Fuga Hotel

I am afraid I have to agree with the first reviewer here, if you still have a choice about whether to go to this hotel or not, I suggest you book somewhere else, as you will not get the service or facilities that the brochure promises. We went to the hotel for the first two weeks of May 2005.
We did not find the standard of the hotel to be to our satisfaction, based on the information provided on our tour operator’s (First Choice) website/brochure.
The hotel is advertised as being a four star plus resort, and whilst this may have been the case in summer 2004, it is certainly no longer following the change of management which we were informed happened during the winter Season of 2004/05.
There are several facilities advertised in the brochure that were not available during our visit:
-No Internet facilities
-No archery
-No volleyball
-No mini-football
-Billiards table was broken
-No Hairdressers
-No Card Room
- Children’s “Mini Fuga” was still under construction
-No entertainment, only music blaring out of a stereo system at the one open bar each evening.
-No live music
-No theme nights
-No pool/beach party
-Only one a la Carte restaurant was open, the second, Fuga Marine, does not open until 14th June, and according to the Guest Relations Manager at the Fuga, closes on the 5th September. This means that it will not be open for half the season the hotel is open.
-There was only one bar open in the entire hotel, despite the fact the hotel was at maximum guest capacity according to the Guest Relations Manager
-No boutique
Now, if the hotel has now addressed some of these items, then you may find that your opinion of the hotel is different to mine. When we confronted the “Guest Relations Manager” (who needs to learn a few things about guest relations!), he would just say, “yes that is a problem” or “that will be open at the end of May when I am organising this big party with celebrities coming darling.....”. That would have been great if I was going to still be on holiday at that time!
Further to many of the advertised facilities not being available, the complex also had considerable steps everywhere, no mention of which is made in our brochure. We are a young healthy couple, and even we found it tiring walking around the complex, I imagine this would be a serious issue for older guests.
There was building and landscaping going on around the complex, again, no mention of which was made before we departed for our holiday.
If you have been sold this hotel as being Adult Focused as we were, be warned that all of the other Holiday Companies at the Fuga (25 of them) sell it as family orientated. This was very infuriating at the restaurant, as we often had to wait a considerable amount of time for a table, due to the large family parties visiting awaiting large tables (the largest group we waited behind was a family of 17!).
The overall appearance of the complex is also sub-standard for a four star plus property, the construction being very cheap using low quality wood, white washed concrete etc.
The first room we were placed in was a twin room, despite the fact we had specifically booked a double.
We also smelt a musty smell in the room. It became apparent as the week went on that this was due to damp, as a large wet stain appeared on the inside wall. We spent several hours trying to explain to the hotel that our problem with the room was the damp, but they were unable to understand us, despite our instance that they came at looked at the damp, they would not do so. It was only when we enlisted the help of our rep that we managed to get a room change. However, we had to wait two days until the hotel could move us, as this was when the first room was available for us to move to.
Both rooms were again sub-standard for a four star plus hotel. The maintenance of the room had simply been neglected as we found;
-Exposed wires in the wall
-Exposed terminals on light bulbs (220 Volts)
-Broken key slot in which you were supposed to place your room key to activate the electricity
-Several holes in the duvet where foam was leaking out
-Air-conditioning did not work, which was an issue in the daytime as it was over 30 degrees centigrade outside
-The toilet flusher was broken
-The TV reception was poor, and there was only one English Channel which was BBC World
-There were no ceiling lights, only one light either side of the bed
-There were ants all over the room
Please watch your children very carefully, as there are a number of dangers in the rooms as they currently stand.
The food in the international restaurant was left out in the open for the entire time the restaurant was open for each mealtime. This was an issue due to the fact that birds were flying around the restaurant and landing on the food frequently. I saw members of the Fuga staff had noticed this, but they never made any effort to chase the birds away, and worse still, did not remove the food they had seen the birds land on. It was left out for other guests to consume.
On several occasions, we tried to eat the poultry, but it was red in the middle, indicating it had not been cooked properly. Again, this was pointed out to the Fuga staff, but they did not seem to understand out problem. You can understand our concern when we spoke to an elderly English couple who had contracted gastroenteritis during their stay at the Fuga.
The staff in the restaurant were obviously untrained. They would take your plate away from you, even if you still had a mouthful of food, and may not have yet finished eating. The drinks were self-service, which I think is poor service for a four star plus hotel and it was a real issue getting to the drinks area, as the restaurant was very crowded, being that it has a capacity of 140, and there were 500 guests in the hotel. The hotel had no rotation system for food sittings, it was turn up when you felt like it.
The waiters also failed to enforce the dress code, with people turning up to eat in bikini’s, topless men etc.
The food was very repetitive, particularly with the desserts, which were always the same. There were only the local traditional cakes soaked in syrup on offer, not even any ice cream. There was an ice cream shop opened in the complex towards the end of our second week, but at a cost of £2.50 for one scoop of ice cream! This price we felt was extortionate.
There was only one bar open during the evening our entire stay at the Fuga (two in the daytime), and this bar was outdoors. This was a problem in the first week of our stay, as it was cold in the evenings, and people had simply not bought the correct items of clothing to sit outside drinking until the early hours.
The bar was frequently only staffed by 3 or 4 people, not enough to serve 500 guests. Our Rep informed us that this was due to the hotel being understaffed, and so guests were not getting the service they had paid for.
The “local” alcoholic drinks that were advertised in the Brochure as being free consisted of Carlsberg lager, gin and vodka. All other drinks were being sold at 20 YTL a shot (about £8!). We found this excessive, as on a visit to a local supermarket, we found you could buy a litre of branded spirit for about 40 YTL. This means the hotel is charging a mark up of about 1000%!
The security at the hotel was also lax. We met a couple on their honeymoon that had had their wedding rings stolen FROM THEIR LOCKED SAFE. This made us nervous about leaving any valuables in the hotel.
We also were disturbed to hear that the hotel luggage storage for guests checking out at midday but not leaving until later had been broken into. We had to leave our luggage in this room for 12 hours on our day of departure, and again were very nervous about it.
The staff seem very untrained given the level of service expected by guests, although I do appreciate that it is hard to give a high level of service if you are working 18 hour days as some members of staff informed us.
Our maid came into our room to clean, despite the fact that the do not disturb sign was on the door and the maids can’t mop. We would come back in the evening after a daylong trip, and the floor would still be wet from the maid’s visit in the morning. The bar staff can’t pull pints and the waiters snatched your plates away.
On our last day, we had to check out of our room at midday. Unfortunately, at the same time, our all inclusive cards were taken away from us, meaning for the remaining 12 hours of our holiday we had to pay to use all of the hotels facilities. This is not acceptable when we did not arrive until 5am on the Monday 2nd May, meaning we effectively only had a 13 day holiday despite paying for 14 days.
All in all, the hotel was not at all what I expected, or indeed what I paid for!!!
However, do not be put off going to Turkey. The people are very friendly and always want to chat with you, textiles (genuine fake mind you) and herbs and spices are particularly cheap.
I can particularly recommend the trips to Ephesus (if you like historical sites) and the Dalyan Mud Baths as my husband and I had a fantastic time at both. The guides are also very well trained, speaking excellent English and being very enthusiastic about their country.

I like Mrs Thompson was at Hotel Fuga in May and was extremely disappointed with the hotel also. I happen to agree with everything that was written by the two reviewers who didn’t think the hotel was up to four star standard. Perhaps as we all visited early in the season this was partly responsible for the complaints that we had but I can’t believe that there was such a turn around from when we were there.
The rooms smelt damp as stated by Mrs Thompson and we did hang clothes outside on the rails provided as I’m sure most sensible people did however as there was little ventilation in the rooms and the because of the toilet system in Turkey the rooms smelt awful.
Obviously prices for drinks must have reduced drastically as we refused to drink in the hotel outside of AI times. At the time there were two restaurants open and one bar at night.
Yes the views were stunning as some reviewers stated but being well travelled myself I did not find this hotel to be at the standard I would expect.
We had the same problem with the energy saver keys as we have used this system in the past but were used to a card that looked like a credit card rather than just a square block of plastic. Regardless of whether people have used this system before it should have been explained which it wasn’t. The system is not used in all hotels in Europe.
I do not want people to panic when they read this review but I have to agree with the previous reviewer who said that if you can still change your hotel do so.