Reid's Palace Hotel

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. I am thrilled to read that you took the time to experience our island and that our hotel and staff exceeded each of your expectations. It will be my pleasure to share your comments with our team. We look forward to welcoming you and yours back to Reid’s anytime. And, if I may be so bold to suggest, we have several events, year-round, where the island comes to life. The lights that you mention during the Festive season are one of the most extraordinary examples. However, from jazz to flowers; fireworks festivals to rally car races, please do not hesitate to let us know what interests you most. It would be our pleasure to introduce you to the annual events we celebrate and cherish. Warmest Regards, Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. I am thrilled to read that you took the time to experience our island and that our hotel and staff exceeded each of your expectations. Your artful descriptions of the island and its attributes are thoroughly appreciated. Thank you for taking so much time to convey the beauty of Reid’s and of Madeira. We look forward to welcoming you and yours back to Reid’s anytime. Warmest Regards, Mr. Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. I am very pleased that you enjoyed our experience. “Amazing” is high praise. Thank you for it. Personally, I also thank you for posting your comments about our ocean access and location. We too believe Reid’s is positioned perfectly, allowing access to all and an escape from anything. Such is the dual nature of our location…it’s perfectly suited to meet any demand. Equally, our views are one of our most celebrated features. So, I am most pleased that you had a chance to enjoy them so completely. As your response pertains to constructive remarks, I want to thank you for your note about our bathrooms. Improper grouting is not our standard. So, I am pleased to address this with our maintenance team. Furthermore, as it pertains to seeing the island, I empathize with your remarks about your taxi driver. The hotel is aware of these practices and does not encourage them. I am sorry that they exist in our destination. However, please note that for this reason, our Guest Relations team develops our own tours. They are designed with the needs of our guests in mind and offer an insightful ways to experience the best of Madeira. It would be my pleasure to ensure that we introduce them to you on your next visit. Warmest Regards, Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. Your compliments are most gracious and well-received. I am delighted that our staff was able to exceed your expectations. As it pertains to children, please know that Madeira as a destination and Reid’s as a hotel always welcome families. Let’s just say that the average age of our guests does change dramatically with the seasons. The time of year that you visited, February, schools are still in session. As a result, our guests tend to be more mature. If a family environment is sought, I would be most pleased to welcome you to Reid’s during school breaks and summer. Our hotel and island take on a very different ambiance than winter. Reid’s has many programs and discounts to make a family’s holiday both enjoyable and affordable. A sample of our family experiences includes: • Special rates for connecting rooms • Customized in-room welcome amenities for children •Private dining hours and locations, just for kids •Spa treatments, just for kids •Baby-sitting services •Fun@Reids House, featuring Reid’s Club counselors, organized excursions, children’s pool and playground We look forward to welcoming you and yours back to Reid’s anytime. Warmest Regards, Mr. Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. We do value our guest feedback, and I can assure you that we monitor each review to praise our staff and adjust our services, as accordingly. I see your review contains many compliments regarding your stay at Reid’s Palace. Thank you for them. I will be happy to share them with our team. With this said, I am also delighted to tell you that we are looking into making some adjustments to our food and beverage services. Please give us a bit of time to implement them. Once done, I can assure you that you will be delighted with the results. We thank you for your stay and welcome you back to our hotel on any occasion. Warmest Regards, Mr. Sandro Fabris, General Manager.

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. I am delighted to read that we were able to make your stay, and celebration of your wife’s birthday, so delightful. I appreciate your compliments of our staff and of our facilities. I will be pleased to share them with our team. Furthermore, in regards to Villa Cipriani, I will personally address your constructive remarks with the Cipriani staff to ensure that we provide the atmosphere and food that delighted you in the past. I appreciate your honest feedback. It helps us stay on top of our game. I thank you for your stay. It would be our pleasure to welcome you back to our hotel on any occasion or for any celebration. Warmest Regards, Mr. Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. I am delighted to read that we were able to make your stay “faultless.” I will share your compliments with our team, with special mentions going to the Main Dining Room, Room Service and the Pool Terrace. It would be our pleasure to welcome you back to our hotel on any occasion or for any celebration. Warmest Regards, Mr. Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. We do value our guest feedback, and I can assure you that we monitor each review to praise our staff and adjust our services accordingly. I see your review contains many compliments regarding your stay at Reid’s Palace. Thank you for them. Our hotel makes every effort to offer bespoke service, tailored to each guest’s particular needs. So, I will be pleased to share your compliments of our staff’s attention to service with them. With this said, please note that I do not dismiss your constructive critiques. I personally address each, and only wish that I could have more information regarding your stay to investigate the concerns you note. For example, we have recently invested millions into the hotel to ensure that it remains at the top of its game, both in the guestrooms and the public facilities that you enjoyed. We believe that history is a guide of what we need to accomplish. It is not something that we rest upon. I can assure you that your experiences in our food and beverage departments and your room are neither the norm nor what we deem acceptable. I would personally welcome the opportunity to correct these occurrences on any future visit. You have my personal commitment to making sure your next visit is worthy of our hard-earned reputation. I am just disheartened that we were unable to make this special investment for your wife up to expectations. Respectfully, Mr. Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. I am delighted to read that we were able to make your honeymoon so special. I will share your compliments with our team. In fact, we await your return. Warmest Regards, Mr. Sandro Fabris, General Manager

On behalf of the Reid's Palace, please let me take this opportunity to thank you for submitting this review. We do value our guest feedback, and I can assure you that we monitor each review to praise our staff and adjust our services accordingly. Our afternoon tea service is a legend on the island and an experience that we take great pains to perfect. We consistently promote and advertise the dress for this service as “smart casual.” I thank you for letting me know that it did not meet your expectations during your visit. I would personally welcome the opportunity to correct your experiences on any future visit. You have my personal commitment to making sure your next visit is worthy of our illustrious reputation. Warmest Regards, Mr. Sandro Fabris, General Manager