Hotel Anezi Agadir

Quite a few bad reviews for this hotel were posted after I had booked so I was a little nervous about my holiday. As it happened I needn't have been I had a great time. I travel solo and often get dreadful rooms and this did not happen here I got a nice room with a great view. Yes the room (and the hotel) could do with a refurb but it is clean and in good repair - just a little tired. Several people have complained about the food - the food is great but it isn't English food - if you want that go to Blackpool or Benidorm. The service is a little slow but that is the pace of life in Morocco - hey this is a holiday and I can wait a few minutes while they get me a beer. The staff are very friendly and I enjoyed my stay at this hotel. There were two things that did hack me off: 1) You can not spend money at the hotel, all purchases at bars, restaurant, shop, etc. have to be put on your room card - I do not like this and many other guests didn't. It also makes it difficult to invite guests from other hotels back (unless you are prepared to pay for all the drinks). 2) The Animation team were useless. Very amateur and seemed to spend most of their time with each other. Panorama bar on 10th floor has stunning views of Agadir but is desperately in need of redecoration. So if you have booked to go to the Anezi and understand that this is a different culture and you won't get English food I think that you will have a lovely time. Recommend the 2 day trip to Marakech with the dinner in the Dar Es Salaam almost worth the trip on its own. The Berber Banquet was a laugh and the Welcome tour OK - catch and cruise was rubbish

We were expecting this hotel and resort to be bad after reading the reviews, but it was cheap and offered winter sun, so we went ahead and booked it anyway. We tried our best to laugh our way through the experience but have to say it was the worst place we have ever visited and undoubtedly the worst hotel I have ever stayed in. If you pay anything to stay in this hotel it is too much, you will have a better time at home! Not one person checking out of this hotel was happy, and I cant blame them, it wasnt worthy of any star rating, let alone 4!) Rude, unfriendly, incompetent staff, facilities and rooms that are smelly, dirty, dated and worn, shabby badly run bar and restaurant, filthy inedible food, hilariously embarrassing "entertainment" and should you wish to complain the most bizarre "management team" to deal with (consisting of a drunken old man and a sleezy weirdo!) Please do not stay here, it will ruin your well earned holiday. If you must go to Agadir (though again it is better to stay at home) then pay a bit more and stay at the only quality hotel, The Sofitel (where we ended up spending every day as their facilities were clean and their food edible)

Take heed of these reviews if you should happen to read them....we actually read them before we booked and chose to ignore at our peril!! How to describe the Anezi - think Fawlty Towers/Hi-De-Hi.........we did our research, decided this looked like the best of a bad bunch.. unbeknown to us this place really was everything the reviews said. I could go on and on listing the many things that are wrong with it - but here are a few highlights:- - Checking into the hotel without a single person deigning to speak to us or acknowledge us ... other than to thrust a room key at us - The food...............if you have to stay there for whatever reason...just don't eat there - The staff - mostly rude, ignorant and objectionable....or believing they are something akin to Julio Iglesias (slightly closer to Borat in actual fact) - If you really want to amuse yourselves ensure you book an appointment to complain about something/everything with one of the Managers......after 3 such meetings with a man who shall only remain nameless as otherwise this review won't get on the website, we were literally hysterical with laughter........Irish, drunk, incompetent and incapable of remembering any of your previous conversations with him or indeed what customer service actually stands for - The 'Animator' crew whose job it was to entertain guests around the pool area. Entertainment consisted of the 'Hotel Dance' at 12 noon everyday (hysterical for all the wrong reasons), Crazy Golf (a hole in a short metal plank) and 'Catching the Ping Pong Ball in the Coffee Cup Game' (no really - again, hysterical for all the wrong reasons!) So - our advice. Book yourselves into the Sofitel and go for it.....superb hotel, fantastic surroundings, superb service and superb food! And for those that are after some nightlife they have the only club worth going to in Agadir (if you don't mind the fact that this is where all the rich Moroccan men go to with prostitutes!).

My daughter and I have just returned from The Anezi Hotel, we had a lovely time, the hotel rooms were a little worn but more than adequate, They were roomy and the facilities were good with a safety deposit box in the room and air conditioning, Tthere were some marks on the carpet but the room was freshly hoovered on arrival and again during our 7 day stay. The staff especially bar staff, waiters, snack bar staff were helpful and polite. Initally they seemed a little nervous as in the main they spoke French, My daughter and I do not speak French but this was not a problem and any misunderstandings were sorted out amicably A new manager has recently been appointed to the hotel and he seemed to be making considerable changes he asked if we had any requirements and took these on board. The animation team were friendly but their organisational skills left something to be desired, they did not mange to organise any activities around the pool. I would not recommend the Saturday night show which was presented by the team as this consisted of several mimed sketches which were derogatory to fat people, tall people, small people and gay men. The show also included some break dancing and a song, the words of which they had forgotten. To be honest it was so STRANGE it was funny. There is other entertainment close by and it's a short walk to the beach. The location of the hotel is excellent. As it is the only hotel of 10 stories high you will always be able to find it. Public areas of the hotel were clean and well presented. There was a reasonable choice of food and the dining room opened at 5-30 in the morning and between 1900 to 2200 which allowed one to have a meals in the hotel, before and after excursions, that was good. GENERALLY GOOD VALUE

The photos of Hotel Anesi give an impression of a well maintained, friendly and relaxing atmosphere. Sadly this hotel falls short on all accounts. Service? What service? At dinner I requested a drink only to be laughed at by the waiter who then proceeded to walk away (leaving me stunned). I asked several more waiters (who were talking to each other at the time) and they all ignored me. When I asked who was in charge (and I use the word "in-charge" losely) I was told "sorry dont make trouble for me we are busy". I thereby pointed to 4 waiters who were leaning on a table idle chatting. It took over 35 minutes to recieve a single drink. The rooms were so outdated that even the sheets had holes in them. The carpets were threadbare, but at least they were so stained we didnt have to worry about spilling any food on them. The hotel did have a good view of the local mountain and at night you can clearly see the well-lit sign proclaiming "1 god, 1 country 1 people?", however this view also encompasses large scale construction (hardly picturesque). During our last day we were told that we could use the hotel gym (a few benches and a kick bag) for showering. While I used the shower my girlfriend was "escorted" re: manhandled by one of the security staff out of the gym area because he believed that you couldnt use the showers. The man-handling of my girlfriend I found utterly unacceptable. During my morning meetings with fellow guests I began to notice something I have never witnessed before. Guests were cancelling extended holidays. Yes guests were reducing there holiday from 2 weeks to one because they were unimpressed with the hotel, the terrible service and the resort. If this hotel isnt enough to put you off going to Agadir, let me recount a few of my lowlights. 1 - Constantly being hounded by anyone who considered themselves knowledgable about the area. Anyone asking to show you something remember this golden rule - THEY WANT MONEY! And if you dont give them any prepared to be grabbed and a heated argument to develop. 2 - Walking into the sea to see used diapers floating in the ocean. Yes, the dirtiest place ive ever been to in europe. The water is so dirty that I didnt want to put my head under. 3 - Fighting. In my first day I saw two fights, 1 on the way to a local souk, and then 1 on the beach. Apparently two locals fought over a the younger one having s** infront of her children. Im not kidding. 4 - Scams. You get the feeling that everyone is trying to scam you here and guess what - they are! I parked a rental car at a free parking place. During my parking I was "waved in" by a local man. I got out of the car and walked directly to this man (I was used to scammers by now) and I asked him a simple question. "do you have to pay to park here". No he proclaimed. I asked it again. "so its free all day to park right?" Yes again he replied. When i returned later he was still there. As i got into my car he walked behind me and waved me out. Bear in mind I have been driving for 15 years and im sure i know how to use reverse... So then he walks to my window and proclaims "100!!!". I start to move away disgusted at teh thought of more scammers and he promptly starting hitting the roof screaming out "100 100 100". Chose your hotel well in Agadir as you will quickly lose interest in leaving it. The resort is a cultural wasteland. The amenities are poor, the cleanliness is non-existant, and there is even a mcdonalds located directly on the beach. This is definately along way from the morocco I had visioned.

the hotel was reasonable, the staff would be very helpful as long as there were no locals or french around to be served first. hotel was kept clean though rooms could do with updating and the air conditioning was never on. brochure said room had a fridge, not until we arrived were we told we had to pay for it. it was very difficult to cash travellers cheques and we often had to visit other hotels and ask them to cash them for us. the breakfast was the same everyday and you had to be prepared to queue. the evening meals were not to our taste as veals trotters are not our thing, we ate out on a couple of occasions. beware of excursions as the two we were on were contracted out to a local compant even thought we had booked through thomas cook. though the hotel was ok for a short stay where the area surrounding the hotel is dirty with a dangerously busy road that took us 15 mins to cross and swarming with beggars.

Hotel The hotel is an impressive white building from the outside. It is easily recognised wherever you are out and about in Agadir due to the height. Hotel kept very clean and the cleaners worked very hard throughout the day. The hotel could do with refurbishment has it is looking tired. (Some books state 3 stars some state 4 definite not a 4 star more like 2/3) STAFF - RECEPTION Read previous reviews, as they are correct - most staff on reception including manager are very rude to the British but if you are French or can speak French you will be okay. They listen to your requests then state later or tomorrow and it goes on and on, you keep coming back day after day asking where are the fridges we had requested on our booking forms? but always LATER OR TOMORROW AFTER 10 AM. My friend became ill and I asked coule we please have the fridge as she was only drinking water and it was warm they still did not give us one. The lady on recption who dealt with the change was nice. MAID Our maid ensured our room was kept spotlessly clean. MARTE DE (Black Uniform) He was excellent - always spoke and said hello and when my friend had gastroenteritis he helped by getting me ice cubes as the water was warm as we still did not have fridge. WAITERS IN DINING AREA All excellent - we had really good service. WAITERS IN PIANO BAR AND ROOF GARDEN These waiters in here are a JOKE there would be at least 3 - 4 waiters and it would take ages to receive your drinks once ordered. My coffee one day was sitting on bar for 5 minutes before they brought it with beers. At one time in the rooftop bar I ordered some drinks they took my card and I sat down and waited and waited until finally I got up to see what the hold up was as I was the first person to order, the barman had served other people and was now serving a French person at the bar and had not even started doing my drinks. I told him to forget the order and double checked that I had not been charged with reception as I did not sign the bill (you sign when drinks arrive). All was fine and I had not been charged but 2 days later when I went to pay my bill for the last 2 days the charge was on there and again I was told come back tomorrow or later after 10 am this went on until my last day and I had to get the rep to make sure it was removed. CLEANERS They all seemed to work hard, my only concern was that they wet the floor in the lobby so much that someone could have had a nasty accident. At other hotels the lobby areas were cleaned early in the morning (2 am - 7 am), they were mopping the lobby areas at 8 - 9 am in the morning) ROOMS Booked two rooms together with fridges, received two rooms on different floors (nine and four) with no fridges, safe in room 9 was broken with door hanging off the hinges. The air conditioning in this hotel is a JOKE, it is better to open your patio door if on higher floors as no matter who we spoke to no one had air conditoning that really worked in their room. If I had known this I would have booked the Hotel Kamal which does not have air conditioning and much cheaper. Beware that on leaving your patio door open the smell from the fishermen brining back their fish is disgusting first thing in the morning. My bedside lamp was faulty and it kept going on and off due to the wiring - reported it day one, not sorted out. Courtesy Room - What is this? Well in every hotel I have ever been in Europe I have had a courtesy room, when I asked at reception about this 3 days before leaving I was informed to come back later that day after 10 am or tomorrow and this went on until the last day when I asked the manager about a courtesy room I was told "I have over .... guests staying here and all my rooms are booked and I do not have one". (The tone he used was condescending). If it was not for the pool maintenance man telling us to use the gym showers we would have had no shower prior to leaving the hotel for the airport which is not good enough for a hotel of this size. TOWLES Towels are taken away in the morning and are not brought back until late afternoon damp. They do not have many bath/hand towels in this hotel. I kept mine the last day to shower and the maid came to me to ask where they were and I had to bring them back to her after I had finished with them so she could launder them and put them back in the room. FOOD As explained earlier in previous reviews, the food for breakfast is adequate, you can have the following: cornflakes (not kellogs - but you don't expect that anyway lol) salad items (lettuce/cucumber/tomatoes/peppers and onions) ham (did not eat it) cheese (did not eat it) fruit salad yoghurt of some sort pastries (dry and boring) bread rolls pancakes (ok - partner ate them) doughuts (not like ours though - partner ate them) juice (not proper orange juice but squash) Eggs - Now this was the best part you could have omeletes or fried but as one previous review stated you got to wait and boy do you wait - 20 minutes one day my friend waited for 3 egg omelete. There was an old man doing the eggs most days, and the queues stretched at least 10 - 12 people waiting and with only one person and 2 small frying pans they need to look at getting more resources or staff - if the ladies cooking doughnuts/pancakes were not busy would not help out. (seems to be each has their own little pan etc) The toaster was a JOKE it took forever, and yes as mentioned earlier it would have been better to put bread out in the sun to toast as it would have been quicker. DINNER As one previous review stated - MINNING I would say absolutely disgusting. The food did not look edible, neither did it taste nice. There was always a pan with couscous with some meat either chicken or pigeon. Vegetables consisted mostly of pumpkin/leeks and potatoes. There was always hot pasta and sauce but very bland and the pizza was disgusting. The desserts were all dry and nothing to write home about. You rarely seen any fruit at dinner, the most you got was melon and one day I noticed oranges but again these were dry and unappetising. I ate the salad for most of the holiday which was pasta and tuna or rice and tuna etc. The chicken and Turkey sometimes did not seem to be cooked as my freind had some that was still pink (not sure if this is what caused her gastroenteritis which she had to have a doctor out twice) The pools are kept very clean by the maintenance man, he is lovely and helped us out no end with our queries etc which the reception staff did not. Always smiling, got our mattresses for us every day and always asked how we were etc. On taking our cases downstairs the manager asked if we had checked out of our room as he wanted to send the cleaners in as apparently they had quite a few guests checking in later that day, as this was only 11.15 am and because of the lack of help with whatever I asked for I make sure that I did not check out until 12.00 midday on the dot. This was the first time that the manager smiled and was actually nice this was because he wanted us out of our room early. POOL As I am an early riser the security had to open the doors to allow me access to get outside to the pool area. (Doors open at 7.00 am). You could not use the pool until about 9.00 am. Other Holiday People We chatted to a lot of the people at the hotel and most had the same opinions as myself as regards to staff and food etc. We stayed at this hotel from 27 August - 10 September, on the 7 September seen the arrival of the under 19 boys International Boxing Championship, this completely changed the hotel as most of these boys were like savages when it came to the food. Salad got spilt into the jams, bread was picked up and smelt then put back down, bowls and plates were filled so high that you constantly had food dropped onto the floor. As some holiday makers said it is like a plague of locus been at the food. If I had just arrived at this hotel I would have demanded to be moved. They not only took over the dinning room they roped off some areas where only they could go. The queues for food in the dining room were even longer as instead of staggered holiday makers coming into eat you had all of them practically at the same time dining. I spoke to my rep on the last day and complained about this, I was told that they did not know they were booked in. Surely this is untrue as the volume of boys they would have had to have made a block booking well in advance. MARRAKECH We went to Marrakech for 3 days 2 nights and the hotel we stayed in was a four star and it was beautiful the staff, the food and the rooms were superb. We were only there for bed and breakfast but the quality of the food was entirely different. Our room had air conditioning that worked brilliant and had a lovely fridge which kept our water and beer extremely cold. Perhaps you are now wondering why I choose the Anezi Hotel after reading the reviews. We went with friends who had a certain budget and although certain waiter staff in and the dinner let this hotel down. The cleanliness of a hotel is what I was mostly after and for this I could not fault them. Would I recommend this hotel - No Would I come back to this hotel - No Would I come back to Morocco - Yes There is a restaurant which is part of this hotel (have to pay) which is across the road and down some steps. The staff and the food was excellent. I am not sure but whenever we went there were never many people here despite the view and the quality of the food. If you require any further information etc please email kstoneg@ntlworld.com

The hotel is a fantastic place to stay. All the staff are really friendly, make a huge effort to speak English although they do appreciate it if you speak basic French. The food is fantastic, eggs are cooked to order at breakfast, traditional Moroccan Fayre for dinner with about three million different kinds of salads all of which are lovely. The entertainment team are really nice, but can be a bit sleazy with the ladies. Hilarious evening entertainment in the bar, and a beer costs just over a pound. Terrific! Bedrooms are imaculate, house keeping really thorough. There's a sign saying please don't bring food or drink in, but we were blatently walking in with bags of shopping, even take out pizzas and no-one really batted an eye lid. Definately going to return, never experienced such fantastic service, it's truly amazing. I don't know what everyone's on about when they said it's bad!

My husband and I have just returned from a week long stay at the Anezi and were very pleasantly surprised. We booked a last minute get-away so were unsure what to expect, reading these reviews helped us a great deal so thought we'd return the favour. When we arrived as part of a large-ish group we were checked in quickly and bags were brought up very soon too. The room was great, 2 big comfy clean beds, furniture was fine, bathroom was spotless as was the whole room. TV had 2 English channels, a news channel and 24hr movie channel. Lovely view from our balcony which also had two outside chairs. The food was fine - there was a large continental breakfast & omelettes freshly made and dinner was a good selection of pretty decent meals + a salad bar. The staff were overall great, the guys in the bar and the entertainment team were excellent, the waiters in the restaurant were a bit offish. The evening entertainment is a bit limp & pretty repetitive. We had a week of spanish guitair and Mr&Mrs type/ dancing competitions. The rest of the resort isn't much better & things apart from clubs, shut pretty early (pre 1am). it is really near the beach though & there are lots of others places nearby to see & go for a meal. A walk down the main road takes you past all the bars & cafes & there is a good buzz about it. The locals were friendly and not too pushy - really nice people. The pool & barside facilities are brilliant - you'll have a great week away if you go here. One word of advice is negotiate a price in any taxi ride first - it's not unheard of to be charged 5x the proper fare- Good luck!

Heard not so good things about Morocco but thought we would make our own minds up about it. We stayed at hotel Anezi and there is not a bad word to say about it. All the staff were friendly and the room was very clean. The only down side was, you cannot purchase any drinks, crisps, or anything from the shop unless you have your room card... the bottled water was so expensive... anyway we both had a fab time and would definately recommed hotel Anezi.