Grand Hotel Holiday Resort

L Hersonissou Box 104, Crete 70014, Greece
4 star
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Recent traveller reviews — view all

Average Rating

9  / 10
(29 reviews)

Ratings summary

Brilliant
20
Good
7
Average
1
Poor
0
Awful
1

Rating by feature

Room: 8.5/10
Service: 9/10
Value: 8.5/10
Cleanliness: 9.5/10
Location: 7.5/10

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Traveller reviews

1 2 3 »
Nice holiday location but go with plenty of money to spend

"Stayed for a week at the Grand Hotel with my 15 year old daughter a couple of weeks ago. Rooms were clean and hotel well cared for - and given that it's so huge - houses 800 at any one time - not as impersonal as it could have been. Staff were generally friendly and helpful. Loved the signs at the three pools telling you not to reserve sun-beds when EVERYONE did so anyway! No children allowed in the middle pool, but that rule was also ignored. Whole scenario geared up to unloading your cash as fast as possible, so take lots with you!For example I had not anticipated having to fork out 20 Euros for a safe deposit box and another 20 for pool towels. Food was quite good, particularly the local Greek fare on offer and plenty of it. Good idea to give you alternative venues(the Aegean restaurant and the Pizzeria) for two of the nights as the same restaurant for a week always gets boring. We didn't go relying on the hotel entertainment - so we were not disappointed. There were Greek dancers one night which we enjoyed. You have to pay 15 Euros to visit the local beach, which is annoying as it's quite nice. We booked a tour with Thomas Cook which include Knossos, a monastery, a church, a winery and pottery which was a very enjoyable day out. Altogether a nice, peaceful relaxing holiday with plenty of sun-bed around the pool time - and contrary to some other reviews I have seen here, you can get a sun-bed every day if you break the rules and put your towel down on one by about 8.30am! And read a couple of very interesting books but that was down to my personal taste which may not be of interest to others. I would recommend the hotel if you don't mind big hotels - we were very satisfied with our stay."

  • Holiday details: Aug 2013, booked with Thomas Cook
  • Advice: Get out of the hotel some of the time - it's very tempting to be lazy and hang around the pools.
  • Good For: Beach
by Butterfly17
8 / 10

1 reader found this review helpful. Did you? Yes

what a lovely hotel....

"my husband and i stayed in the grand hotel from 20 th july for 2 weeks. we had a great time, the hotel was superb, the staff was lovely, everywhere was spotless, the food was fab too. The hotel is run to a high standard, would definately recommend to familys and coupels. However tho the animation tea was ok in the day time for the children we felt that they let the hotel down at night, and wished that more entertainment in the theatre was of a adult nature, with maybe a group, tribute act, or simlar. The greek folk dance was good.pools was lovely even though we could only get a sunbed once. (far to many germans who dont understand signs or how to form a que. just like to mention the restuarant staff nikos, george ellenor, they was lovely, very kind and always had a smile, all in all a truely wonderful holiday, oh... nearly forgot the zumba by the pool 10.30 daily was fab too, with lisa. 10/10 ****"

by Jayne W
10 / 10

2 readers found this review helpful. Did you? Yes

Romantic holiday crushed very bad hotel

"I booked Grand hotel crete 12 months prior to the holiday. 4* the hotel states, what a let down. Lets start with the room facilities no kettle,water, 2 singel beds pushed together,2 English channels on a 10inch tv, just very very basic for a 4* hotel. 3 pools with limited sun loungers I was there for 2 weeks and managed to get a lounger 3 days out of 14 very dissapointing to say the least. I did speak to the Manager about the problem and his responce was the hotel is full to the limit. Restaurant buffet for all inclusive, All meat and chips not what you would expect in a 4* dining. If you are over weight or suffer from an illness which effects walking DO NOT GO TO GRAND HOTEL the basic rooms are on top of a mountin and the hill is very steap aprox a 20 min uphill walk just to go back to the room from reception. However there is a car to take u back and forth whenever you can get a chance to get in or even find it. Entertainment wise there is none whatsoever apart from theatre 9pm til 10pm for kids. also all inclusive drinks finish at 10pm then after that drinks are from £5 upwards. I payed alot of money for an all inclusive holiday and grand hotel crete looked perfect relaxation with drinks / food on tap however I ended up spending alot of time and money entertaining and feeding my family outside the hotel as it was a big dissapointment for us all. I spoke to other guest and they was just as dissapointed and upset as me. I would just like to say I would never reccomend GRAND HOTEL for an holiday it is very decieving the reception area is a 4* however what lays behind the reception is a different story."

by lisalou
2 / 10

7 readers found this review helpful. Did you? Yes

wonderful

"The Grand Hotel lives up to it's name 'GRAND'. It is defernately a 4* hotel.

In our room we had a queen sized bed and a full bathroom unfortunately the shower was a bit hot and cold.

The maid service was excellent and the rooms as well as the hotel was immaculate, absolutely spotless.

The staff were very friendly and helpfull and the animation staff were very good we looked forward to their shows.

The food was overall very good and I could always find something to eat as I am a fussy eater. My only critisism is that the chef used far to much salt in some of his meals.

For those who like to drink there is a bar called the Romantik not far away or you could always take walk into Stalis. We used to walk into Stalis and back then use the hotel lobby bar.
"

  • Holiday details: Sep 2009, Half Board, booked with Direct Holidays
  • Advice: A nice pleasant place with something for everyone
  • Activities: Archaeology
  • Good For: Beach
by G Mead
9 / 10

4 readers found this review helpful. Did you? Yes

a great holiday

"It was our first trip to Crete and what a beautiful place it is, on booking our holiday we chose a hotel with good reviews and a short transfer, it stated 40 mins when booking, however we were on the coach for 1 hour 45 mins, luckily our 2 year old fell asleep on the journey, on arriving at our hotel it looked fantastic, the staff were very helpful and got us settled in our room quickly, the room was of a high standard and very comfortable, the maid service was excellent, they came in each day and cleaned top to bottom and replaced the towels. Our room was half way up the hill which i felt was more of an incline, however if you are very unsteady on your feet you may struggle, the hotel porter did take people to there rooms though in the little car if needed so you would be fine. The pools were great, we stayed round the fun pool during our holiday because of our young daughter, the food was excellent and there was a great choice for all, i had an upset stomach one evening after having sea food risotto, but the rest of the holiday was excellent, Manos in the restaurant was fantastic with our daughter, he made lots of her for the whole 2 weeks, as did all the staff. The only disappointment for our holiday was the beaches, they were very pebbly, we only went down one day, however with the excellent facilities at our hotel it was fine, our daughter did miss not making sandcastles though. I would recommend this holiday for other families, the evening entertainment was great, our daughter loved the mini disco, and the adult entertainment still allowed for families and couples so everyone was catered for. Overall our first taste of crete was excellent, we were very sorry to leave, but will definatley be going back in the future."

by Amanda Coupland
9 / 10

5 readers found this review helpful. Did you? Yes

Nightmare

"I stayed at the Hotel Grand in June 2008 for 1 weeks holiday with my partner,the Hotel was very well presented in all aspects.On my second day my room was entered by key access no forced entry and all of our belongings was stolen,cash,passports,tickets,ect.A further attempt was made to withdraw money off my credit card in the local town the same day.Hotel management wanted to hush hush the incident,the police was not interested i even typed my own report.There was no support from the Hotel or my tour guide Thomas cook.REMEMBER ACCESS WAS WITH A KEY CCTV CAMERA CONFIRMED THIS NO FORCED ENTRY THIS POINTS TO A BAD APPLE WITHIN THE STAFF."

by CRAIG TURNER
8 / 10

6 readers found this review helpful. Did you? Yes

Lovely hotel, location not so good

"Had a good holiday at this hotel. Beautiful hotel with great rooms and facilities, and good selection of food. Unfortunately, the location is not ideal, only one bar close by, everything else a good 20-30 minute walk or bus ride away. Bus service here was excellent, so easy to travel to other areas, but not necessarily what you want to be doing in the evening after your meal.

The weather was, unfortunately, not very good, quite cold and rained often, but to be expected at the end of October - still better than back here in the UK! Greek islands not the best place to be headed at the end of October as their season is ending, and daily more and more places were shutting, giving the feel of a bit of a "ghost town".
"

by mrsfranky
8 / 10

2 readers found this review helpful. Did you? Yes

Wonderful Place

"What more can i say! Hotel beautiful, accomadation great, food wonderful, staff amazingly friendly and to top it all off weather was fantastic!!!

Reconmend it to any one and will definately return!!!
"

by thejohnsys
10 / 10

2 readers found this review helpful. Did you? Yes

i stayed at the grand hotel in may.it...

"i stayed at the grand hotel in may.it was cleanest and most welcoming hotel i have ever steyed in staff were very friendly and helpful.our apartment was spotless and maids worked very hard keep up the good work.food was divine and well presented.area around hotel cleaned every morning.also felt very safe in crete.weather glorious.the only down side was the gypsy market it was rubbish and waste of time."

by D Lewis
10 / 10

1 reader found this review helpful. Did you? Yes

Me and my boyfriend have just come...

"Me and my boyfriend have just come back from staying at the Grand hotel and what an amazing experiance it was.

The hotel is lovly and clean and all of the staff are brilliant, i noticed one of the reports about the head bar man Antonious thinking he is the man greek man, but having been there myself i do not see why they rated him so badly. most nights we were up the bar and he was so friendly so were all the other bar staff .

The pools were nice a clean too.

There are activitys durning the day at the main pool for everyone, and the eveing shows are worth watching.

overall i think this was a brillant holiday and i would consider going back in the near future.
"

by J Neville
10 / 10

1 reader found this review helpful. Did you? Yes

Just returned from a two week half...

"Just returned from a two week half board break to the Grand Hotel in Crete.

The vast majority of guests here were German followed by the French, English guests were in the minority.

This hotel is immaculatly clean. It is kept to a very high standard the rooms are attended by maids every day and do a fantastic job. We stayed in the superior rooms and they were very nice, we saw the difference of the standard rooms and to be honest apart from the decoration there is no real difference, they both have A/C, large balcony, hair dryers, TV with only 3 English channels sky news, bbc news and bbc prime the rest is French and German. The beds are comfortable if you prefer very firm matresses. There are no tea or coffe making facilities in the room, we wish we had known this as we would have brought a travel kettle with us, it took us days to find a shop in the town that sold them. There is a small fridge in the room which will hold 6 cans of cola and two bottles of 1.5ltr drinks.

We arrived needing two rooms one for myself and my wife the other for our teenage girls 13, 13 and 15. We did ask for adjoining rooms or rooms as close as possible when we booked, but our flight was delayed 4 hours and we arrived at the hotel in the early hours of the morning, we were put in rooms the furthest point away from each other, we spoke to the reception staff and they were very understanding and managed to get the girls in the same block after 3 days once the French had a change over day. We were lucky to get rooms as there were guests who were placed in hotels nearby because the hotel had been over booked, some had to wait 3 days to get allocated a room although they were permitted to use the resturant and facilities in the meantime.

The resturant is self service buffet style, The breakfast session has a massive choice from cereals to full english fry up, there are a lot of fruits, pancakes, waffles,continental, basically anything you could think of they had it.

The evening session again there is a lot of choice but it did not get changed much over the two weeks, but there is a lot of variety of German dishes. The resturant staff are friendly and attentive when you arrive in the resturant, they sit you at the table promptly, although if you want to sit outside you need to get there early, and quickly serve you your drinks. Once you have had your meal it is difficult to get the waiters to return to you so you can pay for your drinks and leave, although the staff are attentive they are heavily under manned and getting more than one drink at a sitting is not easy.

Gents need to wear trousers that cover the knee during the evening meal session, they were very strict about this and did send numourous men out to get changed, they are not fussy about the ladies attire, shorts, mini skirts or dresses were commonplace, they were totally relaxed about the childrens evening wear although they did ask a family once to go back to their room to change the children out of their swimwear. It is totally different during breakfast, swimming shorts and t-shirts are permitted.

The hotel is very pleasing to the eye and is built on a hill, if you have any walking difficulties then this is not a hotel for you, it gets very steep in parts and there are a lot of steps to negotiate. If you are unlucky to get a room at the top of the hill, it is fine coming down but a real workout getting back up again, we fortunatly were near the bottom but the main topic of complaint was from the poor folk at the top of the complex.

The pool areas are very well kept and the pools themselves are very clean, there are 3 pools outside. The main pool area which is at the bottom, where the main hotel is, has a large amount of sun beds which you will have to get up early to get one as they were usually all covered in towels by 7.30am, there are signs asking not to resrve beds but I suppose it would be difficullt for the hotel to enforce. There is a pool bar and snack cafe at this level.

The second pool is slightly further up the hill in the centre of the complex, it was easier for us to get sunbeds here as most of the guests prefered the main pool where the childrens activities take place. Sunbeds here usually were all taken by 9.30am. This pool has signs saying 16yrs and over only, but as the main pool beds had gone so early in the morning a lot of families like us used this pool, nobody seemed to mind and to be honest it was'nt a great issue for anyone.

The tots pool is at the top of the complex and it was too much of a climb for us to investigate but we could see they had a bouncy castle up there.

The girls were a bit old to get involved in the animation or kids day club, but it seemed very popular with the younger children and they seemed to be having a whale of a time, probably suited to 5 - 11 yr olds.

The hotel does not really have any evening entertainment to speak of, there are nightly shows in the amphitheatre, but they were either in Greek or German, the evenings at the hotel were mainly spent sipping a few drinks on the patio after dinner. The hotel does have a bar, it is A/C but ineffective as the large patio doors remain open, the head barman is very friendly and works hard to be an ice breaker getting guests to mingle usually with the aid of Raki.

The hotel gets strict about ordering from the bar, if you order from the bar you have to stay at the bar, if you wish to sit on the outside patio, then you order from the waiters. Seems a petty point to raise but there were quite a few raised voices in the bar during the few evenings we were there as the barman enforces it with an iron fist even though again the waiters are heavily under manned and it can be a long wait for the opportunity to order a refil. The beers are Heineken, which was the only one on tap throughout the hotel, or you can get bottled beer, German only, both are served cool, I never managed to get an ice cold beer during our stay. The pool bar will serve German white beer in a chilled frosted glass. Both bars have a range of coktails and spirits available. Draft Heinekem 0.4ltr for 3.20 euros, white beer 0.5lt 4.60 euros coktails for around 6 euros.

We spent the evenings up in one of the villages away from the resort areas which was called Koutoulafari, not sure on the spelling, but very restful evenings up there lots of fantastic genuine Greek resturants, and pleasent bars with nice atmospheres to relax in. Ideal for families or romantic couples of all ages, there are no club type bars here. It cost us 8 euros there and back each night in a taxi but worth every cent.

There are bus stops outside the hotel where you can get to Herrsonnisos or Stalis, both are lively resorts in the evening if you fancy a party night, the resturants there are not a patch on the ones in Koutoulafari and are a little dearer. Plenty of lively bars and clubs in both resorts, we gave it a miss as its not our cup of tea.

The beach outside the hotel is rubbish, unless you enjoy a small dirty very rocky surface, Hersonnissos has a small shingle beach but gets over crowded as it is quite small. Stalis beach is much better, golden sand beach not massive but not too busy either, nice water, easy to get a sunbed before noon. Plenty of bars and resturants for refreshment. They have the usual water sport activities here water bikes, banana boat tow etc... again good family area we did not see any rowdy gangs of lads or girls here, they tended to be further up the coast in Malia.

To sum up we had a really great holiday, the hotel was immaculate and we would consider returning although we would only book for the breakfast and spend every evening up in the village.
"

by Barlow
9 / 10

8 readers found this review helpful. Did you? Yes

A very nice place. Three pools: one...

"A very nice place. Three pools: one for all, one for the kids and one for no kids so everyone catered for. Steep in places and I can imagine it's a fair walk if staying at the top although on the first day a fella takes you and your cases up in a minibus. There is a tennis court, a games room with table tennis, pool and some arcade machines, an outdoor theatre thing for nightime entertainment, a shop in the basement area, a bar, the main restaurant, a la carte restaurant, outdoor chess game, indoor pool, small indoor gym, snack bar etc. Plenty of sunbeds around the place. Daily entertainment around the main pool aside from one day off. Seemed very clean everywhere. Weekly BBQ outdoors with food, dancing and plate smashing for a supplement of E17.

Food was very good and waiters for drinks were efficient as was the clearing of plates. You pay for the evening drinks you have with your meal before you leave the table by getting the waiter over. Bar prices steepish but expected really and a lot cheaper in Stalis. Even if you are a fussy eater you will find more than enough different food types to keep you happy. Always a queue around the ice cream freezer in the evening. Put the bread into the toast machine four times to get it toasted! Want a British banger for brekky? Forget it!

Rooms all well furnished with good beds, good air con, good balcony most with sea views and very good showers and bathrooms. TV's have a few English channels and a load of German ones. Be prepared to be out-numbered by German visitors by the way. Cleaning of the rooms was very good.

About 10 minutes from a beach across a busy road although there is an underpass. The long beach in Stalis is better and worth the walk. Costs around E4 for two sunbeds and a brolly.

Local buses pass by every half an hour or so and we got to Hersonissos (E2.80 return) and Ag Nik (E7.00 return) this way which was good value. Also pass through Malia on the way to Ag Nik. Most of the buses are like coaches so are comfortable although may be busy at times and some have temperamental conductors although they do speak adequate English. Get on and off at the middle doors.

Stalis is about 15 minutes walk away (turn right out of the hotel) and is a big resort with loads of shops, bars and restaurants. Ideal place if you were self catering. It would probably take another 15 minutes to walk to the far end of Stalis. Cost us around E7 or E8 to get back in a taxi but agree the fare first. Bar prices vary but several places offering a large local beer for E1.50 and cocktails starting at E3 so not at all bad considering the weak sterling exchange rate of around 1.22 at present.

Hersonnisos is further away and might take 40 to 45 minutes to walk there (turn left out of the hotel, cross over and take the coast road). Not sure how much a taxi costs. Buses available - see above. There is also a mini train thing that runs past the hotel that goes on a round trip for E8. Hersonnisos is more based around the main road whereas Stalis is set back from the main road although it still has a reaonable amount of traffic on the road in the form of bikes and taxis etc. Overall we liked Stalis a lot more than Hersonissos and given its location relative to the hotel we gave Hersonissos a miss in the evening.

All in all a very good hotel in a reasonable location and well recommended.
"

by A Wilkinson
9 / 10

6 readers found this review helpful. Did you? Yes

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Map for Grand Hotel Holiday Resort Closest airport: Nikos Kazantzakis (HER) 13.7 miles

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Grand Hotel Holiday Resort is also called:

  • grand hotel crete
  • grand hotel hersonissos
  • grand hotel holiday
  • grand resort holiday

Address: L Hersonissou Box 104, Crete 70014, Greece