Dream Hotel

Just back today from 5 nights @ dream... I was very wary about my stay after reading reviews of this site. It just takes some planning to have a great stay. Book a large room with a king size bed, ring ahead to specify smoking or non... Staff are fantastic, very heplful with lots of local tips, concierge was a gift.. As for the rooms themselves, never used the heating once and considering it was -15c while I was there the room never got cold so i dont know what people r talking about (turned the heater on once n it does make a racket but u'll never need it) The beds are from heaven, I cannot tell you how unreal they are!!! Location is fantastic... Would have no problems in recomending Dream... To make the hotel perfect I would add the i-pods, a dvd player, more channels on the tv and a bigger bath(i'm 6'3" and after 2 days of walking all i wanted was a bath but couldn't fit in..)

Firstly the hotel reservation team did not know about an offer agreed between HSBC and itself for HSBC premier customers. Neither did the marketing team - I had to send a fax with the details. To be fair the person called back to explain that the person dealing with the offer had not passed on the details. Evidently the offer only related to a discount off the rack rate - this was not specified in the offer. The hotel itself was modern as expected. The lifts were working ok - this being a problem from previous reviews. The hotel has only been open for 2.5 months and still has a number of teething problems. The staff were in the main friendly and helpful. There seems to be a problem of communication between the bellmen and the concierge as the latter could only offer a car to the airport at a charge of $130+ whereas the bellman ordered one at $65!!!! A fault with the plasma TV however was fixed within 5 mins of reporting the fault. Room service trays were still in the corridor 12 hours after being placed there. Overall some matters requiring attention but if these are overcome then it promises to be a good prospect for Midtown Manhattan.

I enjoyed the Dream Hotel a great deal. I found the rooms to be quite spacious for a New York hotel. There was quite a bit of street noise, but that's just part of the course for alot of hotels in the city. I found the staff to be on top of their game. The concierge was very helpful in finding restaurants, and making reservations. We were even served a glass of champagne courtesy of the concierge at one of the restaurants. I found that very impressive. The amenities in the rooms were replaced every day. I loved the Molton Brown products. The beds were one of the most comfortable I've ever slept in. The pillows were like sleeping on a cloud. I had a chance to eat at Sarafina, and had a chance to go for cocktails as well. Enjoyed both experiences. The Dream Lounge was not my cup of tea, alittle to dark. The Penthouse Bar was very nice. The views of the city are fantastic from up there. All in all, my experience was a very good one. I would recommend this hotel to anyone. Myself, I would go back in an instant. The location was great, and the experience was even better.

I am sooo happy I read this site. I called to cancel and the person was soo unprofessional. He started to argue with me that there would be a charge to cancel. I said that there was only one working elevator. He said, no. We have 'two' working elevators. As if that was wonderful... He refused to admit that there was any work being done on the hotel. After I pushed it, he offered to cancel and then hung up. Although it was so quick, I have to call tomorrow to make sure that he really did cancel. BTW, the website *does* say the rooms come with preloaded IPODs. So anybody that stays there should print that out. -----------------------------------? Also, some of the reviews on this hotel were so hilarious that we almost considered staying there just so that we would have some of our own funny stories.. maybe another time when we feel like wasting our time. ;)

It was so bad, we changed hotels after our first night on the thought that we were paying top dollar but got horrible service. I'll give you the short recap after paying $300 for a king (Christmas week): put us in a smoking room b/c they "can't guarantee smoking or non, just bed size." moved to a nonsmoking room but had full-bed, when we asked for a discount off the king rate, we had to fight for $40 off. no toilet paper when we finally got to the room, had to call for an iron and ironing board which was supposed to be in the room. either hit your head on a poorly designed shelf over the sink, or make a mess trying to splash water on your face. After bringing us to a second room that still wasn't right, the bell hop had nothing nice to say about the management or their concept of customer service. They just aren't paying attention to the important details you expect when paying these rates. I would recommend staying somewhere else but visiting Dream's penthouse bar which has an awesome view of times square

OKay, Im am big on first impressions. So when I arrived to The Nightmare Hotel (Dream). We were excited for a nice little weekend getaway in NYC. Well , Everytime we exited the hotel we litterally had to walk around the DOORMEN and open the door for ourselves....I have NO problem opening a door for myself but, The thing is...each one of them were either on their Cell Phone, Talking about how cheap some guests were for not tipping them enough, or just wanted to stay under the heat lamp to keep warm. I am an occasional smoker and I do not have any problems with anyone who smokes, But I must say it looks a little trashy to have a doorman outside smoking a cigar. When you pay the rate to stay at a hotel it is not only for the room it's also the HOTEL Experience.. As for our room...yes it was the size of my bathroom at home...which again I dont mind since we are not living in that space. But it also seems like they did a rush job...like the bathroom tiles in the shower were painted tinstead of replaced...there were alot of broken cracked sheet rock in the room and in the lobby. The closet is litteraly 2x2 you ccould fit two shirts a pair of pants and 2 pairs of shoes...cant even store your luggage in it. Ipod in room......NOT AT ALL! I brought my own thinking ity had a base to plug into...when I asked the Front Dest they said "I dont know why everybody thinks we have Ipod in room" just because we wrote it in magazine once doesnt mean we have it....hmmm false advertising too!! Serafina.......If you want to eat a nice meal and get HORRIBLE SERVICE...thats the place for you. Food was good but the Service was soo sooosooo bad. Room Service Breakfast..if you order eggs it does not come with any choice of bacon,sausage....now an egg to me is useless without a strip of bacon....its like peanut butter without the jelly.....and the kid on the phone said sorry we dont offer that...I dont even think we have bacon....low and behold 2 orders of over ez eggs with 2 cups of coffee....no refill......$56.00.....How this hotel is a prfered property is beyond me......it is like a trendy Holiday Inn....or at least thats where the staff has worked before...If they do not like being in the service industry....they should get out!

We are quite used to things but this was a really bad experience. For 2 nights we paid more than 770$ and what did we get: - a very very small room (107 square feet!), even while my partner is almost 6,5 feet. A single room, and the fact that there was only one bathrobe, and one amenity set made this quite clear. Also old fashioned sheets on the bed, so small we stayed awake all night. - Even worse, the rooms were very very old fashioned, absolutely not what you see on the website. Old cupboards, oldfashioned tv, paintings my grandmother has hanging on her wall etc. In the hallways tiles were broken on the floor and wallpaper coming off the wall. Clearly not the rooms we booked, the ones with the dream concept Ipod, flatscreen, blue light?? Never seen that! Ofcourse we complained at the reception desk and with the manager, but their excuse was that the hotel was fully booked, and because we booked via Expedia we got the worst rooms!! Needless to say that now we are home, some letters will be written. We were so disappointed...

We checked into the Dream on Christmas day and I have to admit I was very nervous after reading the scary reviews on this web page. Well here is my view on the Dream Hotel. We arrived at about 2130 on Christmas day and were checked in by a very friendly member of staff we were very impressed by the decor of the lobby. We went up to our room and instantly said Wow! when the lift door opened as there was a huge lit photo of clouds in front of the lifts.These are diffrent on each floor. Our room was a large room with two queen beds, a fair sized bath room and a cupboard. The room was very inviting after a long flight from London with it's white sheets and blue lights.Very trendy and restful. From reading other reviews it seems our room was larger than others in the hotel but you really do get what you pay for in this life and with a location as fantastic as this hotel offers if you want a larger room dig deep and pay for it because its on offer at this hotel. The TV did not disappoint and had tons of channels to choose from. The room was cleaned every morning and was always spotless, the toiletries were replaced every day, the maids turned down the beds each night and left an apple each evening which was a nice touch. In answer to a previous posting about the temp of the rooms yes they were a bit cold but it was -5/-8 over Christmas and the New Year we put the heating on while we were out and the room was just right by the time we returned. The location could not be better 5 mins to Time square not too far to Macys and a metro station on the corner and to top if off the best cheesecake I have ever tasted in the deli right around the corner. All in all we had a wonderful time in New York and in the Dream hotel I would just like to say if you are going to the Dream soon enjoy! I know I'll be going back and will be sending friends and family aswell.

Our room was a box. My friend and I had a hard time moving around. The blue neon lights are very cheesy. Room was clean, but the toilet had some nasty debris floating in it. Great location. Friendly staff. Cool view of Times Square.

I have just returned from a week at this hotel, and i was extremely disappointed with the overall service of the staff and quality of the bedrooms. Prior to even arriving at the hotel, we had already been appalled by the unhelpful staff. We had contacted the hotel on numerous occasions to try to see if the hotel was doing anything for New Years Eve, and after being put through to the wrong department 4 or 5 times we were told that the hotel was not holding anything. However, when we arrived we were re-informed that there was in fact an event being held for New Years Eve. Subsequently, we informed reception of what had happened and were assured that we would be contacted immediately for information about this event. Disappontingly, we never heard from any member of staff throughout our holiday. Furthermore, the rooms are exceptionally small and even after being moved to a fractionally larger room, we still had no space to put our clothes and had to put the majority over the desktop which was most inconvenient. The sheets were also dirty, and the room was freezing. There was a heating system, however it made so much noise that we were forced to keep the heating off throughout the night to keep it from waking us up. Lastly, there were no ipods in the rooms, and there were very few TV channels to watch. To credit the hotel, it was in an excellent location, and the bar and restaurant were lovely. However this did not make up for our overall experience of this hotel.