More Traveller Reviews of Tropic Garden Apartments
Be prepared to wait
from furry46
Booked the Tropic Gardens for a weeks holiday. When we arrived at 11.50am we had to wait over 3 hours for our room to be ready, for a 4* Hotel totally unacceptable, reception staff un phased and un interested, airtours rep and 24 hr help line zero help. Bad start to our weeks break. Hotel is lovely, with a nice pool for children, restaurant staff very friendly, food ok. entertainment we found to be truely awful. Kids clubs available although more geared towards german guests. Rooms are not cleaned on a Wed & a Sun which I found rather strange for a 4* Hotel and they like to use the towels more than once as they are an eco friendly hotel. Hotel is only 10 mins from the centre of town, and there is a supermarket outside the front of the hotel. Nice place but feel there star rating is to high.
over booked
from Lizwhite
Arrived after a good flight and long wait for transport to hotel to be told they did n't have our reservation. After a long thirsty hungry wait we were given our all inclusive bands so that we could eat and drink while the hotel sorted the booking problem. Eventually we were told there were no rooms that night and we would have to stay in the 5 *hotel down the road. As we had booked all inclusive we would have to come back to the Tropic Gardens to eat and drink but could use the other hotels facilities. Not ideal for the children and my elderly parents but at least we had 3 rooms for the night ! The rooms we were given in this 5* hotel over looked a service road and other buildings but it was only one night. The tropic garden reception staff told us to come back with our cases at 12.30 the next day and assured us our 3 rooms would be ready. We did this to be told they were n't ready . Eventually at gone 3 we were allocated 3 rooms, 2 over looking the pool 1 the kids club. One room had a leaking air con system which was mended but on the last night the toilet broke (wouldnt flush) this was nt mended before we left so my parents had no loo ! We did complain in resort and after 4 days eventually got to talk to a manager and were compensated. The reception staff were pleasant but totally ineffective fobbing us off constantly. The entertainment staff tried really hard and some were very friendly. Not all the entertainment translated to the english humour well and teenagers were not aways allowed to join in day time games ! There wasnt much for our teenagers to do. Food was ok quite limited choice and basic but waiting staff very good in all areas. Drink choice ok. As the holiday progressed we discovered many other people who had been over booked and stayed in other the hotel on the first night, a group of 16 in particular (we were a group of 9). We talked to others who had to wait for their rooms on arrival but did get them eventually . The reception staff attitude and many problems spoilt this family week away it was nt the relaxing fun holiday i had expected.. Finishing on a good note we bumped into some people we knew who had nt had any problems and althought they did nt think there was much to do in the evening had had a good holiday and got a room on arrival without a wait !.
Pleasant Hotel - geared to those on a fully inclusive basis
from gagagaga27
Five of us stayed at the hotel in June 2007 - The rooms are very nice, well equiped and regularly cleaned. Food was nice - we were on a half board basis - plenty of choice, hot food and friendly staff. Heavily geared to those on an all inclusive basis - ie holiday camp type dancing by the reps each morning at 10.00 am followed by requests for you to do aqua arobics, normal arobics, volleyball - water polo etc. If you said no however you were left alone and not hassled. Predominently a German resort - but this was not a problem despite what others have said - they were friendly and polite and all announcements were in German, English and Spannish. All activities were around the pool area which becam very hot as due to the shape of the hotel it acted like a giant windbreak trapping the heat. A very good hotel for those who are happy with a pool type holiday in a pretty quiet resort out of peak season. A little tip for those smokers amongst you - You can only buy cigarettes from the "tabac" shops of which there are 3 in the town - other shops do not sell cigarettes - also if you arrive on a saturday take some ciggies with you as the tabac closes a 13.00 hrs on Saturday and does not open again until 9.30 on a Monday morning. Some cafe's do sell cigarettes from a vending machine but they only have spannish cigarettes in them. Also you cannot just put you money in the machines you have to ask a member of staff to turn the machines on for you and then you are allowed 30 seconds to make your purchase - strange but true!!
Great Family Holiday
from xxxyxxyyyy
Lovely holiday in July booked though www.holidaynights.co.uk. Great pool and mini disco for 2 year old. Loads of pretty well behaved teenagers for our 2 16 year olds to spend their time with. Combined with the German teen club they were hauled into straight away for loads of sporty stuff - we hardly saw them Beach is a bit of a trek to town but adverturous of spirit can climb down the crumbly cliff in front of the hotel to a pebbly beach with an adequate patch of sand for a 2 year old to dig in Food was good 4 star all inclusive standard with excellent pizzas and show cooking each night. Wine was drinkable but bottles are half price on all inclusive Entertainment was heavily led by 123 Fly the german team but everything was translated and all were included.. Could have been a bit irrirtating but after a day or two and the odd beer, it was quite amusing Wouldn't go here on self catering as its a trek to town and only one bar nearby but all inclusive , it was great. Apartments were clean and comfortable but a bit on the small side for more than two. Big balconies with sea views
Families first
from fionapm
We're just back from a week in the Tropic Gardens in Santa Eulalia, and were slightly disappointed. The complex sold as4* (by Thomson) and while it's all very clean and well kept with good facilities (tennis, volley ball, spa) and helpful staff, the apartments are definitely only 2 or 3 stars. We went self catering so can't comment on the food, but the poolside snack bar has NO food at all, so go to Mango's seafront cafe (turn right out of the exit/lobby, walk for 150m, lovely views, nice and quiet, reasonable choice on menu, good value) for lunch/breakfast if you're self catering. Alternatively there's a well-stocked minimarket across the road from the hotel. My main complaint about the hotel is that it's NOISY. The kids club kicks off early every morning with a super-loud kids song in German on the tannoy, followed by announcements of the day's "activities" in three languages. very annoying. The one evening we were back before 11pm (we wanted a good ngiht's sleep before travelling back) we were kept awake by a ridiculously loud "Quiz Night". Santa Eulalia is a nice little town, the marina is the best place to eat with a number of good restaurants. There isn't much nightlife, but it's only 15/20 mins to Ibiza Old Town where there's plenty to do. Magdalena's (100m from teh hotel, out of the lobby/exit and turn left) has really great food, focused on quality & healthy eating and a great spa. Bambuddah Grove (San Joan, €15 taxi) is expensive but a glamorous celeb-haunt and open until 4am, as is l'Elephant (San Raphael, €20 taxi). The nearest beach from the hotel (which no-one bothered to tell us about) is called Niu Plage, it's about 500m walk (past Mango's and follow the sea) adn is beautifully clean with two restaurants; one family/good value restaurant and one higher quality (Bora Bora) which takes reservations. Once we found the beach we left the noisy, child-infested hotel for the peace of the beach.
Bring on the Germans!
from Hip666
Booked this hotel because of all the (mainly negative) comments about it being a "German" hotel. Thought it would be nice to be in a hotel without too many Brits. Unfortunately times have changed and about 40% of the guests are now British with the rest German and a small sprinkling of Spanish. Nice pool area although quite a bit of sunbed reserving going on (Germans and Brits). Lots of kids in the pool kicking footballs and throwing hard objects without worrying about hitting anyone (all Brits). Quite a nice indoor pool pretty small but that didn't stop gangs of kids from dive-bombing into it (you've guessed it - all Brits) Food not bad but not great when compared to other hotels like the Sol Ibiza next door. Mini disco was nice with the kids from different countries getting together. Yes, German is the language spoken most often by the holiday reps (1-2 Fly), but they are German after all. It is unfair to suggest that they do not make an effort to include other nationalities because they do. There is also an in-house Garden entertainment team and they seem to work very well alongside the 1-2 Fly lot. Apartments nice. I e-mailed the hotel beforehand asking for one on the top floor overlooking the pool. That's exactly what we got, it had a fantastic sea view and a huge balcony. Only criticism would be that there was only one very small wardrobe for four of us. Most of the staff (especially reception) very friendly and multi-lingual. All in all, not a bad hotel and by booking direct on the Garden website we only paid £450 for 8 nights half board for 2 adults and two kids. Won't get much cheaper than that in the half term holidays. Anyway, for all you people moaning about the Germans, this hotel may be well on the way to being right up your street. Have fun but I think I'll give it a miss.
good place to chill
from gazzac
I stayed at the tropic garden for 1 week self catering in oct 2006 . Its a modern hotel situated just outside santa eulalia , its a very pleasant 10 minutes walk past the marina into town . We had a 1 bed apartment with pool/sea facing balcony on the 3rd floor . the view from the balcony was absolutly stunning and 1 of the best memories of the holiday . I would not recommend this hotel for UK families with children as the entertainment is all german however it was a perfect base for couples who spend most of their time away from the accomodation . The apartments were very spacious however strangley there was no kettle or toaster . There were always plenty of sunbeds and the pool was a decent size for swimming santa eulalaia is a quaint little town with plenty of excellent places to eat , there is a street called restraunt street which is well decribed and our favourite was the indian on the sea front . party animals beware , theres a few " british pubs " but not much else for those looking for the nightlife . We met a few younger couples who were surprised how quite the place was and some who had booked some adjoining resorts and found them very quiet . October is near the end of the season and many places are winding down . Done a bit of travelling on the sea ferries ,would love to go back & see more of ibiza
great
from mancityfans
oh stop moaning about the germans if you dont want to meet people from other countries stay at home. we really enjoyed the hotel the food was good the facilities were excellent and the atmosphere around the hotel was a happy and relaxed one. yes the entertainment is mainly run by germans but they also speak excellent english and include all the children. my two children aged 11 and 14 had a great time and made some good friends both from engand and other countries including germany. The rooms are kept very clean and the maids work hard to please. we really did enjoy our stay here and would consider stayng in another Garden hotel
lovely tropic gardens
from romee
we travelled to tropic garden knowing it was geared to german guests ,having read the reviews and it certainly was !however the hotel and amenities were spot on clean and spacious and any announcements were made in german then english so we did nt miss too much .the hotel is a short stroll to town although on occasion we used a taxi (6 euros) .there was no shortage of sunbeds ,and all rooms have a lift close to hand for the less able .the snack bar however had no snacks only croissants (on occasion) there is a lot of lovely restaurants in santa eulalia so you wont starve!! one tip if you come out of the hotel turn right there is a little snack bar/cafe 200 metres or so called mangos which is right on the sea s edge and great for breakfast etc if you arnt all inc or just fancy a change .this is a great hotel for adults ,however i would not bring my kids as the kids entertainment is also more for german kids .all in all a lovely holiday
Great for young couples, not so for british families
from peteone
First time to Santa Eualia and First time to Tropic Garden, I was very impressed with both.. Both myself and my partner have visited Ibiza on many occasions and come primarily for the nightlife and clubbing, we found that Santa Eualia was an ideal base for those who know the island and arnt concerned about travelling a little to get to the clubs and parties and want to be away from the main hustle and bustle of San An and Playa Den Bossa, a regular bus service running all day and night to ibiza town is great. The Hotel Tropic Garden is a very well presented hotel with excellent pool (both indoor and outdoor) sauna, gym, massage, tenis courts, volleyball need i go on ? the staff are friendly and efficient and rooms are fantistic and worthy of the hotels 4 star rating. The Hotel is geared up for German Tourists with most of the pool side entertainment in German however the staff did have the courtesy to explain most of what they were saying in English and encouraged the English to join in. I cant say that the Hotel being predominantly German bothered me in the slightest, i found most the Germans who i saw around the pool to be very courtious and friendly and there was generally a good vibe. However, as i say we only used the hotel as a base to sleep and relax around the pool, we booked our holiday seperately and wasnt with any Travel Operator, if however i was with family or on an all inclusive (most of the Germans are) then i would probably found the hotel not ideal for my needs. We did not sample any of the hotel food or evening entertainment to give any view, however again this is predominatly geared for the German Tour Operator guests. In Summary : Tropic Garden is great for british young couples who want to use the hotel as base, however, i would stay away if i was coming with a family on an all inclusive intending to stay with the hotel complex most of the time.
More hotel photos
13 readers found this review helpful
We have just returned from a 9 day stay at this hotel. Prior to arriving we were very dubious about staying here, having read a flux of negative emails about unhelpful staff, dodgy food,faulty lifts and dire entertainment. We were really pleasantly suprised! The... more