkey is too expensive whereas people saying is cheap.
If you travel from England to that hotel Grand Kapton will be 6 Hours travelling 4 hours plane and 2 hours and 15 minutes by coach

3 readers found this review helpful

absolutely fab hotel nothing like the bad reviews have made out. the room we had had the best view ever looking straight over the sea, the pool and could see the castle lit up in the evening. room also very big a top to tail bed for my 14 yr old daughter Hayley and we had a king size bed. plenty of storage space as my daughter normally takes over any space.
Not many Germans - a lot of dutch that my daughter made friends with in particular a family who had a very nice son who was also 14 and all the dutch we met were extremely courteous and friendly. There were also a lot of english with teenagers so my daughter had mamy friends and had a fab time.
the food in the hotel was great - there was something for everyone from a variety of salads, cheeses, meat including sirloin steak, stews, chicken, pork and lamb, pasta dishes, fresh vegetables and much much more - even the fussiest person would be able to find something.
i agree the entertainment wasn't up to much. my daughter went in the evening to meet her friends sometimes they would stay and listen to it but not all the time.
Must recommend the blue parrott just outside the hotel. they are very friendly if go there and take a mobile phone with the bubble game on then let tommy (the manager) have a go on it - he's addicted now. have let tommy know that everyone that goes there gives a good review - so must go.
pool area was cleaned every day as i watched them in the morming from the balcony. the pool staff are always going round clearing cups etc. and one in particular would put your towels on the sunbeds and go and fetch water for you- very good.
overall we all had an excellent time and would go there again

5 readers found this review helpful

My holiday was fantastic the slides were great, the pool is great. Well the staff were fantastic i have never met such friendly people. When i was there the hottest tempurture was 52 degrees so expect it to be hot.I would rate the 10 out of 10 it was gorgeous how they did it do not know . There is meals for everyone vegitarians aswell as us.We could not stop eating. The only bad thing was the entertainment the odd night is was good but normally it was awfull.and DO NOT BUY THE BINGO TICKETS because its 18 pound for 1 game and 1strip for 1 person its a right rip off. The prizes are a cocktail which the all in conclusive get for free anyway.
I would definetely recommend the BLUE PARROT! It is the best pub in the entire world and it is across the road to the Grand Kaptain plz try it ! I would go again 1 year.

3 readers found this review helpful

i have just returned from a week at the grand kapton,
dont let other reviews put you off,as the annex side of the hotel was closed.
the hotel is very clean rooms are of excellent quality,the food is excellent with a large choice to suit all eaters even the fussy ones,the pool does get crowded but not over the top and there is another pool with slides for kids off all ages,
staff were freindly and helpful and the free bus into town was a great help
my only complaints were the air condition on the hotel floors never seemed to be on,the evening entertainment on the roof was ok for kids and adults as long as you take it for what it is meant as light entertainment,

1 reader found this review helpful

We stayed at the grand kaptan on a half board basis and could not fault the hotel it is clean and resonably maintained but the but and it is a big BUT it is rammed to the rafters with germans the whole resort is and they are the most rude ignarent people i've ever come across they wont wait for anything they push shove and barge them selves past you at times pushing my 4 year old son over out of the whole hotel and it is a big hotel we were one of about ten families there.
The staff were o.k but they love the germans they will serve them before you or on a few occastions complety ignore you and walk away.
The food is o.k but aimed at the germans garlic sausage for breakfast gaulash for evening meal etc etc.
great if you dont mind a change but when you have fussey kids not so good my son lived on coco pops we brought from the local shop for breakfast as we found no cerals and chips and what ever we could get him to eat on the evening.
the pool is great but you dont have a prayer of getting a sun bed the germans were leaving towels and inflatable toys on them when we were there so they kept the same sun bed the whole time they were there and like i said the hotel staff love them so they were not told to move them nor did the hotel staff move them.
entertainment exsisted but you didnt know about it because it was announched in germen we was told about the turkish night by the cleaner no board up telling you what was going on just the dj by the pool telling you but it was in german. one day they did party songs in the pool but it was in german no thought about the other guests that were there as there were some dutch and afew others there.
drinks were very expensive we were half broad so were buying our drinks i paid nearly £5 for two glasses of coke so we brought bottles from the local shop and kept them cool in the mini bar much much cheaper.
hotel bus to alanya town is free but forget about getting on it at night we turned up 15 mins before it was due we were one of the first to be waiting for it the bus came and the germans charged for it getting on and saving seats for each other we had to argue with one girl who was saving a seat for her mother the bus was rammed there was no way her mother was getting to that seat but we had to argue with her so my 4 year old son could sitdown and of course they starting slaging the english off god they think we are stupid they may be speaking german but the word english kinda gives it away.
Like i said you could not fault the hotel except for favouring the germans. but the germans spoilt our holiday I've never been on holiday and felt so isolated so excluded from everything i know you have to expect other naitionalitys there but to be in a hotel that is full of germans and a hotel that wont enforce the rules with them and favours them above them above you everything you did was a battle against the germans from getting your meals to getting a sun bed even being in the pool was hard work they would float about on lilos not caring if you or your kids are there i had to grab my son afew times to stop a lilo going over the top of him oh and the kids pool was full of germans floating on lilos to but them ones mustnt have wanted to get their hair wet again the hotel staff did not care what they were doing they never even told the women to put their tops back on when sun bathing it is a family hotel and i dont want my kids seeing that also topless sun bathing is illegal in turkey as it is a muslim country.
IF you do go the blue parrot bar over the road is great really friendly and funney guys run it and they really make an effort make your holiday fun.
all in all great hotel shame about the germans

Had a great holiday at The Grand Kapton Lovely hotel very clean, staff friendly, However the evening entertainment not that good for anyone that likes the odd game of bingo dont be fooled they chage £5.00 per ticket and you win a load of rubish. Take advantage of the al a cart menu, The Beach restaurant was good and also the boat trip from alanya. The restaurant in the hotel was ok much the same every night just ok.
So anyone going have a great time hoola hoola.

1 reader found this review helpful

I read the reviews on this website before booking and it encouraged me to book for my 2 week holiday this year.
I found the hotel check in excellent and I was taken to my room promptly and that's more or less where the good news ends. The room was in the Annex and was very poorly furnished, I have stayed in better 3* hotels. The balcony was unuseable as the builders had decided to put the outside box of the airconditioning unit on it, which meant warm air was constantly pumped on it - great for drying clothes but far too warm to sit on. The side seaview was a joke.
The grounds were not the cleanest and although okay, a 4* rating is stretching credibility. A 5* rating? - no chance!
The pool and beach were absolutely packed tight, not even enough room to turn sunbeds round to face the sun. The overcrowding was due to the growth of the hotel and in particular the expansion to the Annex without the corresponding growth in pool size. This caused many problems with towels on the sunbeds syndrome, not a problem for me as I am an early bird and was regularly down by the pool for 6.30-7.00am, because I hated staying in my room longer than I had to. By 7.30 there were no sunbeds left and the security guards started removing towels of empty sunbeds, including those of people who were actually swimming in the pool and because I holidayed alone I could not even leave my sunbed to go to the loo without losing my place. This caused many arguments and the senior security man was very aggressive - not what you want when on holiday.
The dining facilities were the same as the pool - absolutely packed and there was huge difficulty in getting a table. Again as I holidayed and dined alone, on numerous occassions I went to get my next course only to return to my table to find it had been cleared and at times someone else was sitting there. Usually the waiters replaced my drinks, but at times they refused. I found them rude, overworked and constantly rushing. Dining was not relaxing and caused indigestion. The food was fantastic and the choice wide - so a gold star there. Breakfasts were quieter, (although I had to nail down my sunbed!), however for some reason you couldn't eat breakfast outside (one of the many rules).
The hotel seemed to be run by over officious staff, hell bent on maintaining rules and not catering for the individual.
The entertainment in the evening ranged from very poor to okay. During the day there was some fun and the entertainment team were excellent and very friendly.
The check out took more than 30 minutes and they got everyones bill wrong, trying to charge me £15 for a glass of coke and another woman £10 for a small bottle of wine with a loose top from the mini bar (the bottle was full and the seal not broke). Again many arguments ensued.
All in all I found the hotel to be of a poor standard for a 4* with staff more interested in running a perfect functional hotel with too many rules and regulations rather than one that caters for inidivdual holiday makers.

2 readers found this review helpful

I have stayed at the grand kaptan hotel many times with various friends and family. I can only say good things, the hotel{newly fefurbished} all staff members from housekeeping to management, rooms, restaurant, bars, facilites and fantastic beach and water sports. It is like a family, many members of staff remaining the same each year. I usually stay for two weeks, which is never enough...I would happily recommend it to everyone of any age or gender. I look forward to many more happy holidays....enjoy.