Holiday Village Turkey Sarigerme

We had probably one of our best holidays here. Admittedly some of the facilities that had been advertised weren’t available but the few that weren’t we wouldn’t have used anyway.
Food was about as good as we could expect from Turkey. Nothing to write home about but kept us full. The kids made lots of friends here.
One downside, there was a few bits of maintenance going on round the hotel and at the one they were finishing next door. I think you expect some of this when you go to a brand new hotel. The staff were very friendly.
My biggest problem with this hotel was the kind of people it was attracting. The majority of them fell into one of the following categories moaners, wingers, rude or compo hunting. There was a fantastic holiday to be had if you just got on with it. Some people just seem to like to spoil their own holiday by looking for things that are bad...well good luck to them but they’re only going to get bitter and twisted. And to make matters worse, they were doing all of this in front of their kids,...some role models there lol.
Anyway, like I said, the holiday was excellent, the hotel needed a lot of finishing touches but we are thinking of going back next year.

1 reader found this review helpful

My husband and I stayed at the Pegasus Palace from 27th June - 11th July 2005 staying at one of the Jacuzzi suites. We had a lovely room, clean and comfortable and on arrival all seemed good. Then we discovered the hairdryer did not work and we did not have a bathrobe and a pair of slippers as described in the brochure. The hairdryer was repaired and despite 8 requests to various members of staff (including First Choice reps) I received a robe after a week but never received the slippers.
The Jacuzzi suites should have been adults only, during our stay 2 of the suites in our block were let to families.
On the 2nd day of our holiday we attempted to find a sun lounger in order to lie by the pool outside the Jacuzzi suite.
We searched the whole complex at 8.30 am - only to find the brits had adopted the German attitude of getting up before dawn and placing towels on them. We were forced to buy airbeds after a few days at a cost of £20 to have somewhere to lie on in comfort. We mentioned this to one of the reps who told us that they had underestimated how many loungers were required and that they were expecting 450 more to be delivered soon - we never saw them. What we did see were people almost coming to blows over them as very irate people were removing towels from loungers as sometimes they were left unoccupied for hours on end.
We telephoned FC on 2 occasions re building work going on and were told there was none -this was a total load of lies as there were fences everywhere segregating areas and workmen working all night trying to get things finished in both the P.Palace and the P.Tropical, There was dust everywhere,
The entertainment for the children appeared good - but there was nothing at all for adults. The disco downstairs was never open (we were getting desperate) and although there was entertainment in the amphitheatre and the pool bar there was no way you could enjoy it due to the shocking behaviour of most of the kids and the total lack of supervision by their parents.
In the pool bar 6/7 nights a week they had an excellent duo by the name of Lyn and Larry. I fail to understand why the entertainment manager did not put them either in the disco for adults only or in the bar located at the edge of the beach. Most adults we spoke to agreed with us.
I think the last straw for us was that my husband had a very bad case of diarrhoea and violent stomach cramps, which curtailed the last week of our holiday to say the least. We spoke to several people who had the same problems - one who was eventually hospitalised in Marmaris (1!/2 hours away by taxi) and several children too.
We complained to the reps that we felt it was the food but they were not particularly interested even though I made it an official complaint. After 2 visits to the doctor resulting in 2 injections and a bill for £40 my husband was no better.
We arrived home in the Uk at 9.30 on 11th July and I took my husband straight to the doctor’s. He supplied a faeces sample, which showed that he was infected with SALMONELLA. I know he was infected at the P,Palace because we never left the complex or ate out anywhere else. He is still on the mend and has lost over 7lbs in weight and is still off from work.
We have had a visit from the local Environmental Health Officer who feels it could have been either the Chicken or scrambled eggs he ate. W have written to FC, The Dr at the hotel and the manager enclosing the relevant information and I would welcome any other stories from anyone else who had a problem like my husband.
With regard the complex itself, it could be a lovely place to stay if they get their act together - but F.C should have informed people about the building work and given people the opportunity to cancel - they were well aware that it was not finished.

My husband and my 2 children thoroughly enjoyed this holiday to Pegasos Palace. Fair enough it is a new hotel so therefore there were bound to be some teething problems but i found that a lot of people were just being petty.
The food was great with a large selection of hot and cold food available. The had a kids restaurant so the kids were never stuck for anything to eat. Any problems that you had if you reported them to the rep they tried there best to get them sorted. The only complaint that i had was that the beach was not up to standard but i was told by members of staff that this would be put right towards the end of the season.
People who have moaned about this holiday being over run with kids should get a life as it states in the first choice brochure that this hotel is a family place so therefore it obvious that kids are going to be all around. The reps who ran the kids clubs worked very hard making sure the kids were entertained from morning til night.

Went to Pegasos palace on the 22 June for two weeks. First impressions on the hotel were really nice and pools look brilliant.
Short lived, food was dreadful, most times cold same things nearly everyday. Had to get a taxi in to Sarigerme so we could get some decent food. Before going out we went into the travel agents as we had concerns about it not being finished they rang First Choice and was told everything was up and running apart from the Football pitch but would be complete by the time we got there.
Only cosmetic work to the Tropical. They laid hundreds of workmen next door at the Tropical working 24/7,outside hotel paths not finished dust everywhere, workshops right down the road. Pools children kept cutting feet due to tiles uneven. Handrail loose on B3/4 floor reported to the reps on loads of occasions and was still the same when we left on 4th July. Scaffolding in the mini disco, which was dangerous as children trying to climb on. Beach dirty and twigs and litter on, was not told it was a protected beach because of the turtles did not state this in the brochure. In the brochure it states children adventure playground and sand park where are these they isn’t. Cinema not open, adult disco not open. Can use both facilities at the Pegasos and the Tropical well we could not as the Tropical did not open until the 3rd July and then workmen still in the grounds finishing swimming pools and tiling of.
First Choice should of wrote to us and told us the truth and gave us a choice to swap to another holiday but they didn’t. This holiday cost me 2500 pounds and was the worst holiday I have ever had, was not worth the money. We complained to the reps nearly every day and asked to be moved only to get told it would cost us another 500 pound and we would have to get down graded to self catering and probably be a three star even though we had paid for a four star hotel all inclusive. When they got back to us they said it was proving difficult there isn’t much availability as we had five in our party. So we had to stay and bare it. Could not wait to get home.
When everything is finished and all building works gone form outside hotels and if food improves this holiday village may be ok but First Choice should not of opened these properties till 2006 because work has been rushed and you can tell. I am now seeking legal advice and been told First Choice as breached the contract.