Zalagh Parc Palace Hotel

Our tour party was booked into the Menzeh Zalagh hotel but we were informed that we had been given an upgrade and arrived at the Zaragh Parc Palace. We stayed there for two nights. The first impressions were good with a very grand reception area that gives the right impression expected for a 5 star hotel. However the so called “cordial reception mirroring the legendary Moroccan hospitality” (as advertised on the website) was missing. The reception staff, who were in short supply, were not a bit interested in giving any sort of service whatsoever. They had no maps of Fez and, when asked to point out where the hotel was on a picture of the area on display in the reception, they did not know.
Although the hotel advertises all rooms have a balcony, ours did not along with about 30 others.
They also state that “All the Rooms and Suites are roomy, arranged with grace and enjoy modern comfort. Each one is decorated with a personalized style.” I am not quite sure what grace and personal style means but the room was drab and lacked any person touch. The mini bar was just an empty fridge.
Again the website states the hotel is situated “in the heart of the most oldest imperial city of Morocco, a few minutes from the Medina” – it was a good mile and half, 10 minutes driving.
Out of 9 lifts in the hotel, only 3 were working and many of the lights in the corridors and public areas had been switched off.
The food in the restaurant was presentable but not that expected of “5 stars”.
When I reported a defective shower head in my room, the service staff came and changed the shower head. I was impressed with the efficiency, but when I came to use it, the cardboard that they used to wedge it in place fell off!!!
Overall - a hotel not worth the 5 Stars and a website that greatly exaggerates.