More Traveller Reviews of Center Parcs Longleat Forest
Really disappointed
from Kathhw
I have been visiting Center Parcs at Longleat since it opened (about 12 years now!) and have always had a great time. The surroundings are beautiful and there's loads to do. This time however the experience was pretty appalling. We had booked a one bed executive villa as we wanted some nice accommodation. We arrived to a villa with the door wide open, ironing board in the middle of the room, bed not made properly, the previous occupants paperwork on the table, broken shower head, no toiletries (these are meant to be included with executive accommodation!) No kitchen welcome pack, no bin liners, bathroom bin not emptied, dirty teatowel left on the radiator and an ashtray full of cigarette butts and water left on our patio. It was disgusting. We did complain and the fixed our shower fairly promptly but we spent most of our first day finding these things and trying to get them sorted. For the prices they charge I find this totally unacceptable. I have complained via their website but am still waiting for a response.
You either love it or hate it
from TracyJerram
We have just returned from a mid week break in January, staying in a comfort villa costing us £219 which I think was pretty good value for money. The chalets are like kit houses, slotted together, so that you do not see or hear your neighbours, which was lovely. The views from the patio doors are very nice, seeing deer in the morning and a wide variety of birds. The chalet was very warm, comfortable and spotless. We knew by choosing the cheapest deal that we would be the furthest point away from the Plaza (swimming) but didn't mind. We took the bikes and two trailers for our 6 year old and 3 year old. We didn't find cycling around the site a problem. It took about 15 minutes to get from our chalet to the swimming complex. The land train took about the same. The lake is at the bottom of a very steep hill, nice coming down, but 1:20 coming up. However, we managed in lowest gear pulling the trailers&children. Centre Parcs is so called aimed at the family market, however, because everything is so expensive to do £6.00 for 30 mins in a pedalo etc, there isn't much left to do if you didn't want to spend hundreds of pounds. There aren't any flat open spaces, where you could play with your children (tennis, football etc) without paying for a court somewhere. There also weren't any footpaths through the forest for a nice walk. You had to stick to the cycle paths, which we had cycled again and again and when we did venture down over the back of our chalet you were faced with a wire fence and then couldn't break through the chalets to get back to the road. Our children loved the swimming pool complex, but it was tired looking, busy and packed full of people eating overlooking you. The whole plaza reminded me of an airport shopping area/theme park/food mall, with fake bamboo and tarzan ropes, leaves and plants. The restaurants didn't entice me in and we stuck to self catering. The minimarket did stock a good selection of food etc and wasn't expensive. Down in the valley by the lake is a huge sports bar, full of pool tables, big screens and the bowling alley with complementary bamboo/leaves etc. This appeared to be the main haunt of everyone who could't afford the zip wires etc. The whole experience I found was peaceful if not like something from The Prisoner. With fake lakes, bolders, electric/boiler houses made to look like jungle houses it just wasn't my cup of tea, however I have many friends that just can't get enough of it. However, our sum spend for the week was a grand total of £22.00! We are returning next year, because we managed to get the same deal for £211 but that will be our last.
Surprisingly enjoyable
from Herefordshire
This was our first visit to center parcs and I must say we were not really looking forward to it, less so after reading some of the reviews on the accomodation at Longleat Forest. We had an excellent offer on the accomodation by using a promotional code, this reduced the price by over £100 - too good to miss. Check-in is really well organised, and staff are very friendly and helpful through out the site. You can get onsite from 10am and use all the facilities except for the pool. The pool is available after 2pm and you get into your accomodation at 3pm. A large queue forms to get through the barrier at about 2.30pm but this quickly disperses. The villa's look like portacabins from the outside, (we were in the cheapest one - comfort villa) however once inside it was spotlessly clean, very well equiped, beds all made up for you, a starter pack of bin bags, toilet rolls, dish clothe and teatowel. The villa is heated by gas central heating and there is a large ladder towel rail in the bathroom and big radiators in the living room, this means that towels and swimming gear dry really quickly, we didn't need to use the laundry at all whilst there. We pre-booked one activity but managed to get 4 spaces at the aqua suna & a babysitter for the first night there without pre booking. Would recommend pre booking things like fondue evening & party on the park etc. Had two very good meals, one at the indian and one at the italian. Both cost around £70 for family of 4, 3 courses with drinks. The accomodation needs to be vacated by 10am on morning of departure so we pre booked breakfast at Grand Cafe which meant last day was very relaxed, you are then free to use all the facilities for the rest of the day. Although not the type of holiday we would normally take, it has been a enjoyable 5 days which we would repeat again if we get a similar special price.
Where better to relax?
from PhilHuff
This was our first visit to Center Parcs and, for four nights accommodation, the prices weren't quite as bad as I feared they may have been. First impressions were good, with an efficient drive-through check-in system making life easy. Once parked up, you're free to mill about the site and use the facilities, although you can't access your room until later in the afternoon. The surroundings at this site were superb - our 'Executive VIP' villa felt secluded, despite there being hundreds of them, and not once was there any noise from other nearby villas. The villa itself was spacious yet cosy, well equipped, clean and had a nice open fire. The décor was a tad dated, but wasn't unpleasant. The lounge opened up right onto a patio, with trees and a small lake, complete with abundant wildlife, just beyond - sitting there one evening, barbecue on and wine flowing, was glorious. The site as a whole was beautiful, with huge undulations, a vast array of tree species, tame(ish) wildlife and plenty of hidden areas to explore. We obviously hit the time of year just right, as there weren't that many children around, so the pool area was fairly quiet and this 30 year old kid got to play on the water slides for hours on end without fear of injuring anyone else. Restaurants varied, from a fast food place (burger and chips for about £4, which we didn't try) to a very good French restaurant which we did try (the whole meal, including drinks, cost about £125), with others in between, such as a pancake house, Indian, pizza place and sports bar, amongst others. The villas have their own well equipped kitchen, so you can avoid that and self-cater. There is a small on-site supermarket, where prices are slightly higher than usual, but nothing too extravagant. It all sounds good so far, but… apart from the pool area, everything costs extra, and costs a lot. Want to go down a zip wire, just once? £9, please. Fancy sitting in a bird hide (or, more accurately, shed) for an hour? An astonishing £12! The list goes on - if you've got a family, it's going to be a very expensive trip. That said, there's some worthwhile extras to spend your money on. A tour of the facility with a park ranger is informative, educational and entertaining, although the hills are frequent and steep. Bike hire is (nearly) essential, and very good value, while you can't put a price on the tranquility. If you just want to go there, kick back and relax a little, I can't recommend it highly enough.
nice winter break
from caldey
This was our 5th visit to centreparc, this time we decided to have a two storey executive villa, near to the plaza (swimming complex), we booked it on our departure last year, so knew which villa we were having. (It is worth paying around £20 to pick your villa number, as some villas are rather remote) A group of friends came too, in total we took up 5 villa,s being around 30 people in all. We went for a full week from friday to friday. We all had a great ime. A few people complained about their villas not being as clean as they should have been, but in centre parcs defence, when a complaint was lodged, it was immediately addressed and sorted out. So my advice is dont just moan, complain to the people in charge.
You will get saddle sore but it's worth it
from Phantasialandfan
We visited Centerparcs at Longleat in Wiltshire last weekend with our 2 sons and had a brilliant time. We were lucky with the weather which I'm sure made a huge difference. We had the bog-standard villa accommodation with 3 bedrooms and it was great. We hired bikes when we got there but you can take your own - absolutely make sure you lock them up! The restaurants and drinks are expensive but you can self cater completely if you wish. The indoor swimming complex is fantastic. There is so much to do that you certainly need at least 3 days. Our sons did a challenge course and high rope walking and zip wire. We played table tennis, bowling, boule, snooker, pool, badminton, crazy golf and there is much much more on offer. No cars - you must cycle or walk everywhere - fine downhill but there's lots of uphill too!! It's best to book everything in advance, including meals, especially at the weekend or during half terms etc. It's non-smoking everywhere except outside. Longleat safari park is very nearby for a visit and Salisbury cathedral is impressive on the route to Centerparcs. The whole experience was excellent and it's a safe family environment.
Still OK but standards falling
from 1028
We used to visit Center Parcs Longleat quite regularly but hadn't been for 3/4 years and judging by this experience standards are falling. While it remains a pleasant relaxing site and provides a good option for a UK autumn/winter break, unfortunately I was left with the impression that on the one hand cost cutting, and on the other adding more accomodation without similar extensions to facilities, has become more important than providing good value to visitors. The food in the restaurants is fine, we ate in five of them and it varied between ok and very good, and the prices are generally reasonable. The problem was that on each visit the service was dreadfully slow and there were always items on the menu that weren't available. The Plaza (pool) changing area is overcrowded and dirty - it appears to be simply too busy to keep it clean. The general maintenance is poor - peeling paint, and while we were there smelly drains. Although the villas don't look very attractive from the outside we always found that perfectly ok for this type of break. On this occasion we stayed in one of the Executive Apartments which was disappointing. Very cramped, poorly equipped kitchen and generally "tired" decor. I have always been of the view that Center parcs isn't cheap, but it does what it does very well. On this occasion it was well below expectation.
Fab weekend
from MarriedMumof2
thoroughly enjoyed our third trip to CP and can;t wait to go back. Pool is fabulous. Our two small children loved it. We used the spa facilities and the children were well looked after in the creche for 2 hours. Top tip - the land train doesn't start until 6pm ish on the first evening so if you drive back to the car park, and your villa is a long way from the entrance, you'll have a long walk or cycle, unless like us you delay returning the car till the land train starts! Restaurants are good, if a little pricey, but what I like is the fact that the children are well catered for and the changing facilities are excellent.
Not great for young toddlers - better for older families
from kerriem
We stayed in Center parcs Longleat for a 4 day mid week break in middle of September. Unfortunately we tried to arrive at the accomodation at the wrong time (approx 3.30pm) and sat in a queue of cars for almost an hour. However, once we got to checkin it was relatively quick and painless. You're allowed to drive your car to your accomodation for baggage drop off and that's it (well, supposedly..although we seen plenty of cars coming through for the whole of our stay and was severely tempted to do the same sometimes). Unfortunately they allocated us our "chalet" at the furthest away point from the main entrance and car park and at the top of a steep hill. This was a big problem for us with a young toddler who still needs a buggy. Originally we thought we'd try and walk back and forth to the car or the main restaurant/shop area, but it was a good 25 min brisk walk. But in end we had to opt for bikes and a trailer (with our poor 16 month old son sharing the trailer with his buggy strapped in and poking out the roof of the trailer - not ideal! And a massive effort to cycle up a steep hill with a toddler and buggy strapped to the back of the bike. There was the land train but it only went every 20 mins and actually took approx 40 mins from our chalet to the main entrance so we were quicker walking! We struggled to find things to amuse our young toddler with as none of us can swim and it appeared the swimming pool was the only entertainment for children that age. There were a number of swings/slides around the place but a lot of them were designed for older children and not for someone who was just finding their feet! We enquired on our first evening about some of the events designed for under 18 months (there was only 1 that didn't involve water though and it was fully booked for our entire stay - obviously many other parents with the same problem as us.) Even the creche was fully booked out for the entire stay when we enquired on the first evening! Obviously everyone had pre-booked before they had even got to centre parcs! We ended up leaving the complex for a number of the days and going to a local soft play area designed for toddlers and young children. Our accomodation was very private and contained everything we needed EXCEPT for a washing machine. So one of our evenings was spent at the launderette. The accomodation was very outdated - looked like it hadn't been refurbished since the 70's, but it served it's purpose and was very clean. Our main problem was the damp - particularly in our bedroom. One evening our son went to sleep in the bedroom with slightly damp hair after his bath and it was still damp 3 hours later. Not good! It was also extremely cold in the bedroom and we ended up with an extra winter blanket on top huddling together - and this was in what should have been nice september temperatures! All in all, it was overpriced for what we got especially considering how much time we ended up not spending in the complex, and not very suitable for families with babies or young toddlers. Would have been better with older children, although bear in mind that EVERY activity must be paid for so be prepared for a lot of additional cost on top of your pricey accomodation.
fab could not get better
from tinanne
Just returned from Longleat Forest Center Parc and having read some the reviews on this site we went very worried but no need it was great. We had a comfort villia (three bedrooms). It was very clean and well equiped and in the most perfect setting. Backing on the edge of the woods, we saw assorted birds and wildlife including deers. The villa was a bit strange looking on the outside, one storey which looked very small, but inside it opened up into a large well designed apartment. We heard nothing of our neighbours and hardly saw them. This is a large Centre Parcs site, but it is extremely peaceful and you feel very safe and secure. The pool complex was great although the changing facilities could be better and are in the middle of being changed adding more showers and bigger family changing rooms. Facilities for younger children within the pool complex were first rate, and the lifeguard cover meant that there were no worries. We ate out on a few occasions,the first night at Huckleberry's and at Country Pancakes the other times. Food was good and prices were reasonable. The staff were courteous and helpful, and this was true of all the other facilities. Whilst on first impression a Center parc holiday may appear to be an all action break but in reality it can be any thing you want it to be. You can spend as much or as little as you want while on site. The prices of the activities look very expensive but when you arrive there are a number of offers around and discounts available. We found it to be good value for money and will be going again and again.
The accommodation is showing signs of wear and tear. unless you book one of their newer fancier villas you get the left over, badly maintained villas. Leaking taps, broken fridges, dirty cutlery. However, if you do not book any of the activities, it can be quite a cheap... more