ClubHotel Riu Tequila
, Playa Del Carmen
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ClubHotel Riu Tequila reviews
- Board Basis:All Inclusive
- Tour Operator:Thomson
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2 readers found this review helpful
We have just returned from Tequila for the fourth time. The service in the hotel is very good and the location delightful.The beach might be some distance for disabled but a golf buggy serice is provided. The room and amenities are very good, basic but good.We enjoy the general atmosphere, the helpful staff,the lovely grounds and the fab beach. Dislikes, none.The weather in November is also amajor plus.Also the all inclusive is excellent value.
- Holiday Date:Nov 2011
- Good For: Beach
- Board Basis:All Inclusive
- Tour Operator:First Choice
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9 readers found this review helpful
Reading reviews and speaking to people that have visited Playa Del Carmen it sounded out of this world and Clubhotel Riu Tequila did not disappoint. We were grateful of being able to use the facilities at the 2 Riu hotels on the beach but Tequila was the best and the free WiFi in the hotel lobby was an unexpected bonus. Our only concern before leaving was whether the weather was going to be too hot and how we would cope with the long flight. The flight was extremely long and the jet lag did take a few days to wear off, but the seat was comfortable with plenty of leg room, there was plenty to entertain us on the plane and it was worth it once we had recovered. It was extremely warm and high factor sun lotion was needed, but because the resort (Playacar) is so well thought out, it wasn't unbearable. There was shade from palm trees everywhere we went within Playacar and the air conditioning kept the room at a bearable temperature too. We found it too hot to sunbathe around the pool area, however there is plenty of shade around the pool if you don't want to sun bathe. We chose to sunbathe at the beach instead where there was a bit of a warm breeze. We never had trouble finding a sun bed on the beach or around the pool on the few days we did stay around the pool and we generally didn't head down there until around 11am. The pool bar was very close to the beach, so popping there for a drink regularly was no hassle and kept us nice and refreshed all day. The sea amazing, it was so warm it was just like walking in to a bath and the all inclusive water sports were great fun. The rooms were well kept, clean and nicely decorated. Everywhere in the hotel was clean, comfortable and well decorated. The people and staff were extremely friendly and helpful. The pool area is lovely and the swim up bar was great. The food was lovely and there was plenty of variety in the restaurants, snack bar and drinks bar. The 3 speciality restaurants (Asian, Steak and Mexican) were fantastic and we never had trouble booking in, even when we left it until 9.30am to book. We chose to go on a couple of day trips, one of them was the Speed boat Jungle tour from Cancun, which was one of the highlights of the whole holiday, it was fantastic. After driving our own speedboat to a reef we snorkelled there for around 40 mins and saw some absolutely amazing sights, thousands of fish in every shape, size and colour you can imagine. There are other places around the world that we want to see first but we had such a great time that we will definitely go back.
- Holiday Date:May 2011
- Good For: Beach
- Board Basis:All Inclusive
- Tour Operator:Thomson
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6 readers found this review helpful
this really is a fab hotel and a great holiday.ignore any bad reviews go and see for yourself.i The wife and i are about to go for our third time.we fly from BHX which is about 11 hours which can be a drag but well woth it when you get there.food isgreat with loads of choices from burgers to steaks.To see a great video i made on last trip please visit youtube and search for johnwood0804 and please excuse my shaky video camera work but please belie3ve me when i say you will have a great time
- Holiday Date:Apr 2010
- Advice: take insect repelkant
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
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1 reader found this review helpful
I have been to Mexico several times & stopped in a lesser star rated hotel though I wouldn't have said they were & although it was clean & lovely settings the food & the service was a big let down.
The food was mainly the same everyday, who wants burgers & pizza every lunch time, yes the fresh fruit was nice but the juice's were either watered down or not fresh juice more diluted. We got better service in the main dining room than in the ala carte. The best bar men were Arsenio & his guys & they made sure our glasses never ran dry but other then that the service & food.
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
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7 readers found this review helpful
Having stayed in Riu hotels in the past I hoped the Tequila would live up their great reputation.We were not disappointed, the hotel, it's grounds and amenities are nothing short of superb.Every member of staff without exception, were a delight and contributed to a wonderful stay.Will we go back? you bet,with the refurbishment due to be complete shortly I'am 2009 will be even better.
- Holiday Date:May 2008
- Good For: Beach
- Board Basis:All Inclusive
- Tour Operator:Thomson
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5 readers found this review helpful
This was the best holiday of my life.. the food the people and the room!!
no where could beat this place as it has it all, a bit of something for everyone the sports bar the pool bar the inside bar, there were plenty of games and activitys lead by the best holiday reps in the world, there friendly and do not bug you if you say no. over all would love to go back and am looking at bookin now for october next year... if theres one place in the world to go.. i would say mexico!!
- Board Basis:All Inclusive
- Tour Operator:Thomson
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3 readers found this review helpful
Where do I begin! What an amazing holiday, will 100% return here. This is what an AI holiday should be. EVERYTHING was included in the price, from food to towels and cocktails to icecream on tap. Staff here made our holiday. They involved us so much and there were sports and entertainment n all day, as well as different night time entertainment every night for 14 nights. There's also a night club! I really don't have any complaints. The beach is starting to erode, but this does not effect your trip to the beach, it is still well maintained. Although it is an hour from Cancun, it is very cheap to get the bus there and we got a taxi back for next to nothing. We are looking to return next year.
- Board Basis:All Inclusive
- Tour Operator:Thomson
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1 reader found this review helpful
this is the best holiday i have ever been on, i come for 2 weeks with my family rroms where very comfortable, we didnt see a drop of rain, everything was perfect the entertainment team where amazing giving you entertainment all throughout the day, everyone as favourites our's was Tony he's getting married to my daughter, but if you are planning on going to riu tequilla you will love every minuet of it and you wont want to come home it is truley amazing, it wa my daughters birthday while we where there they put out balloons, birthday cake banners and they even sang happy birthday to her in spanish, i would just like to say whoever dosent like this holiday there is something wrong with you becayse everyday is amazin even the beach there is plenty of things for the family to do, you can go in the sea and feed the fish bread and they eat out of yoyr hand, all swimming around your feet we went to swim with dolphins and it is really like living the dream come true hope you go and everything goes well for you ... you can even get all day drinks in the swim up bar and you can watch your favourtie sports teams in the sports bar on plasma television and you can have full access to the computers and internet for just a couple of dollers.
- Board Basis:All Inclusive
- Tour Operator:Thomson
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Me and my boyfriend went here for to weeks in early March. it was a brilliant holiday, and a very good resort. The weather was brilliant, although the night we landed it was raining but this has stopped within a couple of hours and we never saw this again. The rooms was very big and clean, and you had 2 king size beds pushed together. The food did get very repetitive after about a week and i was craving fruit and vegetables when i got home. Although you could book for the Steakhouse and Mexican restaurants there was a long queue to book this, and to ensure you actually got a table you had to get up at about 6am. We only managed to book the mexican restaurant once during our stay disappoitedly. I agree that there are not nearly enough sun loungers for al the guests. You would walk past the pool early in the morning and see sunloungers had already had a towel over them and reserved. I much preferrred the beach to the pool area. We did have to get up slightly earlier to reserve a lounger but this didnt bother us that much. It did get busier the second week we were there as it was spring break but we didnt expereince any problems because of this. the entertainemnt area in the complex was quite small & there were never any seats available, or if they were they were right at the back and you couldnt see anything. The club they had as well was extremely small so we gave it a miss.
Overall we really enjoyed the holiday and would recommend it to anyone.
- Board Basis:All Inclusive
- Tour Operator:Thomson
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This was great holiday! The resort was really good , and the things for the kids to do was great. Overall the best holiday Ive had.
- Board Basis:All Inclusive
- Tour Operator:Thomson
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2 readers found this review helpful
My Husband amd I stayed at the Riu Tequila for 1 week in April and had a fantastic time.
The Thomson flights were very good - lots of leg room and good entertainment
All the staff at the hotel are incredibly friendly from the cleaners and gardeners to bar staff and management.
The food was excellent, there is a massive choice at breakfast, lunch was always very good with food being cooked while you waited (loads of salads, king prawns, steak, fish, pizza, veggies, puddings, ice cream - you name it) Dinner was also very good and there were a choice of 3 restauarants (although you did have to be up pretty early to bookthem - 7.00am). The choice in the evening was even better than lunch time with something for all tastes.
The rooms are spacious and we found them very clean - the cleaners came everyday. the free minibar is good aswell with bottles of Corona, Pepsi, 7UP etc and also optics with vodka, rum, tequila etc..
The pool areas was nice and there is always someone around cleaning the flower beds, or sweeping paths. We always managed to get a bed and we weren't round the pool at 7.00am.
Overall this was the best holidays I've ever had, we usually travel to the Med and this has spoilt us - we have already booked to go back next year. I have read the response from the lady that also travelled in April 08 and can't believe her comments but I guess everyone wants something different from a holiday, but if you want a holiday with good food and drink, a relaxed atmosphere where you can do as much or little as you want, with friendly staff then don't hesitate to book this hotel.
The entertainment team worked very hard all day, keeping and adults and children entertained and the shows at night were always good.
- Board Basis:All Inclusive
- Tour Operator:Thomson
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- Bar/lounge
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1 reader found this review helpful
My wife and I have just this minute returned from a week at the Riu Tequila for which we paid Thomsons several thousand pounds and had been looking forward to for months. Despite not having eaten or slept in the past 24 hours, I am so livid with the disgusting service levels that we have received and the complacency of the Thomson and Riu staff on site that writing this review takes precedence over any kind of recovery from the journey.
In brief summary:
- 'Guests' were required to rise before 07:00 in order to queue in competition with other customers for tickets to the Steack House (sic; not wishing to pun, this is nonetheless an accurate description), Chinese and Mexican restaurants. Failure to get into line early enough, condemned the unwary to the buffet style restaurant which featured items such as burger and hot dog alongside other congealing dishes, each less appetising than the last.
- The food was revolting and un-hygienically prepared. In evidence of this, we have both spent much of the week suffering with severe stomach upsets (and still are). My wife had been concerned that an ‘All Inclusive’ destination might be bad for her waistline. She needn’t have worried on that score. In that one week, she lost several pounds.
- On complaining to the Riu ‘Sub-Director’ about the early morning dinner queue system, my wife and I were both told separately that she ‘did not care’ and that we should go right ahead and complain to Thomson. On complaining to Thomson, we received a similarly uninterested response. Only after remonstrating vociferously did the Rep push some pre-booked meal tickets under our door, without a note or any kind of courtesy.
seafood, the food looked remarkably like any other evening in that location, including fish fingers, chicken fingers and the obligatory grated carrot that we saw in every single venue. We had by that time resigned ourselves to giving up with making complaints locally and saving our thoughts for our return to the UK, but that night we felt obliged to raise concerns, because the restaurant caught fire. Now, the local management assured us that the billowing acrid electrical smoke that filled perhaps a quarter of the large room wasn’t a fire and they were adamant that the reason why no smoke detectors or alarms were needed in the room was because ‘the ceilings were too high’. However, they obviously felt some degree of shame as they attempted to stop me from photographing the ‘little accident’ (later agreed to have been quite a bad accident). No police nor firemen were summoned. Instead the hotel Director and her staff got the ‘not fire’ under control and then ushered in the next 1,000 people to their sitting, without of course telling them what had just taken place or, it would appear, making any kind of report of the threat to their guests' health and safety.
So to conclude, both firms are a disgrace and we want our money back.