Riu Don Miguel Hotel

Staff were rude and unhelpful rooms were not clean. The service in the restaurant was awful. The food was terrible. Worst holiday we have ever had. Other guests we spoke to said the same thing. This hotel should not have any star rating.

I have stayed five times at the Don Miguel. It is a very pleasant, clean and friendly hotel. I see the same staff on each visit, and they could not be more helpful and friendly. The food is acceptable, good and plentiful. The small detractions are a lack of air conditioning and no fridge es in the rooms. Other than this it is a really good value and incredibly clean, wel;l run hotel. I love it!
Phillip Hamilton-Manon

Hotel dining room staff were very rude and unhelpful. The meals were at set times and guests were shouted at if they were late. The food was of poor standard and service was also very poor. Hotel catered mainly for the Germans. Hotel should be rated 2 star.

1 reader found this review helpful

First time aboard enjoyed this holiday staff friendly;food good breakfast not very hot though,maid service very good friendly and polite,waiters very nice and friendly.Lovely clean hotel and pool checked twice aday.Loads of German's not very friendly wouldn even share a lift with us .Not a hotel for children would say older adults.Entertainment not good very much geared to the German's and spanish .Only bad side to this hotel is the location it is on the main road and is very noisy 24 hours aday it never stops .Thompson rep ok but we had to go to a hotel down the road to see her.If you go here you must do the camel capers never had so much fun

1 reader found this review helpful

We flew British Airways and the flights were great each way, with full complementary food and drink service. Flights were very good, and as we had chosen dates and times of course they suited us.
On arrival we got a taxi to and from the hotel, about a half hour away which was very reasonable.
The hotel checked us in and then we were off on a hike to find our room! It was a bit of a maze, even though it was almost a straight line but the levels went up and down so it was a bit confusing! We were located on the first floor the furthest away from reception you could get so it was a bit of a trek for meals or going to the bar or pool.
We spent a while trying to find a shortcut to the pool but there was not one. For this reason we did not use the pool, as we couldn’t see anywhere to change.
We ended up taking the rear exit via the garden into the street to leave the hotel as this was the quickest way of going out, and even getting to reception!
The hotel actually consists of about 3 main buildings, connected by steel gantries or staircases that are open to the elements. We had tons of rain the week we were there and these became lethally slippery despite the attempts to put mats down!
One day we recorded a video of the walk from reception to our room; it was about 10 minutes long so it gives an idea of the distance!
The room (once we were there) was very nice and pretty comfortable, nice balcony looking over the side street. The food was buffet style, and you are allocated one of two evening sittings 6pm or 8pm.
We sauntered in about 8:20 or so and there was no problem getting a table and plenty of good food. Also available is freshly cooked food served by the chefs. Nice choice of wine, beer and soft drinks brought to the table and charged to the room.
We later met a German guest who told us he always joined the queue at 8pm, and it was very busy apparently! He was also amazed that we only ate in the hotel twice, and asked us if we paid less than him! (No, we were half board as well but to eat there every night would be so boring!).
We eat out most night, sampling the fantastic restaurants around Playa. Of note, the Japanese Tepanyaki, the Indian restaurant and oh so many bars!
Overall a great week, slightly marred by the heaviest rain in 50 years (according to the taxi driver on the way to the airport!)! But we did the British thing and put on our Gortex and just walked out in it!
Highly recommend the resort, the hotel was OK but would probably not return to this one, not that it is bad, but next time will be a change of hotel for variety. Would certainly use Riu hotels again though.
It was the third time we had been there, and will probably be back in a year or so.

Riu Don Miguel is a pleasant hotel, well located, nicely decorated, and spotlessly clean.
I think 3 * is right on the money for this hotel, the buffet breakfast is very much aimed at the German clientele, many of whom choose to stay here all year round.
Buffet dinner is of a reasonable standard, if a little repetitive.
The pool area is nice, plenty of loungers, parasols etc, and a lovely bar terrace area, for lunch, a beer, or simply to get out of the sun for a while.
The entertainment was nothing to write home about, but having said that I only seen it in passing, never stayed to see a full show.
The rooms were good, spacious, clean, and well serviced on a daily basis. The maids were friendly, towels etc changed on a daily basis.
I would certainly stay in this hotel again - the one down side to it is the lack of air conditioning - this can make it a little difficult to fall asleep - the remedy to that is to drink plenty of Sangria before bed, and this should be less of a problem - it worked for me!
All in all a relaxing week, with attentive staff, in a pleasant, clean and well maintained hotel - if it had air con, I think it could easily achieve 4 * status.

3 readers found this review helpful

We’ve stayed with the Riu chain before and the service and cleanliness was second to none. We thought we'd risk a 3* this time as most of the reviews were great and they all said it should be a 4*.
I haven’t any major bad views on this hotel...after reading other reviews on other sites we were expecting something fantastic as Riu standards are very very high...but we weren't that impressed, if anything this is EXACTLY what a 3* hotel should be!
Although, I must admit we've stayed in worse 5* hotels in turkey!
Other hotels should follow the example of Riu! Its the eye for detail that lets it down such as the lack of lighting. I'm sure I went out looking like a clown some nights after trying to put my make up on! ha-ha!
And lack of plug sockets-one in the bathroom and one where the TV is plugged in (once my hairdryer was plugged in the bathroom my boyfriend wasn’t too happy when the TV had to go off so my straighteners could warm up! ha-ha!).
They don’t provide pool towels (you can buy thin towels for 3.50 euros, or 3 for 10 euros down the Yumbo centre), there’s no hairdryer, only one bin (sounds strange but you don’t realise how you get used to two!).
I think you get the idea. They're not things to complain about but you do notice!
We arrived on the 27th of Jan and the weather was terrible, but on the 2nd day it was all cleared up and we had a few days of hot sun shine (around 24-26 degrees).

It was my boyfriend’s birthday while we were there, we didn’t tell them but somehow they knew and when we got back from our day out the maid had left a small bottle of cava and a happy birthday message which we thought was a lovely touch!
For dinner you are allocated a seating time...6pm or 8pm. as there was two of us and some of the tables are in 4's we were sat with another couple..Who were also English. Oh and that reminds me.. I think there were only about 6 or 8 couples in the hotel who were English.
RUI always do delicious food but we did find it a bit repetitive (even though they do try to do theme nights it still all taste the same!)
Breakfast: we really really struggled with breakfast...they've cereals (sugar puffs, coco pops, muesli etc) and the hot food is a range of different eggs, potatoes and pancakes and cold meats and cheese.
There’s also bread for toast but after putting it through the toaster twice and coming out the same as it went it we decided to give up on that idea!
The service is superb, I must admit. There’s always the manager roaming around to keep check on the smooth running of everything, everyone seems happy and this shows in the service provided for everything.
The hotel is almost straight across the road from the Yumbo centre, where there are plenty of shops and bars, although most of the bars at night attract gays and transvestites.
If you ask reception about bus stops they'll direct you to the nearest one just down the road. We had a day in Las Palmas (number 30 bus). It took around 45 mins to get there, costs around 10 euros there and 10 back.
Once you get to the bus station ask at the info desk for a map and they'll give you one that has the museums etc in the area.
I must admit we were a little confused when we stepped out of the station as to where the town was but a kind gentleman pointed across the road to the red building and said everything was behind there.
The town is just like a normal town, with M&S, Bodyshop and Animal shop and the architecture around is lovely.
From the same area you can get a bus to Puerto Rico and puerto Mogan. We didn’t go this time but heard it was about 10 euros each way again.
Overall we got what we paid for...a 3* half board. The service was fantastic, the cleanliness was fantastic.
If you get a good deal there’s no reason not to go to this hotel...but if you expect riu's 4* standards this is a long way off.
Be aware that this hotel is not near the beach (a short free bus away) and also be aware that this hotel is positioned on a roundabout.

A very pleasant hotel. The hotel has an official rating of three stars. Most tour operators have it in there books as a 4 star. We found the staff very helpful, the hotel was very clean through out, and the food was better than any 3 star hotels I have stayed in before. On the down side the rooms did not have air con and the hotel is very close to a main road. We would go back to this hotel again as we thought it was very good value for money.