Barcelo Las Margaritas Hotel, Playa Del Ingles, Canary Islands
Hotel Information
Recent Price: £92
Hotel Class:
Hotel Description:
The recently renovated Barcelo Las Margaritas is one of the flagship hotels of Barcelo Hotels & Resorts in the Canary Islands. It is situated in the Playa del Ingles, the island of Gran Canarias main tourist centre. There is a wide variety of services and facilities on offer. This hotel is ideal for families as it is situated right by a buzzing day and night time tourist area. It offers the finest speciality cuisine in the area, with a buffet restaurant and 2 grills located on its magnificent terrace. Other facilities include 5 bars loading...
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Barcelo Las Margaritas Hotel Reviews
" Just returned-and want to go back! "
Submitted By: Lisa1974
We have just returned from our 2nd holiday in this hotel (11 years apart). The staff who greeted us in the early hours on our arrival (Ricardo) were fab, particularly with our children aged 6 and 8. The rooms although minimal, were always clean and tidy. Fresh towels were brought to us as required. The food was good and fresh - just a little repetative at times. Catering and waiting staff were always friendly and helpful and took great care with our children. Plenty of sun loungers and a lovely main pool. The only thing that I can find to complain about is the toilets outside the restaurant. They were a little smelly and unkempt - maybe because there weren't enough of them? (2 in the ladies and 2 toilets and urinals in the mens). Not many English people were in the hotel, mainly Spanish and Dutch but then again if we had wanted people who could speak English all the time, we would have stayed in England!!!! We had a lovely day out in the mountains on a tour - well recommended if you want to see the "real" Gran Canaria. Mainly we stayed by the pool and relaxed. Entertainment was a let down on one of the nights but thoroughly enjoyable the rest of the time. I understand that this hotel is undergoing a refurb next year. Will definitely go back again.
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- Date of Holiday:May 2009
- Board Basis:All Inclusive
- Tour Operator:First Choice
" We had a great time! "
Submitted By: Mel Hameed
Reading through all the negative comments about very minimilistic things, myself and my boyfriend stayed at the Barcelo Margaritas for one week 2nd - 9th May. On arrival around 9pm after a long day we were greeted very warmly by reception and told to leave our bags and get ourselves down to the dinner hall as they were still serving dinner, it was a very good start, we did think somethings bound to go wrong.
On arrival to our bedroom, we couldn't have been any happier, we stayed in room 216 which overlooked the pool and got the sun all day long, it was very clean and we had no complaints - even if the tv stations weren't up to much! We actually had 2 hairy nights when we made a total mess of the room and when arriving back after breakfast, to our amazement it was all cleaned! New towels and sheets were provided every night, we couldn't have asked for more!
The entertainment was only good on a couple of occasions but if you watch light heartidly then you aren't dissapointed. Most of the week we had dinner and had a bottle of wine on the balcony then headed down to see the show then went to their basement disco. I think at full capacity the disco would be much better, but we had a fabby time dancing to ourselves with the bar all to ourselves! The buffet breakfast and dinner can be a bit repeatative but is all freshly cooked.
The poolsides are really clean and pool is refreshingly cool!
The beach is quite a distance but there is a free bus from the hotel which takes 5/10 minutes.
We did, however go on the gay pride week and were quite worried about how busy it would be, but we had the most fun night of the whole week when we ventured down to the Yumbo Centre. We would recommend having a steak in the Steak House (is in red lights).
All in all we have a fantastic time - could be as chilled as you wanted or as mad as you wanted if you were to venture out.
The beach at Maspalomas was great fun as the waves were huge, and be careful of walking along to the nudist beach. Playa De Ingles beach has loads of resturants and shops but would recommend going to both. The sand dunes separate the two of them and what a wonderful sight they are!
The only downfall I would say is that the hotel was taken over by Spanish people as it was their school holidays and alot were over from mainland Spain.... a few were very rude but most were all pleasant enough.
Can't think of anything else to say - but I'd recommend this resort.
On arrival to our bedroom, we couldn't have been any happier, we stayed in room 216 which overlooked the pool and got the sun all day long, it was very clean and we had no complaints - even if the tv stations weren't up to much! We actually had 2 hairy nights when we made a total mess of the room and when arriving back after breakfast, to our amazement it was all cleaned! New towels and sheets were provided every night, we couldn't have asked for more!
The entertainment was only good on a couple of occasions but if you watch light heartidly then you aren't dissapointed. Most of the week we had dinner and had a bottle of wine on the balcony then headed down to see the show then went to their basement disco. I think at full capacity the disco would be much better, but we had a fabby time dancing to ourselves with the bar all to ourselves! The buffet breakfast and dinner can be a bit repeatative but is all freshly cooked.
The poolsides are really clean and pool is refreshingly cool!
The beach is quite a distance but there is a free bus from the hotel which takes 5/10 minutes.
We did, however go on the gay pride week and were quite worried about how busy it would be, but we had the most fun night of the whole week when we ventured down to the Yumbo Centre. We would recommend having a steak in the Steak House (is in red lights).
All in all we have a fantastic time - could be as chilled as you wanted or as mad as you wanted if you were to venture out.
The beach at Maspalomas was great fun as the waves were huge, and be careful of walking along to the nudist beach. Playa De Ingles beach has loads of resturants and shops but would recommend going to both. The sand dunes separate the two of them and what a wonderful sight they are!
The only downfall I would say is that the hotel was taken over by Spanish people as it was their school holidays and alot were over from mainland Spain.... a few were very rude but most were all pleasant enough.
Can't think of anything else to say - but I'd recommend this resort.
Advice: Go and experience it - don
Activities: Aqualand / Sand Dunes / Beach
Good for: Beach
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- Date of Holiday:May 2009
- Board Basis:Half Board
- Tour Operator:Through Teletext
" Barceló Margaritas - The Truth "
Submitted By: Marzi_Pann
Barceló Margaritas
My boyfriend & I stayed here under half board (so breakfast & dinner were included but not lunch) for a week. It was a major emotional rollercoaster, of ups, downs and mediocrity I must admit.
The first day we arrived we threw our belongings down so as to explore, and placed a do not disturb sign on the door.
When we returned we found that one of the staff had helped themselves to 40euros (20 from each of our wallets) this was infuriating since even with travel insurance the hotel and the Thomas Cook reps were extremely unhelpful & unremorseful.
The rest of the review I will put in bullet points:
..: The Good :..
O The weather is great in March
O There are two outdoor pools
O There are plenty of sun loungers
O Reception staff are well mannered
O The decor of the hotel is lovely
..: The Bad :..
O There is little to do after 6:00pm as the pool is closed & the shows are not for everyone
O The catering staff are (for lack of a better word) annoying
O The rooms have no ceiling light so it can get very dim at night
O No English television apart from 2 news channels
O There is no security, so anyone can enter into the hotel (our money was stolen on the first day)
O No entertainment
O Uncomfortable beds
O Cockroaches in the rooms
O Toilet is smelly & seems unhygienic because of this
O The room is blandly decorated
O The room service is poor, as the service takes so long you might as well leave the room and fetch whatever it is yourself
O The staff do not really speak English, so asking for things is usually unsuccessful
O Everything is very expensive... €2 for a tiny bottle of coca-cola...
O The food is of very poor quality; warm (never hot) bland; and very repetitive
O The Bath/Shower was appalling; the tub had ground in dirt and the showerhead was coming off of the wall
O An iron we paid €22 for blew the fuse in the room, and we had to sit in darkness for 30minutes before a technician came to fix it. They didn’t replace the iron or refund our money!
O The towels that were being replaced were dirty & old looking, also the bathroom facilities were the bare minimum.
In brief: I would NOT go here again, and if you want entertainment/clubs/fun - avoid this... definitely not worth the 4* rating.
My boyfriend & I stayed here under half board (so breakfast & dinner were included but not lunch) for a week. It was a major emotional rollercoaster, of ups, downs and mediocrity I must admit.
The first day we arrived we threw our belongings down so as to explore, and placed a do not disturb sign on the door.
When we returned we found that one of the staff had helped themselves to 40euros (20 from each of our wallets) this was infuriating since even with travel insurance the hotel and the Thomas Cook reps were extremely unhelpful & unremorseful.
The rest of the review I will put in bullet points:
..: The Good :..
O The weather is great in March
O There are two outdoor pools
O There are plenty of sun loungers
O Reception staff are well mannered
O The decor of the hotel is lovely
..: The Bad :..
O There is little to do after 6:00pm as the pool is closed & the shows are not for everyone
O The catering staff are (for lack of a better word) annoying
O The rooms have no ceiling light so it can get very dim at night
O No English television apart from 2 news channels
O There is no security, so anyone can enter into the hotel (our money was stolen on the first day)
O No entertainment
O Uncomfortable beds
O Cockroaches in the rooms
O Toilet is smelly & seems unhygienic because of this
O The room is blandly decorated
O The room service is poor, as the service takes so long you might as well leave the room and fetch whatever it is yourself
O The staff do not really speak English, so asking for things is usually unsuccessful
O Everything is very expensive... €2 for a tiny bottle of coca-cola...
O The food is of very poor quality; warm (never hot) bland; and very repetitive
O The Bath/Shower was appalling; the tub had ground in dirt and the showerhead was coming off of the wall
O An iron we paid €22 for blew the fuse in the room, and we had to sit in darkness for 30minutes before a technician came to fix it. They didn’t replace the iron or refund our money!
O The towels that were being replaced were dirty & old looking, also the bathroom facilities were the bare minimum.
In brief: I would NOT go here again, and if you want entertainment/clubs/fun - avoid this... definitely not worth the 4* rating.
Advice: Not ideal for young couples
Activities:
Good for: Beach
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- Date of Holiday:Mar 2009
- Board Basis:Half Board
- Tour Operator:Thomas Cook
" Fantastic !!! "
Submitted By: Bethannii123
My family and i stayed at the Barcelo las Margaritas last easter. The hotel was fantasticly well kept and the furnishings in the reception area were fab(computers and playstations so great for the kids).
We arrived in the hotel (that was clearly a great part of Playa Del Ingles) and we were very impressed by the layout and the lucid staff that were extremely helpful and granted to our questions and personal requirments. We checked in and at no time at all we were in our rooms however the room that we required ( for four occupants) had only three beds (which we were quite annoyed about as it was the middle of the night!)
The next day we experienced the fantastic canarian sunshine which was very hot and also the brilliant and unique bar, restaurant and pools. There was a well-equipped gym, both pool and snooker tables, 2 big pools and a couple smaller ones (preferably for babies and children), kids club that hosted many family orrientated activities, big sand pit for football and darts,etc, two bars that had very friendly staff, both serving food/snacks (burgers,chips), a great range of entertainment both in the evening and throughout the day, there was a briliant shop that sold souveniers etc and fantastic beauty and nail place where i had a great manicure!
The resort hosted a range of things, both night-life and bars, etc for famillies. The restaurants were great(although we didn't ever eat at one as we were half-board)
Overall, me and my family experienced a great family holiday and the weather was constantly positive throughout the week that i stayed there. I would reommend it to anyone !
We arrived in the hotel (that was clearly a great part of Playa Del Ingles) and we were very impressed by the layout and the lucid staff that were extremely helpful and granted to our questions and personal requirments. We checked in and at no time at all we were in our rooms however the room that we required ( for four occupants) had only three beds (which we were quite annoyed about as it was the middle of the night!)
The next day we experienced the fantastic canarian sunshine which was very hot and also the brilliant and unique bar, restaurant and pools. There was a well-equipped gym, both pool and snooker tables, 2 big pools and a couple smaller ones (preferably for babies and children), kids club that hosted many family orrientated activities, big sand pit for football and darts,etc, two bars that had very friendly staff, both serving food/snacks (burgers,chips), a great range of entertainment both in the evening and throughout the day, there was a briliant shop that sold souveniers etc and fantastic beauty and nail place where i had a great manicure!
The resort hosted a range of things, both night-life and bars, etc for famillies. The restaurants were great(although we didn't ever eat at one as we were half-board)
Overall, me and my family experienced a great family holiday and the weather was constantly positive throughout the week that i stayed there. I would reommend it to anyone !
Good for: Beach
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- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Booked Independently
" Beware "
Submitted By: nilnek
Booked a week H/B in march this year. Superb Hotel, very clean & no problem getting clean towels every day.Food excellant value. Now comes the BEWARE part.
Hotel had 90% German bookings, OK if you dont wish to talk any English or meet English people. Also stated that there was sat TV in every room. YES there was sat TV but the only programmes were either Spanish (No complaint there as its their country) and loads of GERMAN programmes. Only English was Sky News & BBC News which repeated every 15 minutes.
In regard to the resort, very nice but again they mainly caterred for Germans with again German TV. I did find an English Pub though after two days of looking.
So if you dont mind these points then you should enjoy the holiday
Hotel had 90% German bookings, OK if you dont wish to talk any English or meet English people. Also stated that there was sat TV in every room. YES there was sat TV but the only programmes were either Spanish (No complaint there as its their country) and loads of GERMAN programmes. Only English was Sky News & BBC News which repeated every 15 minutes.
In regard to the resort, very nice but again they mainly caterred for Germans with again German TV. I did find an English Pub though after two days of looking.
So if you dont mind these points then you should enjoy the holiday
Advice: See above comments
Activities: Maspalinos
Good for: Beach
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- Date of Holiday:Mar 2009
- Board Basis:Half Board
- Tour Operator:First Choice
" GREAT HOLIDAY! "
Submitted By: CLAREg
GREAT POINTS!Great holiday, lovely apartment, great food, good entertainment for children, very nice hotel, felt very warm and friendly pool area was lovely and going all inclusive was the best thing we did. Staff were very good! ANY PROBLEMS WE HAD AT THE START OF OUR HOLIDAY WERE RECTIFIED STRAIGHT AWAY! FEW TEETHING PROBLEMS!We arrived 2am 6 of us in total with a 2 year old and a 5 year old so we were all pretty tired. When we got to our rooms we went into what we thought was our room but someone was sleeping in the bed so we crept out very quickly! slightly confused? then realised that it was the wrong room but our security card still worked in the door? The other family we were with went into there room to find that it had not been cleaned. We finally found our room but no cot? even though we had requested one. We finally settled down for the night dissappointed about the view from the balcony and the confusing start to the holiday. We got up and started our holiday by explaining our problems to the reception, they rectified the problems straight away and gave us the room for an extra day as we had a late check out! WE WOULD GO BACK AGAIN!
Advice: GREAT IF YOU ARE GAY! LOVELY BEACHES!
Activities: WE WERE HAPPY TO STAY AROUND THE HOTEL AS TOO HOT TO GO SIGHT SEEING WITH A 2 YEAR OLD!
Good for: Beach
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- Date of Holiday:Jun 2007
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
" Great Hotel "
Submitted By: lebigmec
We have just returned from one week in this complex. I honestly couldn't fault a single thing about it. The staff were excellent & always very friendly. The rooms are well equipped & very clean. The facilities are great. All in all, I would totally recommend this place & we would definitely stay here agin without a second's hesitation.
Advice: Great resort if you're Gay.
Activities: El Toro Grill is great, in The Yumbo Centre.
Good for: Beach
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- Date of Holiday:Dec 2008
- Board Basis:Self Catering
- Tour Operator:First Choice
" Oh Dear! "
Submitted By: cjmitchell172@ntlworld.com
Yes it was a late booking however I thought we wee going to a 4 star hotel that boasted plenty to do, with great entertainment and Vegetarians catered for.
Travelling with a small child and 2 other grown ups, there was absolutely nothing to entertain the little girl. Terrible animation team and their attempt at the River Dance was to painful to watch. All I caould think was that everything stopped once September has finished. The rooms although spacious were decorated circa 1970 - there is mo way that this is a 4 star hotel by usual standards.
Cleaners friendly but restaurant staff (except for those in charge) very rude and even told us to hurry up eating as they wanted to close. Dont be fooled by 'extensive menu' for vegetarians as this tends to be the same every night and comprises of some quite strange salad comcoctions.
The all inclusive closed each day at 10 minutes before the printed times and the pools didn't look particularly clean. Gym completeley broken down with nobody inside to supervise
Travelling with a small child and 2 other grown ups, there was absolutely nothing to entertain the little girl. Terrible animation team and their attempt at the River Dance was to painful to watch. All I caould think was that everything stopped once September has finished. The rooms although spacious were decorated circa 1970 - there is mo way that this is a 4 star hotel by usual standards.
Cleaners friendly but restaurant staff (except for those in charge) very rude and even told us to hurry up eating as they wanted to close. Dont be fooled by 'extensive menu' for vegetarians as this tends to be the same every night and comprises of some quite strange salad comcoctions.
The all inclusive closed each day at 10 minutes before the printed times and the pools didn't look particularly clean. Gym completeley broken down with nobody inside to supervise
Advice: ine if you intend to spend the whole time elsewhere
Activities: The beach is lovely and if you go off track, so are some of the Spanish restaurants
Good for: Beach
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- Date of Holiday:Nov 2008
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
" Mmmm not bad... "
Submitted By: lisa_1986
Have just returned from 2 weeks holiday at Las Margaritas and overall it was ok.
Good points:
Cleaners were superb. They came everyday without fail. My daughter always had a nap around the time that they were cleaning so they came back later. Everything in the room was spotless. I would say that if you are travelling with children and they need milk, make sure that you keep your room key in the machine because the fridge turns off therefore the milk gets warm.
The pool areas were quite clean and you could always get a sunbed. I would recommend using the sunbeds by the self catering apartments because the sun always shines there.
The staff was quite friendly once you got to know them. The reception staff were very helpful when we needed recommendations for places. The pool staff were lovely.
Daytime entertainment was good. My husband had fun doing activities such as volleyball and water polo. In the evenings you get awarded a t-shirt and certificate if you won.
Bad points:
The food was pretty bad. They had the same thing night after night and morning after morning. There was often the night before's dinner for breakfast. Things that were advertised on the special night's menu weren't available. Couldn't wait to get home to have something different. Also the restaurant staff were very slow at clearing plates. The entire time we were there the long trousers rule was enforced so be careful!
The entry system to the room was awful. It was very temperamental. My husband often had to get replacement cards which wasn't fun as we were on the 7th floor.
Transfers to the hotel were bad. If you go with Thomas Cook prepare to be the last ones dropped off so a 30min transfer turns into an hour which is not good with a 20month old!
The check-in at the hotel was bad. The staff couldn't cope with the amount of people checking-in and were unprepared. It took 40mins!
The balcony lights came on when it was pitch black. We often had the room's lamp on the balcony so we could see!
I've been to 2 Barcelo hotels now and I would say that they need to rethink which one is their flagship hotel! Overall we were disappointed and will not be returning.
Good points:
Cleaners were superb. They came everyday without fail. My daughter always had a nap around the time that they were cleaning so they came back later. Everything in the room was spotless. I would say that if you are travelling with children and they need milk, make sure that you keep your room key in the machine because the fridge turns off therefore the milk gets warm.
The pool areas were quite clean and you could always get a sunbed. I would recommend using the sunbeds by the self catering apartments because the sun always shines there.
The staff was quite friendly once you got to know them. The reception staff were very helpful when we needed recommendations for places. The pool staff were lovely.
Daytime entertainment was good. My husband had fun doing activities such as volleyball and water polo. In the evenings you get awarded a t-shirt and certificate if you won.
Bad points:
The food was pretty bad. They had the same thing night after night and morning after morning. There was often the night before's dinner for breakfast. Things that were advertised on the special night's menu weren't available. Couldn't wait to get home to have something different. Also the restaurant staff were very slow at clearing plates. The entire time we were there the long trousers rule was enforced so be careful!
The entry system to the room was awful. It was very temperamental. My husband often had to get replacement cards which wasn't fun as we were on the 7th floor.
Transfers to the hotel were bad. If you go with Thomas Cook prepare to be the last ones dropped off so a 30min transfer turns into an hour which is not good with a 20month old!
The check-in at the hotel was bad. The staff couldn't cope with the amount of people checking-in and were unprepared. It took 40mins!
The balcony lights came on when it was pitch black. We often had the room's lamp on the balcony so we could see!
I've been to 2 Barcelo hotels now and I would say that they need to rethink which one is their flagship hotel! Overall we were disappointed and will not be returning.
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- Date of Holiday:Oct 2008
- Board Basis:Half Board
- Tour Operator:Other - Please Specify
" What a great holiday, the 8 is for... "
Submitted By: Miss L Walsh
What a great holiday, the 8 is for the resort not hotel. Hotel is very clean and I am very fussy, always room by pool for sunbeds, though would go to smaller pool by apartments if don't have children. Snack bar by pool really good and cheap, though did notice those snacks weren't free for all inclusive. One big downside is that if have to check out of room at 12 and don't leave til much later only given a room to shower in for half and hour, despite being told by another member of staff in the morning of check out likely to be able to have the room. some staff weren't very helpful but on whole great. Playa de ingles odd ish set up, spread out over three different centres kasbah place to go in the night can get bit wild. Brilliant resturant is asaldo opposite Rui Flamingo complexs, Molly Molanes Irish bar in the plaza really good laugh. Overall would say the hotel made the holiday rather than the resort
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- Date of Holiday:Sep 2008
- Board Basis:Self Catering
- Tour Operator:First Choice
" very good accomodation very helpful... "
Submitted By: Mr R Duffield
very good accomodation very helpful staff all around may be speaking spanish does help a little. I do feel anoyed at people complaining of staff rudeness, afterall how rude is it to go to spain expecting people to speak english ?
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- Date of Holiday:Apr 2006
- Board Basis:Half Board
- Tour Operator:Broadway travel
" just returned from our... "
Submitted By: Mr M Bragg
just returned from our holiday.although we enjoyed it there are several points i would like to mention.our appartment was very clean and comfy,the maids and cleaners were friendly.most of the reception staff were rude and unhelpful mainly the ones in the appartment reception.the main pool area is too small for the size of the hotel and the other pool area is dirty.the pool water turns white cloths green.service at pool bars bad,always serve spainish people first.daytime activites for over eights very poor.could not get late check out room only got courtesy room for 30 minutes for 4 people to get ready
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- Date of Holiday:Aug 2008
- Board Basis:Bed & Breakfast
- Tour Operator:First Choice
" 2nd time at this hotel went last year... "
Submitted By: Mrs C Houlihan
2nd time at this hotel went last year in June, enjoyed myself yet again.
Entertainment..........
First time we went really enjoyed the entertainment, this time round we went out most nights as my husband kept saying we saw that last year or it was very similar..
Hotel staff.......
Reception i found polite both times, restaurant staff very nice sometimes it was a bit hard to tell them what drink i wanted as they couldnt understand me so ended up just getting it myself, they paid attention to my son which was nice, especially the girls at dinner at the till...
I dont know why they tell you that you have to wear long trousers as we never did both times round everyone just dresses up smart casual. The last night as we didnt have our room i went in with wet hair, my son and husband were wearing swim shorts and t shirt and nothing was said to them.
Room on leaving is a pain as you have to check out of room i think at 12 we did it after breakfast at 10 but then you have no where to get ready til when you book the spare room in evening, which isnt too much of a problem but when theres more than 2 of you and you only have 30 mins in there its a bit of a rush, but it was fine.
Beach isnt too far about 30 mins walk which we did a few times, there is a bus that goes there and taxis only cos 4 euros, we always went maspalomas lighthouse prfefer that beach and it was always 4 euros.
Our hotel room 2nd time was on 1st floor bit worried as tenerife i got things stollen from balcony but this hotel your above ground and i loved the view of the pool as i could see the sunbeds being put out...
Overall I like the hotel think i might try somewhere else next time though, but i would go back
Entertainment..........
First time we went really enjoyed the entertainment, this time round we went out most nights as my husband kept saying we saw that last year or it was very similar..
Hotel staff.......
Reception i found polite both times, restaurant staff very nice sometimes it was a bit hard to tell them what drink i wanted as they couldnt understand me so ended up just getting it myself, they paid attention to my son which was nice, especially the girls at dinner at the till...
I dont know why they tell you that you have to wear long trousers as we never did both times round everyone just dresses up smart casual. The last night as we didnt have our room i went in with wet hair, my son and husband were wearing swim shorts and t shirt and nothing was said to them.
Room on leaving is a pain as you have to check out of room i think at 12 we did it after breakfast at 10 but then you have no where to get ready til when you book the spare room in evening, which isnt too much of a problem but when theres more than 2 of you and you only have 30 mins in there its a bit of a rush, but it was fine.
Beach isnt too far about 30 mins walk which we did a few times, there is a bus that goes there and taxis only cos 4 euros, we always went maspalomas lighthouse prfefer that beach and it was always 4 euros.
Our hotel room 2nd time was on 1st floor bit worried as tenerife i got things stollen from balcony but this hotel your above ground and i loved the view of the pool as i could see the sunbeds being put out...
Overall I like the hotel think i might try somewhere else next time though, but i would go back
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- Date of Holiday:Aug 2008
- Board Basis:Half Board
- Tour Operator:First Choice
" I recently stayed at this hotel and... "
Submitted By: Mr JM Findlay
I recently stayed at this hotel and was less than impressed.
The hotel was, on the surface clean, the reception was quite impressive and the staff at reception both friendly and very efficient giving a good first impression. However the staff elsewhere, namely the bars and snack bars were unfriendly and unhelpful - questioning the drinks requested on the all-inclusive package. The facilities were basic and the entertainment questionable.
In view of this, I do not feel that it should be classed as a 4* resort, everything about it is just about adequate. I'm unsure how this resort can be noted as the company's flagship hotel!?!
In general, this hotel should be rated, at most, 3* (and that is being generous) This hotel is not yet ready to deal with the requirements and expectations of all inclusive.
A tip for those already booked to go away, there is a small pool located in the kids club area which was great for young families. However despite being a hotel suitable for families, there are no baby change facilities located on the complex.
The hotel was, on the surface clean, the reception was quite impressive and the staff at reception both friendly and very efficient giving a good first impression. However the staff elsewhere, namely the bars and snack bars were unfriendly and unhelpful - questioning the drinks requested on the all-inclusive package. The facilities were basic and the entertainment questionable.
In view of this, I do not feel that it should be classed as a 4* resort, everything about it is just about adequate. I'm unsure how this resort can be noted as the company's flagship hotel!?!
In general, this hotel should be rated, at most, 3* (and that is being generous) This hotel is not yet ready to deal with the requirements and expectations of all inclusive.
A tip for those already booked to go away, there is a small pool located in the kids club area which was great for young families. However despite being a hotel suitable for families, there are no baby change facilities located on the complex.
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- Date of Holiday:Jul 2008
- Board Basis:All Inclusive
- Tour Operator:First Choice
" This is the first time I have felt... "
Submitted By: Mr S Hill
This is the first time I have felt the need to place a comment on any holiday I have taken.
Reception :-
On the odd occasion I needed the help & guidance of the reception staff I found them to be extremely rude bordering on ignorant. Just one example of this was when I asked if I could extend my room on the day we were leaving as we had a late flight home on that Saturday night, all I got back was laughter and no explanation just a grunt “were full” ( not helpful and not cleaver )
Dining room staff :-
Again rude and unhelpful, we put this down to the fact they were run off their feet due to lack of staff. Also be aware if you go half board no drinks are supplied with your evening meal not even water, you can buy them however at extortionate prices.
The food however was spot on something for everyone and a wide choice.
Room:-
Clean and tidy.
Location:-
We were told the beach was a 10 minuet walk, 30 minuets minimum whoever the bus service is frequent enough.
Overall I was disappointed with the hotel and staff and would NOT recommend it.
Reception :-
On the odd occasion I needed the help & guidance of the reception staff I found them to be extremely rude bordering on ignorant. Just one example of this was when I asked if I could extend my room on the day we were leaving as we had a late flight home on that Saturday night, all I got back was laughter and no explanation just a grunt “were full” ( not helpful and not cleaver )
Dining room staff :-
Again rude and unhelpful, we put this down to the fact they were run off their feet due to lack of staff. Also be aware if you go half board no drinks are supplied with your evening meal not even water, you can buy them however at extortionate prices.
The food however was spot on something for everyone and a wide choice.
Room:-
Clean and tidy.
Location:-
We were told the beach was a 10 minuet walk, 30 minuets minimum whoever the bus service is frequent enough.
Overall I was disappointed with the hotel and staff and would NOT recommend it.
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- Date of Holiday:Jul 2008
- Board Basis:Half Board
- Tour Operator:Thomas Cook
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