Grampian Hotel

Glad you upgraded to an executive room, the hotel is going through a two phase refurbishment and your original booking was confirmed for the 2nd floor. The leak in the ceiling is sadly something that we cant anticipate, particularly when it is no fault of the management team! We do try hard to please and price all our products competitively, although I do appreciate that this is a matter of personal taste and judgement. Our web site will be live in a week or so and hopfully the pictures of the rooms will give travellers a better insight into what we have to offer. If we can tempt you to come back then please contact the management directly and we will see if your unfortunate unasatisfactory experience, can be bettered with a little pampering from us!!

Glad that the whole experience was enjoyable. The menu has only just changed this week so your feedback on the food is greatly appreciated. The city has just announced a substantial investment in the whole infrastructure around the hotel and the Green area. There will be a considerable upgrading of buildings, lighting, and a new 34 executive apartment development behind the hotel started this month. The hotel will be the centre of Aberdeen's most historic area in the city and we look forward to it!

So sorry that your experience was a bad one after so much positive coverage in the press it is really disappointing. It's a shame you hadn't mentioned any of this to your waiter/waitress when problems arised or when you paid, as we could have attempted to rectify the issues there and then. if you are contacting the hotel then perhaps we can speak to you then, as I have no contact information.

I am sorry that your experience at Carmelite was not a good one, particularly as we had only just reopened after a 12 month refurbishment. The check in procedure and charging for your cup of coffee was unfortunate. The parking on street is free overnight, and you can feed the meter the previous evening for the following day .There are two multi storey car parks within a 1 minute drive from the hotel! There were a number of snagging issues with the in room services, phones and plasma's and it would appear that you experienced the lot!! The free wi-fi is available in most areas however there are five walls over a metre thick that cause signal problems, this is now backed up in room with a hard wire internet connection which is also free. We have had fabulous reviews in the press about our restaurant and again I'm sorry that your experience was not to your expectation. We would love to change your opinion about Carmelite as we do not have any pretences about what we are. If you are coming back into the city centre of Aberdeen then why not drop in and ask for David or Elaine and let us demonstrate what we are doing day in day out to impress all of our private and business clientele. Richard.

Carmelite was opened in May 2006. This review relates to the previous owners. Richard