Primrose Valley Holiday Park, North Yorkshire, England
Hotel Information
Hotel Description:
Just along the coast from Filey, Primrose Valley is sure to please everyone with its luxury caravan accommodation and huge choice of Park activities, including its very own funfair! Kids love the SplashZone, climbing wall and Fun Tower at Primrose Valley, not forgetting the tennis courts and all the sports, games, kid's clubs and daytime fun you could wish for.Nearby Hotels Viewed by Other Travellers
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Primrose Valley Holiday Park Reviews
" loved it "
Submitted By: karl fox" crap "
Submitted By: sussisis" what a dump.... "
Submitted By: jazzi87Advice: Dont bother going
Activities:
Good for: Beach
" Whats happenend to this park "
Submitted By: JOHN HANSONThe kids will probably love it, as there is enough for them to do, at an EXTRA cost. I came here initially as a child and as i now have children have visited here several times over the past 6 years. Unfortunately it seems to be getting worse each year, which i beleive is down to bad site management. Someone from Haven please come and rescue it !!!!!
" what a joke "
Submitted By: doesymary16" great location "
Submitted By: milnerlukeThat said the facility's at the park are really good, there are two indoor pools one of which is an activity pool that caters for younger children and toddlers, the other is more like a traditional swimming pool with deeper water and a single flume.
There is a papas pizza and a burger king on site with prices the same or very close to those of the other nationwide franchises. we did not eat at any of the two bars located on site as they were overpriced and we didn't think the food would be fantastic as we have ate at haven run pubs before, we had a meal at the Chinese restaurant that was reasonable priced and very tasty.
The accommodation was only in the standard class but is was clean and modern and everything worked as it should.
All the staff were helpful and polite had no problems with the security even when I forgot my fun works passes on a couple of nights they just let me show them the caravan keys, the bar staff were friendly and let me know of special offers for saving money on drinks etc which were a little overpriced but not two scandalous others holiday sites.
The only two gripes I have are...
The booking in process. all the expensive caravans were processed 15 mins before there allotted booking in time and the standard caravan bookings had to wait till there allotted time(while the staff asked if people wanted to upgrade to a more expensive van so they could be booked in sooner!!).
The fact that all the activity's are so expensive usually about £6 per child and the fun fair and arcade machines/rides are more expensive than those in the surrounding area, as haven are charging you a premium to use there facility's I think this should be offset against the price of using the facility's especially when places like butlins have a free fun fair and cinema.
I have rated the park as a 7 and would return but as stated at the start the price would have to be right because the cost of the facility's has to be added on to the overall price of the holiday.
Advice: weatherspoons in scabourgh gr8 food gr8 price
Activities: the beach just off the campsite is fantastic and so is the one at scabourgh
Good for: Beach
" Primrose Valley - Brilliant "
Submitted By: RachmThe park is massive, both of the pools are great for little ones with paddling areas. watch out in the fun pool though as you get splashed every ten mins unless you dodge it!
We stayed in a Platinum van which was excellent.
We only ate once in the Aqua Bar and it was great food. We went here alot as it has the soft play in the corner where kids can go while we sat and had a drink! If i was to say anything it would be that the soft play could have been better for the size of the park.
It has a grand entrance off the main road and the grounds are extremely well kept.
The surrounding areas are beautiful. Filey, Scarborough - plenty to do for everyone.
I dont know how people can say it is an awful park, i deffinatley felt it was of 4-5star quality. If you have problems with your caravan then fair enough but it is a great park in my opinion!!
Advice: lovely!!
Activities: Scarborough
" Me and my family had a brillant time... "
Submitted By: Mr WF Flynn" well ok, were do i start with my... "
Submitted By: Mr K Tatefirstly this caravan for a week in august cost us £960,00 it was supposed to be a prestige more like a scrap van, ( i would not have let my dog sleep in this van???
1, the heating did not work.
2, we found out that the double bed mattress had been turned over to cover up a bad (soiled) stain that was still fresh!!
3, the plates cutlery ect, were left in the sink still with food items on them also the cokker & microwave had'nt been cleaned?
4, we noticed that the carpet was stained in the lounge & had been attempted to be cleaned but was surely still wet?
5, the toilet was well & truely blocked with tissues & tampax in them.
all this in hand we went to reception to complain, upon getting there we were told that we would have to wait at the back of the checking in que, so we did (72 minutes later) we told the person on reception our matter, & was expecting to get another caravan that was in a better condition or a refund & to be downgraded to a lesser class of caravan well then only to be told that they dont give (refunds) & wont give part payment back & a lower grade of van? they then offered us a silver van as a tempory for that night only untill they sorted out the caravan we booked?? so we looked at the silver van & decided to take purley because of the kids now getting restless & driven for over 6hours to get to primrose valley.
the next day came we went to reception asked if the van was ready & got told no & that they would let us know, to cut it short they never did let us know & we ended up staying the whole duration in this silver caravan.
the food in burger king was either cold or you got the wrong order> papa johns was the same, the fish shop we tried & nearly £18.00 for fish & chips 3 times,, too much??
we did try the mash & barrel or nicknamed the (SMASH & BARREL) again went to the bar order our food & got a drink sat down waited for just under 1 hour & fourty mintues for the food to arrive, & they forgot to bring out a order so we waited another hour for that order to come, this meal cost us £68,00 & the food we did not eat, we found out from a worker that the foods were boil in a bag or zapped in a microwave, even the eggs for the breakfasts they buy in bags frozen then microwave them, we asked why & the worker said that it was a health & saftey issue that they COULD not cook eggs from fresh??? how silly???
again we complained only to be told by a young manager in his 20s that we did not have to eat there butwe choose too? how RUDE this boy was!!
we did complain to the md personal assistant the next day & was told to send a complaint in writing to head office. (which we did)
my experiance of this park was bad & i will say that primrose valleys managers & such are (perthetic & its a badley managed site) nearly all the staff are rude or just so damm thick!!!! well what do you get when you pay peanuts???? MONKEYS!!!!
NOTE 1 GOOD PLACE TO EAT IS A WELL KNOW CAFE CALLED (PRIMROSE DINER) THIS IS ON THE BEACH ROAD OPPERSITE THE CHINESE REASTURANT, I BELEIVE THAT THIS IS NOT OWNED BY HAVEN & THE FOOD & SERVICE WAS BY ALL MEANS GREAT, THE PRICE AS WELL WAS FANTASIC, WE ONLY FOUND THIS CAFE ON OUR 2ND TO LAST DAY AT PRIMROSE VALLEY BUT WE DECIDED TO EAT THERE FOR ALL OUR MEALS, & WE FOUND OUT THAT THEY DO A DELIVERY SERVICE AS WELL. BRILL??
if our experiance has alerted other people & they too have been mistreated by haven then do make your point very clear!!
" We have just returned from a... "
Submitted By: Miss K Greene" We have just returned from a week at... "
Submitted By: Mrs C NicholsonThe weather has been great and we've visited, Playdale Farm Park, Sealife Centre, Filey Bird and Animal Centre and spent days on the beach. All in all had a great time and would definitely visit the site again.
" We booked superior plus and the... "
Submitted By: Mrs C FearnleyThe security staff should concentrate their efforts on doing their job and actually securing the main gates to prevent unwanted people entering not complaining over a few bags of crisps. I found the fact that no one being checked at the gates and the entrances to the site were open to everyone very un-nerving. I have four young children and the thought that there could have been un welcome guests roaming around the park terrified me. Primrose Valley is a poorly managed and maintained park and as it is meant to be a FIVE STAR flagship site, the management and it's staff should hang their heads in shame.
I also checked the paperwork that was in the caravan i stayed in. Now, bearing in mind i stayed in AUGUST 2008, the gas and electric service certificate clearly states that the last check was carried out in DECEMBER 2006. What happened to the check that should have been carried out in 2007???? The list of complaints i had about the service i received and the park and caravans goes on. I will not be staying at this site again and i am currently compiling lengthly letters of complaint including pictures to be sent to the relevent parties.!!!!
" well what can i say this park was... "
Submitted By: Mrs M Higginsthe funstars get all the children involved in the jesters bar which is children orientated with the zoo troop and professor schloops show.
the only complaint i have is we paid for the haven park passes which cost £82.00 and the funfair on site was not included on the passes the rides cost £2.00 and above and also the synthetic ice rink was £4.00 for 30mins which when you go to an haven park whether private or not everything should be covered on the park passes if you go to any butlins park everything is included.
but apart from that we all had a really good time and will more than likely return.
" If this is a Flagship park I would... "
Submitted By: Ms Fedup" We have just returned from Primrose... "
Submitted By: Miss E KitchenWe complained about the dirty curtains and they were taken down but we were left without for a night, meaning my 2 girls had to sleep on full view to passers by. When i complained (again) the following morning i was told i would get them back. However when they were replaced they were still warm as they had only just been dried.
I hated my 10 wk old baby having to sleep in such filth and squaler especially due to the fact the price they charge. i have complained to haven but as yet have had no response.







