Grand Hotel Holiday Resort

This hotel is amazing! Me and my family had the time of our lives here. We arrived at night and were staying right at the top of the hill. But they have golf buggy type things, and you get in, no more than about 5, with your luggage and they take you right to your doorstep! The rooms are lovely. Perfectly clean, lovely beds, everything looks new. Bathroom was spotless, not a crack in the wall, nothing!! Rooms are cleaned everyday, tip the cleaners as everyday we saw them pushing huge trolleys around up and down hills in 40+ degrees and they looked so hot, but everytime you walk past they stop and say hi.
The whole place is spotless, and we noticed at night they use little machines to clean the pools and early every morning the cleaners washed the sunbeds and all around the pool until it was perfect. Even in high season there was always enough sunbeds for eveyone. 3 pools, one quiet, which is very relaxing, one abit louder for everyone and a kids one aswell. The animation team are great, always keeping eveyone busy with games in the pool, water polo, water gym, even yoga in the morning while the suns coming up!
The food was lovely, the breakfast was so good, so much to choose, pancakes cooked fresh in front of you, full english, a range of breads and fillings, youghurts.....etc
Dinner was great too, a different main meat everyday which they cook for you, one day it's a sirloin steak, then a fish, then it's lamb, meatbals, even squid!! etc. Im a very fussy eater but had all my favourites there, loads of different pastas, chicken, chips, vegetables, lasagne, pizza, meat pies, loads of veggie stuff and loads of different sauces and dressings. Dessert was amazing! About 10 different cakes, ice creams, jelly, things id never seen before, baclavas are lovely!
The food was of a very high quality, constantly being replenished, and chucked anything that had been there for about 10 mins and put new stuff in. Obviously you can smoke in crete but you can't in the restaurant, they have a terraced dining area outside if guests want to smoke during meals so no smoke in restaurant at all.
Staff are very friendly and helpful, we wanted more pillows as they were very soft so we asked at reception, about 10 mins later we went back to our rooms and there they were!! We didn't go to the evening entertainment but we often came back and saw people walking back to their rooms laughing and chatting with other guests so I think they'd had a good time!!
The only thing I didn't like was that there was a heatwave and it was over 40 degrees everyday and the pools are sal****er which frustrated me abit!
Overall I LOVED this hotel, I would reccommend it to families.

This is a lovely hotel. Spotlessly clean and the best in the area. The food was very nice, lots of choice and fresh portions are continuously being brought out. You are allowed one A la Carte meal per week (although we were not told). Just ask your waiter to book the table for you. Nice restaurant although didn't think the food was any better, but nice for a change and to watch the sun setting.
The pool areas are very nice, the bottom one for all ages (included pool games), but was very busy, the middle one did not allow children (relaxing pool) and the top had 2 slides so great for children. We spent most of our days up there. You did need to put towels out by 9 ish otherwise you struggled to get an umbrella. Sunbeds are always OK, but they didn't have extra umbrellas. The pool snack bar was OK, but very standard (ie burger, chips etc), a bit more of a selection would be good although the bottom bar did, but it is a bit of a walk back up the hill.
Now I've mentioned the hills, let me explain. We stayed in the "middle" section overlooking the relaxing pool. this was great because you are half way. Lots of people staying at the top complained of the hill which was VERY steep. Think twice if you struggle to walk.
The staff were very friendly and helpful, rooms were quite big and comfortable. The only thing extra they should include is tea/coffee making facilities.
This hotel is nearer to Stalis than Hersonissos. You can walk into Stailis in 10 mins and it is lovely. Lots of shops, bars and a nice beach. Hersonissos is VERY busy and a lot further. We went on the Nemo fishing cruise which was great and WaterCity waterpark was really good, well worth going on both.
The downside on the Hotel was the evening entertainment. Although the team tried hard it was very poor (not 4* entertainment) and because it is held in the Amphitheatre you cannot sit and have a drink - I think they are losing out there. All in all a lovely holiday and I would definitely recommend it.

I have stayed at the Grand Hotel 3 times now and each time I enjoy it just as much as the last. I usually visit with my Partner but this time I am treating my 13yr old Daughter and my 70yr old Mother in May 07. What can I say this hotel suits all ages.
The staff are always friendly and are more than happy to help where ever they can. The hotel is very clean and comfy and the views from the top floor of the buildings are fabulous. We have traveled around by local bus and hired a car to take a trip up into the mountains. This is a must for those who want fantastic scenery and the traditional Cretian charm. The pools are relaxing and never seem to be crowded, no towels on the sun beds at dawn! The food is varied and the dining hours are more than adequate.
I would truthfully recommend this hotel to all, we love it and will continue to visit yearly. Thank you to all at the Grand Hotel.