Chems El Hana Hotel

This hotel looked really dated when we first arrived and the rooms could do with some updating. The decor was old fashioned in the lounge too.
The entertainment was a real laugh and the team called 'animation' were very talented and popular. The hotel offered good prices to pamper yourself like massages, hair, Turkish bath etc.
The pool was made with ice cubes!!!! I couldn’t go into the water the full holiday!
The food was a bit dodgy I thought, with the chef knowing a maximum of three dishes I think! It seemed to be the same foods every night.
Overall, apart from the food and pool, the staff were brilliant, and location great. I had a fabulous time and would return to Tunisia, even to this hotel.

This is a really nice hotel!
I will say when I first arrived I wasn’t too happy but that may of been because they were having the worst weather in 25 years!
The animation team were amazing and there was entertainment every night. They made sure that everybody there was enjoying themselves!!
There is a hair & beauty salon for rest & relaxation; you can get an amazing full body massage that works out to only cost £8!
The two day safari is definitely worth a try.
The only let down about the hotel I would say is the food but maybe that is just coz I'm not very good at trying new things. But you are spoilt for choice with surrounding restaurants that are so cheap!
Really enjoyed this holiday. Defintely worth a trip!

My husband and I arrived on New Years Eve. The reception staff are lovely, shown to our room by a porter who expected a tip, we only had English but he did accept the £coin.
The bedroom was dated but warm with a radiator and comfortable beds. The bathroom was a bit scruffy. We washed and changed looking forward to the New Years celebrations but it was not as expected.
The bar was very dark and only 1 couple was sitting there feeling the cold. After a couple of drinks 6 of us had gathered and we went to dine.
The meal started at 8 30 and our pud came at 12 midnight - so we were in the dining room freezing for 4 hours hoping that the next course would be eatable.
The hotel in the summer maybe nice but in the winter it is dark, cold and the food horrible. Also no entertainment considering its 4*.
We asked to move after 3 days as things were not improving, no was the answer of our rep and the hotel wanted to charge us a cancellation fee of £100 plus a administration fee of £20 from our tour operator we refused.
We asked to see the manager of our tour company she arrived within half hour. After 2 hours of constant talks we agreed to pay the £20 only and accept the move to the Tej Marhaba.
So 10 people left and that was the best decision we all made. We had a ball at the Tej Marhaba, every thing is what you would expect from a 4* hotel
The Chems El Hana Hotel is not a 4* in our opinion and maybe should not be open in our winter months - but the staff are lovely.

Please don’t be put off by some of the other reviews, the Chems El Hana Hotel is very good, I went there in September 06 with MyTravel I had booked 5mths before to go to the Marhaba Royal Salem Hotel but they had over booked? The Chems El Hana is lovely, clean, staff are nice, food is beautiful, lots of choice. Your only 5 mins walk to Sousse centre, location is perfect. There are 2 very large pools you don’t have to fight over sunbeds, first day tip the pool guy 5 pound and your sunbeds there in the best spot. ENJOY.

At first glance the hotel was lovely, situated near the beach, lovely pool area, walking distance from all the shops, but when we got to our room, we were stuck in a time warp...there is no way that the Chems El Hana is a four star hotel.
Mabye when it was built in the 70's but definitely not now. Even by Tunisian standards, we went on a 2 day safari and stayed in a 3* which was more like what we had been expecting at the 4*. We requested to be moved but Panorama couldn't find us other accommodation.
All that said, our room was clean and the sheets and towels were changed every day, the food was nice, not fantastic, but tasty. They could have done with changing up the menu a bit though, roughly the same meal every night.
The animation team were great entertainment, either by the pool or with their nightly shows. We found all the employees at the hotel very friendly and accommodating.
Overall the standard of the hotel was a bit of a disappointment but the people made it a fantastic holiday, I will definitely be returning to Tunisia in the near future!

Hotel was fine, nice large room, clean sheets and towels every day. Nice sea view from the balcony.
The staff and people outside were very friendly. The food was not top class but quite acceptable, we had a good two weeks and would use this hotel again in the future. There was a busy road to cross to get to the beach which had lovely sand and was very clean.

Chems El Hana is a real disaster. If you want to experience dirty towels, dirty bad and awful restroom and shower, you really can over there. I’ve been to 2 and 3* hotel and I’ve never ever seen anything like that.
hey have serious problems with diarrhoea and vomiting not because of the food /oh, yeah, the food is different, that’s why you get it/ - I used to work on an American cruise ship and I now what is it about, they have no idea what HYGIENE is. Seriously, this is not a joke: even if you decide to go there, don’t take children there, you’ll have a nightmare. There are many other/much better hotels I’ve been e.g. Samara.