Blue Dolphin Holiday Park

The worst place I’ve ever visited, if it wasn’t for my daughter’s majorette’s competition I wouldn’t go there again if it was free.
The food was a joke, but unless you cater for yourselves or go into Filey you don’t have much choice. The carvery on a Sunday is a choice of two meats but you only get one slice of one meat. The server has a camera above watching so that he doesn’t put more than he should, he also puts the veg on so you can’t serve yourselves. My friend ordered apple crumble and it took 55 mins to come only to be sent straight back it was disgusting.
It is the biggest rip off place aimed at families. I am just hoping that next year’s competition is NOT at the Blue Dolphin Filey.

Oh my god!!!!! what can you say about the place - Blue Dolphin at Filey - DONT GO - I have never in my life been to such a dirty disgusting place - our caravan (3 star) what a jok;e the curtains in the bedroom fell off when you opened them, the curtains in the living area - ripped, burnt, filthy, some didn't open, the seating area looked like it had been retrieved from a skip! Cooking facilities a joke, carpets filthy, beds beyond use the list goes on!
The resturant on site we went to on our first night and asked what time they stopped serving and was told quite abruptly 3 hours ago - looks like we saved from a fate worse than death - thank god we knew the area and knew of a decent chinese takeaway.
The sign on the caravan door said " 3 star and please wipe your feet before entering "your joking wipe your feet on exit whilst in the caravan keep your feet well and truly covered. The caravan had not seen a cleaner in weeks it was cleaner when we left.
Thank god for flamingo land, bridlington, whitby etc you could not stay on that site, my son was traumatised by the toilets near reception! This was not a holiday you would rave about you would rather just try and forget the whole experience. I would not recommend this hell hole to my worst enemy. HAVEN! no way hell on earth is what we called it we will never go on another Haven site again and we would tell anyone else considering - DONT DO IT !!!!

1 reader found this review helpful

Stayed in our own caravan, £22 Pound for the weekend good value for two adults and one child. Would not consider going during school hols. Have found that facilities are as clean as previous user leaves them. Would agree that main bar staff need lessons in manners and hygiene. Would also agree that there are lots of slot Machines. We booked online, thought toilets were Ok, did not use clubs. Have booked again as only using as base for the weekend. If you want a working mans club stay at home. If you cant clean a toilet after yourself, you should be ashamed(guests)! This comment does not only apply to Haven.

An awful holiday experience!
The gold caravan was filthy, falling to pieces - everything broke, including two microwaves and a toaster.
The facilities were disgusting, I think the men’s toilets were only cleaned once during our weeks stay and I have the pictures to prove it.
Not a very good site at all - stay away.

We stayed at the Blue Dolphin for a week in August. We had a electric pitch on the touring site. The first issue I had was upon entering the touring reception I was "welcomed" by the rudest woman you may ever wish to meet. After a few minutes of snapping at me and being completely unhelpful she answered her mobile phone started to talk to the person on the other end of the line and shooed me away with the back of her hand. Upon finding the pitch we were pleased with the site despite the first few days we were slightly crowded with tents but that soon cleared.
The shower blocks were somewhat of a lottery. Dependant on the time you went to use them you could either find a clean shower with plenty of hot running water or you could find an overcrowded shower block that was filthy with trickling ice-cold water.
The swimming pools were small but clean. However the lifeguard staff were young and inexperienced. Having 2 small children it was quite shocking to see older boys fighting and throwing things and the young staff looking to scared to tell them to stop. At the point where my 5 year old son was pushed under water by two boys who were fighting with each other it was left to me to tell them to stop whilst the young girl stood at the side of the pool looking sheepish. It was also disappointing to find that the pool would close for 2 hours each day so that they could charge for swimming lessons.
The evening entertainment was varied but better than expected. The cabarets were cheap and cheerful but the children really enjoyed the shows and the party dances. The service at the bar was extremely slow and the lager was slightly overpriced but not too excessive. However on a couple of occasions it was flat. The bar that we frequently used was often packed and after 7.30pm was impossible to find a seat.
The food places on site were as expected extremely expensive. The main restaurant was not only overpriced but after waiting 55 minutes for our meals we were even more disappointed when they arrived. The meals were not as described they were small and in some parts inedible. The staff did not care about complaints as they were understaffed and quite young.
The on-site shop was surprisingly cheap (for a camp site) it was well stocked with plenty of fresh produce.
All in all despite a few disappointments we had a great time and were quite impressed. I would definitely book this site again.

We booked a four day break and thought we would book the super luxury gold caravan after being impressed with the images displayed on the website.
When we arrived we were shocked at the shear size of the campsite, the confusing entrance and booking in procedure. We were even more shocked once we reached our caravan (finally after getting lost within the caravan site for 20 minutes!) and were quite upset to see that the caravan looked nothing like the ones on the website. Certainly not super luxury anyway, infact the caravan was very basic and the bedding was quite shabby and bobbly.
Our first experience outside of the caravan was the on site entertainment centres. EVERYTHING had a money making scam attached to it. We thought our leisure passes would enable us to use them for leisure but no, every leisure activity such as roller-skating, the gym, aqua jets which were advertised on the website were charging extortionate prices (not mentioned when booking). The only two things that the passes allow you to do is to go swimming and to spend your money in the many arcades!
As for the swimming my daughter was 18 months old at the time so i sat her on the floor in the changing room so i could change into my costume, I noticed a beetle crawling across the floor right next to her, so had to hold onto her whilst dressing myself! To make matters worse i noticed another two beetles on the way into the indoor pool. Both pools were too small for the amount of guests and were freezing!
The entertainment was so so on the first night but the second, third and fouth night were exactly the same as the first. I was unimpressed by the way the reps had to give the hard sell every night, trying to push out as many flashy toys as possible only for us to turn up the next night with the toys we bought the night before falling out of favour for the new ones.
Every night there was a competition to sell as many toys as possible only for the children to be disappointed the next night not to have the latest. Parents felt under pressure to buy the current toys costing £5 each (ours broke within 10 minutes) It was also un-comforting that every single rep was dressed head to foot with clothing brainwashing us holiday makers into buying a caravan there! NOT ON YOUR NELLY!
The shop was very well stocked with most items, add around 30% to the typical price of the same item in your usual shop and your starting to get the idea of the prices there.
Although Haven don't really have much power to vet holiday makers before allowing yobs to come to these family places they don't do anything to control it. Our caravan and the entertainment bars were full of under-age drinkers who swore and behaved aggressive.
The on site restaurant should be given a wide birth, we bought four basic meals of curry and chips and 4 drinks at a total cost of £58! They ran out of curry, gave us a chicken burger instead of beef, ran out of custard, ice cream and other basics! and our food was awful! When we pointed out their mistakes we were treated very rudely and made to feel awkward.
I have never felt the need to complain about any holiday we have had but feel its best to warn others who may be thinking of it, If i had have known what we had booked I would never have put my family through it.
To summarise its an oversized, money draining dive. If Haven put as much time and effort into mending the major issues as they do into dragging every penny out of their customers then maybe they would get a better rating. They talk the talk but dont walk the walk.

Disgusting site.
The facilities included a showbar, indoor, outdoor pool and a play area. The showbar's entertainment was ok, quite entertaining. The floor was sticky and if you tried to walk over to the bar, you could feel your feet sticking to the floor. It was ridiculous! The ceiling looked as if it was going to fall down any moment and the music was loud, pumping and downright annoying. T-Co was very good but it was only on at weekends. The indoor pool was ok but the water was slightly cold. The slide was good but the lifeguards were downright nasty and wasn't bothered at all about the safety of children using the slide!!! I tried to get on before my sister to catch her at the bottom because she was uncomfortable about going down alone when all of a sudden a crowd of boys ran in front of me and she was all set to go down the slide and the lifeguard told me off for pushing in front of the boys to get to my sister!! It was finally when I said she's not comfortable about this, she gave us a funny look and let me go down with her!! I was extremely appalled at the lifeguard's attitude!! The outdoor pool was not very heated at all. I've been in more heated paddling pools!! The water was plain freezing and we were all numb with cold after being in there. Much to our disappointment, the outdoor slides were closed for the whole 5 nights we were there due to bad weather. The play area was ok, it was very fun, slightly dirty, very antisocial children and very wet and muddy. You had to troop through piles and piles of mud to go to the equipment. I'm pleased we brought our wellies!!
The toilet/shower block was appalling. The showers were nice enough, quite warm but we had to keep our hands on the button to keep the flow coming. But the water was trickling down the back of the wall, instead of actually squirting out. The floor was filthy and extremely wet. There was no stool to sit on or to put your clothes on. So your clothes got extremely wet. When I looked up, the roof looked like it was about to fall down, it was nearly crumbling!!!! The floor was disgusting and my trousers got muddy at the bottoms. The toilets were disgusting. I wouldn't touch the flush handle with a bargepole!! I ended up using toilet roll on my hand to flush the toilet. The seats and pans were ok but there was hardly any toilet roll in the dispensers and none of the locks worked except 2. There was no private washbasins just about 15 washbasins together so we had to watch everybody brushing their teeth and washing their face which I found quite uncomfortable!!!
All in all, not a nice site. The funstars were very friendly though. It ended up where we were washed off the site the day before we were supposed to leave. I'm sure this would be a very nice site, if the weather was nice and it was dry.

What an awful place, I will never set foot there again.
We gave the food outlets a wide berth and cooked our own, sticking our noses through the door was enough. As for the public facilities, what a joke! Our toilet pipe came out rendering it unusable, of course at 8 in the morning with a 4yr old this is not helpful. We went to report it only to find reception was shut till they could be bothered to open. Then we went to find the facilities. What facilities? There are none, no public facilities, that I could find.
I queued outside the entertainment complex, which as supposed to open at 09.00. Got to 09.00 no sign of the door opening, a security guard came along on his rounds. I asked what time it opened to be told, when they felt like it, this was sounding familiar. So, I told him about my lack of facilities and at this moment my 4yr old piped up I really really really need the toilet, so, he let us in, against rules. What with that and the soft play not being open when it was meant to, the children's clubs not running at the times they said and the shop closing earlier than it said and general dog-eared look. We didn't spend much time there, saw a lot of North Yorkshire instead.

This is the worse holiday ive ever had, i will never return to the blue dolphin.
There was nothing for teenagers, no activities, no roller disco was open and everything else was aimed at kids of 1-6yrs olds. The pool was far too shallow, we couldn't even get a swim in it and you can only use outdoor pool if weather permits.
Booking tickets for bus to Flamingo land is a total joke. We along with another 4 or 5 families didn't get on the bus as we heard through the grapevine the driver was letting people pay on and not keeping the seats for people who had booked seats beforehand.
The entertainment was ok but again aimed at 1-6yr olds. I had four teenagers with me and they were so bored with having nothing to do.
Now the best bit..... Don't expect to get the caravan you see in brochure, you won't get it... I was put in something that looked as if it was pulled out of a scrap heap, very badly done up + passed off as a 4 star. It wasn't even cleaned before we went in. I found rubbish under the double bed plus under 1 of the beds in the middle room, and in the other room i found a dirty t-shirt and a dirty pair of worn boxer shorts....yuck!!!! Thats disgusting to even think of putting anyone in that state. I was nearly sick having to put them in the bin(using a bag over my hand). There was a lack of equipment and the sheet didn't even fit the double bed properly. There was supposed to be 8 of us but only 6 could go and good job as it was far too small for us all.
I've sent a very big letter of complaint to Haven and told them what I thought. I wouldn't recommend this caravan park to anyone, (esp with kids over 8yrs old), go to Berwick instead, a million times better even with the rubbish.

1 reader found this review helpful

Having been on other Haven holidays last one was at Primose Valley which I would give 10/10 - Blue Dolphin was a nightmare! I would compare it to holidaying in a derelict housing estate in the fifties.
There was only one bar open out of three. This was jam packed and was like being at a creche. Beer was overpriced and rotten never known my husband to have a sip of lager and leave it, never.
The entertainment was poor not even funny bad just bad. All around was money making machines, also overpriced and to get to anything you would have to run the gauntlet of these machines everywhere.
They now have a rule that you cannot take pictures of your own children. They have a photographer to do this and will charge you to get these pictures. I am all for keeping children safe and know the dangers they face but I was worried about the thought of some pervert getting the chance to view all the pictures of the kids at swimming pool on the buy your photos here board that is for all the public to view. Anybody trying to take a picture of there own kids was treated like a criminal.
The Burger King on site charges £5.98 for an adult meal and the place is disgusting we walked in and walked out. I have enjoyed every Haven holiday I had but this one. The caravan was dire we had went for silver but it was basic, damp, smelly and tiny.
Not the holiday we had hoped for. The only good thing was our family worked hard and made good a bad thing and thank god for Filey lovely beach and take-aways.