Le Manoir de Kerlut Holiday Park

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We have stayed at this site many times in beautiful accommodation, though on this occasion it was disgusting.
We opted for staying in a mobile for our short break to keep the costs low - it was the wrong decision, we should have camped! The mobile we were placed in was very old, worn and badly equipped. In our opinion it should not have been in use as it was dangerous. The pitch was weedy and very poorly maintained. Noise from the pool pump room was loud and constant through the night.
I spoke with site staff and sent an email to Yelloh during our holiday - though we had a automated email response, we are still waiting for a reply!!
A real shame as this site, under previous management, was a friendly, beautiful place to spend family holidays.
I think it fair to add that the shower and toilet facilities have been refurbished to an extremely high standard (the best I've ever seen on a camp site) - so would highly recommend for campers....
Photos attached and the email sent to Yelloh pasted below:
Ref: Camping L’Ocean Breton (Manoir De Kerlut)
Booking Ref: xxxxxxxxxxxxxx
We are currently staying at Camping L’Ocean Breton. It is our second night of a short 5 night stay. As we have stayed at this site approximately 20 times over the past 19 years (several of these with Yelloh), recomending it to many family members and friends who have also stayed, but we wanted to express our dissapointment on this visit.
Admittedly we are staying in a mobile, when usually we stay in more expensive accomodation, but I expected the overall condition of the accomodation to be much better than it actually is - it is certainly not up to standards that we have experienced before at this site.
The general condition of the mobile is poor and damaged. Particular issues are a very wobbly toilet and very dangerously wobbly dining table (tied together underneath with string!). It is virtually impossible to eat a meal at the table without it tipping and spilling drinks etc. This is obviously very dangerous with hot food and drinks.
Also we had lots of missing equipment:
The inventry of equipment in accomodation
Large knife
Chopping board
Large pan
Ladle
Draining board
Glass shelf in fridge missing
Freezer section door missing
Curtains on door missing
4th garden chair missing (we presume there should be 4)

And other broken/damaged items:
Both external door catches are broken and doors blow dangerously when windy.
External wooden plinth (at the base of the mobile) has fallen off and is lying on the floor - with rusty nails sticking out.
External area very weedy with some scattered rubbish.
Wall cupboard in sitting area has loose base so unable to use.
Blind on shower room window broken (missing the pull cord) - so unable to open.
The plastic coating on the metal bedframe in the 2nd bedroom is in an absolutely disgusting condition, being in a totally unsuitable state to be used as a childrens room. Luckily we have my mother with us as our guest, so this is not an essential issue for us - just very embarrassing.
We asked about missing items at reception yesterday and were given an equipment list for our accomodation to check. We did this immediately and informed the staff of what was missing. We also reported the dangerous table and toilet. We were told that a maintainance person would be sent to look. He did not appear.
Today, 24hrs later, we have been to reception again to ask about these issues. It appeared that nothing had been done at all, though a staff member did go immediately to collect some of the missing items for us. We are still waiting for someone to be concerned enough to look at the table and toilet.
Another major problem that we have is that there is a constant high-pitched buzzing noise eminating from the pool filter/pump room. This is not a problem during the day as there are other general pool activity noises, but during late evening and especially during the night, it is much more pronounced and having accomodation nearby means that the loud buzzing noise is always there and certainly does not contribute to us having a ‘relaxing‘ holiday as advertised on your website. It does, in fact, prevent us from sleeping. It can even be heard through ear-plugs (I know because I have tried in desperation!).
When I asked about this in reception today, I was just told that it was the pool equipment making the noise and that it runs 24hrs a day. With a shrug, the receptionist told me there was nothing that could be done and that no-one else had complained. I cannot believe this is the case as it is terrible for those staying nearby. If I had known about this in advance, I would have requested accomodation further away so that we would be able to sleep.
We have always had a fantastic time at this site, with many happy memories and have never had cause to complain about anything. On previous visits we felt our custom had been valued and we were valued guests. Sadly we do not feel this way on this occaission.
We have found most of the staff that we have spoken to be very polite, and I really do not like to complain, but feel that the standards have dramatically fallen and sadly am not looking forward to the remainder of my stay here as I usually would (especially as I will be very tired by then!)
With kind regards,
Mr & Mrs XXXXXXXXXXXX
PS. I have taken photos of some broken items should you want them forwarded to you.