Parc St James Oasis Holiday Park

2 readers found this review helpful

This site itself is great, from the swimming pools, excellant sports facilities, friendly staff and lovely restaurant we could not fault it. The big problem was the accomodation and the lack of customer service from IN2CAMPING/FLEUR HOLIDAYS.From first booking the 3 week holiday the MD couldnt bend over backwards enough for us from promising a special welcome pack on arrival to guaranting that our mobile home would have air con etc, which is a must in st tropez!! Yet on arrival we were met with none of these and it only got worse!The air con unit that was promised to us turned out to be a dirty, filthy small portable fan.The van itself hadn,t been cleaned beforehand and also the furniture outside was covered in twigs off the surrounding trees etc.But, that was the least of our problems- the first night in the main bedroom we could hear constant buzzing coming from one of the air vents and the next morning there were two v-large wood wasps flying around the room and my wife was covered in stings/bites all over her legs. we contacted the rep straight away via mobile phone and she came to have a look, we told her that there was something up in the air vent and that we thought it was a wasp nest.She said that she would contact someone to come out and have a look at it, we didnt hear from her again for FOUR days!! In the meantime we were having to pull the matresses into the main living area to sleep at night as we were all frightened to death to step foot into the bedroom!! we rung the rep everyday to come and sort it out but they were too busy with another job that they had elsewhere!!
We tried not to let it ruin our holiday but it was becoming unbearable especially for my wife who was just covered in stings.
Eventually we got in touch with the rep and as the caravan next door was vacant we asked if we could be moved. everything great NOT,the electrical light switches in the bedroom which was next to the bathroom fell off in my hand leaving live wires buzzing underneath
and the lights going on and off constantly.The caravan was a health and safety risk right through from out of date electrical inspections to kitchen tables nearly collapsing on our 14 year old son!!
We yet again shown the rep all the faults and she agreed with us that the vans were in need of work doing on them!!
We reported these faults to the md through a friend of his whilst still on holiday, to which he responded by emailing the rep straight away telling them all our complaints which left us in a very uncomfortable situation with them!
On our arrival back in the UK we spoke with him and emailed him but with no support from him at all. He said he would have to get the reps side of things but never actually told us the outcome from her!!
This was not a cheap holiday!! so we would of expected a little bit more customer service whilst in france and when we arrived back in the uk but we feel totally let down by this holiday company and we will not be booking through these again!