Moroccan House Hotel

2 readers found this review helpful

The hotel is beautifully decorated, and the Reception staff are generally very helpful, but that's all I can say in it's favour. My wife and I stayed there from 7 January until yesterday (4 February) 2009. We've had better breakfasts, but the worse thing was that they serve breakfast on the roof terrace, which is far too cold in the mornings (let alone when it rains) at this time of year. There is a Beber "tent", but you can't always get a seat in there. Pepople were eating breakfast in sweaters, coats,jackets, even gloves! Charming! The hotel has a restaurant, so why the hell can't they serve breakfast in there??? Eighty percent of the crockery was either chipped or cracked (or both), and some of the cutlery wasn't clean. There are blurbs all over the hotel to the effect that the mamagement are concerned with the comfort of their guests, so why make their breakfasts so uncomfortable?
The chambermaid that we had was not to be trusted: my spectacles dissapeared one day, they were in the room when she came to clean it, and were gone after she left. I complained to Reception and the maid came back to our room, disclaimed all knowledge of the glasses, and opened drawers etc. Personal items were moved and/or hidden on a fairly regular basis after that. A week later, the glasses "reappeared" on a wardrobe shelf where I would never have put them. Our bedside rugs dissappeared after about a week, and we never saw them again. On two days our room was not cleaned, nor beds changed, at all. My wife wanted to change some Sterling for Dirhams; when she asked the girl at Reception, she was told that it wasn't possible there, despite a large notice on the wall by the counter, saying "Change" in various languages.
The website is misleading: there is no indoor swimming pool, the pool is outside, and unheated at low season. There are sunloungers by the pool, but the high surrounding wall means that no sun reaches it at this time of year, the alternative being the uncomfortable metal chairs on the roof terrace.
There is no bar at the hotel, nor any Internet access. No alcohol is available in the (expensive) restaurant. The website advertises the room as having a minibar, we had to pay a hiring fee for ours to be unlocked when we arrived. There are three different categories of rooms here, we were unaware of that (ours was Standard). We stayed in Room 34.
I would give this hotel 3/10, and that's for the decor, and the helpful attitude of the majority of the Reception staff.
John & Pam Croker