Apartments and Studios Roc Illetas Playa

OK so we weren't expecting great things when we booked, you do get what you pay for after all. We arrived after midnight all very tired our children 3 and 5 desperate to get to bed. Yes the apartments were over the road but it was one way traffic and not very busy so this was not a problem at all. The room was pretty basic but hey the main reason we booked here was because of the air conditioning and yes it worked perfectly and there was a ceiling fan.
The bunk beds for the children would have been fine but the top bunk was over 5' with no safety guard. None of us were going to sleep up there! So the 2 children very tired and not happy had to share a bed. Our beds were very hard and uncomfortable if you can call them beds they were actually a sofa bed.
The next day we had to ask twice for a safety rail and when it did eventually turn up it only cleared the mattress by about 2 inches!
Hotel food on the other hand was excellent always plenty to choose from and we all managed to find lots of things we liked and never went hungry.
Pool area needed updating a few tiles were missing and some of the steps were broken but it didn't stop the children enjoying themselves. The pool went very deep very quickly.
The setting was lovely and the views were to be unrivalled.
Hotel staff were very friendly and helpful and there was entertain 3 nights out of the 7 we were there.
There was a bus stop right outside the hotel which went all the way to Palma and very cheap too. We found we could walk to Cala Mayor for a different beach. The beach in Illetas was lovely but tended to be crowded.
Illetas was very small only a couple of shops and a few bars and restaurants. The bars around the beach at night were very modern and romantic.
Would we go back? No - it's a big world out there.

We booked this hotel with flexible trips through Thomas Cook TV arrived with a baby and a child at 7.30pm to be told they were double booked with a shrug of the shoulders as if that would be sufficient !!!
Reception staff said we could stay at their sister apartments for two days in Palma Nova then return to them as they would have space then, they then had the cheek to say the apartments we were going to was much better than theirs and more suitable for our children.
When we phoned our contact at Flexible trips we were directed to a middle man company that deal with complaints (what does that tell you!!)
We then had to arrange our own transport to Palma Nova from Illetas a taxi without a baby car seat, which is only available in a taxi if it is taken from the airport.
I would not risk my child’s life or break the law in Scotland by having him sit on my knee, but it seems the only option unless we wanted to sleep on the streets.
After we arrange a taxi we went to Palma Nova Roc Apartments and were given a room and told we would be going back as they had no room left if we wanted to stay any longer? The apartment we were given was full of personal photographs of someone’s grandchildren and we had the feeling we should not be there.
After two days we were told we could stay and move to another apartment in the block or go to Roc Illetas Apartments.
We then had the decision to return to someplace unsuitable for children (as stated by reception) or just unpack and enjoy the rest of our week. We decided to stay as the oldest had made friends and enjoyed the entertainment.
I will not be booking with Flexible trips ever again the company that promises “the up market wide range of facilities in a chilled and relaxed environment with the bottom line being that Flexible trips can get you, give you and guarantee you anything and everything you could ever want on the beautiful island of Mallorca” or then again maybe not, you decide.

Whilst the resort of Illetas is superb the hotel we stayed in was below standard. On arrival we was arrived we were staying in the building across the road from the hotel. The room was below 3 star standard. The double bed was actually 2 x single sofa beds pushed together.
The mattress was none existent and it felt like you was sleeping on a board. We were fortunate enough to have bunk beds in our room to use the mattresses from. It became clear that if you were English then you were sent to this building as the views were of a brick wall. No complaints about the staff as they do their utmost to help you.
The bar staff were entertaining and made sure you were well topped up!. The location of the hotel is excellent for a quiet relaxing holiday - just a shame the rooms weren’t.