Holiday Inn Sunspree Resorts Hotel

Dear Tripadvisor user: uhoo5 I was very concerned about the pest control issues you mentioned in your review of our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to our attention. We have contacted our pest control company, and we wanted to inform you that there was no evidence of bed bugs in your suite. We did on a procautionary scale place the suite in out of order status for a week and heat treated the room. Upon re-inspection we again saw no evidence of bed bugs however, for the safety of our guest we will always proceed on the side of caution. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices, and with exceptional service. Please accept our sincere apology for falling short of your expectations. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Dear Renzo99991, I believe that the review you have posted is for a different Holiday Inn. Based on your comments, I think that you may have stayed at the Holiday Inn Resort (also know as the Holiday Inn Sunspree Resort) on State Road 535, which is a few miles away from us outside of Disney property. Here at the Holiday Inn in the Walt Disney World® Resort, we do not charge a resort fee and our free high speed internet has just recently been upgraded and now includes WIFI in all guest rooms. Also, we have free document printing at our front desk therefore the wait times at our business center are non-existing. Sincerely, Danny Galeano Assistant Guest Services Manager Holiday Inn in the WALT DISNEY WORLD® Resort 2010 IHG Renovation Award Winner 2010 TripAdvisor Certificate of Excellence

Dear Tripadvisor user: KindaUpset We’re concerned about the billing issues you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to our attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices, and with exceptional service. Consequently, it's disappointing to learn that you're unhappy. Please accept our sincere apology. We do have a resort fee at our property, however we strive to be very transparent about the resort fee durring the booking process, and durring the check in process to avoid any and all miscommunication durring the check out process. . I want you to know that the comments and suggestions we receive from our guests are taken seriously, and appropriate actions are being taken to better communicate to our guest.

Dear Tripadvisor user: Twobigears I was concerned about the billing issues you experienced at our hotel during your stay with us. I'm writing to thank you for taking the time to bring this matter to our attention, and to let you know that we strive to be as transparent as possible in the matters of service, value, and billing. We've always taken extra precautions to avoid misunderstandings such as this by informing our guest on all websites, and durring the check in process. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at a reasonable price, and with exceptional service. Consequently, it's disappointing to learn that you're unhappy. Please accept our sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Dear Tripadvisor user: MikeCV I wanted to take the time to thank you for your recent review of our hotel. We’ve been working hard to improve in several different areas one of which is wireless internet. We have increased our bandwidth by almost 500% which we are confident will eliminate the connectivity issues you addressed in your review. Our goal is to provide exceptional service in a timely manner. Please rest assured that the appropriate actions have been taken to improve response times for all guest inquiries. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices, and with exceptional service. Consequently, it's disappointing to learn that you're unhappy. Please accept our sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.