Reviews of Quay West Holiday Park, Cardiganshire

I GO TO QUAY WEST TWICE A YEAR. WE ALWAYS BOOK INDEPENDENTLY SO WE KNOW WHICH CARAVAN WE ARE GOING INTO. OUR CARAVANS ALWAYS HAVE LOVELY SEA VIEWS AND A GOOD VIEW OVER NEWQUAY HARBOUR. THE SITE IS ALWAYS SPOTLESS, THE STAFF ARE WELL MANNERED AND POLITE AND THE FACILITIES ARE GOOD. THE FOOD IS GOOD AND ALTHOUGH SOME PEOPLE SAY THE FOOD IS OVERPRICED, THEY SHOULD REMEMBER THAT MOST HOLIDAY CAMPS AND HOLIDAY TOWNS CHARGE HIGHER PRICES THAN PUBS AT HOME AS THEY DONT REALLY HAVE MUCH BUSINESS FOR AROUND FIVE MONTHS EVERY YEAR SO THESE PRICES ARE EXPECTED. THE SHOP IS WELL STOCKED AND AGAIN THE STAFF ARE ALWAYS POLITE. THE STAFF ARE ALOT FRIENDLIER AT QUAY WEST THAN SOME OTHER PARKS. IVE RECENTLY RETURNED FROM DEVON CLIFFS AND ALTHOUGH I HAD A GOOD HOLIDAY, THE STAFF WEREN'T HALF AS HELPFUL. THERE WERE FIGHTS AND ARGUMENTS OUTSIDE THE CLUB WITH SECURITY GETTING PELTED WITH BOTTLES AND YOU DONT GET THAT AT QUAY WEST.

NEWQUAY ITSELF IS GORGEOUS AND IT ALWAYS FEELS LIKE HOME WHENEVER WE RETURN. WE ARE GOING AGAIN IN A FEW WEEKS AND CANT WAIT. NO BAD POINTS AT ALL REALLY, APART FROM A NICE STARBUCKS NEARBY WOULD BE APPRECIATED!!

**HAVEN SITES ARE A RIP OFF** Newquay is a fantastic place but I will avoid Haven sites in future out of principal, we booked our holiday in a Gold class caravan on the Quay West site and unfortunately there was a major problem with dampness in the childrens bedrooms which I have addressed with the owner.

The issue I have with HAVEN is that we did not get passes included in our package which was our oversight, but then we discovered you do not get use of ANY of the facilities including the bars and the childrens playground (which is fenced off), ontop of this if you purchase a pass you the have to pay extra for the kids to use the Bouncy Castle, the Crazy Golf and the Trampolines. The shop is well stocked but all prices are inflated well beyond the local shops, they are a large greedy company!

Fantastic holiday, stayed in a gold 3 bed caravan, lovely and clean with fantastic views of sea and New Quay.

Very steep walk to and from the beach but well worth it.

Not a hugh amount to do in the area but that makes for a relaxing holiday.

Children enjoyed the pool, although they would have enjoyed the splash zone if it had been working more....

Found 99% of the staff very friendly and helpful, although one waitress needs to learn how to smile.

We ate in the Oasis bar every night, all meals were very nice but the kitchen staff need to sort out there ordering of stock as on most nights they hadnt got everything we wanted.

If your looking for holiday gifts buy them in New Quay, very reasonable prices compared to most seaside resorts.

Boat trips are also very good value for money, we were lucky enough to see lots of Dolphins which made my daughters holiday.

just back from our holiday in quay west.mobile was clean and better then expected.view from mobile was lovely.we stayed in pembroke site.all staff were friendly and helpful except for one or two in reception,handed in keys at end of hol ,got no thank you or how was your hol.on arrival was the same,one girl seemed to be the only one trying. the shop was the same no customer service,no hello or thank you.shop was overpriced and badly stocked. go to newquay 10 min walk away or 5 min drive.costcutter there,cheaper and better stock.

look out for the 5 min woodland walk,its nice but not suitable for buggys,the walk to newquay,go up by owners club,its 5 min along under archway.dont walk the main road,no path very busy roads.we found walkway by chance,its badly signposted.

newquay is lovely.the people are friendly,the beach ,the shops,all worth the vist.we ate takeout fish and chips on the wall at the tourist office and watched the dolphins swim in the evening,it was a lovely memory.took the boat trip,we seen the dolphins up close.

oakwood,pricey and badly laid out inside,queues for some rides up to one hour,raining the day we went .ate in woodys,no indoor covers all outdoor seats,need up some for wet days.folly farm good value for younger children,under 9.

tenby was beautiful,but i prefer newquay,souviners cheaper in newquay.

aberystwyth 4o min away by car.big town ,had nice shops and restaurants.we did the steam train,wasnt great value and was smelly and seen nothing only bushes,went to cenerth waterfall after,if you are going to steam train do waterfall first,car park ticket gives you money off the train.

i fell in love with newquay.loads to do away from the park.

bad points about park,pool was nice but fills up very quick go early.no football /outdoor area like in all other parks we have been too.its being built we were told.have tennis court and this doubles up for all outdoor sports.entertainment was brutal,a good band would start at 10 and finish at 10.30.then more of your party tunes etc etc.

take out in bar was okay,didnt start tiill 9 or 9.30.

park is a good base,scenery is beautiful in the area.

On arrival the whole site appeared filthy. Bird mess everywhere bins overflowing. The accomodation upon arrival looked ok, hardly impressive considering it was a "gold" chalet. The housekeeping was hit and miss. Bed sheets were only changed upon request. Took two and a half hours to cook chicken nuggets and chips, waited over 24 hours for an engineer to come and look at it. Engineer finally agreed cooker was broken the night before we were due to leave.



The launderette was a day out in itself. I have never seen anything so ancient. Loaded my clothes in then had to walk to the other side of the campsite to get change for the dryers. The lady in the shop told me that the shops nearer the launderette were not open due to a high turnover of staff. All the housekeeping staff, the maintenance and gardening teams do not speak english, even some of the lifeguards are not english speaking.Booked 2 lessons for the aquajets but they could nt get two out of seven of the aquajets to work. Holiday seems a good deal, however, everything on the park is chargeable and charging highest premium, anything that is free is open very sporadically and has not been updated. the whole site seems to be extemly run down.



We decided to leave a day earlier, the holiday was depressing the staff unhelpful. Upon complaining at guest services i was told complaints were filed, and no feedback ever given. I made the mistake of looking at the reviews on the internet before going, i was dubious but decided to give it a try as i had already booked. With hindsight i should have stayed at home i would have saved myself quite a lot of money and would have had a relaxing stressless week!

Accommodation, silver 3 bedroom, Powys, 4, very good, sea view and close to the entertainment. Not bad, short walk to Newquay, very clean, good beach and Stella on tap, well worth the walk. Going back in October for half term, this time in gold caravan, kids loved it!!!

Booked Gold caravan-paid £40 extra for new van (2007).



On arrival could not get near caravan with car. We had to fight every day to get parking space usually a good distance from the van. The van was 10 min walk from amenities on site even though we paid the top price. On looking around the van discovered dishes, cutlery, cooker and even dried-in food in the bottom of a pan - overall the whole kitchen needed scrubbing.



There was no beds made up even though it stated that beds would be made up by the time you booked in at 1.30pm. We waited till 6.30 for a knock on the door by which time we took the bedding off them and made them ourselves. Some of the sheets were not usable as either ripped or had make-up on.



On Tuesday night we went for a meal in the cafe/bar and grill on site which was very expensive and very poor value for money. Also I had to take my sons bacon burger back as the bacon was raw-not just pale but raw! Was told that they would replace the bacon and I had to tell them that I wanted a whole new burger as it was raw meat with cooked meat.



The entertainment was a joke - staff dancing and singing all week was not what we paid a ridiculous amount of money for and to be reminded every 5 minutes -over the mic- that hotdogs and chips amongst other things are available especially for the parents with a few children - is like trying to bleed you dry.



You are led to believe that there is a swimming pool - although 4 strokes and you are on the other side - you are only allowed to use it certain times of the day- members only up to 10 am. Access to the beach is slippery, muddy, steep, inaccessible for prams or wheelchairs and is mostly overgrown. To gain access to the restaurant or club you have to walk through a large arcade where everything is expensive at £1 a go and gives tickets as a prize so can cost a small fortune before you actually get into the club. The only thing that saved this holiday was we were fortunate to get the good weather.



We have come home feeling like I need another holiday!

I have just come back from a great holiday at Quay West and i thought the holiday was great. The childrens Entertainment and shows are fantastic to what I have seen on other parks. I watched the shows at Hafan Y Mor and I have been to Craig Tara and Quay West was a lot better. They seemed to enjoy it and I would say the funstar team are a lot happier and my kids warmed to them better.



So thank you for a great holiday, be back soon.

Went here for a weekend and was surprised of how good it actually was. I didn’t think it would be good at all.



The caravan itself was good well there’s not much of a difference between caravans but yes this one was good.



Entertainment was good overall but only one good entertainer to be fair, the others wasn`t exactly the best. The place had some fun things to do but the beach was disappointing.



I would say that overall it was a good holiday and ideal for family weekends or weeks



Hope to go there next year.

Second time at Quay West, we booked a gold caravan only to find on arriving in the caravan that it was obviously not a gold, as there was no heating in caravan as there should be.



Also beds not made up as per brochure ( this state’s beds made on arrival the park staff say by 1800, but who wants someone to come round and make your beds while you are there).



Hot water tap was spinning freely, on reporting all this staff said someone will come round to show me where heating was and fix tap .



Well he came round and there wasn’t any heaters and he couldn’t fix tap. Give credit where due though on realising they had allocated us the wrong grade caravan they gave us numerous alternative caravans to pick from.



After this stressful start the rest of our stay was fantastic New Quay is a lovely resort and nearby mwnt beach must be the best beach in Wales by far.



Quay West park is quiet the way we like it but if you’re after a full on keep kids entertained park choose elsewhere.



Graded this hol as 8 but for the state of the caravan being a lower grade when we arrived, it should have been a 0 for haven holidays allocation team.

Just returned from a 7 day stay in a Gold caravan at the park.



We have been coming to this park for two years and I suppose we have dropped lucky in the past and stayed in some really fabulous caravans.



This time we were given a very old van that was quite far from the main amenities. We asked to be moved but was told they had no other vans.



The entertainment was the worst I have seen at any Haven park. The funstars repeated the same show, We will rock you, three times in one week and their voices were really bad.



When they first performed the show the music went funny and showed them to be miming. We could not believe that they had gone to the trouble to record such a shower of crap.



The smoking ban in the club is excellent as you now can breathe in there!



Bad points:



Rubbish caravan that I would class as bronze done upto look gold.



Rubbish funstars shows that are repeated and repeated.



Expensive for food and drinks.



Good points



Close to some really beautiful places so you have the chance to escape the funstars shows.

Went here for the first time and were not disappointed. We booked a very reasonable last minute deal. We were supposed to get a 2 bed but got a 3 bedroom instead.



The caravan was very clean with lovely view. Lots for kids to do i.e. arcade, swimming, play area & kids clubs. Great entertainment.



Swimming pool changing area a bit cramped and food in restaurant v-expensive.



Recommend going into new quay for cheaper food, restaurants, chippy & everyday essentials also has a great little pound shop that sells everything.



Fab holiday, people were so nice and a lovely place so would definitely visit again and recommend to all.

I went to this holiday park with my family and friends and had a really nice time. The 5 hour drive got boring but once you’ve had a sleep it goes by faster.



Our accommodation was a silver caravan, on a night and early morning it was very cold due to the fact that there was no central heating. I have been to Primrose Valley before in gold accommodation and it did have central heating in the bedrooms and the whole of the caravan and it was a lot warmer but apart from that I have no complaints.



The arcade was very pricy and easily ate up your money for example the car racing, motor bike was all a pound a go. It seems the younger children at the arcade were collecting tickets out of kid’s games, and then when they had saved up a lot of tickets took them to a desk and used them to buy things.



The problem was you needed over a 100 tickets to get a decent prize and at 30p a go when the machines only give out about 5-10 tickets at a time, it can get pricey.



The drinks in the showbar were the average pub price but kids slush puppies were 1.50 each! At home I pay 80p.



The entertainment was not really entertaining but the funstars did really well.



The aqua bar served beautiful food but on a Thursday(it might be other days as well but I’m not sure)there was only a very small menu after 5pm which included about 2 starters. 5 main meals and any choice of desserts this only happened though because there was a carvery on.



I did not choose the carvery but a member of our party did and said it was beautiful.



On to the location and it was really lovely. There is a small town called Aberystwyth (I would recommend going in the sea horse pub as it is small and quiet and can take children in till 9 pm) but a bit further away is a town called Aberaeron. It is a lot bigger and has more shops. Brilliant for shopping.



About 15-30 mins away is the town Cardigan and that’s quite big. Cardigan does have a tesco.



Overall my holiday was good and this review shows the good point and bad points of Quay West Holiday Park and it was altogether really good.

The area is excellent. The staff were excellent and very helpful. The entertainment was excellent because the entertainers involved the adults as well the children.



And the arcade superior the kids to play in and one of them, accidentally slipped over on the side and the staff were very help full and assisted him.



There was a 5 a side football pitch and the kids played in it a lot as well.



There were a few problems however:



The mugs in the caravan were chipped.

Evening meals were a bit expensive.

Bar staff a bit slow.



All in all, excellent! 11/10.

I have been there for the 3rd time in 3yrs and I love it! The first time I went I went with my mum and family, but the past two times I have been I have been with a friend and her family!



Our caravan has been clean and tidy, but the first time the smaller room was too small to walk between the beds! Thankfully last weekend was much bigger! We had heating and an en-suite!



The entertainment was very good aswell, having a dance floor, and plenty of entertainment for the kids including a small kids club. The problem was that the drinks were not cheap in the bar and came to quite alot for 1 round.



There is a small shop where you came buy any everyday product including small gifts, and a large arcade to keep the children happy when the adult’s entertainment is on!



Thanks for a brill long weekend! And maybe be back next year!