Viva Wyndham Playa Dorada Hotel

Where to Start.
First DO NOT Go any hotel in the area of Playa Dorado ESPECIALLY VIVA WYDHAM PLAYA DORADO to get married as you will be married by a DRUNK Civil named Dr.Jose Ismael Guerrero. Who was 2 and half hours LATE for a SUNSET wedding!!! Who also we were TOLD(probably more LIES)?? IS THE ONLY MAN TO MARRY ANY ONE IN PLAYA DORADO. Smelling like a Rum Distiller. Did not ever say hello or SORRY!!! Just slurred his way through 1 simple page of vows and could not get it right, Calling the groom the wife. And then he vanished into the night with all His $$$.
But we believed the LYING to the Bride & Groom started as soon as we got to the VIVA WYNDHAM. Right from check in with only 8 people to start, rooms were wrong no VIP bracelets for bride and groom for 2 days.
ROSENGELLA the wedding Co ordinator for Viva Wyndham was of NO Help what so ever. She resorted to Crying in front of the bride on the HER wedding day several times to make the bride feel sorry for her the co ordinator. This was the first of a week of being LIED and CRIED to at daily meetings wasting our holiday time.
This Hotel VIVA WYNDHAM PLAYA DORADO should NOT Advertise Having wedding Ceremonies. Because They DO NOT have the STAFF or MANAGEMENT Capable of performing such an easy task. For 21 QUEST who forked out about $ 40,000 in total.
- Wedding was for 5:00 GROOM was down at the beach at 4:00, in the hours time no one was trying to get any thing ready for 5.
- By 5 the tent was still not decorated with flowers etc. No wedding cake. Even if the judge was at the beach for 5 the hotel was not ready for the ceremony.
- BRIDE ready to leave room at 5 when she is told the judge was going to be late.
- BRIDE decided to come down to the beach at 5:30 as we were losing light. This is what we wanted a sunset wedding for our pictures.
- BRIDE & GROOM & the photographer decide to get what pictures we can so we take pictures with the groom while the bride is hiding then the bride took pictures while the groom hide.
- Boutonnieres for groom and groom mens were given to us late
- Because of this there were no pictures of the bride and groom taken together also missing with was the brides father for pictures with the groom.
- Pictures of bride and groom were taken the next day as it was too dark to get any sun-setting beach pictures.
- While waiting for the judge the bar was shut down and not serving drinks to our 19 quests. So some of our quests went to purchase drinks from the plaza next door.
- While waiting for the judge it became very dark so we asked to have the one flood light already up in a tree to come on for our wedding this did not come on until after we were married.
- The Tiki lights that were set up for the ceremony only 4 worked the rest had no fuel or wicks.
- So one of our quests ran to their room where they happened to have tea lights which we put in wine glasses for light.
- Judge shows up over 2 and a half hours late. Smelling of ALCOHOL!
- No lights ready for ceremony no microphone for people to here judge or translator.
- There was a different translator than what was promised. Because wedding co ordinator could not keep it together!
- Our quests served the champagne to our party.
- Father of the bride paid extra $10 a person over 10 quests for the champagne and cake service that we provided ourselves.
- Promised private 1 hour at the beach restaurant for our party did not happen.
- Other quests were being served during our ceremony at restaurant.
- The day after we took pictures of the bride and groom on the beach. Could not do it with the wedding party as 5 quests had already left for the airport early the next day.
- In the wedding package we were to keep our room for a late check out but were kicked out for V.I.P.'s ??????
- The quest service manager understood we and our quests were unhappy and did not know how to handle the situation.
We were offered to have one excursion for Bride and Groom which we did ask for a helicopter ride which did not happen in 5 days.
Several times we and our parents asked to talk to a manager we were continued to be push away and not dealt with. One day while walking back to the hotel with a staff member he pointed out what we were told was an assistant manager we talked to him about speaking to the manager but nothing seemed to happen except being ignored by him for the rest of our time at the resort. This happened again when the animation manger asked to speak with the bride & groom and our mothers and one other quest to his office where he asked what we could do to make us happy. He offered a week free at the resort and our helicopter excursion, and said he would talk to the manager. We were than ignored again by him for the rest of our stay, with no answers.
On our last day we talked to the quest service manager
In the morning with no more answers but wanted a meeting for 2 in the afternoon being told we would meet the REAL Manager? I told her we would be at the beach if the manager wanted to talk to us. 3 o'clock she came down to the beach asked to come to meet the manger in his office. As we the bride and groom along with the grooms father walked to the office we sat down, than were told that this would not be where we would be meeting him. We waited for 15 minutes and told that he was busy, then we left and told them that if he wanted to talk to us we were at the beach.
2 hours left in our stay and Chantal was followed into the washroom by the quest service manager asking to come meet with the manager again.
We feel we were lead along from the time of our wedding to the time we left. Just pushed aside and LIED to our Faces on several occasions. The groom feels liked he was ignored and the bride feels to have been preyed on when not with her groom. Wasting our holiday time that we paid for. All our time wasted and in 6 days we did not see or talk to or hear from A REAL Manager.
We the bride and groom have worked in the hospitality industry for over 15 years and have been in several managerial positions including running hotels in 3 different countries. A number of our other quests work in the hospitality industry as well and all of us agree that this is the worst display of customer relations anyone has seen. If anyone of us acted as the So Called Manager of Viva Wyndham Playa Dorada did to 21 quest spending tens of thousands for holidays and a wedding. Let alone would you lose your job but you would be lucky to ever work in the hospitality industry again.
- Everything that had happened and said in this letter can be confirmed by anyone of our 21 quests and has been documented in letters from the hotel for the wedding, and in video & thousands of pictures.
- Viva Wyndham Playa Dorado Should NOT advertise any sort of wedding package to be paid for, Plus Paying For Extras.
We as a bride and groom feel cheated and lied to. And Do Not Wish this to happen to anyone else in the future on their Wedding Day, so please pass along to anyone thinking of getting married in the Dominican.
Because we will never get this day back, and Our Day Was RUINED by VIVA WYNDHAM Playa Dorado.
BIG THANKS to BELKIS the photographer who was more help to us on our wedding day and after then anyone else. She does not work for VIVA??? As told by hotel??? Amazing Photograher (belkisfoto@hotmail.com)
Great service from ANGEL & RAFIELLE THANKS
Jason & Chantal 2 Months 8 days and still No SORRY!!!!!!!
PS For future couples Do Everything yourself keep it simple. Do not pay anyone, including getting a friend ordaned to perform the ceremony. MARTY was SOOOOOO Close to Marrying Us